-984885-108013500-318135284480CHCAGE001
-984885-108013500-318135284480CHCAGE001
FACILITATE THE EMPOWERMENT OF OLDER PEOPLE
020000CHCAGE001
FACILITATE THE EMPOWERMENT OF OLDER PEOPLE
-3130552160270student assessment tasks
020000student assessment tasks
First published 2020
RTO Workswww.rtoworks.com.auhello@rtoworks.com.au
0452 157 557
2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project teams and publishers knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.
Community Services Works is a subdivision of RTO Works. It is a suite of training and assessment resources developed for the Community Services Industry.
160972517843500
Australian Institute of Business and Technology Pty. Ltd., Sydney International School
Sydney Campus: Level 3, 303 Pitt St Sydney NSW 2000
Darwin Campus: Level 1/37 Gregory St, Parap, NT 0800
Contents
TOC o "1-3" h z t "RTO Works Topic Heading,1" Introduction PAGEREF _Toc45900831 h 4Assessment Task 1: Knowledge questions PAGEREF _Toc45900832 h 5Assessment Task 1: Checklist PAGEREF _Toc45900833 h 11Assessment Task 2: Role play PAGEREF _Toc45900834 h 13Assessment Task 2: Checklist PAGEREF _Toc45900835 h 15Assessment Task 3: Portfolio PAGEREF _Toc45900836 h 17Assessment Task 3: Checklist PAGEREF _Toc45900837 h 19Final results record PAGEREF _Toc45900838 h 21
IntroductionWelcome to the Student Assessment Tasks for CHCAGE001 Facilitate the empowerment of older people. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Community Services Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unitFor you to be assessed as competent, you must successfully complete three assessment tasks:
Assessment Task 1: Knowledge questions You must correctly answer all questions.
Assessment Task 2: Role play You are required to participate in a simulated interaction with an older person.
Assessment Task 3: Portfolio You must complete your portfolio document to demonstrate that you responded to the goals and aspirations of one older person.
Work placement required
You will require a work placement to complete Assessment Task 3. You will find more information about the requirements for work placements in the Community Services Works Student User Guide.
Assessment Task 1: Knowledge questions
Information for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
i
i
Assessment information
Information about how you should complete this assessment can be found in AppendixA of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
QuestionsProvide answers to all of the questions below:
Describe each of the following.
Area Description
a. Residential aged care b. Home and community support c. Best practice service delivery models d. Support services agencies and referral networks List five common stereotypical attitudes and myths that older people may encounter.
Discuss how social devaluation can impact an individuals quality of life.
Describe how each of the following concepts affect work in the aged care sector.Concept Affects and implications
a. Positive, active and healthy ageing b. Rights-based approaches to aged care c. Person-centred practice in aged care d. Consumer directed aged care e. A palliative approach to aged care f. Client empowerment and disempowerment g. Client reablement strategies
Describe the following changes that are part of the ageing process.
Changes Description
a. Physiological b. Psychological c. Sexuality d. Gender issues Outline at least three strategies that an older person may adopt to promote healthy lifestyle practices.
Complete the table by outlining the legal and ethical considerations that each of the following has for working in aged care.
Aspect Legal and ethical considerations
a. Codes of practice b. Discrimination c. Dignity of risk d. Duty of care e. Human rights f. Privacy, confidentiality and disclosure g. The responsibilities and limitations of work role boundaries h. Work health and safety Describe at least two indicators of abuse and/or neglect for each of the following:
Type of abuse or neglect Indicators
a. Physical b. Sexual c. Psychological d. Financial Describe the reporting requirements for suspected abuse situations in aged care.
In about 150 words, describe how a carers attitudes towards older people can impact on their work.
Assessment Task 1: Checklist
Students name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No Question 1a Question 1b Question 1c Question 1d Question 2 Question 3 Question 4a Question 4b Question 4c Question 4d Question 4e Question 4f Question 4g Question 5a Question 5b Question 5c Question 5d Question 6 Question 7a Question 7b Question 7c Question 7d Question 7e Question 7f Question 7g Question 7h Question 8a Question 8b Question 8c Question 8d Question 9 Question 10 Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment Task 2: Role playInformation for students
Role plays are designed so you can demonstrate the skills and knowledge which you have acquired during the learning phase of this unit.
This role play is to be completed in the simulated workplace environment.
You will need access to:
textbooks and other learning materials
computer with Microsoft Office and internet access
CHC Simulation Pack
Role Play Submission Document template.
Ensure that you:
review the advice to students regarding role plays and simulated workplace environments in the Community Services Works Student User Guide
be prepared to complete the role play on the date provided by your assessor
adhere with your RTOs submission guidelines
demonstrate all requirements of the role play (see the task instructions and the assessment checklist)
submit a completed cover sheet with your work
avoid sharing with other students what occurred during the role play.
ii Assessment information
Information about how you should complete this assessment can be found in AppendixA of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Complete the following activities:
Carefully read the following.
This assessment task requires you to respond to the goals and aspirations of an older person in a simulated environment where you will need to demonstrate:
employing flexible, adaptable and person-centred approaches to empower the person
recognising and responding appropriately to situations of risk or potential risk
using oral communication skills to maintain a positive and respectful relationship with the person.
Prepare for the interaction.
Access the CHC Simulation pack and, along with your assessor, select a Client Profile on which to base this assessment task. Make sure you are familiar with the background of the case study workplace and the client profile you have selected. Your assessor will be role playing this person for this assessment.
Open and read through your Role Play Submission Document for this assessment task. Complete Section 1 of the document and read through Section 2 as preparation for the role play.
Participate in the role play with your assessor.
Begin by introducing yourself and confirming the context of the interaction.
Ensure the client that you will maintain confidentiality about what is discussed, in line with the Privacy Policy and Procedures.
Ask them if they mind you taking notes during the meeting. You will need the notes to complete the assessment. Use Section 2 of the Role Play Submission Document as the basis for your discussion.
During the meeting, you are required to demonstrate the following:
You can develop a relationship with the client that promotes trust
You can get them to talk about ageing and their quality of life
You can encourage an active ageing approach and empower them to have a shared responsibility for their quality of life
You respect their social, cultural and spiritual ideas and interests
You can discuss complaints mechanisms with them and ensure they understand the information you provide if they would like to make one
You listen to them and are alert for any areas of concern. Discuss the options that can be taken and support the person to access these supports and options.
During the interaction, you will need to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required.
Using active listening techniques to confirm understanding.
Record meeting details and plan for service delivery changes
After the meeting, complete Section 2 and Section 3 of the Role Play Submission Document.
Section 2 requires you to record the notes from your interaction into a neatly compiled record and Section 3 requires that you action outcomes from the meeting and plan adjustments and changes to service delivery based on the discussions from the role play.
Report to your supervisor (your assessor) any items necessary as per the details in Section 3.
Check the document for neatness and accuracy and submit to your assessor.
Assessment Task 2: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Respond to the goals and aspirations of an older person as part of a simulated interaction? Employ a flexible, adaptable and person-centred approach? Interact with the client in a manner that promotes empowerment and maintains trust and goodwill to discuss services and activities that will empower them? Recognise and respect the older persons social, cultural and spiritual needs and unique interests so they can express their own identify and preferences without imposing their own ideas, values and attitudes? Maintain confidentiality and privacy of the person in line with the privacy policy and procedures? Identify physical and social enablers and disablers impacting on quality of life and health outcomes? Encourage a shared responsibility with the client for own support to achieve better health outcomes and quality of life and encourage active engagement in all activities? Adjust services to meet the persons specific needs and preferences?
Assist the person to understand their rights and the complaints mechanisms available to them and help them access these? Assist the person to recognise the impact of ageing on activities of daily living and identify and promote strategies to engage in healthy lifestyle practices? Identify and utilise aids and modifications to promote the persons strengths and capacities to participate in independent living and activities as appropriate to their needs and situation? Recognise and discuss situations of risk, and potential risk, associated with ageing? Identify breaches of human rights and respond accordingly? Recognise signs consistent with financial, physical or emotional abuse or neglect and report to appropriate person? During the interaction, demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date: Assessment Task 3: PortfolioInformation for students
In this task, you are required to demonstrate your skills and knowledge by responding to the goals and aspirations of one older person. You will complete and submit a Portfolio which incorporates templates, a reflective journal and, in some cases, third-party supervisor reports.
You will need access to:
a suitable work placement
your work placements organisational policies and procedures
your supervisor and other staff in the placement organisation
your learning resources and other information for reference
Portfolio template.
Ensure that you:
review the advice to students regarding responding to written tasks in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii Assessment information
Information about how you should complete this assessment can be found in AppendixA of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Complete the following activities:
Carefully read the following:
Successful completion of this assessment task requires you to demonstrate your skills and knowledge by responding to the goals and aspirations of one older person. You must:
develop relationships with older people
provide services to older people
support the rights of older people
promote health and re-ablement of older people.
It is important that you provide evidence that you have completed this requirement and we have provided you with a Portfolio Template to work into.
You will collect most of your evidence and complete portfolio documentation during the work placement phase of your course. You may also complete some of your portfolio in the classroom. The rest can be completed in the classroom after your work placement is finished.
Your assessor may visit you in the workplace to observe certain aspects of this assessment and your workplace supervisor will also provide feedback.
For the purposes of this assessment task, you will require access to all the necessary facilities, equipment and resources to complete this task. You will also require access to your workplaces policies and procedures.
Remember, it is important to keep the privacy and confidentiality of the individuals you work with as high priority. Therefore, you must deidentify all the documentation and evidence that you submit with your portfolio according to your organisations policies and procedures. If you are unsure about how to do this, speak to your assessor or workplace supervisor.
Tips for completing your portfolio
Read through this assessment and your Portfolio Template before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or workplace supervisor.
Stay up to date! Complete your portfolio entries as you go and ask your supervisor to do the same. Providing organised, complete evidence forms part of your assessment.
Stay in touch with your assessor. Ask questions, raise issues, check in, communicate.
Most importantly, ask for help if you are having trouble!
Important note: Throughout your portfolio, you are asked to provide documents as evidence of the work that you have done. If you have permission to make copies of the documents described in the portfolio template, include these as part of your evidence by attaching them at the end of the portfolio. If you are not allowed to remove any workplace documentation from your workplace, then your assessor will be required to look at these documents during a workplace visit.
You must make sure you receive permission to include any documents from your workplace and all private information must be redacted.
If you are unsure ask your supervisor!
Complete your portfolio
Use the Portfolio Template to collect evidence for this assessment during your work placement period.
There are three sections of your portfolio that need to be completed:
Section 1 About the older person
You will provide detailed information about the person you worked with and your role.
Section 2 Activities
You will describe the activities which you used to respond to the goals and aspirations of an older person and how you provided support services. Describe each activity and what you did in detail.
Section 3 Supervisor evidence
Your supervisor needs to complete this section once all of the tasks have been completed and relevant sections have been endorsed.
Submit your portfolio
Once you have completed all sections of your portfolio, submit this to your assessor.
Assessment Task 3: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Respond to the goals and aspirations of an older person in their work placement? Employed a flexible, adaptable and person-centred approach to empower the person? Recognised and responded to situations presenting risk or potential risk? Recognise and respect the older persons social, cultural and spiritual needs and unique interests so they can express their own identify and preferences without imposing their own ideas, values and attitudes? Maintain confidentiality and privacy of the person in line with the privacy policy and procedures? Identify physical and social enablers and disablers impacting on quality of life and health outcomes? Encourage a shared responsibility with the client for own support to achieve better health outcomes and quality of life and encourage active engagement in all activities? Adjust services to meet the persons specific needs and preferences?
Assist the person to understand their rights and the complaints mechanisms available to them and help them access these? Assist the person to recognise the impact of ageing on activities of daily living and identify and promote strategies to engage in healthy lifestyle practices? Identify and utilise aids and modifications to promote the persons strengths and capacities to participate in independent living and activities as appropriate to their needs and situation? Recognise and discuss situations of risk, and potential risk, associated with ageing? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Final results recordStudent name: Assessor name: Date Final assessment results
Task Type Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Role play S U DNS
Assessment Task 3 Portfolio S U DNS
Overall unit results C NYC Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: Date:
-985726-108013500-3130552131695student assessment tasks
020000student assessment tasks
-313055284480HLTWHS002
Follow safe work practices for direct client care
020000HLTWHS002
Follow safe work practices for direct client care
First published 2020
RTO Workswww.rtoworks.com.auhello@rtoworks.com.au
0452 157 557
2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project teams and publishers knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.
Community Services Works is a subdivision of RTO Works. It is a suite of training and assessment resources developed for the Community Services Industry.
-208915-254000
center2108200
Australian Institute of Business and Technology Pty. Ltd., Sydney International School
Sydney Campus: Level 3, 303 Pitt St Sydney NSW 2000
Darwin Campus: Level 1/37 Gregory St, Parap, NT 0800Contents
TOC o "1-3" h z t "RTO Works Topic Heading,1" Introduction PAGEREF _Toc49265189 h 4Assessment Task 1: Knowledge questions PAGEREF _Toc49265190 h 5Assessment Task 1: Checklist PAGEREF _Toc49265191 h 14Assessment Task 2: Role play PAGEREF _Toc49265192 h 16Assessment Task 2: Checklist PAGEREF _Toc49265193 h 22Assessment Task 3: Role play PAGEREF _Toc49265194 h 24Assessment Task 3: Checklist PAGEREF _Toc49265195 h 28Final results record PAGEREF _Toc49265196 h 29
IntroductionWelcome to the Student Assessment Tasks for HLTWHS002 Follow safe work practices for direct client care. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Community Services Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unitFor you to be assessed as competent, you must successfully complete three assessment tasks:
Assessment Task 1: Knowledge questions You must correctly answer all questions.
Assessment Task 2: Role play You are required to participate in simulated interactions with a client in a manual handling and emergency situations.
Assessment Task 3: Role play You are required to participate in a simulated WHS meeting and contribute to the development and implementation of a WHS policy and procedure.
STUDENT NAME: STUDENT ID NUMBER: ASSESSMENT SUBMISSION DATE:
Assessment Task 1: Knowledge questions
Information for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii
Assessment information
Information about how you should complete this assessment can be found in AppendixA of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
QuestionsProvide answers to all of the questions below:
Answer the following questions about WHS legislation and regulations.
Who is the WHS regulating authority for your state or territory? What WHS legislation and regulations are applicable to your state or territory? What are the laws and regulations that have been implemented across all states and territories (with the exception of Victoria and Western Australia)? Define the term duty holder under WHS legislation and the primary duty of care of a person conducting a business or undertaking (PCBU) under WHS legislation.
Identify four employer responsibilities in relation to the provision of a safe workplace.
Identify four employee responsibilities in relation to the provision of a safe workplace.
Answer the following questions about hazardous manual tasks.
What document has been published by SafeWork Australia that provides information about hazardous manual tasks? In your own words, define hazardous manual tasks. What is a PCBUs duty of care in regards to hazardous manual tasks? What is a PCBUs obligations in regards to training in hazardous manual tasks? List two issues that should be addressed when determining control measures in the workplace. The Australian Commission of Safety and Quality in Health Cares National Hand Hygiene Initiative says that hand hygiene is the single most important factor in reducing the spread of infections. Answer the following questions.
What are the two products that can be used for hand hygiene, and how do you determine which product to use? List the 5 Moments for Hand Hygiene. The Australian Guidelines for the Prevention and Control of Infection in Healthcare provide a number of best practice recommendations. Answer the following questions.
What are the statutory requirements regarding handling of sharps? What are the statutory requirements regarding routine cleaning of the physical environment and shared clinical equipment? Identify the following safety signs and provide a brief description of the meaning.
What is a hazard. Define the term in your own words.
Identify six hazards typical of your work environment (ie your preferred industry/job role).
Listed are three common hazards in the health services industry. Identify one example of how that hazard is relevant to your work environment and list two strategies to minimise the risk to each hazard.
Hazardous manual tasks Infection control Personal safety risks Case study. Read the case study below and answer each question. You should refer to the Workplace health and safety policies and procedures that you have been provided to help you complete the answers.
A new client has been added to your home visits schedule. Mrs Keen lives with her son but is alone during the daytime. She has recently suffered an illness that has left her unable to walk far and has been given a wheelchair to use. On your first visit you complete a risk assessment as per the requirements of your workplace.
You observe that Mrs Keens house is very small, overcrowded with furniture and there is evidence of hoarding newspapers and magazines so moving a wheelchair through the house is not possible. You identify that the house has no smoke alarms or safety switch, a number of electrical cords are frayed, and the electric heater is covered in dust. Mrs Keen is also coughing and sneezing.
Answer each question.
What is your workplace procedure for identifying and reporting the hazards? Mrs Keen is coughing and sneezing. What kind of transmission are you potentially at risk of? Explain your response. Following the WHS policies and procedures, what are you required to do to minimise the risk of transmission? Mrs Keens home is old and has no smoke alarms. Research the smoke alarm requirements (Australian Standards) and briefly outline the requirements for Mrs Keens house. Outline the suggested placement of smoke alarms and maintenance to be effective. You are required to bathe Mrs Keen but due to the clutter you cannot get her to bathroom, so you decide to give her a bed bath. List two potential musculoskeletal injuries and two corresponding methods you could implement to reduce the risk. As the client, what are Mrs Keens safety responsibilities to you as a worker? List four things she needs to consider. In complying with your workplace WHS policy, outline what your duty of care is in this scenario Mrs Keen has now been a client for six months and has become increasingly aggressive and sometimes violent towards you. List three controls can be implemented to reduce the risk to your personal safety.
There are five common sources of infection. List them and three examples of the diseases that they each cause.
Outline the standard precautions for the prevention and control of infectious diseases that are suggested by all State and Territory health departments in Australia.
Discuss the fundamentals of the human musculoskeletal system. List three practices you could use to minimise musculoskeletal injuries in your response.
Answer the following questions that relate to basic home fire safety.
Read: Preventable Residential Fire Fatalities in Australia July 2007 June 2017 provided by the Bushfire and Natural Hazards CRC https://www.bnhcrc.com.au/sites/default/files/managed/downloads/preventable_residential_fire_fatalities_july_2003_to_june_2017_bushfire_and_natural_hazards_crc.pdf
Which group of people have the highest risk of fire fatalities? What reasons are these people at higher risk? List three behaviours that contribute to fire injuries or fatalities in Australia.
Assessment Task 1: Checklist
Students name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12a Question 12b Question 12c Question 12d Question 12e Question 12f Question 12g Question 12h Question 13 Question 14 Question 15 Question 16 Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment Task 2: Role playInformation for students
Information for studentsIn this task, you are required to demonstrate your skills and knowledge by completing a role play in which you consistently apply workplace health and safety procedures and reflect on your own safe work practices.
You will need access to:
your CHC Simulation Pack or workplace/simulated workplace safety policies and procedures
your Role Play Submission Document template
your Risk Assessment Tool Template
your Hazard Identification Report Template
your Incident Report Form Template
standard PPE for infection control
ergonomic mechanical or non-mechanic lifting device
one other person who can participate in a debriefing meeting. This may be a fellow student, colleague or the assessor.
Ensure that you:
review the advice to students regarding responding to written tasks in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii
Assessment information
Information about how you should complete this assessment can be found in AppendixA of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Complete the following activities:
Carefully read the following.
This assessment task requires you to apply workplace safety procedures during day-to-day work activities in a simulated environment where you will need to demonstrate:
assessing risks and recording the results
infection control
safe manual handling techniques
use of Personal Protective Equipment (PPE)
reporting incidents and hazards
that you can reflect on your own safe work practices in a debriefing meeting
following the procedures and instructions for a simulated emergency situation.
Prepare for the interaction.
Access the CHC Works Simulation Pack and, along with your assessor, select a Client Profile on which to base this assessment task. Before you begin, take some time to familiarise yourself with the background of the case study workplace and the client profile you have selected. Your assessor will be role playing the client for the purposes of this assessment.
Open and read through your Role Play Submission Document for this assessment task. Complete Section 1 of the document and read through Section 2 as preparation for the role play.
Read the scenario to prepare for the interaction.
You have been providing support to this client for some time but they had a fall recently which has left them with some short-term mobility issues and a large open wound on their leg. The open wound on their leg is infected and the client notes state that they have been diagnosed with VRE (Vancomycin-resistant Enterococci). VRE is highly is highly contagious.
Normally, your client can get themselves into the shower with little or no assistance but today you will need to use an assistive device to provide some additional support.
Due to the changes in your clients situation and the environment (manual handling and infection) you will need to complete a new risk assessment before you start work.
During the process of providing mobility support to your client, you will discover that the integrity of your glove has been breached and you suspect that fluid from the wound has been transferred to your skin. You will need to respond and take immediate action to rectify the situation and follow up by reporting the incident. You should follow the WHS policy and procedure manual to do so.
Your client will also display some challenging behaviours during your morning routine which you will need to respond to and report.
Participate in the role play with your assessor.
Begin by introducing yourself to your client and confirming the context of the interaction.
Ask them if they mind you taking notes during the interaction. You will need the notes to complete the assessment. Use Section 2 of the Role Play Submission Document as the basis for your discussion.
During the interaction, you are required to demonstrate the following:
That you can identify hazards and risks and complete a risk assessment prior to commencing work with the client. Work into the Risk Assessment Tool Template (or your workplaces/RTOs standard form) to do this.
You can report hazards in accordance with WHS policies and procedures. Work into the Hazard Identification Report Form Template (or your workplaces/RTOs standard form) to do this.
You can apply infection control procedures including donning and doffing personal protective equipment.
You can carry out hazardous manual handling tasks safely.
You can report incidents in accordance with WHS policies and procedures. Work into the Hazard Identification Report Form Template (or your workplaces/RTOs standard form) to do this.
Record interaction details and complete required documentation
After the interaction, complete Section 2 of your Role Play Submission Document.
Section 2 requires you to record the notes from your interaction into a neatly compiled record.
Complete all sections of the Risk Assessment form, Hazard Report form and the Incident Report form.
Check the documents for neatness and accuracy.
Participate in the debrief meeting with your supervisor.
Following what turned out to be a difficult interaction with your client, you have requested a debrief with your supervisor. Request a meeting with them (your assessor will play the role of your supervisor) and complete the following tasks:
Read Section 3 of the Role Play Simulation Document and make some notes for your debrief meeting.
Begin by introducing yourself and confirming the context of the interaction.
Ask the person you are meeting with if they mind you taking notes during the interaction. You will need the notes to complete this part of your assessment. Use Section 3 of the Role Play Submission Document as the basis for your discussion.
During the debrief, you are required to demonstrate the following:
you can identify ways to update and maintain your currency in safe work practices, systems and equipment
you can reflect on your levels of stress and/or fatigue (in relation to the tear in the glove incident and the client behaving aggressively towards you) and how it is impacting your work or home life. You can imagine that the incidents have taken their toll and has affected work and home. Reflect on how this might be so for the purpose of the assessment
participate in a workplace debriefing to identify and address your needs.
Record debriefing meeting details and complete required documentation
After the interaction, complete Section 3 of the Role Play Simulation Document.
Section 3 requires you to record the action required from your interaction into a neatly compiled record.
Check the documents for neatness and accuracy.
Participate in a simulated emergency.
Your assessor will arrange for a simulated emergency event. You will be required to follow directions and instructions given to you by the Chief Fire Warden and Fire Wardens.
After the simulation is over, complete Section 4 of your Role Play Submission Document. All questions must be correctly answered in this section.
Submit required documentation
Ensure that all documentation is completed neatly and accurately and then submit the following to your assessor:
Role Play Submission Document
Risk Assessment Tool
Hazard Identification Report
Incident Report Form
Assessment Task 2: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Follow workplace policies and procedures to complete direct client care? Identify potential or existing hazards, record and report them in accordance with procedures? Identify, record and report client-related concerns according to procedures? Follow workplace policies and procedures to minimise risk to self and clients? Follow safe work practices to complete tasks requiring manual handling? Identify and report manual handling hazards, and implement control measures? Apply appropriate control measures to reduce the risk of manual handling? Follow safe work practices and standard precautions to prevent the spread of infection? Identify situations when additional infection control procedures were required and applied those procedures correctly? Identify risks of infection and report them according to workplace procedures? Participate in a debrief meeting to reflect on their levels of stress and fatigue and to discuss their individual needs? Identify at least two ways that they could update and maintain their currency and competence in safe work practices, systems, equipment and processes? Participated in a simulated emergency situation and followed procedures and instructions provided? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment Task 3: Role playInformation for students
In this task, you are required to demonstrate your skills and knowledge by participating in a WHS meeting and contributing to the development and implementation of policies and procedure in your own work area.
You will need access to:
a computer with MS Word or alternative software
your CHC Simulation Pack
RTO simulated workplace safety policies and procedures
WHS meeting minutes template
at least one other student who can participate in a meeting.
Ensure that you:
review the advice to students regarding responding to written tasks in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii
Assessment information
Information about how you should complete this assessment can be found in AppendixA of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Complete the following activities:
Carefully read the following.
This assessment task requires you to participate in a WHS meeting and to contribute to the development and implementation of a workplace policy and procedure for your work area. You will work with your assessor and at least one other person (a fellow student or colleague) to form a WHS committee.
You will need to demonstrate:
that you actively participated in the meeting
that you kept a record of the actions and outcomes of the meeting
that you contributed to the development of a WHS practice
that you contributed to the implementation of the developed practice.
Prepare for the interaction.
Access the CHC Simulation pack. Make sure that you are familiar with the background of the case study workplace. Your assessor will be role playing the WHS Committee Chairperson for this assessment.
Read the scenario to prepare for the WHS committee meeting.
Reports of an outbreak of an infectious disease have just started to surface in your area. Older Australians have been identified as an at-risk group and information has been released by authorities on how aged care services should proceed.
The Healthy Lives residents are at high risk and guidance from local authorities advises that the facility should implement the following strategies:
visitors should be limited to essential services (for example, medical staff, essential deliveries etc)
all staff must wear masks during their shift except for when they are eating
all common areas in the facility must be closed
standard PPE (masks, gloves, glasses and gowns) are to be worn whenever there is contact with residents
residents must stay in their rooms except for in limited circumstances (medical appointments etc).
Healthy Lives senior management has also directed the committee to implement tighter hand washing procedures.
You are on the WHS Committee and the chair has called a meeting to put urgent protocols in place for staff, residents and visitors.
Participate in the WHS meeting.
Meet with the WHS committee (the Chairperson and at least one other committee member) to discuss a strategy to implement the new protocols.
You have been nominated as the note taker for the meeting. Recording the actions and decisions is important. You may write notes for the minutes during the meeting, but they must be typed up formally for submission to your assessor after the meeting. Work into the WHS meeting minutes template.
The meeting minutes should detail specifically what your contribution to the development and implementation for this protocol is.
During the interaction, a number of tasks will be allocated to the committee members with due dates. You are required to actively participate in the meeting by offering your ideas and opinions, raising concerns and nominating yourself for a task.
In Step 5 of this assessment, you will develop a procedure and a strategy for implementing one aspect of the new protocols.
Submit to your assessor:
the notes which you took during the WHS meeting
a completed WHS meeting minutes template.
Complete your contribution to the new infection control protocols
In this step, you will develop a procedure for implementing one aspect of the protocols that you agreed to in the WHS meeting. You might be responsible for implementing:
limiting of visitors
wearing of masks
improved hand washing
reducing the amount of time that residents spend outside of their rooms.
Research the effectiveness of your chosen area by reading and interpreting existing WHS policies and procedures for your simulated workplace and by reading updated information about controlling infectious diseases in aged care on Australian government health websites.
Develop a one-page procedure to support the implementation of your new protocol. The way that you present your procedure is up to you it might be a formal, one page written procedure, a poster, an infographic or you might have another idea.
During the development process, email a draft to your supervisor (your assessor) and request their feedback.
Incorporate your supervisors feedback and check the document for neatness and accuracy before finalising your procedure.
Send an email to your supervisor (your assessor) with the final copy of your procedure. Include a brief summary of how you will implement the procedure in your workplace. This may be by sending an email to all staff and talking to residents and their families. It might be by putting posters up around the building or you might have another idea. Request formal approval from your supervisor to implement your procedure.
Implement the new protocol
Based on the agreed action in the WHS meeting and final approval in writing to implement, you should go ahead and implement. The way that you do this will depend on your proposal and the agreements with your assessor. Some examples include:
Emailing your procedure to the people who were at the WHS meeting (if your procedure is for staff)
Putting posters up in your RTOs simulated workplace
Emailing your assessor and a fellow student who will role play family members.
Note: You will need to provide evidence of having implemented your strategy. Talk to your assessor about the best way to do this. If your implementation strategy involves email, then copies of the emails will suffice. Other forms of suitable evidence include photographs of your posters on display or a video of conversations with residents or family members.
Assessment Task 3: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Raise WHS issues with the WHS committee? Recognise the need for additional infection control procedures? Raise WHS issues with the WHS committee according to organisational procedures? Participate in a workplace safety meeting and consultative activities? Contribute to the development and implementation of a workplace safety policy and procedure? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Final results recordStudent name: Assessor name: Date Final assessment results
Task Type Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Role play S U DNS
Assessment Task 3 Role play S U DNS
Overall unit results C NYC Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: Date:
left-108137700-3130552131695student assessment tasks
020000student assessment tasks
-313055284480CHCDIV001
WORK WITH DIVERSE PEOPLE
020000CHCDIV001
WORK WITH DIVERSE PEOPLE
RTO Workswww.rtoworks.com.auhello@rtoworks.com.au
0452 157 557
2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.
The information contained in this resource is, to the best of the project teams and publishers knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.
Community Services Works is a subdivision of RTO Works. It is a suite of training and assessment resources developed for the Community Services Industry.
185057111647700
Australian Institute of Business and Technology Pty. Ltd., Sydney International School
Sydney Campus: Level 3, 303 Pitt St Sydney NSW 2000
Darwin Campus: Level 1/37 Gregory St, Parap, NT 0800Contents
TOC o "1-3" h z t "RTO Works Topic Heading,1" Introduction PAGEREF _Toc46752440 h 4Assessment Task 1: Knowledge questions PAGEREF _Toc46752441 h 5Assessment Task 1: Checklist PAGEREF _Toc46752442 h 11Assessment Task 2: Portfolio PAGEREF _Toc46752443 h 13Assessment Task 2: Checklist PAGEREF _Toc46752444 h 17Final results record PAGEREF _Toc46752445 h 19
IntroductionWelcome to the Student Assessment Tasks for CHCDIV001 Work with diverse people. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Community Services Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unitFor you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Research task Students must complete all sections of the research report template.
Assessment Task 2: Portfolio Students must complete their portfolio document to demonstrate that they have worked with recognised and respected the needs of people from diverse social and cultural backgrounds and can reflect on their own perspectives.
Work placement required
Students will require a work placement to complete Assessment Task 2. You will find more information about the requirements for work placements in the Community Services Works Assessor User Guide.
Assessment Task 1: Knowledge questions
Information for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
QuestionsProvide answers to all of the questions below:
Define diversity, identifying all of the key groups protected under the Human Rights and Anti-Discrimination legislation in Australia.
Define the concepts of cultural awareness, cultural safety and cultural competency.
Cultural Awareness Cultural Safety Cultural Competency How could a workplace develop their cultural awareness, safety and competence? Outline an example for each concept.
Imagine that your workplace employs a diverse range of people from many different backgrounds and cultures. Describe four strategies that you could apply at work to demonstrate cultural awareness, cultural safety and/or cultural competence.
What could you do to increase your own cultural awareness, safety and competence? List four strategies.
Think about your own culture and that of the community you live in. How does your culture impact on different people and groups? Include reference to community attitudes, language, policies and structures in your response.
Discuss the impact of diversity to work and life in Australia in the following areas from your perspective.
Political Economic Social Cultural List of the names of all five Federal laws that cover discrimination in Australia. Also list the name of the discrimination Act in your home/work State or Territory.
Case studies: Read the following case studies and answer the 5 same questions for each case study.
What legislation (Act) covers the case study. Has the employer breached the law? Explain your response.
What ethical considerations does the workplace need to consider in the scenario?
What are the consequences of breaching the Act for the employer in your State/Territory?
What right of response does the worker have in the scenario? Where can they go external to the organisation to seek advice or make a complaint?
What was the responsibility of the worker/employer?
A position of supervisor has become available at Sheep Stations Nursing home where Mary, 62 and Andrea, aged 22, work. Mary has worked at Sheep Stations for 15 years and is a highly respected member of staff. She was a registered nurse in her early career and has been a personal care worker for the last 20 years. Andrea has been working at Sheep Stations for 8 months and is a qualified personal care worker as well. She is also well liked by staff and residents.
Both women were encouraged to apply for the position of supervisor by their respective managers. Both applied and neither one was successful. Human Resources told them both that they were unsuitable and the position was advertised externally.
Mary and Andrea asked for feedback from HR so they could improve their skills. HR did not respond to their requests but a panellist informed Mary that management said she was too old, and she would most likely retire soon. The same panellist informed Andrea that she was too young for a supervisor position and that staff would not respect her in that role.
Hayden has just been employed by a National Company to work in one of their facilities. Hayden was interviewed at head office and was impressed with the companys ethos and reputation.
Upon arriving to work on his first day at his new workplace, he discovers that the workplace is not accessible or set up for a person who uses a wheelchair, which he does. Robyn, the facility manager, tells Hayden they have never had anyone in a wheelchair because the building is old and does not meet current Australian Standards.
After several phone calls from Robyn, requests and meetings, head office refuse to make any adjustments to the building or make provisions for Hayden. He has no choice but to quit his job.
Rosewall Facilities have an indoor pool and gym and have set aside two hours on two days of the week where the pool and gym are only open for female staff and clients to use. This timetable has come about due to the high number of requests from female staff and clients, which also includes an increasing number of Muslim women.
There have been complaints from several men (both staff and clients), suggesting that they should be allowed to use the facilities at all times, that they are being discriminated against and that Rosewall are breaking the law. They were also not given any notice of the changes.
Case study: Read the following case study and answer the questions below.
The town in which you work has recently seen an increase in migrants and your workplace has employed five people from one community. These five people speak little to no English, cannot write in English yet and have not been employed in Australia before.
Management have told supervisors to do whatever is necessary to ensure that the new employees are inducted and trained appropriately and that their integration into the workplace is smooth.
The Supervisors are angry that five non-English speaking people have been employed. They are not equipped to deal with this situation nor do they have time so do nothing except put them to work. The new employees receive no formal training, do not understand OHS requirements and cant fulfill the work requirements. The supervisor constantly complains and calls them stupid. One staff member slips over on a wet floor that she has just mopped. The supervisor is heard yelling at the employee Dont you know anything? Cant you read the sign? Youre an idiot!
What legislation (Act) covers the case study. Have they breached the law?
What ethical considerations does the workplace need to consider in the scenario?
What are the consequences of breaching the Act for the employer in your State/Territory?
What right of response does the worker have in the scenario? Where can they go external to the organisation to seek advice or make a complaint?
What was the responsibility of the employer?
The Universal Declaration of Human Rights is an important document and is underpinned by many declarations and international conventions. Briefly outline what the Declaration is.
Explain the difference between human needs and human rights.
Explain how an employer translates the Human Rights laws to ensure employees rights are protected. Give examples.
Outline four specific approaches an employer may take to ensure rights are protected.
Outline the characteristics of the seven areas of diversity covered by legislation in Australia workplaces.
Diversity group Characteristics
Culture, race, ethnicity Disability Religious or spiritual beliefs Gender, including transgender Intersex Generational Sexual orientation/sexual identity lesbian, gay, bisexual, heterosexual Identify and discuss the three key aspects of Australias Aboriginal and/or Torres Strait Islander cultures. Relate your answer to the social, political and economic issues that Australias Aboriginal and/or Torres Strait Islander people face.
The way in which Aboriginal and/or Torres Strait Islander people and communities engage with community services will be vastly different to other communities.
Discuss the impact of our individual cultures, systems and structures on the engagement of the Aboriginal and/or Torres Strait Islander people and communities.
Outline five strategies that could be used to improve the impact on the communitys engagement.
Make a list of at least 5 physical, mental and emotional needs that marginalised groups may potentially need. Relate the needs to the diversity groups that you are familiar with.
Make a list of 10 negative impacts from discrimination, trauma, exclusion and attitudes on marginalised groups. Propose 10 potential protective factors.
Negative Impacts Potential Protective Factors
Australia has a rich and unique history of people migrating to Australia. Discuss two influences and two changing practices to migration over the last 10 years.
Discuss the two negative and two positive impacts of migration programs on the Australian community. Include your sources of information.
In your experience, what has been the impact of diversity on your behaviour and that of your community, your interpersonal relationships, perceptions and social expectations of others. Discuss at least two negative and two positive impacts.
Assessment Task 1: Checklist
Students name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9a Question 9b Question 9c Question 9d Question 9e Question 10a Question 10b Question 10c Question 10d Question 10e Question 11 Question 12 Question 13 Question 14 Question 15 Question 16 Question 17a Question 17b Question 18 Question 19 Question 20 Question 21 Question 22 Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment Task 2: PortfolioInformation for studentsIn this task, you are required to demonstrate your skills and knowledge by working respectfully with people from diverse social and cultural groups and situations. You will complete and submit a Portfolio which incorporates templates, a reflective journal and, in some cases, third-party supervisor reports.
Your assessor will also observe you in the workplace.
You will need access to:
a suitable work placement
your learning resources and other information for reference
Portfolio template.
Ensure that you:
review the advice to students regarding responding to written tasks in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii
Assessment information
Information about how you should complete this assessment can be found in AppendixA of the Community Services Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Complete the following activities:
Carefully read the following information.
Successful completion of this assessment task requires you to demonstrate your skills and knowledge by working respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people and identifying ways to work on your own perspectives and knowledge. In this portfolio you will need to demonstrate that you have worked with people from diverse social and cultural backgrounds in three different situations. The three situations should be with three different people. It is important that you provide evidence that you have completed this requirement and we have provided you with a Portfolio Template to work into.
You will collect most of your evidence and complete portfolio documentation during the work placement phase of your course. You may also complete some of your portfolio in the classroom. The rest can be completed in the classroom after your work placement is finished.
Your assessor will visit you in the workplace to observe certain aspects of this assessment and your workplace supervisor will also provide feedback.
Before you begin this task, meet with your workplace supervisor to discuss the people who will be most suitable for you to work with to complete this assessment task. Keep in mind that the privacy and confidentiality of the people that you work with are essential. There will be requirements around informed consent from the people and, in some cases their family and/or significant others and your work placement organisation. Your workplace supervisor and assessor will guide you in relation to your informed consent requirements.
The skills and knowledge that you are required to demonstrate in relation to working respectfully with people from diverse social and cultural groups and situations are all included in your portfolio so look at this in detail before you begin your work placement.
In addition to identifying the three situations or people to work with, you will require access to all the necessary facilities, equipment and resources to complete this task. You may also require access to your workplaces policies and procedures.
Remember, it is important to keep the privacy and confidentiality of the individuals you work with as high priority. Therefore, you must deidentify the people who you work with according to your organisations policies and procedures. If you are unsure about how to do this, speak to your assessor or workplace supervisor.
Tips for completing your portfolio
Read through this assessment and your Portfolio Template before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or workplace supervisor.
Stay up to date! Complete your portfolio entries as you go and ask your supervisor to do the same. Providing organised, complete evidence forms part of your assessment.
Stay in touch with your assessor. Ask questions, raise issues, check in, communicate.
Most importantly, ask for help if you are having trouble!
Complete your portfolio.
Use the Portfolio Template to collect evidence for this assessment during your work placement period.
There are four sections of your portfolio that need to be completed:
Section 1 Reflection
In Section 1 you will reflect on and identify your own perspectives and biases around diversity. You will also need to provide evidence of the action you have taken to improve your awareness and competence. You are required to fill in answers to all of the questions in Section 1 and have your workplace supervisor endorse your evidence.
You must complete a Preparation section of the portfolio for each of the situations or people you work with.
Section 2 Recognise and respect the needs of people from diverse social and cultural backgrounds
In Section 2 of the Portfolio you will describe the strategies that you used to work and communicate with in three situations. You are required to answer every question in Section 2 and have your workplace supervisor endorse your evidence.
Section 3 Supervisor report
In Section 3, your workplace supervisor will complete a report summarising your performance while working with people from diverse social and cultural backgrounds. Ask them to complete the report only after you have completed Sections 1 and 2.
Important note: If you have permission to make copies of the following documents, include these as part of your evidence by attaching them at the end of the portfolio. If you are not allowed to remove any workplace documentation from your workplace, then your assessor will be required to look at these documents when they visit you in the workplace.
You must make sure you receive permission to include any documents from your workplace and all private information must be redacted:
relevant sections of each persons individual support plan
workplace policies and procedures related to diversity.
If you are unsure ask your supervisor!
Section 4 Assessor observation
In Section 4, your assessor will visit you in the workplace and complete this section of your portfolio. Take a look at what the assessor will be looking for prior to the observation.
Submit your completed portfolio
Once you have completed all parts of your portfolio, had your workplace visit from your assessor and had your supervisor fill out the relevant sections required of them in the portfolio, you are ready to submit it to your assessor. Ensure that all sections are completed neatly and clearly, that all supporting evidence is attached and that it has been deidentified to protect the privacy of the people you worked with.
Assessment Task 2: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Reflect on own perspectives, including:
identifying and reflecting on own social and cultural perspectives and biases
working within their own limitations
working inclusively and with understanding of others upon reflection
identifying and taking action to improve their social awareness and cultural competence? Appreciate diversity and inclusiveness, and their benefits by:
valuing and respecting diversity and inclusiveness
developing relationships based on appreciation of diversity and inclusiveness
following work practices to ensure a safe environment for all? Communicate with people from diverse backgrounds in three different situations, includ9ng:
communicating respectfully
building relationships by using useful and appropriate verbal and non-verbal communication strategies
using effective communication strategies where language barriers existed
seeking assistance from supervisor, interpreters or other support staff when required? Promote understanding across diverse groups by:
identifying issues that may cause misunderstandings or difficulties in advance
considering the impact on diversity when misunderstanding and difficult situations occur
making an effort to resolve issues sensitively while taking diversity into account
seeking assistance from supervisor or other support persons when required? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Final results recordStudent name: Assessor name: Unit code and title: Date Final assessment results
Task Type Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Portfolio S U DNS
Overall unit results C NYC Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: Date:
