ASSESSMENT
ASSESSMENT
CHCYTH011
Work effectively with young people and their families
This version has been adjusted to account for a student who has successfully completed CHCDIV001, CHCDIV002, CHCCOM002 and CHCLEG001. Where a unit code appears in the answer and you have completed that unit, you DO NOT need to answer the question; if you have not completed that unit, you WILL need to answer the question.
Student to complete
Student name Date of assessment Assessment declaration I declare that no part of this assessment has been copied from another persons work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by Interskills.
Student signature
(For electronic submission, type your name here, otherwise sign with black or blue pen.)
ACTIVITY 1
What are three of the communication strategies you could use to gather necessary information about the background and circumstances of young people and their families?
Answer 1 2 3 Trainer Comments Make a list of 10 questions which might be used as a communication strategy to gather necessary information about the background of young people and their families. You need to provide examples of closed questions, open questions and probing questions. You cannot use examples provided in the text.
Answer 1 2 3 4 5 6 7 8 9 10 Trainer Comments You have used a range of communication strategies to gather necessary information about the background and circumstances of a young person called George and found that Georges father drinks three cases of beer a week. What issues might you expect George to have?
Answer 3 answers justify your answer in 3 sentences.
AOD / Substance abuse issues observed fathers behaviour norm
Poor judgement lack of a positive role model
Trainer Comments You have used a range of communication strategies to gather necessary information about the background and circumstances of a young person called Brianna and found that Briannas mother disciplines her by hitting her forcefully and repeatedly with a leather belt, even for small transgressions. What issues might you expect Brianna to have?
Answer 3 answers justify your answer in 3 sentences.
PTSD
Trainer Comments You have used a range of communication strategies to gather necessary information about the background and circumstances of a young person called Bailey and found that his parents are divorced and that Bailey rarely sees his father who has remarried and had more children with his new wife. What issues might you expect Bailey to have?
Answer 3 answers justify your answer in 3 sentences.
Abandonment father has new life / new family
Trainer Comments ACTIVITY 2
You are working in a busy community services building where everyone works close together and clients and staff are in close contact with each other. You are talking to a young person who is suffering from panic attacks. The client is very shy and seems to be reluctant to talk to you. What would you do to ensure that the information conveyed to the young person is done with regard to their right to confidentiality?
Answer Trainer Comments You have been asked to give a young person information about depression. Provide at least 10 examples of pieces of information relating to depression. Ensure the information that is provided to young people and their families is factual and clear.
Answer 1 2 3 4 5 6 7 8 9 10 Trainer Comments You are working in a community services organisation and you are approached by a mother and her daughter. They want to find information about any support groups for teenagers who have been sexually assaulted. The daughter is dressed in a provocative manner and is wearing a lot of make-up. You decide that the girl probably was not sexually assaulted but was involved in a consensual sexual relationship and tell her and her mother that there are no local support groups even though there is. Is this ethical? Why? Why not?
Answer Trainer Comments ACTIVITY 3
Identify five incidents where changes to relationships need to be made.
Answer 1 2 3 4 5 Trainer Comments You are working with a client called Cassie. You have identified issues arising from her circumstances. Cassies main issue is poor impulse control that is characterised by hitting her siblings when they do not do what she tells them to. You believe these issues are caused by her circumstances and background. She previously lived in a home where domestic violence was present (her father hit her mother). Cassie now lives alone with her mother and three siblings. How would you help Cassie to change her behaviour and relationships with her siblings? Provide at least five examples.
Answer 1 2 3 4 5 Trainer Comments Undertake your own research and explain how cognitive behaviour therapy can be used to change the behaviour of a young person using drugs or alcohol to cope with life.
Answer Trainer Comments ACTIVITY 4
Identify whether or not the scenarios given are examples of clear, ethical or honest relationships with a young person as the primary client, and their families/ carers as secondary clients:
A young person you have been working with asks you to go to their birthday party and you agree to go.
A parent who you have been working with calls you at your office to ask you to give them the contact details of a drug rehabilitation service whose details you supplied them with in a face-to-face meeting. You agree to take the call and give the parent those details.
You have been working with Kristie a victim of sexual abuse. She is very worried about her ability to have normal romantic relationships in the future. You feel very sympathetic to her plight and in an effort to make her happy you tell her that in a few years she will not even remember the abuse.
The parent of a young person you have been working for is a good candidate for parenting classes that will help them to deal with their anger issues when dealing with the young person. You advise the parent about the classes and they agree that the classes would be helpful to them. However, when you tell the parent that the classes cost $100, they advise you that they cannot afford the classes. You decide to pay for the classes yourself because you really believe that the classes would improve the relationship between the young child and the parent.
You are working with Caitlin a young person who has depression. You really believe she needs treatment by a qualified psychiatrist. You provide her with the contact details for a number of psychiatrists that might be able to help her and advise her that you do not have the skills to help her.
Answer a b c d e Trainer Comments You are working with a young person who is your primary client who has confided in you; he expressed a need to live outside of the family home and that their father is often physically abusive. The father who is your secondary client, on the other hand, has expressed a need to undergo family counselling. Whose needs would you meet first? Why?
Answer Trainer Comments ACTIVITY 5
How would you define the term personal responsibility?
Answer Trainer Comments You are interacting with the family members of a young person called Daniel. Daniel has told you that he believes that a number of his issues are a result of the verbal abuse inflicted on him by his mother. He believes he is lacking in confidence because his mother tells him he is stupid and that she wishes she never had him. He says he drinks a lot and smokes cannabis to escape from his feelings of worthlessness. When you speak to his mother she says that she only yells at Daniel when he does something wrong and therefore he, and not her, is responsible for the abuse. What would you do to encourage the mothers personal reflection on the relationship, expectations and personal responsibility? Provide at least three suggestions.
Answer 1 2 3 Trainer Comments Personally reflect on a negative relationship you have had in your life or on a relationship that has been rocky for a period of time. Describe it. What personal responsibility do you accept for the negative relationship/ negative experience? How were you able to draw your conclusions (eg by asking yourself or others questions, by putting yourself in the other persons shoes)? How would you use your insight when working with a young persons family members?
Answer Trainer Comments ACTIVITY 6
What is a code of ethics?
Answer CHCLEG001
Trainer Comments List at least five of your personal values. Would any of these values impact on your ability to work with families/ carers in the community services sector? For example, you might think that only males sexually abuse children and this might affect your ability to work with a young person who identifies their mother as having sexually abused them. Alternately, maybe you think it is okay for parents to spank children who misbehave. This might affect your ability to work impartially with a parent who uses tough corporal punishment to discipline their children.
Answer CHCDIV001
or
VALUE IMPACT
1 2 3 4 5 Trainer Comments You are working with a 14-year-old young person called Sam who tells you that his parents both drink heavily. Sam advises you that his parents encourage him to drink with them and that alcohol is readily available in the household. You know Sams parents from the local club where Sams father and you regularly participate in a darts competition. While you have seen Sams parents drink, you have not noticed that they drink excessively. What obstacle to a professional relationship is present here? What would you do if you found yourself in this or a similar situation?
Answer Trainer Comments ACTIVITY 7
You are trying to get information from the parent of a young person named Natalie about why they think Natalie is frequently misbehaving and playing truant from school. So far you have had little success in getting them to actively participate in the discussion and to provide appropriate responses to your questions. What would you do? Provide at least three suggestions.
Answer 1 2 3 Trainer Comments What would stop you from wanting to actively participate in a conversation with a professional about a personal and sensitive topic? What would stop you from giving them appropriate responses to their questions? How would you use this insight when trying to get family members/ carers to provide information to you about a young person?
Answer Trainer Comments Identify a positive behaviour that you might model to family members/carers through the selection of effective communication techniques. You might want to model how to give praise to young people, how to verbally discipline young people or how to talk to their children about sex or drug use. Provide a step-by-step description of how you would model this behaviour to family members/ carers.
Answer Trainer Comments ACTIVITY 8
Why do you need to monitor and anticipate behaviour and mood of clients for signals and respond appropriately? Provide at least three reasons.
Answer 1 2 3 Trainer Comments Choose a mood that you could monitor. For example, a client might be angry, fearful, sad, happy, anxious or apathetic. List the signals that suggest the client might be in this mood. Explain how you would respond appropriately to the clients behaviour and mood.
Answer Trainer Comments You are dealing with a client who is in a belligerent mood. They are spoiling for a fight and being extremely hostile. They are disagreeing with everything that you say and are more concerned with being right than dealing with the issues at hand. How would you respond appropriately to this clients mood? Provide at least three suggestions.
Answer 1 2 3 Trainer Comments ACTIVITY 9
A young persons family has come to you as they believe their child might have schizophrenia. Your organisation has the pamphlet shown to provide information about schizophrenia. Analyse the information and outline whether you think the pamphlet provides clients with clear, relevant information at a suitable language and comprehension level. What are the strengths and weaknesses of the pamphlet? How would you change it or improve it?
Answer Trainer Comments A young persons parents have come to you because they believe that their daughter is self-harming. They think she might be cutting herself. Your organisation does not have any information about cutting so you have to put together information for them on your own. The clients have fairly basic reading skills. Provide at least one page of information about cutting that could be provided to clients. This information should be clear, relevant, at a suitable language and comprehension level.
Answer Trainer Comments ACTIVITY 10
Analyse your values and identify three stereotypes you might have been guilty of holding in the past. Why do you now think these stereotypes might be wrong?
Answer CHCDIV001 / CHCDIV002
Trainer Comments Identify an issue that you might take personally. How would you deal with this personalisation when dealing with a client?
Answer CHCDIV001 / CHCDIV002
Trainer Comments What is discrimination? How can you ensure that you do not discriminate against clients when providing services to them?
Answer CHCDIV001 / CHCDIV002
Trainer Comments Think about a time you or someone you know were discriminated against. How did it make you/ the person you know feel? How would you use this insight when providing services to clients?
Answer CHCDIV001 / CHCDIV002
Trainer Comments A colleague of yours tells you that they have been dealing with a client who is a teenage mother. They say that the teenager should never have become a mother at such a young age because all teen mothers are bad mothers. They go on to tell you that they have refused the teenager access to services because they do not believe the teenager can be helped when they have already made such a mess of their lives. How would you respond?
Answer CHCLEG001 / CHCDIV001 / CHCDIV002
Trainer Comments ACTIVITY 11
What are service outcomes? How can they be used?
Answer Trainer Comments Consider the example of an organisations policy (ie Open Doors Youth Service) and objectives provided in the text and indicate whether this organisation would be able to meet the desired outcomes and objectives of:
A young person who is homeless because they left home due to domestic violence in the home.
A young person who is drug addicted as a means to escape the effects of sexual abuse in their childhood.
A young person who wants to improve their relationship with their parents which has been damaged due to the young persons identification with the gay community.
Answer 1 2 3 Trainer Comments Create an organisational policy that might relate to a young persons objectives, outcomes and processes.
Answer Trainer Comments Create a set of organisational objectives that might relate to a young persons objectives, outcomes and processes.
Answer Trainer Comments ACTIVITY 12
Why might you need to negotiate with the young person their goals and indicators of achievement? What might the outcomes of the negotiation be?
Answer Trainer Comments What other persons might be nominated by the young person to help in the process of setting goals?
Answer Trainer Comments Identify one goal that a young person who you might work with might have. What might the three indicators of achievement of that goal be?
Answer Goal:
1 2 3 Trainer Comments Identify one long-term goal you might have. Break the long-term goal down into short-term goals and make sure goals are SMART. How would you use the insight you have gained in setting goals for yourself when helping young people to set goals?
Answer Long Term Goal:
S M A R T Trainer Comments ACTIVITY 13
Plan a structured sequence of activities that might be used to help young people deal with an issue they might have. You need to describe at least three activities. You cannot use activities discussed in the text. Your description of activities should be detailed and set out what the young person/s is required to do step-by-step. You should list any resources that will be needed to carry out each activity.
Answer Trainer Comments Create your own template for a case management, treatment or action plan that could be used to plan a structured sequence of activities and timetable to achieve client objective within available resources.
Answer ATTACH .docx DOCUMENT
Trainer Comments Fill out the template you have created to plan a structured sequence of activities and timetable to achieve client objective within available resources with a fictional or real young person in mind. What has this activity revealed? How would you change the template now that you have used it?
Answer ATTACH .docx DOCUMENT
Trainer Comments ACTIVITY 14
Why should you consult team members for feedback on the planned program?
Answer Trainer Comments Make a list of at least five questions that you might ask a team member to answer when consulting them for feedback on the planned program. You cannot use questions provided in the text.
Answer 1 2 3 4 5 Trainer Comments You are developing a planned program for a young person called Eliza who cuts herself to deal with her problems. Who might you want to get indications of support from for a planned program developed for a young person who partakes in self-harm? Provide at least three examples.
Answer 1 2 3 Trainer Comments ACTIVITY 15
What might the availability of resources relate to?
Answer Trainer Comments You are working with a client called Isabelle. Isabelle would like to gain access to a program that supplies methadone as a means to overcoming her drug habit. Methadone is in high demand and is not currently available from your organisation. What should you tell Isabelle with regards to the availability of this resource?
Answer Trainer Comments You work for a community service organisation that provides a range of youth based resources. How would you allocate resources according to priorities amongst the clients listed? Explain your ranking.
Gloria has acquired a sexually transmitted infection (STI) as a result of sexual promiscuity. She does not use protection and you have concerns that she might fall pregnant.
Gemma has bulimia. As a result of her bulimia she has lost over ten kilos in one month.
Anthony is a young person who uses heroin and has overdosed on three separate occasions.
Kelly is living in a home where domestic violence occurs (her father often beats her mother but has not hit her as yet). She needs accommodation so she can leave the home.
Belinda is schizophrenic who hears voices telling her to hurt her family members. She has not acted on those thoughts as yet.
Joseph consumes twelve cans of bourbon and coke a day. You know he is in danger of losing his job as an apprentice electrician if he does not overcome his alcohol dependence.
Carmen ran away from home three years ago. She would now like to reconnect with her family but does not feel that she can do this on her own.
Orlando has recently told his parents that he is bisexual. This has caused a rift in his family and his father refuses to talk to him. You think Orlandos family would benefit from family counselling.
Max uses cannabis on a daily basis which affects his schoolwork and attendance record.
Felicia is living on the streets to escape the sexual abuse she experienced at home. She is sleeping in parks and on train station benches and you are concerned about her safety.
Answer ORDER REASONING
A B C D E F G H I J Trainer Comments ACTIVITY 16
What is mutual agreement?
Answer Trainer Comments A colleague called Jared informs you that they are having trouble developing trust with a group of family members they are working with. Further conversation reveals that Jared gave the family members some information that was inaccurate. Jared told them that they would be able to access psychological treatment for their daughter free of charge, when in fact the organisation bills clients for these services. Jared said he did this to get the family members to come in and see him as he really believed the young person needed help. What would you tell Jared about the key communication strategy to be used to develop trust with family members?
Answer Trainer Comments A client called Melanie discloses at an interview that she wants to harm her sisters children, with whom she is currently living. Are there any limitations on the confidentiality of the information Melanie has provided?
Answer Trainer Comments A colleague called Angelina tells you that she has made a decision on a familys behalf about how to deal with their sons drug addiction because the client did not know about the range of options open to them and could not understand the pros and cons associated with each choice. She also tells you that the family is not happy about the option but as she knows best they will just have to go along with it. What would you tell Angelina?
Answer Trainer Comments ACTIVITY 17
Identify the short- and long-term implications of three separate concerns family members might have for a young person that has not been discussed in the text. You might like to research the effects of anorexia, bulimia, depression, self-harming behaviour or a drug that has not been discussed in the text.
Answer CONCERN SHORT TERM LONG TERM
Trainer Comments How would you prioritise the three issues you have chosen? Explain.
Answer Trainer Comments ACTIVITY 18
Read the transcript of an interview between a community service worker and a young person name Jasmine. The interview is taking place to validate Jasmines familys concerns that she has been sexually abused by her uncle using consultation with the young person as primary client. What has the community service worker done poorly in this interview?
Community service worker: Jasmine have you been sexually abused by your Uncle David?
Jasmine: Yes.
Community service worker: You should think very carefully about your answer Jasmine. It is really wrong to accuse someone of something they have not done.
Jasmine: Im not lying to you, he made me do things to him that I did not want to do.
Community service worker: Do you think you encouraged him? Maybe you did something to suggest that you were sexually attracted to him.
Jasmine: No I didnt!
Community service worker: Was what your Uncle did really that bad Jasmine? It doesnt seem to me that youre really all that damaged by this alleged abuse.
Jasmine: Yes it was bad. It was terrible!
Community service worker: Well what would you like me to do about this situation?
Jasmine: Cant you have him arrested?
Community service worker: I can contact the police if you are sure thats what you want me to do but you will have to tell your story to them too and they might not believe you. Your Uncle is very well known and well liked in the community.
Jasmine: No thats ok. Dont worry about it, I dont want to talk about this anymore. Can I leave now?
Community service worker: Yes you can Jasmine. I think youve made the right decision not to take any further action.
Answer Trainer Comments Rewrite the interview to validate Jasmines familys concerns that she has been sexually abused by using consultation with Jasmine as the primary client. The rewritten interview should demonstrate the community service worker doing the right things.
Answer Trainer Comments ACTIVITY 19
What does providing information on a need to know basis mean?
Answer CHCLEG001
Trainer Comments You are trying to provide information to family members/ carers but are having difficulty. The family members/ carers first language is not English but Spanish. How would you provide information to them in a language and style they will understand? There is no interpreter available.
Answer CHCDIV001 / CHCCOM002
Trainer Comments A colleague of yours called Anna is working with a client who speaks Aboriginal English. Anna has tried to speak to the client in Standard English but is having trouble providing information in a language and style the client will understand. Anna tells you that she is going to use one of the clients family members as an interpreter. What would you say to Anna?
Answer CHCLEG001 / CHCDIV001 / CHCDIV002 / CHCCOM002
Trainer Comments ACTIVITY 20
What are at least five of the benefits of negotiating conditions and confirming agreement with families?
Answer 1 2 3 4 5 Trainer Comments You have been asked to negotiate the conditions of a case/action plan with a family in which the young person acts violently when conflict occurs. What would you do to encourage commitment, cooperation and mutual action to the case/action plan?
Answer Trainer Comments ACTIVITY 21
Identify the indicators of or patterns of behaviour associated with two issues that family members / carers might be concerned about. You cannot use examples provided in the text. Issues might include:
addiction to a drug not discussed in the text
anger management difficulties
domestic and family violence
emotional and social development issues
mental health issues
at risk behaviour
Answer 1 2 Trainer Comments Identify at least one strength that clients might have that will help them to overcome the issues chosen and consider this information in the approach taken to help them.
Answer Trainer Comments Identify at least two barriers that clients might have that will make it more difficult to overcome each of the issues chosen and consider this information in the approach taken to help them. Provide an example of how each of these barriers might be overcome.
Answer 1 2 Trainer Comments ACTIVITY 22
How would you define the term agreement?
Answer Trainer Comments You have given family members 10 minutes to reach an agreement on objectives, targets and outcomes. The discussion breaks down into an argument and chaos ensues. What would you do to encourage family members to take responsibility for agreement on objectives, targets and outcomes?
Answer Trainer Comments Think about a time you have had to reach an agreement with a group of people/ another person. You might, for example, describe how your family decided what breed of dog to select as the family pet, where the family decided to live, or how many children to have. How did the group reach an agreement? How would you use this insight when working with family members?
Answer Trainer Comments ACTIVITY 23
Identify and describe a location that you and a client could meet at to ensure neutrality, individual empowerment, comfort, trust, privacy, energy and focus for all clients.
Answer Trainer Comments A client at a meeting tells you that they feel like you and your colleagues have all the power. What could you do to promote the individual empowerment of the client?
Answer Trainer Comments Think about a time when you were in a meeting at a location that did not promote neutrality, individual empowerment, comfort, trust, privacy, energy and focus for all meeting attendees. This might be, for example, a work meeting, a job interview, a meeting with a teacher or doctor. Describe that location and how it made you feel. How would you use this insight when organising a meeting with clients?
Answer Trainer Comments ACTIVITY 24
How would you guide the strengths and energy of clients to maintain positive direction, cooperation, achievements, respect?
Answer Trainer Comments Think about a goal you have or something you would like to achieve. What strengths might you have that would help you to focus your energy and maintain positive direction, cooperation, achievements, and respect? How would you use those strengths? How would you use this insight when guiding clients to achieve their goals?
Answer Trainer Comments Think about a time that you tried to achieve a goal when you lost heart or momentum. What did or could someone have done to help you to maintain positive direction in pursuit of an achievement? How would you use this insight when guiding clients to achieve their goals?
Answer Trainer Comments
SUMMATIVE ASSESSMENT
What are closed questions? What are the effects of closed questions? What are open questions? What are the effects of open questions?
Answer CHCCOM002
Trainer Comments Why do power differentials occur between clients and community service workers? How can power differentials impact on self determination? Why is self-determination important?
Answer Trainer Comments Explain Articles 3, 9, 12 and 19 of the United Nations Convention on the Rights of the Child in plain English. You might need to conduct your own research to answer this question.
Answer 3 9 12 19 Trainer Comments What do the standards that inform a code of ethics usually relate to?
Answer Trainer Comments Under privacy legislation, when can an organisation use and disclose a clients personal information?
Answer CHCLEG001
Trainer Comments What are personal values? Why should you not impose your personal values on clients? What should you do instead?
Answer CHCDIV001 / CHCDIV002
Trainer Comments Assessor to complete
Feedback All questions must be satisfactorily answered by the student as per the marking guide in the Trainers and assessors guide. The questioning assessment has been confirmed:
Satisfactory
Unsatisfactory
Please include recommendations for future training / action in cases where the student has not satisfactorily achieved all criteria:
Declaration I declare that this questioning assessment has been conducted as per Interskills assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the student.
Assessor name Assessor signature Date marked
ASSESSMENT
CHCYTH011
Work effectively with young people and their families
This version has been adjusted to account for a student who has successfully completed CHCDIV001, CHCDIV002, CHCCOM002 and CHCLEG001. Where a unit code appears in the answer and you have completed that unit, you DO NOT need to answer the question; if you have not completed that unit, you WILL need to answer the question.
Student to complete
Student name Date of assessment Assessment declaration I declare that no part of this assessment has been copied from another persons work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by Interskills.
Student signature
(For electronic submission, type your name here, otherwise sign with black or blue pen.)
ACTIVITY 1
What are three of the communication strategies you could use to gather necessary information about the background and circumstances of young people and their families?
Answer 1 2 3 Trainer Comments Make a list of 10 questions which might be used as a communication strategy to gather necessary information about the background of young people and their families. You need to provide examples of closed questions, open questions and probing questions. You cannot use examples provided in the text.
Answer 1 2 3 4 5 6 7 8 9 10 Trainer Comments You have used a range of communication strategies to gather necessary information about the background and circumstances of a young person called George and found that Georges father drinks three cases of beer a week. What issues might you expect George to have?
Answer 3 answers justify your answer in 3 sentences.
AOD / Substance abuse issues observed fathers behaviour norm
Poor judgement lack of a positive role model
Trainer Comments You have used a range of communication strategies to gather necessary information about the background and circumstances of a young person called Brianna and found that Briannas mother disciplines her by hitting her forcefully and repeatedly with a leather belt, even for small transgressions. What issues might you expect Brianna to have?
Answer 3 answers justify your answer in 3 sentences.
PTSD
Trainer Comments You have used a range of communication strategies to gather necessary information about the background and circumstances of a young person called Bailey and found that his parents are divorced and that Bailey rarely sees his father who has remarried and had more children with his new wife. What issues might you expect Bailey to have?
Answer 3 answers justify your answer in 3 sentences.
Abandonment father has new life / new family
Trainer Comments ACTIVITY 2
You are working in a busy community services building where everyone works close together and clients and staff are in close contact with each other. You are talking to a young person who is suffering from panic attacks. The client is very shy and seems to be reluctant to talk to you. What would you do to ensure that the information conveyed to the young person is done with regard to their right to confidentiality?
Answer Trainer Comments You have been asked to give a young person information about depression. Provide at least 10 examples of pieces of information relating to depression. Ensure the information that is provided to young people and their families is factual and clear.
Answer 1 2 3 4 5 6 7 8 9 10 Trainer Comments You are working in a community services organisation and you are approached by a mother and her daughter. They want to find information about any support groups for teenagers who have been sexually assaulted. The daughter is dressed in a provocative manner and is wearing a lot of make-up. You decide that the girl probably was not sexually assaulted but was involved in a consensual sexual relationship and tell her and her mother that there are no local support groups even though there is. Is this ethical? Why? Why not?
Answer Trainer Comments ACTIVITY 3
Identify five incidents where changes to relationships need to be made.
Answer 1 2 3 4 5 Trainer Comments You are working with a client called Cassie. You have identified issues arising from her circumstances. Cassies main issue is poor impulse control that is characterised by hitting her siblings when they do not do what she tells them to. You believe these issues are caused by her circumstances and background. She previously lived in a home where domestic violence was present (her father hit her mother). Cassie now lives alone with her mother and three siblings. How would you help Cassie to change her behaviour and relationships with her siblings? Provide at least five examples.
Answer 1 2 3 4 5 Trainer Comments Undertake your own research and explain how cognitive behaviour therapy can be used to change the behaviour of a young person using drugs or alcohol to cope with life.
Answer Trainer Comments ACTIVITY 4
Identify whether or not the scenarios given are examples of clear, ethical or honest relationships with a young person as the primary client, and their families/ carers as secondary clients:
A young person you have been working with asks you to go to their birthday party and you agree to go.
A parent who you have been working with calls you at your office to ask you to give them the contact details of a drug rehabilitation service whose details you supplied them with in a face-to-face meeting. You agree to take the call and give the parent those details.
You have been working with Kristie a victim of sexual abuse. She is very worried about her ability to have normal romantic relationships in the future. You feel very sympathetic to her plight and in an effort to make her happy you tell her that in a few years she will not even remember the abuse.
The parent of a young person you have been working for is a good candidate for parenting classes that will help them to deal with their anger issues when dealing with the young person. You advise the parent about the classes and they agree that the classes would be helpful to them. However, when you tell the parent that the classes cost $100, they advise you that they cannot afford the classes. You decide to pay for the classes yourself because you really believe that the classes would improve the relationship between the young child and the parent.
You are working with Caitlin a young person who has depression. You really believe she needs treatment by a qualified psychiatrist. You provide her with the contact details for a number of psychiatrists that might be able to help her and advise her that you do not have the skills to help her.
Answer a b c d e Trainer Comments You are working with a young person who is your primary client who has confided in you; he expressed a need to live outside of the family home and that their father is often physically abusive. The father who is your secondary client, on the other hand, has expressed a need to undergo family counselling. Whose needs would you meet first? Why?
Answer Trainer Comments ACTIVITY 5
How would you define the term personal responsibility?
Answer Trainer Comments You are interacting with the family members of a young person called Daniel. Daniel has told you that he believes that a number of his issues are a result of the verbal abuse inflicted on him by his mother. He believes he is lacking in confidence because his mother tells him he is stupid and that she wishes she never had him. He says he drinks a lot and smokes cannabis to escape from his feelings of worthlessness. When you speak to his mother she says that she only yells at Daniel when he does something wrong and therefore he, and not her, is responsible for the abuse. What would you do to encourage the mothers personal reflection on the relationship, expectations and personal responsibility? Provide at least three suggestions.
Answer 1 2 3 Trainer Comments Personally reflect on a negative relationship you have had in your life or on a relationship that has been rocky for a period of time. Describe it. What personal responsibility do you accept for the negative relationship/ negative experience? How were you able to draw your conclusions (eg by asking yourself or others questions, by putting yourself in the other persons shoes)? How would you use your insight when working with a young persons family members?
Answer Trainer Comments ACTIVITY 6
What is a code of ethics?
Answer CHCLEG001
Trainer Comments List at least five of your personal values. Would any of these values impact on your ability to work with families/ carers in the community services sector? For example, you might think that only males sexually abuse children and this might affect your ability to work with a young person who identifies their mother as having sexually abused them. Alternately, maybe you think it is okay for parents to spank children who misbehave. This might affect your ability to work impartially with a parent who uses tough corporal punishment to discipline their children.
Answer CHCDIV001
or
VALUE IMPACT
1 2 3 4 5 Trainer Comments You are working with a 14-year-old young person called Sam who tells you that his parents both drink heavily. Sam advises you that his parents encourage him to drink with them and that alcohol is readily available in the household. You know Sams parents from the local club where Sams father and you regularly participate in a darts competition. While you have seen Sams parents drink, you have not noticed that they drink excessively. What obstacle to a professional relationship is present here? What would you do if you found yourself in this or a similar situation?
Answer Trainer Comments ACTIVITY 7
You are trying to get information from the parent of a young person named Natalie about why they think Natalie is frequently misbehaving and playing truant from school. So far you have had little success in getting them to actively participate in the discussion and to provide appropriate responses to your questions. What would you do? Provide at least three suggestions.
Answer 1 2 3 Trainer Comments What would stop you from wanting to actively participate in a conversation with a professional about a personal and sensitive topic? What would stop you from giving them appropriate responses to their questions? How would you use this insight when trying to get family members/ carers to provide information to you about a young person?
Answer Trainer Comments Identify a positive behaviour that you might model to family members/carers through the selection of effective communication techniques. You might want to model how to give praise to young people, how to verbally discipline young people or how to talk to their children about sex or drug use. Provide a step-by-step description of how you would model this behaviour to family members/ carers.
Answer Trainer Comments ACTIVITY 8
Why do you need to monitor and anticipate behaviour and mood of clients for signals and respond appropriately? Provide at least three reasons.
Answer 1 2 3 Trainer Comments Choose a mood that you could monitor. For example, a client might be angry, fearful, sad, happy, anxious or apathetic. List the signals that suggest the client might be in this mood. Explain how you would respond appropriately to the clients behaviour and mood.
Answer Trainer Comments You are dealing with a client who is in a belligerent mood. They are spoiling for a fight and being extremely hostile. They are disagreeing with everything that you say and are more concerned with being right than dealing with the issues at hand. How would you respond appropriately to this clients mood? Provide at least three suggestions.
Answer 1 2 3 Trainer Comments ACTIVITY 9
A young persons family has come to you as they believe their child might have schizophrenia. Your organisation has the pamphlet shown to provide information about schizophrenia. Analyse the information and outline whether you think the pamphlet provides clients with clear, relevant information at a suitable language and comprehension level. What are the strengths and weaknesses of the pamphlet? How would you change it or improve it?
Answer Trainer Comments A young persons parents have come to you because they believe that their daughter is self-harming. They think she might be cutting herself. Your organisation does not have any information about cutting so you have to put together information for them on your own. The clients have fairly basic reading skills. Provide at least one page of information about cutting that could be provided to clients. This information should be clear, relevant, at a suitable language and comprehension level.
Answer Trainer Comments ACTIVITY 10
Analyse your values and identify three stereotypes you might have been guilty of holding in the past. Why do you now think these stereotypes might be wrong?
Answer CHCDIV001 / CHCDIV002
Trainer Comments Identify an issue that you might take personally. How would you deal with this personalisation when dealing with a client?
Answer CHCDIV001 / CHCDIV002
Trainer Comments What is discrimination? How can you ensure that you do not discriminate against clients when providing services to them?
Answer CHCDIV001 / CHCDIV002
Trainer Comments Think about a time you or someone you know were discriminated against. How did it make you/ the person you know feel? How would you use this insight when providing services to clients?
Answer CHCDIV001 / CHCDIV002
Trainer Comments A colleague of yours tells you that they have been dealing with a client who is a teenage mother. They say that the teenager should never have become a mother at such a young age because all teen mothers are bad mothers. They go on to tell you that they have refused the teenager access to services because they do not believe the teenager can be helped when they have already made such a mess of their lives. How would you respond?
Answer CHCLEG001 / CHCDIV001 / CHCDIV002
Trainer Comments ACTIVITY 11
What are service outcomes? How can they be used?
Answer Trainer Comments Consider the example of an organisations policy (ie Open Doors Youth Service) and objectives provided in the text and indicate whether this organisation would be able to meet the desired outcomes and objectives of:
A young person who is homeless because they left home due to domestic violence in the home.
A young person who is drug addicted as a means to escape the effects of sexual abuse in their childhood.
A young person who wants to improve their relationship with their parents which has been damaged due to the young persons identification with the gay community.
Answer 1 2 3 Trainer Comments Create an organisational policy that might relate to a young persons objectives, outcomes and processes.
Answer Trainer Comments Create a set of organisational objectives that might relate to a young persons objectives, outcomes and processes.
Answer Trainer Comments ACTIVITY 12
Why might you need to negotiate with the young person their goals and indicators of achievement? What might the outcomes of the negotiation be?
Answer Trainer Comments What other persons might be nominated by the young person to help in the process of setting goals?
Answer Trainer Comments Identify one goal that a young person who you might work with might have. What might the three indicators of achievement of that goal be?
Answer Goal:
1 2 3 Trainer Comments Identify one long-term goal you might have. Break the long-term goal down into short-term goals and make sure goals are SMART. How would you use the insight you have gained in setting goals for yourself when helping young people to set goals?
Answer Long Term Goal:
S M A R T Trainer Comments ACTIVITY 13
Plan a structured sequence of activities that might be used to help young people deal with an issue they might have. You need to describe at least three activities. You cannot use activities discussed in the text. Your description of activities should be detailed and set out what the young person/s is required to do step-by-step. You should list any resources that will be needed to carry out each activity.
Answer Trainer Comments Create your own template for a case management, treatment or action plan that could be used to plan a structured sequence of activities and timetable to achieve client objective within available resources.
Answer ATTACH .docx DOCUMENT
Trainer Comments Fill out the template you have created to plan a structured sequence of activities and timetable to achieve client objective within available resources with a fictional or real young person in mind. What has this activity revealed? How would you change the template now that you have used it?
Answer ATTACH .docx DOCUMENT
Trainer Comments ACTIVITY 14
Why should you consult team members for feedback on the planned program?
Answer Trainer Comments Make a list of at least five questions that you might ask a team member to answer when consulting them for feedback on the planned program. You cannot use questions provided in the text.
Answer 1 2 3 4 5 Trainer Comments You are developing a planned program for a young person called Eliza who cuts herself to deal with her problems. Who might you want to get indications of support from for a planned program developed for a young person who partakes in self-harm? Provide at least three examples.
Answer 1 2 3 Trainer Comments ACTIVITY 15
What might the availability of resources relate to?
Answer Trainer Comments You are working with a client called Isabelle. Isabelle would like to gain access to a program that supplies methadone as a means to overcoming her drug habit. Methadone is in high demand and is not currently available from your organisation. What should you tell Isabelle with regards to the availability of this resource?
Answer Trainer Comments You work for a community service organisation that provides a range of youth based resources. How would you allocate resources according to priorities amongst the clients listed? Explain your ranking.
Gloria has acquired a sexually transmitted infection (STI) as a result of sexual promiscuity. She does not use protection and you have concerns that she might fall pregnant.
Gemma has bulimia. As a result of her bulimia she has lost over ten kilos in one month.
Anthony is a young person who uses heroin and has overdosed on three separate occasions.
Kelly is living in a home where domestic violence occurs (her father often beats her mother but has not hit her as yet). She needs accommodation so she can leave the home.
Belinda is schizophrenic who hears voices telling her to hurt her family members. She has not acted on those thoughts as yet.
Joseph consumes twelve cans of bourbon and coke a day. You know he is in danger of losing his job as an apprentice electrician if he does not overcome his alcohol dependence.
Carmen ran away from home three years ago. She would now like to reconnect with her family but does not feel that she can do this on her own.
Orlando has recently told his parents that he is bisexual. This has caused a rift in his family and his father refuses to talk to him. You think Orlandos family would benefit from family counselling.
Max uses cannabis on a daily basis which affects his schoolwork and attendance record.
Felicia is living on the streets to escape the sexual abuse she experienced at home. She is sleeping in parks and on train station benches and you are concerned about her safety.
Answer ORDER REASONING
A B C D E F G H I J Trainer Comments ACTIVITY 16
What is mutual agreement?
Answer Trainer Comments A colleague called Jared informs you that they are having trouble developing trust with a group of family members they are working with. Further conversation reveals that Jared gave the family members some information that was inaccurate. Jared told them that they would be able to access psychological treatment for their daughter free of charge, when in fact the organisation bills clients for these services. Jared said he did this to get the family members to come in and see him as he really believed the young person needed help. What would you tell Jared about the key communication strategy to be used to develop trust with family members?
Answer Trainer Comments A client called Melanie discloses at an interview that she wants to harm her sisters children, with whom she is currently living. Are there any limitations on the confidentiality of the information Melanie has provided?
Answer Trainer Comments A colleague called Angelina tells you that she has made a decision on a familys behalf about how to deal with their sons drug addiction because the client did not know about the range of options open to them and could not understand the pros and cons associated with each choice. She also tells you that the family is not happy about the option but as she knows best they will just have to go along with it. What would you tell Angelina?
Answer Trainer Comments ACTIVITY 17
Identify the short- and long-term implications of three separate concerns family members might have for a young person that has not been discussed in the text. You might like to research the effects of anorexia, bulimia, depression, self-harming behaviour or a drug that has not been discussed in the text.
Answer CONCERN SHORT TERM LONG TERM
Trainer Comments How would you prioritise the three issues you have chosen? Explain.
Answer Trainer Comments ACTIVITY 18
Read the transcript of an interview between a community service worker and a young person name Jasmine. The interview is taking place to validate Jasmines familys concerns that she has been sexually abused by her uncle using consultation with the young person as primary client. What has the community service worker done poorly in this interview?
Community service worker: Jasmine have you been sexually abused by your Uncle David?
Jasmine: Yes.
Community service worker: You should think very carefully about your answer Jasmine. It is really wrong to accuse someone of something they have not done.
Jasmine: Im not lying to you, he made me do things to him that I did not want to do.
Community service worker: Do you think you encouraged him? Maybe you did something to suggest that you were sexually attracted to him.
Jasmine: No I didnt!
Community service worker: Was what your Uncle did really that bad Jasmine? It doesnt seem to me that youre really all that damaged by this alleged abuse.
Jasmine: Yes it was bad. It was terrible!
Community service worker: Well what would you like me to do about this situation?
Jasmine: Cant you have him arrested?
Community service worker: I can contact the police if you are sure thats what you want me to do but you will have to tell your story to them too and they might not believe you. Your Uncle is very well known and well liked in the community.
Jasmine: No thats ok. Dont worry about it, I dont want to talk about this anymore. Can I leave now?
Community service worker: Yes you can Jasmine. I think youve made the right decision not to take any further action.
Answer Trainer Comments Rewrite the interview to validate Jasmines familys concerns that she has been sexually abused by using consultation with Jasmine as the primary client. The rewritten interview should demonstrate the community service worker doing the right things.
Answer Trainer Comments ACTIVITY 19
What does providing information on a need to know basis mean?
Answer CHCLEG001
Trainer Comments You are trying to provide information to family members/ carers but are having difficulty. The family members/ carers first language is not English but Spanish. How would you provide information to them in a language and style they will understand? There is no interpreter available.
Answer CHCDIV001 / CHCCOM002
Trainer Comments A colleague of yours called Anna is working with a client who speaks Aboriginal English. Anna has tried to speak to the client in Standard English but is having trouble providing information in a language and style the client will understand. Anna tells you that she is going to use one of the clients family members as an interpreter. What would you say to Anna?
Answer CHCLEG001 / CHCDIV001 / CHCDIV002 / CHCCOM002
Trainer Comments ACTIVITY 20
What are at least five of the benefits of negotiating conditions and confirming agreement with families?
Answer 1 2 3 4 5 Trainer Comments You have been asked to negotiate the conditions of a case/action plan with a family in which the young person acts violently when conflict occurs. What would you do to encourage commitment, cooperation and mutual action to the case/action plan?
Answer Trainer Comments ACTIVITY 21
Identify the indicators of or patterns of behaviour associated with two issues that family members / carers might be concerned about. You cannot use examples provided in the text. Issues might include:
addiction to a drug not discussed in the text
anger management difficulties
domestic and family violence
emotional and social development issues
mental health issues
at risk behaviour
Answer 1 2 Trainer Comments Identify at least one strength that clients might have that will help them to overcome the issues chosen and consider this information in the approach taken to help them.
Answer Trainer Comments Identify at least two barriers that clients might have that will make it more difficult to overcome each of the issues chosen and consider this information in the approach taken to help them. Provide an example of how each of these barriers might be overcome.
Answer 1 2 Trainer Comments ACTIVITY 22
How would you define the term agreement?
Answer Trainer Comments You have given family members 10 minutes to reach an agreement on objectives, targets and outcomes. The discussion breaks down into an argument and chaos ensues. What would you do to encourage family members to take responsibility for agreement on objectives, targets and outcomes?
Answer Trainer Comments Think about a time you have had to reach an agreement with a group of people/ another person. You might, for example, describe how your family decided what breed of dog to select as the family pet, where the family decided to live, or how many children to have. How did the group reach an agreement? How would you use this insight when working with family members?
Answer Trainer Comments ACTIVITY 23
Identify and describe a location that you and a client could meet at to ensure neutrality, individual empowerment, comfort, trust, privacy, energy and focus for all clients.
Answer Trainer Comments A client at a meeting tells you that they feel like you and your colleagues have all the power. What could you do to promote the individual empowerment of the client?
Answer Trainer Comments Think about a time when you were in a meeting at a location that did not promote neutrality, individual empowerment, comfort, trust, privacy, energy and focus for all meeting attendees. This might be, for example, a work meeting, a job interview, a meeting with a teacher or doctor. Describe that location and how it made you feel. How would you use this insight when organising a meeting with clients?
Answer Trainer Comments ACTIVITY 24
How would you guide the strengths and energy of clients to maintain positive direction, cooperation, achievements, respect?
Answer Trainer Comments Think about a goal you have or something you would like to achieve. What strengths might you have that would help you to focus your energy and maintain positive direction, cooperation, achievements, and respect? How would you use those strengths? How would you use this insight when guiding clients to achieve their goals?
Answer Trainer Comments Think about a time that you tried to achieve a goal when you lost heart or momentum. What did or could someone have done to help you to maintain positive direction in pursuit of an achievement? How would you use this insight when guiding clients to achieve their goals?
Answer Trainer Comments
SUMMATIVE ASSESSMENT
What are closed questions? What are the effects of closed questions? What are open questions? What are the effects of open questions?
Answer CHCCOM002
Trainer Comments Why do power differentials occur between clients and community service workers? How can power differentials impact on self determination? Why is self-determination important?
Answer Trainer Comments Explain Articles 3, 9, 12 and 19 of the United Nations Convention on the Rights of the Child in plain English. You might need to conduct your own research to answer this question.
Answer 3 9 12 19 Trainer Comments What do the standards that inform a code of ethics usually relate to?
Answer Trainer Comments Under privacy legislation, when can an organisation use and disclose a clients personal information?
Answer CHCLEG001
Trainer Comments What are personal values? Why should you not impose your personal values on clients? What should you do instead?
Answer CHCDIV001 / CHCDIV002
Trainer Comments Assessor to complete
Feedback All questions must be satisfactorily answered by the student as per the marking guide in the Trainers and assessors guide. The questioning assessment has been confirmed:
Satisfactory
Unsatisfactory
Please include recommendations for future training / action in cases where the student has not satisfactorily achieved all criteria:
Declaration I declare that this questioning assessment has been conducted as per Interskills assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the student.
Assessor name Assessor signature Date marked
