Assessment Brief: Task and General Guidelines
Assessment Brief: Task and General Guidelines
Scenario:
Choose any international organisation (with any product) of your choice preferably where you are
working or worked with or familiar with and prepare an entry plan for international markets. Your
report should investigate various factors that influence the entry mode of the company into the
global market along with the potential barriers that might hinder the expansion of the chosen firm.
Various marketing strategies in order to enter into the international market should also been
explored. The details of the expected project report format is given below:
1. Executive Summary: [10 Marks]
2. Introduction: Provide some background information on the chosen organization in the
context of marketing management. [15 Marks]
3. Application of theory to practice: The following concepts/theories/models should be
covered:
(1) Marketing process and strategies. [10 Marks]
(2) A critical evaluation of marketing mix of the chosen organization. [20 Marks]
(3) The role of marketing models, tools and techniques in developing new products and
effective marketing plans. The models discussed should include at least one model among
(Porters Model, SWOT Analysis, and PESTLE) and at least one Model among (BCG
Matrix, Ansoff Matrix and Product Life Cycle Model). [30 Marks]
4. Conclusions and Recommendations: Provide recommendations for adequate marketing
strategy for the chosen organization to expand the business in the global market. [15 Marks]
5. References: you should use the Harvard referencing system only.
SAMPLE
Executive Summary: [10 Marks]
Marketing is the art of attracting customers to a product or service and convincing them of the value
for money for the subject product/service to increase the market share through having more
customers and sales in addition to keep reminding customers of the benefits and enhancements of
the product/service to avoid losing customers in favor of competitors.
The International Marketing is the application of marketing principles to satisfy the varied needs
and wants of different people residing across the national.
Nowadays, the competition in business became very tough due to wide variety of channels to reach
customers, variety of modes and choices, variety of shopping tools and variety in cultures even
within the same country.
There are thousands of researches carried out on the marketing locally and internationally that came
up with systemized tools to assess the market opportunities and have a clear picture on the
feasibility of introducing new product or expanding the business internationally/globally and set
effective strategies to ensure successful entry to a new markets.
In my assignment I have chosen one of the most successful companies in the
furniture industry IKEA which have started 75 years ago and expanded its
business across 47 countries and keep in building on its success by more
development.
Introduction to the chosen company shall include critical analysis of its market matrix and shall
enlighten the strength and success achieved through its journey supported by charts illustrating the
escalated trend of its business within key markets across the world, also the philosophy and strategy
that IKEA follows to keep attracting new customers and its continued efforts to provide value for
money stylish products.
I will discuss in this papers the feasibility of entering new Market in Bahrain by applying SWOT
Analysis elaborating on the strengths and opportunities that support such decision in addition to
weakness and threats with strategies to eliminate its implications on the business growth within the
new market, also PESTLE analysis will be discussed to assess influence of external factors of the
new chosen market.
Porters Model 5 forces model will also show how IKEA position shall not be effectively impacted
by forces that may weaken its competitive strength.
Finally I will conclude the factors that helps IKEAs success and the recommendation to keep up
the success and expand the business globally with a recommended marketing strategy.
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2. Introduction
Chosen organization : IKEA
IKEA is one of the largest international furniture manufacturer with a passion to provide quality,
stylish furnishings at a reasonable price, so that anyone can afford to shop there.
IKEA was founded in 1943 in small village Agunnaryd , Sweden, its name stands for the initials of
its founders name Ingvar Kamprad Elaterid AgunnarydIKEA mission is to improve peoples everyday lives
IKEA vision is creating a better everyday life at home for the many people.
IKEA operates 375 stores in 47 countries with 70% of the stores located in Europe. The best
countries for IKEA are Germany and the U.S., which both represent 14% of IKEA Group sales. The
retailer added 13 stores in 9 markets during 2015 with multiple store openings in China, France and
Germany. Ikea received 771 million store visits last year, up 7.7% from 2014. It offers roughly
9,500 products. (Forbes, 2017)
IKEA has built its success over the last 75 years by offering furniture at an affordable price that
suits the majority of consumers and different budgets, it follows the concept of self-assembly
furniture that help in achieving cost efficiency and value for money by reducing transportation,
warehousing and inventory costs.
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The graphs show that IKEA business is mainly depends on Europian market with considerable
existence in Asia, Australia and North America.
IKEA Marketing Management
IKEA Marketing Management is an ideal in terms of effectiveness and the ability to reach all
customers and touch their needs, it uses a very successful marketing strategy that is Content
Marketing which is a marketing program that focuses on creating, publishing, and distributing
content for the target audience in order to attract new customers,
IKEA started this by printing its first catalog edition in Sweden in 1951 and continued to add more
items and features to its publish, currently it prints over 200 million copies of its catalog each year
to be distributed all over the world wherein the stylish and luxury products are shown with
dimensions to help customers judge on the suitability of the items to the available space at theirhomes, the catalogs are distributed free of charge.
With the globalization and revolution in technology and communication, IKEA has adopted the
digital mode of marketing using the social media to reach maximum number of customers across
the world, it has maintained its presence on the most popular social media sites Facebook and
IKEA first product catalog in
1951 and a recent catalog in 2016
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In Facebook: There are more than 23 million visitors and likes for IKEA UAE page where links to
photo albums and YouTube clips are available to increase engagement.
In Twitter: IKEA has separate twitter feeds for all its country-specific twitter pages. The US page
alone has 2, 22,000 followers while IKEA Canada page has 6, 66,000 followers.
IKEA is really cares of its customers and always tries to identify their needs by sending design
experts to their homes to listen to their concerns and feedback that are taken in consideration when
design the furniture, this strategy also makes IKEA the preferable furniture for all classes.
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(2) A critical evaluation of marketing mix of IKEA. [20 Marks]
Lets simply define marketing as
offering the right product in the right
place, at the right price, at the right
time.
The above would make it easy to
understand the concept of marketing
mix which is known as the 4 P's of
marketing: Price, Product,
Promotion, and Place
The four elements are necessary to
be thoroughly studied based on
accurate data and researches to come
up with a clear strategy to enter the
target market and ensure that money
is spent in the right place with a
guaranteed revenue.
The first step in introducing a new product to a market or an old product to a new market is to think
as customers expected to think.
Customers always need to have the best product at the best price easily, these are the first three
components of the marketing mix (Product, Price and Place) but how to create customers awareness
about the product, here is the forth component which is promotion which is the key component as it
is about dealing with different cultures, different styles and different levels of perception of the
people in the targeted market, without promotion that capable touches the needs of the majorities
the entire marketing process shall be unsuccessful.
Within the next pages, I will discuss each component elaborating on its importance in the marketing
process and applying each component on IKEAs case to illustrate how IKEA managing its
marketing components successfully to sustain the success
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Product
The product could be tangible (goods) or intangible (service)
The product must meet a specific customers need, in order to market a product there should be a
clear understanding of;1- The features and benefits provided by the product
2- The unique selling proposition (USP) of the product.
3- The potential buyers of the product
4- How the product will be designed and packed
5- What value the product provide over other brands
Simply its about the aspects that give the product features
that add value to it and make it able to attract consumers
when comparing it with similar products.
Product in IKEAs market mix
IKEA well understood the needs of its customers and target prospects, it has provided variety of
items that meet the expectation of all classes by providing wide range of furniture in different styles
and variety of options at affordable price to attract maximum number of buyers, it has also provided
flat pack self-assembly furniture that makes the shopping experience different.
IKEA expanded its range of products to include different categories like light fixtures, bathroom
accessories, and kitchen fittings, beds & mattresses, mirrors, textiles & rugs etc.,
The strength and popularity of IKEA products came as a result of IKEAs continuous changing of
its designs as a response to the change in the business environment and to meet new fashions and
luxuries trends as to maintain its unique selling proposition and be the preferable among its
competitors.
IKEA has continuously kept changing with a change. The designs have always been fresh and this
was the major point of differentiation for Ikea. Ikea is a brand that has broadly differentiated and
has not depended upon a solitary classification of items or administrations for its extension. The key
for Ikea has been to give the business a wide assortment of items and administrations to satisfy theirparticular aspirations and to defeat the obstructions or impediments of confined classes.
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Price
Price is amount the customer will pay against the product, it is a key factor that identifies the selling
power of the product, the customer always look at the value for money.
The product should be priced at its perceived value to be sold, pricing at higher or lower than the
product perceived value shall make it difficult to sell.
The value of the product in customers eye depends on many factors started with the need of the
product which come at the first then the design and packing and the selling price compared with the
similar products by the competitors.
If the customer valued the product positively, than a product may be successfully priced higher than
its objective monetary value. Conversely, if a product negatively valued by the customer, then it
may need to be underpriced to sell
The final price of the product is affected by manufacturing costs, the distribution plan, value chain
costs and markups, all these factors should be considered while planning the product marketing to
ensure product reaches the end user at affordable price.
Price in IKEAs market mix
IKEA gained its reputation and success over the years by offering its products at a lowert prices
makes any of its product value for money, it always try finding out how to produce the most
functional, beautiful and durable home furnishing imaginable, at the lowest price possible.
IKEA has considered the competition in the market in its
approach to be the preferred furniture seller in markets
wherein it operates, to achieve this whilst maintaining the
good quality of its products, IKEA has developed a new
system to reduce the costs of transportation, warehousing,
assembly and inventory by using flat pack and self-assembly
that mean optimized loads and fewer transport.
IKEA strategy is offering fantastic and stylish products at low prices, which is the key reason its
customers have always been retained to IKEA
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Promotion
Promotion is the communication technique of the entire marketing function aiming to raise
customers awareness of a product or brand, provide necessary information about the product
verbally or visually.
Promotion is key in generating sales and creating
brand loyalty, promotion is successful when it
reaches right audiences in the right time by any of
means.
Promotion has many tools can be in a physical
environment by arranging events like trade shows,
festivals and concerts, this type of promotion
involve direct interaction with customers that help
achieving immediate purchases.
Other type of promotion is the traditional media
including newspapers and magazines or electronic
media like TV and radio, outdoor media like
billboard or banner advertisement.
Recently the digital media took an important place
in the promotion depending on heavy use of
internet and social media across the world in
parallel to the revolution in the communication
field.
Sales promotions is another approach that can be considered the preferable from the customer point
of view due to benefits and more value gained in return of money.
Promotion in IKEAs market mix
IKEA has a very successful promotion strategy depending on its brand name.
It uses all forms of promotion, one of the most successful promotion tools is the advertisement
through annual catalogues distributed widely to reach the mass of consumer audience, this approach
started in Sweden in 1951 and continued adding more items and features, currently IKEA prints
over 200 million copies of its catalog each year to be distributed all over the world Catalogues are
useful to the customers as it provide all details about the different kind of stylish and luxury
products with actual dimensions to help customers deciding the suitable items to the available
space, the catalogs are distributed free of charge.
IKEA professionally uses such smart promotion tool to
support the products by making them look desirable and
unique in their design.
Another successful promotion tools is seasonal sales
promotion IKEA use depending on its popular brand
name and pricing structure, its one of events that
customers wait for to get the needed items at affordable discounted prices that increase the feel of
Value for Money.
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Place
Place is very important factor in marketing mix, its about the distribution channels that is required
to make the product available and accessed easily by the end user.
Distribution is concerning to make the product available in the right place at the right time in the
right quantity to reach existing and potential customers, the distribution is done by distribution
channels that is about moving the product from production to consumption.
Poor planning of this subject may jeopardize the business
and waste all time and effort spent in the other marketing
elements. Simply if the product found to be valued by the
customer and its provided with affordable price and had a
very successful promotion strategy creating good level of
awareness BUT the product is not available where the
customer is looking for it and out of stock the customer
will go for the alternative product and lose its loyalty to
the product.
In addition to the distribution channels, place management
involved in different management areas such as Logistics,
coverage, locations, inventory and transportation, the
management of all these items is based on the demand and
forecast production plan.
Place in IKEAs market mix
IKEA runs its business by selling from its own retail stores, IKEA stores are usually located out of
the town, very large and well organized for a successful shopping experience.
The layout in IKEA stores is impressively designed and divided into approximately20 zones each
zone include certain type of home furniture or accessories to make the customer feel comfortable
and in control of their shopping experience.
IKEAs main business relates to its retail stores. Many of these stores are in out-of-town locations
and do not benefit from the footfall of primary and secondary locations. The stores themselves are
very large. Many of the stores even have restaurants, food shops and a Swedish market. Some stores
even have a bespoke play area.
In addition to the above, IKEA helps its customers finding their way with indoor Google maps
Currently IKEA has more than 375 stores in 48 countries across the world, its strategy for
expanding by granting rights to become a franchisee in markets where rights have not already been
given to maintain their exclusivity
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IKEA is very careful when selecting franchisees, it evaluates the following key aspects before
agreeing the franchise; Experience of the partner and capability to run the business in the selected country
Corporate culture and values that plays a key role on operating the business consistently.
Financial strength and ability to carry through the investment penetrating a country in full
and in a large-scale retail environment format.
(3) The role of marketing models, tools and techniques in developing new products and effective
marketing plans. The models discussed should include at least one model among (Porters Model,
SWOT Analysis, and PESTLE) and at least one Model among (BCG Matrix, Ansoff Matrix and
Product Life Cycle Model). [30 Marks]
The project is preparation of entry plan to expand the business in a new market, there is no specific
product but the plan is to introduce the company in the new market as a manufacturer of stylish and
quality furniture at lowest cost that suit all budgets of customers and meet their requirements.
The new chosen market to expand the business is Bahrain, its a good decision due to the following
consideration; IKEA is present in many countries in Gulf area such as Saudi Arabia and Qatar and known
to a considerable number of customers in that area.
Bahrain is one of the richest countries in the area due to exporting Oil, it attracts workers
from all the world to work and make money with a stylish and comfortable level of living.
Bahrain society includes different levels of income that will make a great demand on all
types and wide range of products in terms of price.
Different cultures will also help in marketing different styles on fashions that is one of
IKEA strengths.
Background of the chosen market
Although Bahrain is an attractive investment and business destination for retailers giant like IKEA,
entering a new market is still not an easy decision, it involves spending money and effort thats why
it has to be studied from all aspects to identify factors that shall affect the business either lead to
success or failure.
One of the most important factors is the key competitors in the new market, what are their capacity,
market shares and price range for each.
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Key Competitors in Bahrain Market
Company
Branches
Existing
since
Range of
Products
Price
range
2 Branches
2005
Bedrooms,
Dining rooms,
Living rooms,
accessories,
lights, Sofas,
kitchen
appliances,
bedsheets,
textiles, curtains
& Tables
Medium to
High
2 Branches
2007
Bedrooms,
Dining rooms,
Living rooms,
accessories,
lights, Sofas &
Tables
High
3 Branches 2004
Bedrooms,
Dining rooms,
Living rooms,
accessories,
lights, Sofas &
Tables
Medium to
High
1 Branch
2008
Bedrooms,
Dining rooms,
Living rooms,
Sofas & Tables
Medium to
High
As shown above, the 4 key competitors in Bahrain have product range similar to IKEA that will
definitely impact IKEAs market share at least in the first year after the entry.
The Entry strategy should take into consideration this factor and design a marketing plan to reach
maximum number of customers highlighting them the advantages of IKEAs products in terms of
value for money, thorough studies to the products in high demand in this market is must to enable
identifying range of products worth to introduce and invest in within the first year, the strategy shall
be flexible to be updated (if needed) based on the sales records in the first quarter after launching.
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Other Key factors that affect the entry strategy
There are many researches done in this field that set a framework to analyze the factors and its
influence on the marketing strategy, one of these models is Porters 5 forces model which created
by Michael E. Porter of Harvard University as a Framework for analyzing the level of competition
within an industry and business strategy development.
Porters model is useful as it helps understanding the strength of current competitive position, and
the strength of a position in the target market, it focuses on the attractiveness of the target market.
The model assumes the following five forces that are important to determine competitive power in a
business situation;Awareness of these forces can help a company stake out a position in its industry that is less
vulnerable to attack (Porter, 1979)
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1. Supplier Power (Risk to drive the price up)
Supplier power is the extent to which the supplier can affect pricing of the product, this
depends on number of suppliers of the key input for the product.
The more alternatives available the less effect of the suppliers to drive the prices up.
Successful organizations should have different suppliers and a backup plans to switch from
one supplier to another with lowest cost possible to overcome the power of the unique
supplier and its capability to control over the business.
Applying this force on IKEA business
IKEA has a long-term approach to achieve its business objectives, it has a long term relation
with its suppliers who share the same business model and values, the strategic relation with
a huge range of suppliers make them partners rather than just suppliers.
This strategy proven to be very successful in eliminating the power of suppliers and theirinfluence on the price that makes IKEA able to sustain its success by achieving its vision
and strategy of providing stylish products at lowest cost.
2. Buyer Power (Risk to drive the price down)
Buyers power is the ability of buyers to drive prices down, it depends on the number and
importance of buyers and their available options that make it easy to switch to competitors
product.
Dealing with few and powerful buyers increase their influence and ability to dictate theirterms that definitely affects the business negatively.
Applying this force on IKEA business
One of the key success factors of IKEA is having a long term relation with its
customers/buyers as well.
The way IKEA mange its business maintains offering quality products at lowest price, the
cost efficiency achieved by reducing the logistics costs by 35% makes IKEA the most
attractive furniture retail among its competitors.
The high market share in addition to a very competitive price puts IKEA at the top of its
business focusing in enhancing products to attract more customers and maintain lotalty of
existing customer that reduces the influence of buyers power.
3. Competitive Rivalry:
The competitive rivalry is the toughness of the competition, it depends on the number and
capability of the competitors, if there are many competitors who can offer similar product
with equivalent quality then the organization will have less power because suppliers and
buyers will go elsewhere if they don't get a good deal, in the contrary if the product is unique
or there are few who can offer similar products, then the organisation will have more power
in the market.
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Applying this force on IKEA business
IKEA has many competitors however, its still at the top of the competition among them due
to its quality products at low price in addition to the wide range of products that meet the
requirements of all customers.
IKEA business strategy make it unique despite having many competitors.
4. Threat of Substitution:
A substitute is a product that performs the same or similar function as another product
Threat of substitution is the possibility of the customer to purchase a product from another
industry similar to the product produced by our industry, it depends on the benefits the
customer may find in the other product that equals or more than provided by our product.
The preference of substitute can be a result of its attractive price or increased quality.
Applying this force on IKEA business
IKEA always keep eye on the potential substitutes, it overcomes the risk of customer switch
by keep innovating its products, focus on increasing the quality and value for money for its
products to maintain its position in the market and ensure its customers loyalty.
5. Threat of New Entry
It refers to the threat new competitors pose to existing competitors in an industry.
No doubt that the successful and profitable business attracts new entrants and encourage
them to invest in the same industry based on the success of the existing organizations
perform the same business.
Applying this force on IKEA business
Nowadays, furniture industry becomes one of the most successful business due to the wide
range of designs and styles and increase in customers needs.
Although the possibility of new entrants to the industry is high and impose a risk of reducing
the market share, IKEA strength and experience in its industry shall protect it from that risk
as it always renovate to attract more customers by focusing on its strategy and vision to
maintain value for money with quality and stylish products therefore can preserve a
favourable position and take fair advantage of it.
Porters forces analysis outcome:
IKEA is competitive due to the big variety of products that target medium and high end
customers and also provide suitable products at low cost for the low income customers.
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IKEAs suppliers are not a threat or a source of pressure to its business due to having
different suppliers who are keen to keep a good and permanent business relations with IKEA
through a strategic partnerships.
Customers bargaining power is not considered as a real threat to IKEAs business as it
provides a value products at affordable cost depending on its successful strategy to reduce
the transportation and inventory costs in addition to the assembly cost by following selfassemblyphilosophy, the margin achieved by IKEA is very reasonable due to these factors.
IKEA strength and excellent reputation built over the years protect it from the threat of
reducing market share in favour of new entrants to the market, in addition to that IKEA keep
doing researches and enhancements to sustain customers satisfactions and ensure its
products meet their expectations and provide required solutions.
SWOT Analysis
As discussed, entering a new market is not an easydecision and needs a lot of studies and researches to
ensure the feasibility of such step and profitability to
the whole business regardless of the scale of the
organisation and its success in the past.
One of the most important analysis that is
recommended to any organisation to start a new
business or take a step forward for its growth is the
SWOT analysis that stands for analysing Strength,
Weakness, Opportunities and Threats that face the
organisation.
Planning to expand IKEA business in Bahrain shall be
subject to the outcome of this analysis as a tool to
judge on the feasibility of the expansion plan and have
a backup and support to the decision.
Strengths
Based on the details in the background section and history of success, IKEA displays a great deal of
customer loyalty and contact.
The key strengths of IKEA are; Customer loyalty built over the years by keep innovating and work hard to meet customers
needs and expectations.
Direct Marketing through annual catalogue that show extensive range of products, catalogues
are distributed to individuals for free showing different design styles with full dimensions to
assist customers selection for the suitable product.
Share-Space builds good customer relationships
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IKEA has established a Share-Space website that has created a web presence for existing
customers to browse what other customers are using their IKEA wares for
Large range of products that suit a wide range of customers at all levels.
Unique showrooms
IKEA makes its show rooms as a great attraction to all family members, it provides a
restaurant, and super market and kids play area making the shopping experience so
impressive, such approach can be considered as one of IKEAs strengths that makes it
unique among its competitors.
Strong image
Low prices due to reducing transportation and inventory and assembly costs.
Easy-to-assemble products
Environmental friendly company
Weaknesses
Although IKEA has demonstrated its strong ability to connect with existing customers.
IKEA sells its products only through its show rooms and never depends on distributers or agents,
that can be considered as one of the weakness factors as the products will not be accessed by people
who do not live within a reasonable distance of an IKEA showroom, those people are unable to seethe benefits of purchasing IKEA (over a competitor)
IKEA does an excellent job at maintaining a good relationship with its current customers, but the
campaign toward potential customers is lacking that may give advantages to its competitors who
have a chain of distributers covering wider area and accessed by more customers..Opportunities
IKEA is known in Gulf area as it exists in KSA and Qatar markets which are close to Bahrain that
will help in smooth entry to that market since IKEA excellent reputation is already built in the area
that will give it opportunity to gain an even larger customer base. The potential for growth is
enormous considering the high life style in Bahrain society in addition to the wide culture variety
that will mark a sign of massive potential for new customers.
Another opportunity is that Bahrain society includes 52% Expatriates who live and work in the
country, usually expatriates form the key customers of IKEA as they prefer light weight, stylish and
quality furniture at lowest cost possible.
Threats
Due to communication revolution in the era of computer and internet, any marketing plan has the
distinct challenge of cutting through the clutter.
That is to say: making customers see and connect with IKEA, instead of the advertising tactics of a
competitor.
In this way, and especially because this plan will focus on an Internet-based market, IKEA will face
the same challenge. The threat could be even larger than traditional marketing plans, as the
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Internet throws advertisements at individuals at almost every moment they are online. IKEA must
break through the clutter and become top-of-mind.
Limited access to the customers live at a far distance from the show room is another threat that will
give advantage to competitors, however IKEA philosophy in reducing the overall cost still able to
attract customers in consideration of its quality products at lower prices that will encourage them to
drive long distance to access the show room.
Market entry strategy in terms of products in demand
BCG Matrix Model
Its crucial to make a good start in the new market by prioritizing the products that are in high
demand to achieve targeted sales and planned profit.
IKEA has a very wide range of products, the demand on each is different depending on the market
and the nature of customers therein.
Since IKEA has an experience in the Gulf area as it exists in KSA and Qatar, it definitely has a
statistics for the products sales where it can identify the products in high demand.
One of the key techniques to set the strategy for introducing the products at the early market entry is
BCG matrix or Boston Consulting groups product portfolio matrix which is designed to help with
long-term strategic planning, to help a business consider growth opportunities by reviewing its
portfolio of products to decide where to invest, to discontinue or develop products. It's also known
as the Growth/Share Matrix.
The Matrix is divided into 4 quadrants represents
market growth and relative market share, as shown in
the diagram below.
1- Dogs: These are products with low growth or
market share.
The usual marketing advice is to remove any dogs from
the product portfolio as they are a drain on resources
without a return
2. Question marks or Problem Child: Products in high growth markets with low market share.
These products are in the gray area and not known if they will become a star or drop into the dog
quadrant.
Manufacturers always do significant investment to push them into the star quadrant to improve its
marketing position and get the targeted profit.
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3. Stars: Products in high growth markets with high market share.
These products are the market leader and the most profitable to the business as it generate more
return on investments (ROI) though require ongoing investment to sustain.
4. Cash cows: Products in low growth markets with high market share, these products should
continue with enhancements to keep customer satisfaction as to maintain the market position and
high market share
Using BCG matrix will help IKEA manage its portfolio of products to decide where to invest and
figure out which areas of its business deserve more resources and investment and would be
introduced in new market entry.
IKEA portfolio include a very wide range of products in terms of function and style as well.
The strategy for entering a new market shall consider the range of products that are expected to
have the maximum market share and market growth as well, those products are to be prioritized in
the pre-launch marketing campaign.
IKEA products categorieIKEA products categories are as follows;1- Bedrooms and mattresses
2- Dining rooms
3- Cupboards
4- Sofas and armchairs
5- Cooking wares
6- Textiles & Rugs
7- Decoration and Lighting
8- Outdoor furniture
9- Kitchen cabinets and appliances
10- Safety
The range of products that fall under each
quadrant of BCG matrix can be identified
through;1- Researches on Bahrain market.
2- Statistics of sales in an existing KSA
market being almost similar toBahrains market in many aspects
such as cultures and demographic segmentation.
Based on the outcome of the above the entering strategy shall be built based on the following; No items expected to be in the star quadrant of high growth rate and high market share at the
new entry stages, the market share shall be increased for the key items in high demand
gradually as the awareness about these products increased through marketing campaigns and
advertisement
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The furniture items 1 to 4 above expected be in the question mark quadrant as those items
are in high demand but the market share might not be high at the early stage of market entry
due to existing competitors in Bahrain market who are producing the same items with also a
good quality, however IKEA shall invest in these items to attract the customers and increase
the market share to shift these key items in to the star quadrant (can be targeted within 2
years from the entry date)
The decoration, lighting, kitchen items expected to be in the cash cow quadrant of low
growth rate and high market share as IKEA products under this category are quick selling
items due to its quality, design and reasonable prices.
Some items like safety items, cloth storage boxes and are expected to be in the dog quadrant
with low market growth rate and low market share being not in high demand by the majority
of customers and doesnt have any design features that push customers in need of it go
IKEA to buy it.
In the next two pages, the expected BCG matrix for the different range of products at the market
entry stage and the targeted distribution within 2 years from the entry date will be illustrated.
The strategies shall be made to achieve the target within the time frame, monitoring the progress by
reviewing the sales records quarterly shall give an indication whether the strategy is effective to
meet the objective or need to be updated to overcome challenges, this is part of lean management
approach in the business.
Moreover, reviewing economy reports and forecasts is very important to assess the market growth
rate and compare it with early estimate to have action plan in place to deal with expected risks that
may require change the strategies set to run different production units.
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Expected BCG Matrix at Market Entry
MARKET SHARE
M
A
R
K
E
T
G
R
O
W
T
H
R
A
T
E
LOW
HIGH
LOW
HIGH Marketing strategy should allow
more investment and marketing
campaign to get these items in this
quadrant having high market share
within 2 years from the market entry
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HIGH LOW
LOW
HIGH
MARKET SHARE
M
A
R
K
E
T
G
R
O
W
T
H
R
A
T
E
Targeted BCG Matrix 2 years after Entry
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IKEA strategy for its business growth
Planning for the business growth is one of the key factors that help in having a clear road map with
defined strategy to meet the long term objectives.
IKEA should have studied the different options for its new step to expand the business based on
thorough study of its capacity, market condition, economy trends and business environment.
One of the tools that are used to define the most appropriate strategy that suits the organization in
Ansoff matrix.
The Ansoff Matrix was developed by H. Igor Ansoff and first published in the Harvard Business
Review in 1957, It has given generations of marketers and business leaders a quick and simple way
to think about the risks of growth.
The Matrix categorizes the strategies for
business growth with respect to the
magnitude of risks associated in to 4
categories
A) Within the existing market and
existing product (Market
penetration strategy)
Its the safest of the four options.
B) Within the existing market with
new product (Product development
strategy)
Its slightly more risky
C) Within a new market with existing
product (Market development
strategy) Intermediate risk
D) Within a new market with a new
product (Diversification strategy)
Its the riskiest of the four options
Development options for every organization shall be governed by many factors that define its
capacity and capability to take the potential risks associated with each of the option.
Hereunder, I will detail each of the options to highlight the tools for each applying that to the
subject case study and IKEAs option to develop its business internationally and globally based on
its nature and philosophy of having only one franchisee in each area with one selling point
showroom and store.
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Market Penetration
Product Development
Strategy of selling more of the same product
within the same market
Tools:
Develop a new marketing strategy to
encourage more people to choose the
product or to increase its consumption.
Introduce a loyalty program to encourage
customers keep using the product.
Special offer promotions in recognition of
occasions
Increase sales force's activities.
Use the Boston Matrix to decide which
products warrant further investment, and
which should be disregarded.
Buy a competitor company (particularly in
mature markets).
Strategy of selling different products to the same
people
Tools:
Enhance the product by producing different
variants, or repackage existing products.
Introduce related products or services.
Improve quality of the existing product or
improve customer service for the provided
service.
Innovate and keep improving customers
awareness of the product features.
Market Development
Diversification
Strategy of targeting new markets, or new areas
of the existing market to sell more of the same
product to different people
Tools:
PESTLE analysis to assess the impact of
key influences Political, Economical,
Social, Technological, Legal &
Environmental factors in the new market
Market segmentation for targeting specific
groups of people
Marketing to position the product in the
new market
Strategy of selling completely different products
or services to different customers within a
different markets
Tools:
PESTLE analysis to assess the impact of
key influences Political, Economical,
Social, Technological, Legal &
Environmental factors in the new market
Out of the 4 options IKEA strategy to expand its business in Bahrain market falls under the
category of Market Development.
IKEA CHOSEN STRATEGY
Page 29 of 35
However, its crucial to do PESTLE analysis for Bahrain Market in order to assess the opportunities
and threats in that market by providing a holistic view of the country, with insightful analysis of
current and future issues, supplemented with relevant quantitative data to support trend analysis.
Some of the features of PESTLE Analysis of Bahrain include:
PESTLE analysis is a critical analysis of Political, Economic, Social, Technological, Legal, and
Environmental scenarios as well as their impact on different industries that will help determining; Trend and forecast for key variables information necessary to make major investment
decision
Analysis on economic activity, investment environment, and trade structure of the country
Major industries in the market and its contribution to GDP
Trends in savings and consumptions.
Trends in Investments
Analysis on social structure such as labour quality and level of salaries
Demographic analysis
Strength, Weakness, Opportunity, and Threat analysis of Bahrain
Research is the main source for the data
and information necessary to carry out the
PESTLE analysis.
IKEA shall at this stage use one of the
research centres in the MENA area to get
the accurate data analysed and concluded
in a business development
recommendation report to assess the
feasibility of entering Bahrain market,
potential obstacles, threats and challenges
identifying of which will be useful to have
effective strategies in place to deal and
overcome all the challenges in light of the
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PESTLE Analysis for Bahrain Market
Aspect Analysis Impact on Business
Political
Stable political system, the country is a
member of GCC and has a firm
Suitable and safe to start a new
business
Economic
Wealth is based on Oil exports
Analysts expect GDP to grow 2.5% in
2017, which is up 0.2 percentage points
from last months forecast, and 2.6% in
2018 (focus-economics, 2017)
Promising market for new business
however, Oil prices plays a key role in
the economy trend and forecasts
should be taken in to consideration for
future plans based on researches and
analytics estimations.
Social
Bahrain society is multicultural society
with 52% expatriates most of them are
Asian who are concerned about quality
and style of life, the society is generally
high consuming as all GCC countries
Its a positive aspect since different
cultures shall help in marketing wide
range of products with different styles,
innovation and quality should be in
focus to maintain long term
relationship with customers by meet
their requirements.
Technological
The latest technology is used within the
country, the internet is high speed
encourages the people using it in all
aspects of their lives, the media is
opened with access to global satellite
channels makes people aware of latest
fashions and trends in the world.
The wide use of technology by all ofits means will help to have different
channels of advertisement and reach to
the majority of people in this market.
Shopping online shall be in focus since
it encourage busy people of such
business active market to do shopping
from their place rather than driving to
the store.
Legal
The legal system is firm and secure that
encourages new investment that will be
protected by regulations and legislations
set to facilitate business processes.
Judicature system is fair
Firm labor laws
Its very important to have a firm
legislations to protect investors but still
the relation and contracts with labor
should be carefully treated in
accordance with the laws to avoid
troubles.
Environmental
There is a growing environmental
agenda and the key stakeholders are now
becoming more aware of the need for
businesses to be more proactive in this
field
Environmental awareness shall be
useful as IKEA is an environment
friendly industries that gives it a
privilege over most of competitors, this
advantage should be highlighted in the
marketing campaign to attract people
who are concerned about theenvironment.
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Conclusion and Recommendations: Provide recommendations for adequate marketing
strategy for the chosen organization to expand the business in the global market. [15 Marks]
IKEA business is successful with an escalating trend due to the following;1- Continual innovation to meet customer needs.
2- Quality and stylish furniture and accessories at low prices.
3- Durable products.
4- Cost efficiency and value for money
5- It pays a great attention to customers satisfaction to maintain loyalty.
6- Successful advertisement plan through different media means
7- The annual magazine demonstrating wide range of products.
8- IKEA stores are attractive to all family members provided with restaurant and kids play area
for exciting shopping experience.
9- Brand name with an excellent reputation built over 75 years of success.
10- Enabling online shopping through its website.
Recommendation for new entry in Bahrain Market
Based on the capacity, name and strength of IKEA in addition to the analysis of Bahrain market and
factors influence the entry, the marketing strategy should be clear considering all these elements,
effective and flexible to deal with challenges.
The Market strategy recommended to include the following sections;Section 1: Executive Summary
This section shall provide a brief background on the target Market and summarizes each of the other
sections of the marketing plan, it will be very helpful in giving employees and advisors a holisticview and high level objective of the plan.
Section 2: Target Customers
As IKEA targets different type of customers with respect to their cultures, ages, genders,
interests and their wants and needs, the plan has to relate that variety to the wide range of
products that meet the needs of each of the said categories.
Identify target customers for each range of products will help pinpoint the advertising and
better speak the language of prospective customers to get a higher return on investment
Section 3: Unique Selling Proposition (USP)
The Unique selling point of IKEA is low prices and flat pack furniture which is economical
for customer and easy to transport, this is one of the most important factors of IKEA success
that has to be maintained in the marketing plan.
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Its worth to explain such point to the customers to understand how IKEA follows that
philosophy to reduce the costs of transportation, inventory and assembly to be able to
provide value for money stylish products that meet customers needs and expectations.
Section 4: Pricing & Positioning Strategy
IKEA position in the market should be maintained as it provides products at affordable
prices that meet low, medium to high budgets, this position guarantees high market share as
it suits the majority of the customers.
The low prices sometimes make customers refrain from buying the product doubting its
quality, thats why IKEA should make the customers aware of its philosophy in section 3
above that help reducing unnecessary costs the customer may pay for it with the other
manufacturers.
Section 5: Distribution Plan
Include the online sales in consideration of a unique selling point at the store and un
availability of distributers or dealers.
Arrange public transportation service to transport customers from the key landmarks in the
city to the store to avoid losing customers who are not driving and dont have cars.
Recommended advertisement channels;The marketing campaign recommended to
make use of all advertising channels to
reach the maximum number of audients in
consideration of the existing competitors in
the market, that is necessary to create
awareness of the products and its features,
its the first step for the customer to take the purchase decision,
The good media infrastructure in Bahrain market will help to use the internet widely as the no.1
favourable channel through social media to reach age ranges between 16 to 60 years who are using
the internet in their daily studies or work.
Magazines are also key channel as it provide details for the products making comparison with other
competitors easier.
TV advertisement can be effective at the last month before launching IKEA in Bahrain, its also a
key channel that reach all audient including those are not using the internet.
Page 33 of 35
References
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[Online] Available at www.inc.com
[Accessed 16 Mar, 2017]
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and-top-countries-for-sales/ [Online] Available at www.topforeignstocks.com
[Accessed 16 Mar, 2017]
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www.forbes.com
[Accessed 18 Mar, 2017]
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marketing/ [Online] Available at www.contently.com
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[Online] Available at www.cleverism.com
[Accessed 23 Mar, 2017]
8- Wikipedia, 2017 https://en.wikipedia.org/wiki/Promotion_(marketing) [Online] Available at
www.wikipedia.org
[Accessed 03 Apr, 2017]
9- Wiziq, 2017 https://www.wiziq.com/tutorial/122741-Marketing-Management-models-anddiagrams-
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[Accessed 03 Apr, 2017]
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Available at www.mindtools.com
[Accessed 04 Apr, 2017]
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11- Oxford business group, 2017
http://www.oxfordbusinessgroup.com/news/bahrain%E2%80%99s-economy-rebound
[Online] Available at www.oxfordbusinessgroup.com
[Accessed 04 Apr, 2017]
12- bq-magazine, 2017 http://www.bqmagazine.
com/economy/socioeconomics/2015/08/bahrains-population-by-nationality
[Online] Available at www.bq-magazine.com
[Accessed 06 Apr, 2017]
13- Mindtools, 2017 https://www.mindtools.com/pages/article/newTMC_90.htm [Online]
Available at www.mindtools.com
[Accessed 06 Apr, 2017]
14- focus-economics, 2017 http://www.focus-economics.com/countries/bahrain [Online]
Available at www.focus-economics.com
[Accessed 07 Apr, 2017]
Thank you
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