Assessment Task 2: Policies and Procedures Development Project

Assessment Task 2: Policies and Procedures Development Project

Course SIT50422 Diploma of Hospitality Management

Unit Code & Name BSBSUS511 Develop Workplace Policies and Procedures for Sustainability

Assessor Name Student Name Student Signature Assessment Task 2: Instructions

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and submitting a completed project portfolio (Part A only).

You will need access to:

a business or simulated business which meets the requirements described in the activities below

a meeting space or meeting technology

your learning resources and other information for reference

Project Portfolio (Part A) template

Simulation Pack (if you need a case study).

Ensure that you:

review the advice to students regarding responding to written tasks in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTOs submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

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i Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Assessment Task 2: Policies and Procedures Development Project

Activities:

Complete the following activities:

Carefully read the following:

This project requires you to develop, implement and review at least two workplace sustainability policies and procedures for one area of sustainability within a business. You will do this by:

consulting with relevant stakeholders

reviewing current policies and procedures

gathering information

following organisational policies and procedures

incorporating continuous improvement strategies

considering resource requirements

supporting implementation

tracking results

providing stakeholder feedback.

You will also integrate sustainability into your organisations wider policies and procedures.

Selecting a business to work with

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

If you choose to base your assessment on your own business or workplace, it is important that you are able to access enough information for your chosen business to be able to successfully complete each of the assessment tasks. As a minimum, this will include organisational policies and procedures related to organisational documentation, access to information sufficient to develop sustainability policies and access to stakeholders.

You will make a final decision about whether to work with the case study business or a real business in the next step.

Completing your Project Portfolio

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take to complete your Portfolio are described below.

Communicating with others

You will need to communicate with stakeholders to confirm their requirements and to seek their advice and feedback. Your communication may be directly with actual staff members from within your own business or workplace. Alternatively, your fellow students and/or your assessor can play the roles of the relevant people. This communication doesnt have to be face-to-face. Where communication is face-to-face, it doesnt mean that all parties must be in the same room you can use video conferencing or any other appropriate format, as long as it meets the requirements outlined in this guide and in your Project Portfolio.

Preparation

Select a business to work with

As you saw earlier, this unit requires you to develop sustainability policies and procedures for one area of a business. Some examples of the policies and procedures that you could prepare include:

sustainable meetings

sustainable purchasing practices

sustainable workplaces

sustainable production

sustainability site plans.

Decide whether you would like to work with your own business or the case study business and follow the relevant instructions below.

For students working with their own business

Check that you have access to the required policies, procedures, information and stakeholders that you will require. You should also decide on the area of the business that you will work with, the area of sustainability that you will focus on and the policies and procedures that you will prepare.

Complete Page 4 of your Project Portfolio by:

describing the business

describing the area of sustainability that you will focus on

describing the two policies and procedures that you will develop.

Submit Page 4 to your assessor. Your assessor must approve your business and the policies and procedures before you proceed with assessment.

For students working with the case study business

Take some time now to read through the Simulation Pack for this unit. You will need to select an area of Grow Consultants to work with. Choose areas that interest you. There are some ideas given below or you might choose another topic altogether. Its up to you. Keep in mind though that you will need to be able to easily access information for your policies and procedures.

Sustainability ideas:

meetings

production processes

purchasing

travel

sustainable workplaces.

You will use your real names, backgrounds and communication preferences and styles during all role plays or simulated communication to ensure that the simulation is realistic.

You will also use information from real products and services to combine with information provided in the simulation pack and include in your presentations.

Complete Page 4 of your Project Portfolio by:

describing the business

describing the area of sustainability that you will focus on

describing the policies and procedures that you will develop.

Submit Page 4 to your assessor. Your assessor must approve your planned presentations before you proceed with your assessment.

Review all of your documents

Before you begin your assessment, read through all of your assessment documents including this guide and your Project Portfolio. If you are working with the case study business, you should also read through all of the documents in the Simulation Pack.

If you are working with your own business or a business that you work in or are familiar with, make sure that you have access to all of the documents that you need and that you have familiarised yourself with them.

Make sure that you understand what you need to do and, if you have any questions, speak to your assessor or workplace supervisor.

Develop a briefing report

In this first activity, you will develop a briefing report. You should conduct research relevant to your chosen area of sustainability which identifies the following:

Relevant environmental and sustainability legislation, regulations and codes of practice

Sources of information on sustainability, including incorporating sustainability into business planning and using it as an opportunity to identify new business initiatives.

Sustainability policies and procedures developed by other organisations

Life cycle mapping processes.

Here are two websites to get you started:

https://www.business.gov.au/risk-management/environmental-impact/environmental-management/environmental-legislation-licences-and-permits

http://www.sustainability.vic.gov.au/services-and-advice/business/energy-and-materials-efficiency-for-business/resources-and-tools/life-cycle-management

Using your research and analysis, develop a briefing report which you will use later in this assessment. Your briefing report should address the following:

Introduction, including current organisational practices.

Key sustainability facts and figures and the benefits to businesses of implementing sustainable initiatives.

How sustainability can be built into business planning and can inform business opportunities to reflect the organisations commitment to sustainability.

Legal requirements in relation to workplace sustainability relevant to Grow Management Consultants, as well as any relevant regulations and codes of practices.

Details of three sustainability policies and procedures researched and inclusions within the policy and procedures.

An overview of life cycle mapping, including life style stages, life cycle map, life cycle matrix.

Identification of the most effective strategies to reduce environmental impact relevant to your chosen sustainability area. Provide an example to illustrate this concept. Attach your example to your report as appendices; you should complete the life cycle map and life cycle matrix and mitigating strategies. Example actions should be included as below.

Example sustainability actions to inform the sustainability action plan for the next 12 months. You should identify at least five ideas initially, including identifying priority actions and longer-term actions.

Recommendations on suitable performance indicators that can be used to measure environmental performance once the policies and procedures are implemented.

Options for strategies that could be implemented to ensure that resource efficiency within the business is continually reviewed and improved.

Proposed scope of the policies, including a list of headings to be included and a brief description of each heading.

Recommendations for policy options including discussion on likely effectiveness, timeframes and any costs.

Work into Section 1 of your Portfolio.

Make sure you have answered all questions in each copy of Section 1 of your Portfolio. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in each copy of Section 1 of the Project Portfolio and make sure you attach these upon submission.

Meet with your stakeholders

Now that you have developed a briefing report, you should consult with at least two stakeholders to gather their advice and feedback. At the meeting, the stakeholders will provide input into the development of the policy and procedures through their comments and ideas. Encourage their participation.

During the meeting, demonstrate effective communication skills including:

speaking clearly and concisely

using non-verbal communication to assist with understanding

asking questions to identify required information

responding to questions as required

using active listening techniques to confirm understanding.

Following the meeting, summarise the stakeholder feedback and finalise the scope of the sustainability policies and procedures including:

required outcomes

KPIs

methods of implementation.

Work into Section 2 of your Portfolio.

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i This meeting may take place with actual people who work for/who are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more stakeholders. If in the classroom setting, you will all take turns within your group to share your individually developed briefing reports and to gather feedback and input. Your discussions should take at least 20 minutes each.

This can either be viewed in person by your assessor or you may like to video/audio record the session for your assessor to watch or listen to later. Your assessor can provide you with more details at this step. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

Make sure you have answered all questions in each copy of Section 2 of your Portfolio. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in each copy of Section 2 of the Project Portfolio and make sure you attach these upon submission.

Developing the sustainability policies and procedures

Develop the policies and procedures based on your briefing report and stakeholder feedback.

Ensure that your policies and procedures include a statement about the organisations commitment to sustainability, as well as how sustainability initiatives will be incorporated into business planning and will also serve as business opportunities.

Work into Section 3 of your Portfolio (note that two copies of Section 3 have been provided).

Make sure you have answered all questions in each copy of Section 3 of your Portfolio. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in each copy of Section 3 of the Project Portfolio and make sure you attach these upon submission.

Developing an action plan

The next part of the assessment task requires you to develop an action plan to implement one of the policies and procedures which you developed earlier.

Your action plan should include:

The resources required for implementation of the policy (human, financial, material)

A list of sources of resources required

A priority list for implementation

Individual responsibilities

Strategies for continuous improvement

Strategies for tracking and monitoring the success of the policy

Strategies for supporting implementation

Strategies for reviewing implementation (How will outcomes be documented? How will feedback be provided? How will trends be identified and recorded?)

An important part of your action plan should be a strategy for communicating with stakeholders to generate engagement with sustainability initiatives. As part of this, seek and incorporate feedback on your action plan from one of the stakeholders who you consulted in Activity 4. (If you are working on the Case Study business, seek feedback from your Assessor.)

Work into Section 4 of your Portfolio.

Make sure you have answered all questions in each copy of Section 4 of your Portfolio. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in each copy of Section 4 of the Project Portfolio and make sure you attach these upon submission.

Assessment Task 2: Policies and Procedures Development Project - ANSWER

635566420STUDENT VERSION

020000STUDENT VERSION

4518798-5135490005595620DEVELOP WORKPLACE POLICIES AND PROCEDURES FOR SUSTAINABILITY

00DEVELOP WORKPLACE POLICIES AND PROCEDURES FOR SUSTAINABILITY

04724400BSBSUS511

020000BSBSUS511

4547235269831PROJECT PORTFOLIO

020000PROJECT PORTFOLIO

-883089-83897900

Contents

TOC o "1-3" h z t "RTO Works Heading 1,1" Project Portfolio Part A PAGEREF _Toc70679895 h 4Section 1: Briefing report PAGEREF _Toc70679896 h 5Section 2: Stakeholder meeting PAGEREF _Toc70679897 h 9Section 3: Policies and procedures PAGEREF _Toc70679898 h 10Section 3: Policies and procedures PAGEREF _Toc70679899 h 12Section 4: Action plan PAGEREF _Toc70679900 h 14Project Portfolio Part B (Option 1 Grow Consultants) PAGEREF _Toc70679901 h 22Section 5: RTO Inspection (Grow Consultants) PAGEREF _Toc70679902 h 23Section 6: Best practice memo PAGEREF _Toc70679903 h 25Section 7: Sustainability register PAGEREF _Toc70679904 h 26Section 8: Sustainability Implementation Report PAGEREF _Toc70679905 h 27Project Portfolio Part B (Option 2 Own Business) PAGEREF _Toc70679906 h 29Section 5: Action Plan Implementation Report PAGEREF _Toc70679907 h 30

Student name: Assessor: Date: Business that this assessment is based on: Grow Management Consultants

Area of sustainability: Sustainable Workplace

Description of policies and procedures: Policy and procedure 1 Policy and procedure 2

Project Portfolio Part AUse Part A of your Project Portfolio with Assessment Task 2.

Section 1: Briefing report

Introduction

State the purpose of the report, including current organisational sustainability practices.

Attach copies of any relevant, current policies and procedures or company information to this section of your portfolio. This briefing reportintends to go over Grow Management Consultants' current sustainability concerns and practices. The reportwill provide an overview of current practices, highlight areas for improvement, and outline the first steps toward developing a complete sustainability strategy.

Grow Consultants, a leadership consultancy operating for the past five years, is dedicated to improving the leadership capacities of organisations across Australia. Under the guidance of Principal Consultants Paul Burns and Sammy Martin, the company has established a strong standing for examining leadership behaviors and delivering tailored programs. Paul Burns' attendance at a sustainable business workshop sparked an increase in appreciation of the importance of incorporating sustainable practices into company operations.

Implementation Steps

Preliminary Briefing Report

Document the need for a sustainability policy and outline proposed actions.

Staff Engagement

Conduct a meeting with the senior management team to discuss the report and gather feedback.

Drafting the Policy

Create a sustainability policy with actionable goals based on feedback.

Monitoring and Evaluation

Establish a system for monitoring progress and evaluating the effectiveness of the sustainability initiatives.

[Attachment]

Current Operations Overview

Services Offered

Assessment of leadership behaviours and performance metrics.

Design and implementation of tailored leadership programs.

Publications

Ten books published through Hozit Publishers in the USA, using non-recycled paper and transported by air to Australia.

Staff Composition

Two Principal Consultants, four Senior Consultants, an Operations Manager, an Office Manager, an Administration Officer, and a Receptionist.

Location

Office building owned by the company in an outer metropolitan suburb with on-site parking.

Travel

Consultants fly in for specific training, with staff commuting to the office.

Current Sustainability Issues

a. Energy Use

Older fluorescent lighting is used throughout the office, and there are no procedures to ensure lights are turned off after hours.

b. Purchasing Practices

Equipment and stationery are purchased based on availability rather than necessity, leading to surplus items.

c. Waste Management

External catering services use plastic plates and cups for meetings and workshops, generating unnecessary waste.

d. Cleaning Products

Weekly cleaning services utilize regular cleaning products, which may not align with sustainable practices.

Sustainability facts and figures

Include information on sustainability facts and figures, as well as the benefits to businesses.

Attach links to relevant research, company information etc. to this section of your portfolio. According to the International Energy Agency (IEA), energy efficiency improvements might account for 40% of the reductions required to satisfy global climate targets by 2040. Reducing energy use lowers operating expenses and increases profit margins of Grow Consultants.

The Global Recycling Foundation reports that recycling and composting prevented about 186 million metric tons of carbon dioxide from being released into the atmosphere in 2018. Effective waste management may lower expenses for disposal while improving company image.

Nielsen Global Corporate conducted a survey on sustainable goods and revealed that 66% of global consumers are willing to pay more for sustainable brands. Sustainable sourcing can attract environmentally devoted clients and boost market competitiveness.

References:

https://www.iea.org/commentaries/how-energy-efficiency-will-power-net-zero-climate-goals

https://archive.epa.gov/epawaste/nonhaz/municipal/web/html/

https://ashtonmanufacturing.com.au/66-of-consumers-willing-to-pay-more-for-sustainable-goods-nielsen-report-reveals/

[Attachment]

A sustainability survey was formulated to determine the awareness of Grow Management Consultants staffs regarding sustainability. Six staffs were provided with the survey and all of them responded. The results revealed that most of the staffs are aware of recycling in the workplace, followed by the awareness on saving resources, particularly in energy and water. Other results include the awareness on transport and the use of technology to reduce environmental impacts. Most of the staffs are concerned about sustainability except for one. This can be addressed through education, trainings, and seminars on sustainability. Seeing that the staffs place great importance in sustainability at work, the education, trainings, and seminars on sustainability is expected to be received and accepted well as this is also the sustainability area that the staffs wanted to see improved.

Sustainability survey question results

Which of the following initiatives are you aware of in the workplace?

Staff member 1: Recycling, turn down brightness on monitor.

Staff member 2: Recycling, transport (ride, walk, catch public transport to work), using technology to reduce impacts e.g. proposed e-books.

Staff member 3: Recycling, switch off lights, double sided printing.

Staff member 4: Save water by not leaving taps on for too long.

Staff member 5: Regular energy audits.

Staff member 6: Recycling.

How concerned are you about sustainability overall?

Staff member 1: Quite important.

Staff member 2: Really concerned. I owe it to my children to do as much as I can.

Staff member 3: Reasonably concerned.

Staff member 4: Very important, we are all responsible for sustainability.

Staff member 5: Very concerned but I think the government need to sort it out.

Staff member 6: Not really clear on the whole concept.

How important is sustainability at work to you?

Staff member 1: Very important. We all need to do our bit.

Staff member 2: Very important. Workplaces need to set good examples.

Staff member 3: Somewhat important. The government needs to sort this out.

Staff member 4: Very important. We are all responsible for sustainability.

Staff member 5: Somewhat important but really, at the end of the day, we all need to do our job.

Staff member 6: Very important. The feeling that what I do on a day to day basis has a direct impact on our company and its success.

What sustainability areas would you like to see improved?

Staff member 1: More training to increase awareness and efficiency in procedures.

Staff member 2: Brainstorming meetings to make sure we come up with good ideas, such as sustainability weeks, ride to work week with incentives, more support from senior management.

Staff member 3: Not sure.

Staff member 4: Compost bin in kitchen.

Staff member 5: More training and more support from senior management, such as a budget for the initiatives.

Staff member 6: More training and information.

Business planning, opportunities and sustainability

Describe how sustainability can be built into business planning and can inform business opportunities to reflect the organisations commitment to sustainability.

Sustainability may be introduced into the business by aligning the mission and vision. The redesigned mission statement should include a clear commitment to sustainability, since it will influence all future company choices and actions. The vision must emphasize the relevance of sustainable leadership practices in its training and consulting offerings, as well as develop an environmental and socially responsible culture. Incorporation of sustainability goals into the business can be achieved by setting smart goals, incorporating these goals into the business objectives, and through various trainings and programs. To ensure its continuous practice and to track the companys sustainability initiatives, it is important to monitor and regularly report the progress. Creating a feedback system will also help to inform the employees and clients of the ongoing improvements and adjustment to company policies. This new commitment to sustainability will make the company open to adapting emerging sustainability trends and practices which in turn opens opportunities that reflect its commitment to responsible practices. Opportunities may include the development of new products and services, and collaboration with other institutions committed to sustainability, which enhances the companys network and credibility.

Example sustainability policies and procedures

Report on three sustainability policies and procedures that you have identified and reviewed. Summarise the areas that they address.

Include copies of the policies (or links) to this section of your portfolio. Energy Efficiency Opportunities (EEO) Program

EEO stimulated the business sector to take a more rigorous approach to energy use and energy efficiency by addressing the information failures and organisational barriers which work against businesses identifying and implementing cost effective improvements in energy efficiency.

Areas Addressed

Upgrading to energy-efficient LED lighting and appliances to reduce overall energy use.

Developing systems for monitoring energy consumption, such as conducting regular audits and installing smart meters to observe usage patterns.

Creating training programs and signage to raise awareness among staff about energy conservation practices.

Retrieved from https://www.iea.org/policies/2199-energy-efficiency-opportunities-programme

Environmental Purchasing Policy

The aim of the Environmental Purchasing Policy is to prompt staff involved in the procurement of goods and services to use environmental responsibility as a factor in their purchasing decisions.

Areas Addressed

Prioritizing suppliers who offer sustainable products, such as recycled materials or eco-friendly packaging.

Encouraging the assessment of the environmental impact of products throughout their lifecycle.

Implementing strategies to prevent over-purchasing and waste, such as conducting inventory assessments on a regular basis and shifting to digital resources.

Retrieved from https://www.sustainabilityexchange.ac.uk/environmental_purchasing_policy

National Waste Policy

The National Waste Policy provides a national framework for waste and resource recovery in Australia. It also highlights the importance of working together and outlines the roles and responsibilities for everyone - businesses, governments, communities and individuals. The policy outlines the five key principles for waste management that will enable Australia to transition to a circular economy.

Areas Addressed

Guidelines for separating recyclables, compostable materials, and general waste to enhance recycling efforts.

Encouraging practices such as double-sided printing and digital document management to reduce paper waste.

Implementing methods for tracking waste generation and recycling rates, as well as providing quarterly reports to assess the policy's performance and highlight possible areas of improvement.

Retrieved from https://www.dcceew.gov.au/environment/protection/waste/how-we-manage-waste/national-waste-policy

Life cycle mapping

Explain life cycle mapping as it relates to one of your policy areas (using Sustainability Victoria resources from their website), including lifestyle stages, life cycle map, life cycle matrix and identify and selecting the most effective strategies to reduce environmental impact.

Life cycle mapping is a strategic tool used to analyse the environmental impacts associated with the different stages of a product or services life cycle, from production to disposal. By assessing these stages, organizations can identify opportunities to minimize their environmental footprint. For Grow Management Consultants, life cycle mapping can focus on several key areas, including energy consumption, purchasing of office supplies, and waste management and recycling.

Energy Efficiency

Lifestyle Stage: The energy lifecycle would involve assessing energy use from purchase of energy-efficient lighting and appliances, the daily energy consumption in the office, and responsible disposal or recycling of old appliances.

Life Cycle Map: Energy use from procurement, daily usage, maintenance, and disposal

Life Cycle Matrix: Purchasing energy-efficient lighting and appliances, implement energy-saving practices, recycling or disposal of old equipment responsibly

Sustainable Purchasing

Lifestyle Stage: Selection of sustainable suppliers and products, efficient and minimal use of resources, and disposal or recycling of items

Life Cycle Map: Selection of sustainable suppliers and products, minimizing waste and maximizing lifespan of products, and disposal or recycling

Life Cycle Matrix: Purchasing of products from sustainable suppliers, minimizing consumption and maximizing lifespan, choosing recyclable products or those that have minimal environmental impact

Waste Management and Recycling

Lifestyle Stage: Waste generation from office operations, proper sorting and collection, and disposal or recycling

Life Cycle Map: Waste generation, proper sorting and collection, disposal or recycling, and monitoring of waste reduction and recycling rates.

Life Cycle Matrix: Reducing waste through better purchasing practices, proper sorting and collection of wastes, using recycling methods that minimize environmental impact

Legal requirements in relation to workplace sustainability

List and explain key legislation related to sustainability and that is relevant to the business. Environmental Protection and Biodiversity Conservation Act 1999 (EPBC Act)

This act is Australia's key piece of environmental law, aimed at protecting the environment and promoting environmentally sustainable development. Businesses must conduct environmental evaluations for initiatives that may have a national environmental impact, While Grow Consultants does not actively engage in building or development, advising clients on how to comply with this legislation while undertaking projects is critical.

Sustainable Development Goals (SDGs)

While these are not a legislation, the United Nations' SDGs provide a global framework for sustainability, to which many governments, including Australia, have committed. The objectives address a wide variety of sustainability challenges. Grow Consultants can incorporate its programs and consulting services with the SDGs to demonstrate its commitment to global sustainability. This alignment could be beneficial to clients considering to improve their corporate social responsibility (CSR) programs.

State and Local Government Environmental Laws

Each Australian state and territory has its own environmental legislation, which includes rules on land use, emissions, and resource management. Grow Consultants must be familiar with these rules in order to provide correct advice to customers based on their particulararea. In addition, the company can include local environmental activities into its operations.

Sustainability actions

Include example sustainability actions to inform the sustainability action plan for the next 12 months. You should identify at least five ideas initially, including identifying priority actions and longer-term actions. 1. Energy Efficiency Upgrades

Priority Action: Replace all fluorescent lighting with energy-efficient LED lighting throughout the office. Timeline: 1-2 months. Expected Outcome: Reduce energy consumption by approximately 30%, lower electricity bills, and improve office lighting quality.

Long-Term Action: Monitor energy usage in real-time and provide reports to staff. Timeline: 6-12 months. Expected Outcome: Increase staff awareness of energy usage and further reduce consumption through targeted interventions.

2. Sustainable Procurement Policy Priority Action: Develop and implement a sustainable procurement policy that prioritizes eco-friendly products and services.Timeline: 3 months. Expected Outcome: Clear guidelines for purchasing that align with sustainability goals, reducing environmental impact.

Long-Term Action: Evaluate and update the procurement policy annually based on feedback. Timeline: Ongoing (annual review)Expected Outcome: Continuous improvement in procurement practices, leading to more sustainable choices.

3. Waste Reduction and Recycling Priority Action: Implement a comprehensive waste management program that includes properly labelled recycling bins, and education on proper waste disposal. Timeline: 2 months. Expected Outcome: Increase recycling rates and reduce overall waste generated by the office.

Long-Term Action: Conduct an evaluation of waste to identify potential waste reduction opportunities and analyse progress every six months.Timeline: every 6 monthsExpected Outcome: Data-baseddecisionson waste generation, as well as ongoing measures for reduction.

Performance indicators

Provide recommendations on suitable performance indicators that can be used to measure environmental performance once the policies and procedures are implemented. 1. Energy Consumption

Indicator: Total energy consumption (kWh) per month. Track the total amount of energy used in the office. Measure monthly and compare against previous data to evaluate the impact of energy-efficient upgrades and management systems. Target: 30% reduction within one year

2. Waste Generation

Indicator: Total waste generated (kg) and recycling rates (% of total waste). Measure the total amount of waste produced by the office and the percentage of that waste that is recycled. This helps evaluate the effectiveness of waste management initiatives. Target: 15% reduction of waste in one year and increase recycling rates by 15%

3. Sustainable Procurement

Indicator: Percentage of procurement expenditures on sustainable products.

Track the amount spent on environmentally friendly products as a percentage of total procurement expenditures. Target: A minimum of 50% of procurement expenditures to be on sustainable products by the end of the year.

Continuous improvement

Discuss possible strategies for ensuring that resource efficiency continues to occur.

1. Create a dedicated team responsible for overseeing sustainability initiatives and ensuring that resource efficiency remains a priority. This team can include representatives from various departments to provide diverse perspectives on resource use.

2. Provide regular training sessions and workshops on resource efficiency and sustainable practices for all employees. Develop training modules that focus on specific areas. Engage employees through incentives, or recognition programs for those who adopt and promote sustainable behaviours.

3. Implement a system for tracking resource usage, waste generation, and sustainability performance indicators. Use software tools to monitor consumption and disposal. Establish a regular reporting schedule to review these metrics with the sustainability task force and all employees.

4. Transition to a sustainable economic model that focuses on decreasing waste and optimizing resource usage. Evaluate opportunities to reuse materials and products within the organization. Partner with clients and suppliers to minimize waste in the supply chain.

5. Conduct regular audits to assess and identify areas for improvement. Hire third-party experts or use in-house resources to perform audits at least once a year. Develop action plans based on audit findings to address inefficiencies and track improvements over time.

6. Utilize technology to enhance resource efficiency and minimize waste. Invest in energy-efficient appliances and systems. Explore software solutions for tracking resource usage, waste management, and sustainability reporting.

7. Foster relationships with stakeholders to enhance sustainability efforts. Collaborate with partners to share best practices, resources, and ideas for improving resource efficiency. Engage clients in sustainability initiatives, encouraging them to adopt similar practices in their operations.

8. Establish long-term sustainability goals that align with the organization's mission and values. Review and adjust these goals regularly based on progress and emerging trends.

9. Ensure that sustainability considerations are integrated into all business decisions and strategic planning. Develop guidelines for evaluating the sustainability impact of new projects, investments, and operational changes. Encourage a mindset that prioritizes resource efficiency in everyday decisions.

10. Establish channels for employees and stakeholders to provide feedback on sustainability initiatives and resource efficiency practices. Create surveys, suggestion boxes, or regular meetings to gather insights and recommendations from employees.

Policy options

Recommendations for policy options including discussion on likely effectiveness, timeframes and any costs.

1. Energy Efficiency Policy Implement a policy requiring energy-efficient practices throughout the company and implementing energy management systems.

Likely Effectiveness: HighMetrics for Evaluation: Monthly energy consumption (kWh), cost savings, and percentage reduction in energy use. Timeframe Short-Term: 1-3 months to replace lighting and appliances. Long-Term: Ongoing with annual audits. Initial Costs: Approximately $5,000 to $15,000 for LED lighting and energy-efficient appliances (depending on the size of the office)

2. Waste Management and Recycling Policy Establish a comprehensive waste management and recycling policy that includes clear guidelines on waste segregation, recycling, and waste reduction practices. Likely Effectiveness: Medium to HighMetrics for Evaluation: Total waste generated (kg), recycling rates, and waste diversion percentages. Timeframe Short-Term Implementation: 2 months for policy development and initial employee training. Long-Term Monitoring: Biannual waste audits. Initial Costs: Minimal if in-house resources are used; potential $1,000 for educational materials and signage.

3. Sustainable Procurement Policy

Develop a procurement policy prioritizing eco-friendly products and services, such as recycled paper and non-toxic cleaning supplies. Likely Effectiveness: HighMetrics for Evaluation: Percentage of procurement expenditures on sustainable products and services. Timeframe Short-Term Implementation: 3 months to develop and implement the policy. Long-Term Monitoring: Annual review and updates. Costs Initial Costs: Minimal if implemented through existing procurement processes; potential price increases for sustainable products may vary.

Proposed scope

Provide a scoping of the Sustainability Policies and Procedures, including a list of headings to be included and a brief description of each heading. Energy Management Policy 1. To provide a structured approach to managing energy consumption and reducing environmental impact within the organization.

a. Optimized Energy Use

The policy helps lower operational costs and improve overall efficiency.

b. Support Goals for Sustainability

It aligns with the company's commitment to sustainability by reducing the carbon footprint and minimizing resource use.

c. Promote Environmental Responsibility

It encourages practices that reduce waste and energy usage

Sustainable Procurement Policy 1. To guide the company in selecting and acquiring goods and services in an environmentally and socially responsible manner.

a. Minimize Environmental Impact

This ensures that products and services are chosen based on their lower carbon footprint,

b. Support Goals for Sustainability

It aligns procurement practices with the company's commitment to sustainability.

c. Cost Savings and Efficiency

This results in in long-term cost savings through the acquisition of more durable and efficient products that reduce operational costs.

Waste Management and Recycling

1. To establish procedures for effectively managing waste, reducing overall waste production, and promoting recycling within the company.

a. Reduce environmental impact

Minimizes the amount of waste sent to landfills and encourages the recycling of materials.

b. Support Goals for Sustainability

Promoting resource efficiency and contributing to environmental protection efforts aligns with the company's sustainability objectives.

c. Improve Resource Efficiency

This helps in recovering valuable materials and reducing the need for raw resources, leading to cost savings and more sustainable operations.

61859414351000 Attach: Current policies and procedures

Links to research

Links to review procedures

Section 2: Stakeholder meetingSummarise the stakeholder feedback

How will you implement the stakeholder feedback in your policies and procedures?

Attach a recording of the meeting if your assessor did not observe or participate in the meeting.

Attach any notes from the meeting to this section of your Portfolio. A stakeholder meeting was held to discuss sustainability initiatives at Grow Management Consultants. The meeting aimed to gather insights, suggestions, and feedback from participants to guide the development and integration of a comprehensive sustainability policy. The majority of stakeholders expressed high satisfaction with the meeting, with 85% rating it as "Very Satisfied" and 10% as "Satisfied." Only 5% provided neutral feedback. 90% of stakeholders found the content presented to be "Very Relevant," indicating strong alignment with their interests and concerns. 95% of respondents felt the information was presented "Very Clear," suggesting effective communication and understanding of sustainability topics. All stakeholders stated that they considered there were enough opportunities for discussion and interaction throughout the meeting, indicating a favourable environment for exchanging ideas. The proposed actions for the development of sustainability policy include replacing fluorescent lighting with energy-efficient LED lighting, implementing energy usage procedures and signage to remind staff to turn off lights and equipment, developing a purchasing policy that prioritizes eco-friendly products and materials, optimizing the purchase process of office supplies to prevent overstocking and waste, transitioning to reusable or compostable catering supplies for meetings, enhancing recycling practices with clearer signage and training for staff, and evaluating and selecting environmentally friendly cleaning products for use by contract cleaners. The stakeholders considered the need for energy-efficient lighting and office equipment, the need for sustainable purchasing, and waste management and recycling as the main priorities. Other concerns included the practicality of e-book publication as a sustainable alternative to printed materials, and the importance of developing an official sustainability strategy to guide continuing activities. Suggestions for improvement included conducting a workshop on sustainable buying procedures, inviting guest speakers from successful sustainable companies to offer insights, and presenting further case studies on effective sustainability strategies in other enterprises. Stakeholders appreciated the meeting's educational and engaging character. Many emphasized the significance of involvingstakeholder voices in future sustainability discussions and decisions. Stakeholder input indicates that Grow Management Consultants is very committed to sustainable activities. The information supplied will be important in determining the company's future sustainability strategy and practices. Taking these into account, it is imperative to address the feedback and suggestions in the upcoming strategic planning sessions, and to schedule follow-up meetings or workshops to further discuss specific sustainability topics raised by stakeholders.

Scope

Use the feedback from the meeting to finalise the scope of your sustainability policies and procedures including:

required outcomes

KPIs

methods of implementation. Energy Management Policy

Required Outcomes:

Reduction in overall energy consumption.

Improved energy efficiency across office operations.

Increased use of energy-efficient technologies.

Key Performance Indicators:

Achieve a 20% reduction in energy usage over the next two years.

Replace 100% of fluorescent lighting with LED lighting within 6 months.

Ensure 100% of staff adhere to new energy usage procedures within 3 months.

Methods of Implementation:

Install energy-efficient LED lighting throughout the office.

Display signs reminding staff to turn off lights and equipment when not in use.

Conduct training sessions to educate staff on energy-saving practices.

Implement an energy monitoring system to track usage and savings.

Sustainable Procurement Policy

Required Outcomes:

Increased purchase of eco-friendly and sustainable products.

Reduced environmental impact of purchased goods and services.

Streamlined purchasing process to prevent overstocking.

Key Performance Indicators:

Ensure at least 75% of new purchases are eco-friendly or sustainable within the next year.

Decrease excess stock levels by 30% through improved purchasing processes within 6 months.

Ensure 100% of suppliers meet sustainability criteria within 12 months.

Methods of Implementation:

Create a policy that prioritizes the purchase of sustainable products and materials.

Assess and select suppliers based on their sustainability practices.

Offer workshops on sustainable purchasing procedures for staff.

Implement a system to track and report on the sustainability of purchased items.

Waste Management and Recycling

Required Outcomes:

Enhanced recycling practices and waste reduction.

Decreased volume of waste sent to landfills.

Improved staff engagement in recycling efforts.

Key Performance Indicators:

Increase recycling rate by 25% within 12 months.

Reduce overall waste generation by 15% over the next year.

Achieve 100% staff engagement in recycling practices through training and clear signage.

Methods of Implementation:

Provide clear recycling bins with appropriate signage throughout the office.

Transition to reusable or compostable catering supplies for meetings.

Provide training for staff on effective recycling practices and waste management.

Track waste and recycling metrics and report progress to stakeholders.

Recording of meeting (if relevant)

Notes from meeting (if relevant)

Grow Management Consultants

Grow Consultants specialises in leadership consultancy and has been operational for the last five years.

It offers a range of services which support companies to:

assess leadership behaviour of existing managers and their performance metrics

design and implement customised leadership programs based on the assessment.

Services are offered Australia-wide, with consultants flying in to conduct specific training with companies, as well as offering regular workshops at the companys premises. To date, technology (for example, webinars) has not been employed in training.

The company also writes and produces books on a range of topics about leadership. Currently the company has ten publications, which are published through a publishing house in the USA (Hozit Publishers). One of the Principal Consultants is American and knew these publishers. The cost of publishing the books and shipping to Australia is about the same as it would be to use a publisher in Australia.

The books are produced using non-recycled paper and are transported via air to Grow Management Consultants office. They are then distributed by post to customers from the Grow Management Consultants office. As sales have been slow for the books, the company has also been exploring options for e-books.

The company was established by its Principal Consultants, Paul Burns and Sammy Martin, both of whom are Directors. The company also employs four Senior Consultants, an Operations Manager, an Office Manager, Administration Officer and a Receptionist.

The office building is owned by the company and is located in an outer lying metropolitan suburb. All staff drive to work in their own cars and there is on-site parking. The nearest railway station is 10 minutes walk from the office.

Paul Burns has recently attended a Sustainable Business workshop and is keen to implement sustainable practices throughout the business. The strategic plan has also been recently updated and has been influenced by Pauls attendance at the workshop. It includes the following statement as part of the mission statement:

We are committed, as a business, to the well-being of both economic and ecological systems, of both humans and other living things.

However, there are no specific actions indicated in the Strategic Plan and so, at present, the statement appears to be paying lip service only.

Paul is keen to develop a sustainability policy and procedures that address all aspects of the business including, as a minimum: travel, purchasing, office energy use, office supplies, and cleaning. However, Paul also has specifically stated that he does not want to incur costs in developing policy and procedure and that all the work must be developed in-house, therefore consultants must not be used.

Current issues and practices within the organisation are as follows;

There is older style florescent lighting in all offices, staff room and bathroom. These lights are often left on after the work day has finished.

There are no formal energy usage procedures for staff or signage to remind staff.

The company does not have a policy for purchasing equipment and buys equipment when required; often purchasing whatever is on special at the time.

The two principal consultants have company vehicles. Both vehicles are now five years old and need to be upgraded.

Staff buy stationary requirements on an ad hoc basis, often resulting in large stocks of items such as notepads and A grade printer paper.

There is a waste bin and recycling bins, which are mostly used correctly.

The company hosts regular meetings and workshops. Catering is provided by an external caterer with all plates and cups supplied (plastic).

The office is cleaned once a week by contract cleaners who use regular cleaning products.

Current company procedures for developing policies and procedures are as follows:

The need for the policy and procedure should be established and a preliminary briefing report developed.

This should be discussed at a meeting with the senior management team consisting of at least one of the Principal Consultants. Another staff member should also be selected to ensure representation of all staff.

Grow Management Consultants Survey Results

Sustainability survey question results

Six staff were provided with the surveys, and all six responded.

Which of the following initiatives are you aware of in the workplace?

Staff member 1: Recycling, turn down brightness on monitor.

Staff member 2: Recycling, transport (ride, walk, catch public transport to work), using technology to reduce impacts e.g. proposed e-books.

Staff member 3: Recycling, switch off lights, double sided printing.

Staff member 4: Save water by not leaving taps on for too long.

Staff member 5: Regular energy audits.

Staff member 6: Recycling.

How concerned are you about sustainability overall?

Staff member 1: Quite important.

Staff member 2: Really concerned. I owe it to my children to do as much as I can.

Staff member 3: Reasonably concerned.

Staff member 4: Very important, we are all responsible for sustainability.

Staff member 5: Very concerned but I think the government need to sort it out.

Staff member 6: Not really clear on the whole concept.

How important is sustainability at work to you?

Staff member 1: Very important. We all need to do our bit.

Staff member 2: Very important. Workplaces need to set good examples.

Staff member 3: Somewhat important. The government needs to sort this out.

Staff member 4: Very important. We are all responsible for sustainability.

Staff member 5: Somewhat important but really, at the end of the day, we all need to do our job.

Staff member 6: Very important. The feeling that what I do on a day to day basis has a direct impact on our company and its success.

What sustainability areas would you like to see improved?

Staff member 1: More training to increase awareness and efficiency in procedures.

Staff member 2: Brainstorming meetings to make sure we come up with good ideas, such as sustainability weeks, ride to work week with incentives, more support from senior management.

Staff member 3: Not sure.

Staff member 4: Compost bin in kitchen.

Staff member 5: More training and more support from senior management, such as a budget for the initiatives.

Staff member 6: More training and information.

Internal Communication Policy and Procedures

Grow Consultants aims to enhance and streamline communications (internal and external) to reinforce the vision and strategic priorities. As such, we will continue to develop and trial new communication platforms, channels, and tools to improve information sharing and collaboration between all staff members.

This policy is to be implemented in a way that ensures compliance with relevant legislative requirements and standards of best practice.

Grow Consultants expects that staff will use the channels and for business purposes only and comply with all relevant policies and procedures, the Code of Conduct.

Communication channels

Grow Consultants has a number of internal communication channels available, including:

Channel Purpose

Staff bulletin This contains Information from the executive to staff which is important and relevant to their interests, including training, employment vacancies and important announcements.

Contributions for the Staff Bulletin must be approved in advance by the contributors relevant manager before being sent to the communications officer for review and inclusion.

Staff surveys These are used to gather information and feedback from all staff members. Surveys should be sent to staff via email link.

Grow Consultants intranet The intranet provides important information for staff in an easily accessible location.

The intranet is to be used for conveying information which is important and relevant from the executive team to staff. It is the responsibility of the person contributing the content to ensure the content is factually correct. All contributions must be approved in advance by the contributors relevant manager.

Enterprise social networks (e.g. Yammer, Facebook) These may be used by groups of staff to collaborate and communicate on projects online (e.g. to share and comment on work-related ideas, news and activities). Personal use of these platforms may not be used during work hours. Use of these networks must comply with the Social Media Policy.

All Staff emails Emails are used for messages to and between staff. Staff are required to read all their work-related emails.

Email distribution lists Email distribution lists may only be used by the executive team and should adhere to the Privacy policy.

Documentation Policy and Procedures

All employees are required to use Grow Consultantss templates for all workplace documentation.

Documents should be named [Department_Type_Detail_Version]

Documents are to be saved using Grow Consultantss cloud-based storage system.

In-built software review functionality should be used, and all comments recorded in a feedback register. Feedback register should contain the date, project number, name of reviewer, person receiving feedback, comments and action required.

Staff code of conduct

Purpose

This code aims to guide the conduct of staff in the performance of their duties as an employee of Grow Consultants and is intended to provide practical assistance for staff faced with ethical challenges.

Overview

All staff of Grow Consultants are expected to perform the duties associated with their position skilfully, impartially and diligently in order to contribute to the efficient and economic achievement of Grow Consultants strategic goals.

Staff should be guided in their conduct by the principles established by this code. If there is any doubt as to the applicability of the code, or the appropriate course of action to be taken in certain circumstances, the matter should be discussed with a senior member of staff.

Code

Ethical principles

The fundamental ethical principles on which this code of conduct is based are:

respect for others

integrity

diligence

economy and efficiency.

Respect for others

All staff are expected to treat others, including other staff and customers with fairness and respect. This involves:

courtesy and responsiveness in dealing with others

being sensitive to and respecting the rights and dignity of others

making reasonable, fair and consistent decisions

avoiding behaviour which might reasonably be perceived as harassment, victimisation or intimidation

avoiding discrimination on grounds such as age, race, sex, pregnancy, sexuality, ethnic background, nationality, disability, political conviction, religious belief, or other grounds covered by relevant legislation

allowing alternative points of view to be expressed and reasonably debated.

Integrity

All Grow Consultants staff have an obligation as a citizen and as an employee to observe the laws of the State and Commonwealth.

Staff are required to be familiar with and comply with, all relevant Grow Consultants policies, procedures and codes of practices of the organisation.

Conflicts of interest

Staff should be honest in performing their role and avoid conflicts between their private interests and those of their responsibilities to Grow Consultants.

Conflicts of interest may arise when a staff member is in a situation where personal circumstances are affected by the decisions or duties carried out in their role. A conflict may arise when any of the following are involved:

financial interests

personal or sexual relationships

personal beliefs

outside employment

political participation

use of confidential information

use of facilities, equipment and resources

acceptance of gifts or benefits.

All staff must act responsibly and report any actual or perceived conflicts of interest that arise as part of their role. If there is any question as to whether a conflict exists, staff must discuss the circumstances with management to determine whether a conflict exists. Appropriate strategies will be developed to manage any reported or perceived conflicts of interest.

Diligence

Staff are expected to carry out their duties in a professional, ethical and diligent manner at all times. This means staff must:

make decisions fairly, impartially and without bias, using the best information available

keep records and documentation to support their decisions

always aim to achieve the highest possible standard of performance

continuously develop their knowledge in their professional fields and areas of responsibility

exercise best judgment in the interests of Grow Consultants

maintain adequate documentation to support decisions made

ensure outside interests do not interfere with ability to meet the responsibilities of their role

adhere to professional codes of conduct and standards of ethics

act responsibly when becoming aware of any unethical behaviour or wrongdoing by any other person. This may involve a report to a senior member of staff.

Economy and efficiency

Staff should use Grow Consultants resources, facilities and intellectual property only for legitimate purposes related to their role with Grow Consultants.

Staff should avoid waste or minimise it where avoidance is not possible.

Staff should maintain sufficient security and protection of Grow Consultants property, facilities, resources and intellectual property.

Breach of the code

This code of conduct is designed to promote and enhance the ethical practice of staff. If any staff member is found to have breached this Code, Grow Consultants may decide to take action against them. This may include disciplinary action for misconduct or serious misconduct. Any such action may result in sanctions imposed, including and up to, termination of employment.

Legislation

This code of conduct is informed by the following legislation with which all staff must comply.

Privacy Act 1988

Copyright Act 1968

Freedom of Information Act 1982

Work Health and Safety Act 2011

Disability Discrimination Act 1992

Age Discrimination Act 2004

Racial Discrimination Act 1975

Sex Discrimination Act 1984

4518798-5135490005595620DEVELOP WORKPLACE POLICIES AND PROCEDURES FOR SUSTAINABILITY

00DEVELOP WORKPLACE POLICIES AND PROCEDURES FOR SUSTAINABILITY

04724400BSBSUS511

020000BSBSUS511

03321685STUDENT VERSION

020000STUDENT VERSION

4547235269831PROJECT PORTFOLIO

020000PROJECT PORTFOLIO

-883089-83897900

Contents

TOC o "1-3" h z t "RTO Works Heading 1,1" Project Portfolio Part A PAGEREF _Toc70679895 h 4Section 1: Briefing report PAGEREF _Toc70679896 h 5Section 2: Stakeholder meeting PAGEREF _Toc70679897 h 9Section 3: Policies and procedures PAGEREF _Toc70679898 h 10Section 3: Policies and procedures PAGEREF _Toc70679899 h 12Section 4: Action plan PAGEREF _Toc70679900 h 14Project Portfolio Part B (Option 1 Grow Consultants) PAGEREF _Toc70679901 h 22Section 5: RTO Inspection (Grow Consultants) PAGEREF _Toc70679902 h 23Section 6: Best practice memo PAGEREF _Toc70679903 h 25Section 7: Sustainability register PAGEREF _Toc70679904 h 26Section 8: Sustainability Implementation Report PAGEREF _Toc70679905 h 27Project Portfolio Part B (Option 2 Own Business) PAGEREF _Toc70679906 h 29Section 5: Action Plan Implementation Report PAGEREF _Toc70679907 h 30

Student name: Assessor: Date: Business that this assessment is based on: Area of sustainability: Description of policies and procedures: Policy and procedure 1 Policy and procedure 2

Project Portfolio Part AUse Part A of your Project Portfolio with Assessment Task 2.

Section 1: Briefing report

Introduction

State the purpose of the report, including current organisational sustainability practices.

Attach copies of any relevant, current policies and procedures or company information to this section of your portfolio. Sustainability facts and figures

Include information on sustainability facts and figures, as well as the benefits to businesses.

Attach links to relevant research, company information etc to this section of your portfolio. Business planning, opportunities and sustainability

Describe how sustainability can be built into business planning and can inform business opportunities to reflect the organisations commitment to sustainability.

Example sustainability policies and procedures

Report on three sustainability policies and procedures that you have identified and reviewed. Summarise the areas that they address.

Include copies of the policies (or links) to this section of your portfolio. Policy 1

Policy 2

Policy 3

Life cycle mapping

Explain life cycle mapping as it relates to one of your policy areas (using Sustainability Victoria resources from their website), including lifestyle stages, life cycle map, life cycle matrix and identify and selecting the most effective strategies to reduce environmental impact.

Legal requirements in relation to workplace sustainability

List and explain key legislation related to sustainability and that is relevant to the business. Sustainability actions

Include example sustainability actions to inform the sustainability action plan for the next 12 months. You should identify at least five ideas initially, including identifying priority actions and longer-term actions. Performance indicators

Provide recommendations on suitable performance indicators that can be used to measure environmental performance once the policies and procedures are implemented. Continuous improvement

Discuss possible strategies for ensuring that resource efficiency continues to occur.

Policy options

Recommendations for policy options including discussion on likely effectiveness, timeframes and any costs.

Proposed scope

Provide a scoping of the Sustainability Policies and Procedures, including a list of headings to be included and a brief description of each heading. Policy 1 Policy 2 61859414351000 Attach: Current policies and procedures

Links to research

Links to review procedures

Section 2: Stakeholder meetingSummarise the stakeholder feedback

How will you implement the stakeholder feedback in your policies and procedures?

Attach a recording of the meeting if your assessor did not observe or participate in the meeting.

Attach any notes from the meeting to this section of your Portfolio. Scope

Use the feedback from the meeting to finalise the scope of your sustainability policies and procedures including:

required outcomes

KPIs

methods of implementation. Policy 1

Policy 2

Recording of meeting (if relevant)

Notes from meeting (if relevant)

Policy and Procedure 1 Section 3: Policies and proceduresPurpose statement

Explain the main reason for the policy and the issue it is designed to manage. Scope

Outline overarching policy principles, for example, organisational commitment and compliance with legislation. Procedures

Procedures will contain enough detail to enable action, so the procedure is supported and applied. If there are consequences relating to not following a procedure, these must be stated clearly in this section.

Roles and responsibilities should be documented.

The following table should be used. Numbering should be used. Procedure title Responsibility

Policy and Procedure 2 Section 3: Policies and proceduresPurpose statement

Explain the main reason for the policy and the issue it is designed to manage. Scope

Outline overarching policy principles, for example, organisational commitment and compliance with legislation. Procedures

Procedures will contain enough detail to enable action, so the procedure is supported and applied. If there are consequences relating to not following a procedure, these must be stated clearly in this section.

Roles and responsibilities should be documented.

The following table should be used. Numbering should be used. Procedure title Responsibility

Section 4: Action planSustainability Action Plan

Current: (insert month & year here)

Issues Comments

1 Insert into this section the current situation and issues which you would like to resolve.

2 3 4 5 Future: (insert month & year here)

No. Objectives Measures of Performance

1 Insert into this section the objectives which you would like to achieve based on the issues listed above. Insert into this section the measurements which will be used to assess whether the objectives have been successfully achieved.

2 3 4

Strategy for Achieving Objectives

Strategies Step by Step Plan Due Date Name

Insert into here each of the objectives which you listed above. Break down each objective into clear and ordered steps which need to be taken to achieve the objective that you have set. Insert here the date by which each step should be completed. Insert here the person(s) responsible for completing each step.

Resourcing plan

Strategies Resources required Source Name

Insert each strategy here. Describe resources required (human, financial, material). Insert the source of the resources. Insert the person responsible for sourcing.

Continuous improvement

Explain your strategy for continuous improvement

Tracking and monitoring success

Outline your strategy for tracking and monitoring the success of the policy Supporting implementation

What support will you provide to others during implementation? Reviewing implementation

Describe your strategy for reviewing implementation. How will outcomes be documented? How will feedback be provided? How will trends be identified and recorded? Feedback

Describe the process that you used to seek feedback on your action plan.

Summarise the feedback that you received and describe how you incorporated it.

Attach a copy of the feedback that you received to this section of your portfolio.

Project Portfolio Part B (Option 1 Grow Consultants)Use this section of the Project Portfolio if you are completing Option 1 with Assessment Task 3 (that is, if you are working with the case study business).

Note: If you are completing Option 2 for Assessment Task 3, you should not complete this template. A separate template has been provided for you later in this document.

Section 5: RTO Inspection (Grow Consultants)Areas of RTO and practices reviewed Use of consumables/ materials/ technology/ equipment

Identify equipment that use energy and determine which equipment uses the most/least energy?

Are switches left on overnight/weekend?

Do staff use the sleep mode/screen saver?

What practices are currently in place to help minimise energy wastage? Energy usage e.g. water, electricity gas

How is energy used on a daily basis?

What things/tasks use up the most energy?

Are switches left on overnight/weekend?

Are staff using energy sensibly?

What practices are in place to support effective energy use? Waste

Describe workplace waste.

How is it disposed of?

Are staff conscious of waste management practices e.g. recycling, reuse, disposal? Date of inspection/review: Completed by:

Section 6: Best practice memoMemorandum

To From Section 7: Sustainability registerDevelop a sustainability register here. Remember that your sustainability register will be used for recording and tracking all continuous improvements in resource efficiency. Your register should be able to include, as a minimum:

the ability to record the reported opportunity

the action to be taken

the person with responsibility for the action

timelines

outcomes.

Section 8: Sustainability Implementation ReportAnalysis of staff survey results and achievements against targets

Analysis of energy audit data and achievements against targets Recommendations for additional actions that need to be taken based on a review of the data Summary of success of sustainability policy and procedure based on analysis. Updates to sustainability policy and procedure to account for recommended improvements

Project Portfolio Part B (Option 2 Own Business)Use this section of the Project Portfolio if you are completing Option 2 with Assessment Task 3 (that is, if you are working with your own business).

Note: If you are completing Option 1 for Assessment Task 3, you should not complete this template. A separate template has been provided for you earlier in this document.

Section 5: Action Plan Implementation ReportResources

Were the resources that you identified and sourced in your action plan adequate to implement the sustainability policy?

How did you measure/monitor resources?

Describe any gaps/shortfalls.

Describe any oversupplies.

How might you resource your next implementation differently to improve sustainability? Providing support

Describe the support that you provided to others to implement the policy.

Attach notes, correspondence and other evidence of support that you provided to this section of your portfolio. Tracking and recording sustainability improvements

Describe the strategies that you used to track and record sustainability improvements.

How did these comply with organisational policies and procedures?

How did you document outcomes?

What trends did you identify?

Attach copies (or screen shots) of your tracking, recording and documentation to this section of your portfolio.

You should also attach or link to relevant policies and procedures. Stakeholder feedback/consultation

How did you provide feedback to relevant stakeholders about the implementation and results of the policy and procedure?

How else did you engage with stakeholders during implementation?

Attach copies of feedback correspondence and/or results to this section of your portfolio. Sustainability results

Summarise the sustainability gains that were made as a result of implementation.

Is there anything that you could have done differently to improve the sustainability gains?

What changes did you make to the policy as a result of the implementation?

Attach a final copy of the policy with changes highlighted to this section of your portfolio. 61859414351000 Attach: Evidence of support provided

Copies (or screen shots) of tracking, recording and documentation

Copies (or links) of relevant policies and procedures

Feedback correspondence/results

Final policy

Sustainability Register

Grow Management Consultancy Pty Ltd

Sustainability issues Actions Deliverables/

Objectives Responsibility Priority Timelines Complete/Status Comments

Assessment Task 3: Sustainability Initiatives Implementation Project

Course SIT50422 Diploma of Hospitality Management

Unit Code & Name BSBSUS511 Develop Workplace Policies and Procedures for Sustainability

Assessor Name Student Name Student Signature Assessment Task 3: Instructions

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and submitting a completed project portfolio (Part B).

You will need access to:

the business or simulated business that you worked with in Assessment Task 2

your learning resources and other information for reference

Project Portfolio template (Part B)

Simulation Pack (if you need the case study).

Ensure that you:

review the advice to students regarding responding to written tasks in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provideadhere with your RTOs submission guidelinesanswer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your workavoid sharing your answers with other students.

ii Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

IMPORTANT INFORMATION FOR STUDENTS

You have two options for this section of your assessment Option 1 is for students who are working from the case study business. Option 2 is for students who are working from their own business.

Important: You should only complete ONE of the following options. If you are unsure which option you should complete, speak to your assessor.

Assessment Task 3: Sustainability Initiatives Implementation Project

Activities Option 1 (Grow Consultants)

Option 1 is for students who worked from the Grow Consultants case study in Assessment Task 2. If you completed Assessment Task 2 using your own business, skip straight to Option 2. If you are unsure, speak to your assessor. DO NOT COMPLETE BOTH OPTIONS.

Complete the following activities:

Undertake an inspection of your RTO facility

Assume that, following acceptance of your sustainability policy and procedures, you have been asked to implement strategies identified in your action plan for the continuous improvement of resource efficiency. This is to include an inspection of the workplace to identify environmental sustainability and resource usage issues and to identify and report on possible solutions.

You will therefore undertake an inspection of the RTO facility using the environmental sustainability and resource Usage Record Template provided in Section 5 of your Project Portfolio (Part B).

Record at least three actual or potential environmental sustainability and resource usage issues that you find.

Your assessor will advise you of the date and time of the inspection and will observe you conducting the inspection.

Make sure you have answered all questions in Section 5 of your Portfolio (Part B). Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 5 of the Project Portfolio (Part B) and make sure you attach these upon submission.

Develop a memo for staff about best practice sustainability procedures Assume that you wish to commence implementing a further initiative from the action plan, which is to provide regular communications to staff about sustainability practices.

Based on one of the issues identified in your environmental sustainability and resource usage record, develop a short memo to send to staff about best practice sustainability procedures. For example, if you have identified that water usage is high, you could write about tips to reduce water usage. The memo you develop must be written in plain English and in user-friendly language and be designed to promote engagement in sustainability initiatives.

The memo should be no more than one page and include images such as photos or graphs to assist with understanding and engagement.

Work into Section 6 of your Portfolio (Part B).

Make sure you have answered all questions in Section 6 of your Portfolio (Part B). Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in each copy of Section 6 of the Project Portfolio and make sure you attach these upon submission.

Develop a sustainability register You are required to develop a register for recording and tracking all continuous improvements in resource efficiency.

The register should be able to include, as a minimum, the ability to record the reported opportunity, action to be taken, responsibility, timelines and outcome.

Work into Section 7 of your Portfolio (Part B).

Make sure you have answered all questions in Section 7 of your Portfolio. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in each copy of Section 7 of the Project Portfolio and make sure you attach these upon submission.

Develop a sustainability implementation report Assume that the sustainability policy and procedure you developed has been implemented, as well as findings from regular sustainability inspections. Sustainability initiatives implemented include:

Energy audit and all recommendations implemented including signage about energy use (e.g. switch off lights at night, turn down brightness, turn off taps)

Recycling policy introduced, and three more recycling bins introduced.

Green purchasing policy developed (on staff intranet, email sent to staff to advise).

Green transport policy developed and implemented (on staff intranet, email sent to staff to advise).

Assume also the following sustainability targets:

Reduce electricity consumption by 20% within six months.

Promote awareness of sustainability initiatives amongst all staff members

A staff survey has been undertaken (see the Simulation Pack for results), as well as an energy audit.

The results of the energy audit are as follows:

Actions implemented:

replace halogen downlights with energy efficient downlights and transformersconnect to natural gas, converting to an energy source with one-third of the greenhouse gas emissions of electricity from coalreplace electric storage hot water heater with instant solar hot waterreplace air conditioner with a more efficient inverter unit.

Prior to energy audit:

Annual energy bill: $2,415 a year

Annual greenhouse emissions: 18 tonnes a year

Six months later:

Annual energy bill: $1,800 a year

Annual greenhouse emissions: 10.2 tonnes a year

One year later:

Annual energy bill: $2,215 a year

Annual greenhouse emissions: 14 tonnes a year

Note: Four new staff members employed may account for increase. Energy targets were not adjusted to account for the new staff.

You are required to review the results of the staff survey and the energy statistics provided.

Based on your review, develop a short report that outlines:

Analysis of staff survey results and achievements against targets

Analysis of energy audit data and achievements against targets

Recommendations for additional actions that need to be taken based on the data above.

Summary of the success of the sustainability policy and procedures based on analysis.

Updates to sustainability policy and procedures to account for recommended improvements.

Work into Section 8 of your Portfolio (Part B).

Make sure you have answered all questions in Section 8 of your Portfolio. Submit to your assessor for review.

Activities Option 2 (Your own business)

Option 2 is for students who worked from their own business in Assessment Task 2. If you completed Assessment Task 2 using the case study business, DO NOT COMPLETE OPTION 2. You should only complete Option 1. If you are unsure, speak to your assessor. DO NOT COMPLETE BOTH OPTIONS.

Complete the following activities:

Implement your action plan

Now that you have developed policies, procedures and an action plan, it is time to implement. Put the action plan that you developed in Assessment Task 2 in place and monitor the results for enough time to track results. Report on the following by completing Section 5 of your Project Portfolio:

Were the resources that you identified and sourced adequate to implement the sustainability initiative/policy?

What support did you provide to implement the policy?

How did you track and record sustainability improvements?

How did you provide feedback to stakeholders?

How did you document outcomes?

What trends did you identify?

What changes did you make to the policy as a result of the implementation?

What were the sustainability gains as a result of implementation?

Make sure you have answered all questions in Section 5 of your Portfolio (Part B). Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 5 of the Project Portfolio (Part B) and make sure you attach these upon submission.

Assessment Task 3: Sustainability Initiatives Implementation Project - ANSWER