BCO1102 Information Systems for Business
FYC
BCO1102 Information Systems for Business
VUIS Scoping Report Template
FRONT PAGE
Title, names and numbers of student.
Name Number Section Completed Signed Dated
Bill 9999999 Recommendation 1 etc EXECUTIVE SUMMARY (100 words)Must have actual findings from the report. Delete this line in the final report.
Table of Contents
TOC o "1-3" h z u EXECUTIVE SUMMARY (100 words) PAGEREF _Toc90022179 h 1GLOSSARY 10 items PAGEREF _Toc90022180 h 1INTRODUCTION (150 words) PAGEREF _Toc90022181 h 1DISCUSSION (1500 words) PAGEREF _Toc90022182 h 1Background of Client Industry PAGEREF _Toc90022183 h 1Selection of the System Recommendation 1 PAGEREF _Toc90022184 h 2Description of thew System Recommendation 2 PAGEREF _Toc90022185 h 2Cloud Computing Recommendation 3 PAGEREF _Toc90022186 h 2Implementation Issues Recommendation 4 PAGEREF _Toc90022187 h 3CONCLUSION (50 words) PAGEREF _Toc90022188 h 3REFERENCE LIST (10 references) PAGEREF _Toc90022189 h 3
Update table of contents before submission: use the Microsoft Word Ribbon References and then choose Table of Contents. Delete this line when finished
GLOSSARY 10 itemsComplete a table showing terms that may be confusing to the reader at least 10 terms
Term Definition & Reference
INTRODUCTION (150 words)This section is designed to tell the reader what this report is about and to provide a guide to the remaining sections of the report. It should obviously provide contextual information, that is, relate to the topic and the case study. It should contain a few paragraphs. It often finishes with a short paragraph telling the reader what is in the rest of the report.
DISCUSSION (1500 words)Background of Client Industry Recommendation 1
Discuss
In this section you should describe the case study client industry in your own words.
What Industry is the client in?
How big is the Industry globally?
How big is the industry in Australian?
What are the limitations in this Industry?
How did Covid impact this Industry in Australia?
Who are the 3 main competitors and their market share for the case study company?
Your recommendation: Name three main competitors for the client.
Selection of the System Recommendation 2
In this section you will select the eCommerce package from 3 providers; Lecturer will provide. Make sure you discuss in the context of the case study. You could use the KT-DA from BPD1100 or another comparison method.
Get from lecturer
/ Go-NoGoGet from lecturer
/ Go-NoGoGet from lecturer
/ Go-NoGoMusts (3) eCart avail eMaketingLink to FB Weight Rating WxRWeight Rating WxRWeight Rating WxRWants(4) Affordable Use Template ScaleableEasy of use Discuss
What products/services are being taken online?
What will be the main business processes and functions addressed in the recommended eComm system?
Compare three available eCommerce providers, Square Online, Wix and Square Space. Use a comparison table here.
Your recommendation: What eCommerce provider is recommended and why?
Description of the System Recommendation 3
Each Team will be allocated a package to analyse.
In this section you take the decision made in Recommendation 1 and give further details on the eCommerce provider that has been chosen. Make sure you discuss in the context of the case study.
Discuss
What features does the eCommerce package provide?
What are the limitations of the package?
Compare the differing pricing levels of the eCommerce package; basic, advanced etc.
Detail the cost structure of the system, including upfront, monthly and ongoing costs.
Nominate three organisations that used this package.
Your recommendation: The level of pricing & service/functionality to be chosen, eg. Basic, advanced etc.
Cloud Computing Recommendation 4
This section is giving the client a background of Cloud Computing. Many eComm platforms utilise Cloud and you should inform your client of the options that Cloud presents.
Discuss
Types of Cloud Systems
Explain key terms and cite additional references to demonstrate research and illustrate understanding.
Issues and Benefits of Cloud Systems
Describe in detail the challenges and issues involved when introducing such a system to an organisation (e.g. staff resistance to change). Describe in detail the benefits achieved when introducing such a system to an organisation (e.g. improved customer satisfaction).
Current Trends and Examples in Cloud Computing.
If you have found something in your research such as a new trend or an example of the use of your type of system then outline it here. Make it specific to the type of eComm platform the client may use.
Your recommendation: Give two specific examples of how the use of Cloud could benefit the client eComm solution.
Implementation Issues Recommendation 5
In this section you will discuss several issues that relate to the implementation of the eCommerce package. Make sure you discuss in the context of the case study.
Discuss
Training
What training requirements are needed for the staff?
Who will actually do the training?
Risk
What sorts of risks are likely in rolling out the new eCommerce system?
Use a risk table to represent the 5 main risks.
Risk (5) Level of risk
1-low..10-high Likelihood of occurring
1-low..10-high Level x likelihood
1-100
Earthquake 6 1 1*6=6
Roll-out
How will the system be rolled out; big bang, phased or pilot?
What is the length of time for the roll-out from start to finish?
Which internal staff will be involved in the rollout?
Prepare a roll-out plan (gannt chart) for the the roll-out, see below.
Security
What are the top three security issues that need to be considered in implementing the eComm systems?
How will be security issues be managed?
Your recommendation: What the top security, risk, rollout and training requirement.
CONCLUSION (50 words)Summarise the main points from your reportREFERENCE LIST (10 references)Include a Harvard format reference list containing every reference cited in the body of your report. Every entry here must have a matching citation e.g. (Shackleton 2010) somewhere in the report
FYC BCO1102
Information Systems for Business
73533032956500Case Study Client Scenario
PetFriendIndustry Sector: Retail Pet Food & Pet Products
eCommerce Focus: B2C sales, B2C eMarketing & eLoyalty
Background and Covid
PetFriend Company is a small company that was commenced in 2013 by former VU graduates. The company imports Pet Food from around the globe and then sells the products at their retail stores. The recent covid pandemic increased pet ownership and resulted in a boost in sales. Petfriend has its head office located in the suburb of Melton in Melbourne, along with its storage and distribution centre.
In 2013 PetFriend opened a small Pet Food shop on the ground floor of its head office for the local community as there was a gap in the Melton area. The Pet Food shop was successful and followed up with a series of PetBarn shops in the several Melbourne strip shopping sites.
Historical sales figures
Year Staff Sales
Units Sales Revenue WetProd %
Rev Snacks %
Rev DryProd %
Rev Diet%
Rev Other %
Rev
2013 7 250 42,000 30 15 55 2014 9 680 56,000 35 15 50 2015 10 1500 125,000 25 15 55 5
2016 15 2500 212,000 25 15 50 10
2017 18 3400 289,000 30 10 55 5
2018 22 5000 350,000 30 5 55 10
2019 45 7600 650,000 25 10 65 5 5
2020 30 4500 356,000 35 5 50 15 5
2021 35 6500 270,000 30 5 35 15 15
2022(prog) 42 1600 55,000 35 5 30 15 15
In 2020 covid impacted the operations in several ways. Job keeper was not available to support the casual staff and they were let go. Sales in all PetBarn items increased due to the increase in pets purchased but lockdowns limited the ability to reach the loyal customer base. There was pressure in that casual staff numbers decreased but customer interest was peaking. There is one manager and four sales staff at each site.
Spots Pet Food Expansion
In the last year PetFriend also took-over a local major producer of Diet Pet Food.
Spots Latest Delivery Truck
PetFriend has two product ranges, Pet Food including Dry, Wet, Snacks and Diet food and the sales of associated Pet products. The retail outlets are predicted to blossom further in 2023 and beyond but given the growing popularity of the Pet lifestyle competition could be a problem and margins are tight. PetFriend has an information system for the supplier orders. In early 2021 Barry moved quickly to the web hosting platform GoDaddy to gain an online presence. Whilst orders were taken by phone Barry wanted a fully functioning website that would replace the GoDaddy site and sell, market and help in the eLoyalty of the customers.
The management staff at PetFriend recognize that in all sections of the business they have a loyal base of customers. With the increase in competition in the industry, they also recognize the need to modernize their computer systems to help manage the customer base and prevent customer loss. Additionally, the sales representatives need more support in dealing with their high value customers, to help them attract new customers.
Your consulting company has been approached by PetFriend for advice on how to tackle these problems. You have been asked by your supervisor to prepare a scoping report highlighting the issues and a possible eCommerce solution in developing a broad strategy. Your advice needs to be well researched and not based on your own personal views or experiences. It should be ready for implementation in the first half of 2023.
