BSBCMM511 Communicate with Influence
BSBCMM511 Communicate with Influence
Name of Participant: ID No:
Completing your assessment
Please read all the information given to you including the Student Handbook and other Help Documents before you start any Assessment.
Refer to your training plan for the assessment due date and correct order to complete this unit.
When completing your Assessment please ensure ALL work is your own. If a piece of evidence is partially created by another person, please make a note of this next to the relevant task number. Include a sentence stating where the evidence originated and a link to the original source if appropriate.
If you need to talk with a trainer about your Assessments or to request an extension call 1800 998 500 to book an appointment.
Submitting your assessment
Upload your assessment into the Assessment submission area with any additional evidence required. Ensure you press send for marking to submit your work. Ensure that you write a minimum of 6 - 8 sentences when a written answer is required.
When you have been notified that your assessment is marked go to the Recent Results tab for your unit on the Student Home Page. If you need to make any changes to your assessment, please do so and resubmit under the Assessment toggle.
If you need help with any of the above, view your help documents on the home page of your Online Student Area or call 1800 998 500.
Assessment Requirements
Complete ALL assessment tasks, projects and questions to a Satisfactory standard, ensuring that you provide enough evidence for your Assessor to prove that you are competent in the unit.
Complete this Assessment which involves research and other activities that will make sure you have the skills and knowledge required to demonstrate that you are competent in this unit.
Each assessment task is designed to assess your understanding and skills of the unit.
Sometimes activities may be available that will help you understand the whys and the hows - the theories and techniques - and to enrich your skills so that they are transferable to other situations.
If you do NOT complete some sections of a task or provide enough details etc., your evidence will be deemed Not Satisfactory, meaning that more evidence is required.
Your Assessor will then ask you to provide More Evidence, so that you can resubmit your assessment or ask you some further questions. You are allowed to resubmit your assessment evidence up to 3 times before you are deemed Not Yet Competent for the unit. Please refer to Global Training Institute Handbook, found on our website, for more details.
____________________________________________________________________________________________________
Tasks in this Assessment include:
Task 771 - Identify communication requirements
Task 772 - Negotiate to achieve agreed outcome
Task 773 - Participate in and lead meetings
Task 774 - Make presentations
Task 775 - Practical activity
Task 776 Written questions
Task 777 - Application to you and your organisation
_________________________________________________________________________________________________
Task 771 - Identify communication requirements
For your organisation OR for the Coffeeville case study undertake the following;
T771.1 What procedures would YOU need to follow to confirm your authority to present material on behalf of your organisation or work area? Provide a brief explanation.
Use a minimum of 6-8 sentences to write your answer below:
T771.2.1 Describe the type of confidential information (NOT the detail) that you have access to as a result of your role at work.
Use a minimum of 6-8 sentences to write your answer below:
T771.2.2 Identify and briefly outline the relevant organisational policies and procedures for handling, dealing with and/or managing confidentiality of information.
Use a minimum of 6-8 sentences to write your answer below:
This Task can be considered along with (and as part of) Task 5 Practical Activity
T771.3 Identify a team or group of people you will lead a discussion with. (Can relate to one of the practical activities in T775.1)
T771.3.1 Briefly describe the group / topic / purpose of the information to be discussed (Who, what information, why needed)
Use a minimum of 6-8 sentences to write your answer below:
T771.3.2 What initial questions would you ask to determine the information needs of the audience
Use a minimum of 6-8 sentences to write your answer below:
T771.3.3 How would you demonstrate that you are actively listening, and
Use a minimum of 6-8 sentences to write your answer below:
T771.3.4 Prepare a position (what you want to see happen as a minimum) in line with the purpose of communication
Use a minimum of 6-8 sentences to write your answer below:
Task 772 - Negotiate to achieve agreed outcome
For your organisation OR for the Coffeeville case study undertake the following;
This Task can be considered along with (and as part of) Task 5 Practical Activity, or consider a past or potential future negotiation scenario that you have / will deal with.
T772.1 Identify, and record, the objectives of the negotiation (what outcome you are attempting to achieve), and the needs and requirements of the stakeholders you negotiated with (What their desirable outcome is)
What were your objectives in this negotiation? To resolve this today and get agreement to a 20% discount on the cost of the work provided
What do you believe the objectives or needs of the other party in the negotiation were? To resolve this today and be paid the amount agreed for the work provided, but to maintain the relationship for future business opportunities with this party.
T772.2 Following on from the previous question, identify and document potential issues and problems that stand in the way of consensus.
Potential issues and problems that stand in the way of consensus YOU Potential issues and problems that stand in the way of consensus THEM
Budget pressure Saving face
T772.3 Prepare the positions you will take and the supporting arguments according to the objectives you identified above.
Positions I will adopt Why
10% discount is my final point Is not worthy of full payment due to time over runs that cost me.
T772.4 Provide examples of the areas of common ground and potential compromises that could be made on both sides.
We both need an outcome today
T772.5 After the discussion, how would you confirm and document the outcomes of the negotiation?
Use a minimum of 6-8 sentences to write your answer below:
Task 773 - Participate in and lead meetings
The answers in this section will be used in the planning of your practical project in Task 775
T773.1 Conduct your own research to identify three strategies that can be used for gathering feedback from your team. Challenge yourself to find one strategy you have not used before.
Now identify a past or future meeting you will be participating in, where there existed some urgency in a discussion requiring resolution or a decision.
T773.1.1 State what the need for the meeting was.
What would be gained / what problems could occur if there is no decision or resolution
Use a minimum of 6-8 sentences to write your answer below:
T773.1.2 How did you, or would you ensure that the information needs of the meeting participants are met, prior to the meeting?
Use a minimum of 6-8 sentences to write your answer below:
T773.1.3 How would you ensure that the time / date of the meeting is according to the participants availability?
Use a minimum of 6-8 sentences to write your answer below:
T773.2 Prepare an agenda for this meeting that will include a list of documents to be made available and how they will be distributed to participants.
You may use the template provided OR one that you are familiar with OR an existing agenda from your past experience that provides a list of documents to be distributed at a meeting.
T773.3 Explain how you will contribute to discussions, ensuring that you:
T773.3.1 Listen actively
Use a minimum of 6-8 sentences to write your answer below:
T773.3.2 Adapt your communication to suit the audience
Use a minimum of 6-8 sentences to write your answer below:
T773.3.3 Present reliable information
Use a minimum of 6-8 sentences to write your answer below:
T773.3.4 Answer questions clearly and concisely
Use a minimum of 6-8 sentences to write your answer below:
T773.4 In six to eight sentences, explain structured and inclusive meeting procedures.
Use a minimum of 6-8 sentences to write your answer below:
T773.5 How would you go about seeking a consensus on the meeting objectives of the meeting?
Use a minimum of 6-8 sentences to write your answer below:
T773.6 Write up a Meeting Minute of the outcomes of the discussions, and list who these will be distributed to.
You may consider using the template below at the end of this document.
Use a minimum of 6-8 sentences to write your answer below:
Task 774 - Make presentations
For your organisation OR for the Coffeeville case study undertake the following;
An important change at work is about to take place and workers that are affected need to be advised face to face as a group.
T774.1 Considering any of the organisational objectives, policies, procedures or normal approaches in the workplace, identify the appropriate forum and platform for the presentation.
Use a minimum of 6-8 sentences to write your answer below:
T774.2 Determine and briefly explain the tone, structure and style of the communication and presentation, considering the subject and the target audience.
Use a minimum of 6-8 sentences to write your answer below:
This Task can be considered along with (and as part of) Task 5 Practical Activity,
T774.3 It is AFTER the presentation and you want feedback from the audience about how effective this communication approach was. This is NOT asking if they agree or disagree with the change. It is purely about how it was communicated to them. Create a survey to hand out to participants to complete so you can evaluate the presentation and identify areas for improvement.
Use a minimum of 6-8 sentences to write your answer below:
Task 775 - Practical activity
For your organisation OR for the Coffeeville case study undertake the following;
Students must participate in and lead at least two (2) meetings discussions, relating to two separate issues and present your position on these separately to audiences. An audience can be:
A pre-recorded video or sound recording of a meeting with work colleague/s; OR
A pre-recorded video or sound recording of a meeting with friend/s; OR
Live over the phone or Zoom with your Trainer; OR
Any combination of the above to achieve the requirement of TWO meetings discussions.
The topics of these meeting discussions may (if youd like) relate to the context of the answers you provided in Tasks T771 T774 above, or you can introduce entirely new ones.
T775.1 In undertaking these presentations, you will be assessed by your trainer on how well you adapted your communication style to suit the audience, your introduction and explanation of the purpose of your presentations, and your use of reliable and relevant information to achieve that purpose.
T775.2 Your will also need to provide an opportunity for the audience to ask clarifying questions, then listen to these questions while demonstrating active listening, and respond to them clearly and concisely.
This activity will be assessed by your trainer and feedback will be provided to you at the conclusion of the live activity or after the recorded discussions have been received and reviewed by the trainer.
Task 776 - Written questions
For your organisation OR for the Coffeeville case study undertake the following;
T776.1 What industry, media and government organisations, events and communication channels are relevant to organisations?
Use a minimum of 6-8 sentences to write your answer below:
T776.2 Discuss the strategies that might be used to assist with cross-cultural communication.
Use a minimum of 6-8 sentences to write your answer below:
T776.3 In 3 to 4 sentences, please answer the following:
T776.3.1 Outline the techniques used for negotiation.
Use a minimum of 3-4 sentences to write your answer below:
T776.3.2 What are the types of mediation techniques?
Use a minimum of 3-4 sentences to write your answer below:
T776.3.3 Reflect on the techniques for conflict resolution and incident de-escalation.
Use a minimum of 3-4 sentences to write your answer below:
T776.4 What organisational policies and procedures are typically related to presenting and negotiating?
Use a minimum of 6-8 sentences to write your answer below:
T776.5 Reflect on the organisational policies and procedures for leading and participating in meetings.
Use a minimum of 6-8 sentences to write your answer below:
Task 777 - Application to you and your organisation
Considering what you have learned in this unit,answer the following questions:
T777.1What is the number one thing you have learned from this unitAND why is it number one?
Use a minimum of 6-8 sentences to write your answer below:
T777.2How will this new knowledge benefitYouand/oryour organisation?
Use a minimum of 6-8 sentences to write your answer below:
T777.3To apply this knowledge, in your life or organisation, what is the next step you will need to take?
Use a minimum of 6-8 sentences to write your answer below:
T777.4When will this step be completed?
Add a date here
Meeting Minutes of the (Title)
Date: Meeting Time: Meeting Location:
Meeting called by Name Type of meeting Regular / Ordinary OR Extraordinary (Specific purpose) Facilitator Facilitator name Note taker Note taker name Attendees Agenda Topic 1 -
Time allotted: Presenter / Mover / Bringer-upper of issue: Discussion Conclusions Action Items Person Responsible Deadline
Action item 1 Action item 2 Agenda Topic 2 -
Time allotted: Presenter / Mover / Bringer-upper of issue: Discussion Conclusions Action Items Person Responsible Deadline
Action item 1 Action item 2 Meeting closed
Time: Next Meeting time and date:
BSBSUS511 Develop workplace policies and procedures for sustainability
Name of Participant: ID No:
Completing your assessment
Please read all the information given to you including the Student Handbook and other Help Documents before you start any Assessment.
Refer to your training plan for the assessment due date and correct order to complete this unit.
When completing your Assessment please ensure ALL work is your own. If a piece of evidence is partially created by another person, please make a note of this next to the relevant task number. Include a sentence stating where the evidence originated and a link to the original source if appropriate.
If you need to talk with a trainer about your Assessments or to request an extension call 1800 998 500 to book an appointment.
Submitting your assessment
Upload your assessment into the Assessment submission area with any additional evidence required. Ensure you press send for marking to submit your work. Ensure that you write a minimum of 6 - 8 sentences when a written answer is required.
When you have been notified that your assessment is marked go to the Recent Results tab for your unit on the Student Home Page. If you need to make any changes to your assessment, please do so and resubmit under the Assessment toggle.
If you need help with any of the above, view your help documents on the home page of your Online Student Area or call 1800 998 500.
Assessment Requirements
Complete ALL assessment tasks, projects and questions to a Satisfactory standard, ensuring that you provide enough evidence for your Assessor to prove that you are competent in the unit.
Complete this Assessment which involves research and other activities that will make sure you have the skills and knowledge required to demonstrate that you are competent in this unit.
Each assessment task is designed to assess your understanding and skills of the unit.
Sometimes activities may be available that will help you understand the whys and the hows - the theories and techniques - and to enrich your skills so that they are transferable to other situations.
If you do NOT complete some sections of a task or provide enough details etc., your evidence will be deemed Not Satisfactory, meaning that more evidence is required.
Your Assessor will then ask you to provide More Evidence, so that you can resubmit your assessment or ask you some further questions. You are allowed to resubmit your assessment evidence up to 3 times before you are deemed Not Yet Competent for the unit. Please refer to Global Training Institute Handbook, found on our website, for more details.
____________________________________________________________________________________________________
Tasks in this Assessment include:
Task 931 - Prepare workplace sustainability policies
Task 932 Implement workplace sustainability policies
Task 933 Review implementation of workplace sustainability policies
Task 934 Written questions
Task 935 - Application to you and your organisation
__________________________________________________________________________________________________
This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances.
The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists.
'Sustainability' in this unit refers to a broad approach that focuses on the minimisation of an organisations social, economic and environmental impact, as well as proactive value creation in these areas.
Task 931 - Prepare workplace sustainability policies
You have been given the task of establishing the scope and objectives of workplace sustainability policies for your organisation or a case study, as discussed with your trainer,
T931.1 What are the 3 elements of your business that you should consider when writing the scope and objectives?
T931.2 Give an explanation of these 3 elements that you should consider.
3 Elements Considered Explanation
T931.3 Give examples of internal and external sources of information that you can gather when developing your sustainability policies.
You can refer to Australian and International sources to consider environmental and sustainability legislation, regulations and codes of practice that may be applicable to your organisation.
Internal Information Sources External Information Sources
Operational Plan National regulator website e.g. Safe Work Australia
T931.4 Give some examples of relevant people that you can consult to provide input relating to the sustainability policy.
T931.5 Give some reasons for consulting these relevant people.
Relevant People Reason for Consultation
Suppliers Suppliers know your organisation and have observed your organisation and most likely have some great input that they can provide.
T931.6 With the information that you have gathered in previous questions, outline the sustainability polices for your organisation with the Objective/Purpose, Scope of Elements and Desired Outcomes.
Workplace Sustainability Policy for (your business name)
Objective/Purpose:
Scope of Elements:
Desired Outcomes:
T931.7 As an extension to this document, develop target dates of implementation.
T931.8 List the resources required for implementation.
T931.9 List the staff responsible for the implementation of each.
T931.10 List the ways that each implementation will be communicated to the relevant parties.
T931.11 List the dates that you plan to review the implementations to provide continuous improvement to the Workplace Sustainability Policy.
Workplace Sustainability Policy for (your business name)
Dates of Implementation for each:
Resources Required:
Staff Responsible:
Communication Method for each:
Review and Improve Dates:
Task 932 - Implement workplace sustainability policies
You have documented a Workplace Sustainability Policy for your organisation or a case study, as discussed with your trainer. You have been asked to present to the key stakeholders in your organisation.
T932.1 How are you going to determine who the key stakeholders are?
Use a minimum of 6-8 sentences to write your answer below:
T932.2 Record who the key stakeholders are and the best way to present or communicate to them in the table below.
Key Stakeholders Best way to communicate to them.
Your next step to select the resources for your team to successfully implement the Workplace Sustainable Policy.
T932.3 Document the four main categories of resources needed to fulfil the sustainability strategy in the left hand column of the table below.
T932.4 Document a breakdown or list of the resources that fall under this category in the right hand column of the table below.
T932.5 Give examples of how you plan to monitor and record results for each of these resources. Some Key Performance Indicators will need to be set.
Category of Resource List of Resources in this category Monitor and Record Results
Financial Resources Money to purchase or acquire the information needed
Met budget set by Chief Financial Officer
Some staff need to be supported during the implementation of the Workplace Sustainable Policy for your organisation. It is important to get full cooperation and to ensure that employees understand their role.
T932.6 Document the four main categories of support strategies needed to fulfil the sustainability strategy in the left hand column of the table below.
T932.7 Give a list of the activities required to provide the support that you plan on implementing in the middle column of the table below.
T932.8 Put the dates of each implementation in the right column of the table below.
T932.9 Put the staff responsible for each implementation.
Category of Support Activities Required Staff Responsible Timeline
The Sustainability Policy has now been created and implemented. It is now time to evaluate the policy to consider the changes that have occurred as a result of the implementation. In the table below you are required to track and record:
T932.10 The four steps involved in the Continuous Improvement process in the left hand column of the table below.
T932.11 The breakdown of those four steps in the middle column of the table below.
T932.12 The dates that these will be implemented in the right hand column of the table below.
Four Steps of the process Breakdown of the steps Dates of implementation
Prepare for Evaluation
Identify Participants Task 933 - Review implementation of workplace sustainability policies
The Sustainability procedures have been implemented and results have been recorded.
It is now time to write a report to communicate to the key stakeholders the results that have occurred due to implementing a Sustainability Plan.
T933.1 Insert below the Executive Summary from your report outlining a summary of the positive or negative results or changes that have been observed and recorded in your organisation.
T933.2 As part of the Executive Summary from your report provide the recommendations section of your report outlining any changes or actions that need to be taken to make improvements for your Sustainability Plan. Include any sustainability issues that were experienced with the organisations systems and procedures.
T933.3 As part of the Executive Summary from your report provide the recommendations section of your report outlining barriers to implementing the policies and procedures and any changes or actions that need to be taken to make improvements for your Sustainability Plan.
T933.4 As part of the Executive Summary from your report provide the barriers of implementing the Sustainability Plan and any ways to overcome these moving forward.
Executive Summary to be written here.
Task 934 - Written questions
You have a Sustainability Plan, implemented it and recorded the results. You have designed a report suggesting any changes that need to be made. In the section below, you are required to:
T934.1 Write your updated Sustainability Plan with any changes that you have made to the plan.
Tip: Some cut and pasting may be a good idea.
Workplace Sustainability Policy for (your business name)
Objective/Purpose:
Scope of Elements:
Dates of Implementation for each:
Resources Required:
Staff Responsible:
Communication Method for each:
Review and Improve Dates:
Task 935 - Application to you and your organisation
Considering what you have learned in this unit,answer the following questions:
T935.1What is the number one thing you have learned from this unitAND why is it number one?
Use a minimum of 6-8 sentences to write your answer below:
T935.2How will this new knowledge benefitYouand/oryour organisation?
Use a minimum of 6-8 sentences to write your answer below:
T935.3To apply this knowledge, in your life or organisation, what is the next step you will need to take?
Use a minimum of 6-8 sentences to write your answer below:
T935.4When will this step be completed?
Add a date here
