BSBWHS311 Assist with maintaining workplace safety

453075356515PROJECT PORTFOLIO

020000PROJECT PORTFOLIO

-30149-107950000

05887085ASSIST WITH MAINTAINING WORKPLACE SAFETY

00ASSIST WITH MAINTAINING WORKPLACE SAFETY

03322955STUDENT VERSION

020000STUDENT VERSION

05212008BSBWHS311

020000BSBWHS311

First published 2021

RTO Workswww.rtoworks.com.auhello@rtoworks.com.au

0452 157 557

2021 RTO Works

This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.

The information contained in this resource is, to the best of the project teams and publishers knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.

While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.

Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.

-22225022934500

012619000

Student name: Assessor: Date: The business and work team

Summarise the business and your work team.

Who is part of your team and what do they do? Colleague 1: Colleague 2: Colleague 3:

Hazard inspection of meeting room

Which hazards did you identify and how did you control the risk? WHS meeting

Who was involved in your WHS meeting? Where and when did this meeting take place? What suggestions and improvements were made to the policy and procedures?

You must record improvements to at least three of the procedures included in the WHS policy in the Simulation Pack. Summarise the training needs and issues as raised at the meeting. Conduct research and then outline a range of suitable training options here.

Include the links to your sources. 61859414351000 Attach: Email to all staff

Hazard inspection document WHS Action Plan Updated WHS policies and procedures Email communication to staff about training WHS incident report Feedback email to colleague

-26894-1098064Self-Study Guide

BSBWHS311 Assist with maintaining workplace safety

00Self-Study Guide

BSBWHS311 Assist with maintaining workplace safety

13006337438900 55186111300

About this document

This document is to be used as a self-study guide at home/in your own time to complement the formal learning you are doing as part of your classroom or online studies. It is a requirement of your course that you complete the activities in this guide.

You will need to take your notes/completed activities to class, or follow your trainers direction about how to complete activities.

If you are unsure about anything, talk to your trainer/assessor.

Self-study Guide

Unit code and title BSBWHS311 Assist with maintaining workplace safety

Instructions

You are to complete each of the self-study tasks below. Each activity is a mandatory part of your study. After completing each of the tasks, tick the box below to show that you have completed the activity and bring evidence of this to class to share.

Activity Task Expected time Completed

Watch & research Watch one of the videos from the RTO Works video series:

Celebrating Innovation

Conduct your own research to answer the following questions:

What are some ways of taking on and managing risks in a healthy and safe way?

Why are leadership qualities important in management and how can they assist in maintaining workplace safety?

In what ways are risk management frameworks important for ensuring a safe workplace? 2 hours

Practical activity Meet with a few classmates to discuss potential WHS hazards in specific workplaces e.g. A restaurant, and brainstorm ways of controlling that risk. As a group how can you assist in maintaining workplace safety? Make sure to consider the following:

How can you work as a team to assess risks? What is the consequence, likelihood and risk level?

Identify what could go wrong how may the risk result in injury or illness?

When creating a solution, how can you ensure workplace WHS policies and procedures are followed?

How can you determine a permanent solution?

Does the solution require consultation with other staff?

How can you assist in communicating new procedures to all staff? 5 hours

Research Research 5 different systems that aid in identifying hazards and controlling risks in the work area. How can you support WHS procedures in a team? Take notes to share in class. 3 hours

Review Review your assessment requirements for this unit and read through your Project Portfolio so you know what you will be required to do. Make sure you review your Student Guide if you need to revisit some areas of your training. Ask your trainer any questions before you begin your assessment to ensure you understand all of the learning and are ready to be assessed. 3 hours

Reflection Reflect on the following:

Information learned during your training

Your main key takeaways from this unit

What did you learn that you didnt know already? How can you apply this in your study/work/life?

What did you find challenging or confronting? How did you overcome these challenges or barriers? 2 hours

4552950-125426STUDENT ASSESSMENT TASKS

020000STUDENT ASSESSMENT TASKS

-21590-107729100

05902843ASSIST WITH MAINTAINING WORKPLACE SAFETY

00ASSIST WITH MAINTAINING WORKPLACE SAFETY

05212008BSBWHS311

020000BSBWHS311

First published 2021

RTO Workswww.rtoworks.com.auhello@rtoworks.com.au

0452 157 557

2021 RTO Works

This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement.

The information contained in this resource is, to the best of the project teams and publishers knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.

While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.

Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.

-22225022934500

Contents

TOC h z t "RTO Works Heading 1,1" Introduction PAGEREF _Toc71107471 h 4Assessment Task 1: Knowledge questions PAGEREF _Toc71107472 h 5Assessment Task 1: Checklist PAGEREF _Toc71107473 h 9Assessment Task 2: Project Portfolio PAGEREF _Toc71107474 h 10Assessment Task 2: Checklist PAGEREF _Toc71107475 h 16Final results record PAGEREF _Toc71107476 h 18

IntroductionThe assessment tasks for BSBWHS311 Assist with maintaining workplace safety are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBWHS311 Assist with maintaining workplace safety describes the performance outcomes, skills and knowledge required to assist with implementing and monitoring an organisations work health and safety (WHS) policies, procedures and programs as part of a small work team.

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions You must answer all questions correctly.

Assessment Task 2: Project You must work through a range of activities and complete a project portfolio.

Assessment Task 1: Knowledge questions

Information for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTOs submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

ii Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

the maximum time allowed for completing this assessment task

whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Provide answers to all of the questions below:

Explain how an organisations policies and procedures for an emergency situation such as a fire can support workplace health and safety.

Provide an example of how an organisational policy and procedure can support incident investigations for a notifiable incident?

Provide three examples of WHS reporting requirements that may be part of an organisations policies and procedures.

Explain a procedure that could be used for identifying hazards in the workplace, using an example to illustrate your answer.

Briefly explain how you can conduct a risk assessment.

How can a risk management policy support an organisation with identifying and controlling risks?

Using the following table, outline how you can use the hierarchy of control to assess and control risk:

Control measures How it can be done

Elimination Substitution Engineering measures Administrative/safe work practices Personal protective equipment For each of the following organisational systems and procedures, identify the relevance of workplace health and safety.

Bullying and harassment in the workplace Mental health and wellbeing programs Flexible work arrangements Identify four environmental issues that can impact business operations.

Explain the purpose of the codes of practice that can support an organisation to deal with one of the environmental issues identified above.

Using the following table, identify one piece of relevant legislation in relation to workplace health and safety:

Equal opportunity Industrial relations Antidiscrimination How does anti-discrimination law impact on business operations?

This question is based on the college you are studying this course with and requires you to have access to:

WHS policy related to risk management, fire, emergencies and evacuation procedures.

at least one Standard Operating Procedure (SOP) for something at your college e.g. photocopy machine.

Outline the WHS legislation including the Act and regulations relevant to where your college is located and any licencing requirements. Summarise your colleges risk management information provided to students (you will find this in your Student Handbook). Summarise your colleges emergency procedures for a fire. Summarise your colleges procedures for evacuation of the building in the event of a bomb threat or other incident that isnt a fire. Access an SOP for something located at your college and outline how to safely use the machine / item. Discuss how you keep up to date with changes in WHS laws and requirements in your current role as a student or an employee if you are currently employed.

Assessment Task 1: Checklist

Students name:

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments

Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Question 14 Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

Assessment Task 2: Project PortfolioInformation for studentsIn this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

your learning resources and other information for reference

Project Portfolio template

Simulation Pack (if you need a case study).

Ensure that you:

review the advice to students regarding responding to written tasks in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTOs submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

ii Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities:

Carefully read the following:

For this project you are required to assist with maintaining workplace safety by assisting with the implementation and monitoring of organisational work health and safety (WHS) procedures into a work teams processes.

You will be assuming the role of Administration Assistant for a business called Office Pro for this project and assume that your assessor will be your supervisor who is the Operations Manager. Three classmates will role play your colleagues they are made up of three salespeople who work in the business selling office supplies and filling orders. Office Pro is an office supplies store selling stationery and other popular office items.

You will also assume that the WHS policy and procedures contained in the simulation pack have been drafted and as part of your duties you have been asked to assist your manager to help the work team suggest any final changes that can be incorporated into these new procedures for workplace activities.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with people will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio.

Develop an email to all staff

Read through the WHS Policy and procedures in the Simulation Pack and look at the other documents that make up the WHS Management system so you are familiar with them.

Now develop an email communication to your work team that:

Summarises the WHS requirements of the work team according to the applicable WHS laws.

Provides a brief overview of the draft WHS policy and procedures included int eh document and how they apply to them as employees including the three areas of:

Workplace health and safety inspections

Hazard identification and control

Workplace incident reporting.

Invite everyone to attend a WHS consultative meeting with the Operations Manager to discuss the newly drafted procedures and encourage all team members to prepare questions, ideas or anything else related to WHS considerations as part of the organisations consultative arrangements. Outline the benefits of employees making the most of these arrangements and how their input into the new procedures is very valuable. You can confirm the meeting date, time and location with your assessor prior to developing this communication.

Make sure to proofread your email for professional conversational tone and correct spelling and grammar. You will be assessed on this.

Attach this email to your portfolio in Section 1.

Conduct a hazard inspection

Prior to the WHS consultative meeting, in line with the Health and Safety policy and procedures, your manager has asked you to conduct the hazard inspection of the meeting space using the one provided in the Simulation Pack.

If you do not find any hazards in the meeting space, assume that you have found two and record the recommended corrective actions as well as future risk control measures.

You will be assessed on whether you have correctly identified the hazards and suitable corrective actions and risk control measures.

When you have identified a hazard, implement procedures to control the risks involved using the hierarchy of control to determine the best procedures to implement and promptly action this by submitting it to your assessor (role playing your Manager for the case study).

Record this information in Section 1 of your Project Portfolio and attach your completed Hazard Inspection documentation.

Participate in a WHS consultative meeting to discuss the new draft policy and procedures

Participate in a WHS consultation meeting with your assessor and three of your classmates.

At the meeting, led by your assessor, you are expected to contribute to the discussion and provide your own ideas and feedback on the policy and procedures.

You will be given a 10-minute timeslot where you will be provided with a turn to play an active role in facilitating effective group interaction and influencing the direction of the discussion by taking a leadership role to explain in detail one of the procedures contained within the policy.

As a group you will consider if there are any inadequacies in the existing risk control measures outlined in the procedures and whether the hierarchy of control measures are appropriate and meet WHS legislative requirements. You will also discuss training needs. Your assessor will lead these discussions you just need to ensure that you participate fully in the conversations that happen.

During the meeting, you are required to demonstrate effective interpersonal and communication skills including:

Speaking clearly and concisely

Using effective non-verbal communication skills to encourage audience interest

Responding to questions

Asking questions to seek feedback

Use of active listening techniques to confirm and clarify understanding.

Your assessor will observe you conducting the meeting, and you will also be assessed on your skills in building trust and confidence with your team. After the meeting, record details of this in your Project Portfolio.

ii This will either be conducted in person or virtually depending on the way your course is being delivered and circumstances. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

Prepare a report for your manager on the outcomes of the meeting and action items

As part of the follow up from the meeting, summarise the actions needed by completing the WHS Action Plan template included in the Simulation Pack.

Include a summary of each item needed and develop an action to be completed. Make sure to include the following in your action plan:

Improvements needed to the draft procedures as discussed in the meeting (one line item for each improvement)

Training needs that you identified at the meeting based on your discussions.

Investigate a range of training options that would suit those needs you have identified and provide a list of recommendations for your manager. Complete this work in your Project Portfolio and attach the Action Plan as an attachment to your portfolio.

Now update the draft policies and procedures in line with your action plan. Attach these to your project portfolio when you have completed this.

Develop staff communication

Your manager likes your action plan and recommendations and has asked you to arrange for all staff to attend one of your recommended training activities.

Decide on one training opportunity including details of dates, times and costs and the benefits of completing this training.

Develop email communication to your team about the training requirements and that they are all expected to attend. Ensure to use professional but friendly language.

Complete a WHS Incident report as part of a training activity

Assume that there has been a WHS incident at work. One of your colleagues has tripped over a loose power cord in the meeting room as a hazard inspection was not completed there before a small informal meeting was held there. They dont have a serious injury but they hurt their knees when they tripped and the palms of their hands. They were sent home after the incident to rest.

Your manager has identified that one of your work colleagues needs some support in learning the incident reporting procedure and has asked you to take the lead in completing the incident report as you were a witness of the event, and to assist your colleague in understand the procedure while doing so.

Complete an incident report with your assessor acting as your colleague who needs the support. You can make up the details of the time and date and make any other assumptions as necessary. Complete this form during a brief training meeting you will have with your assessor role playing your colleague. It should run for about 15 minutes and you are expected to:

Run through the incident reporting procedure with them

Complete the form while explaining to them the steps involved.

During the training session, you are required to demonstrate effective interpersonal and communication skills including:

Speaking clearly and concisely

Using effective non-verbal communication skills to encourage audience interest

Responding to questions

Asking questions to seek feedback

Use of active listening techniques to confirm and clarify understanding

After the training session, write an email to your colleague with some feedback. Include at least one positive piece of feedback and provide them with one suggestion for improvement. Remember to be positive in your language to provide encouragement.

Attach this email to your portfolio.

Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure to include all necessary attachments.

Submit to your assessor for marking.

Assessment Task 2: Checklist

Students name:

Did the student: Completed successfully? Comments

Yes No Assist with incorporating at least three different WHS policies and procedures into work team processes by:

identifying health and safety requirements of work team according to applicable WHS laws

explaining organisational WHS policies, procedures, programs and legislative requirements to required personnel

explaining hazard identification and risk assessment outcomes to required personnel? Contribute to consultative arrangements for managing WHS and the three WHS procedures by:

assisting to implement consultative processed with staff on WHS matters

Respond to issues in a timely manner and in line with policies and procedures

Encourage others to participate in these arrangements

Engage with colleagues to identify and implement improvements? Contribute to organisational procedures for providing WHS training by:

identifying training needs of the team and reporting this to their manager

identifying strategies and opportunities for developing their work teams WHS competence and reporting this to their manager

support a work colleague to develop their WHS competence? Participate in identifying hazards, and assessing and controlling risks for the work area following organisational procedures in line with WHS legislation by:

identifying hazards in the work area and putting controls in place and reporting these

identifying and documenting inadequacies in existing risk control measures and reporting these

completing and maintaining WHS incident records in the work area? Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

Final results recordStudent name: Assessor name: Date Final assessment results

Task Type Result

Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC Feedback

My performance in this unit has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature: Date:

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: Date:

Office Pro

Hazard Inspection Checklist

Item Comments in relation to meeting room inspection Recommended immediate action What action should be taken to make sure this action does not happen in the future?

Is the floor space free of debris? Is the area clear of electrical lead/network cables? Are waste paper bins free of hazardous materials e.g. broken glass? Is there sufficient ventilation? Are the lights working effectively? If air-conditioned, is it working effectively? Are there any sources of excessive noise? Signed:

Date of inspection:

Incident Report Form

This form is to be completed in the event of an incident or emergency.

Details of incident

Date: / / Time: Location: Name of person/s involved in incident: Location of incident: Provide details of the incident.

Describe any injuries.

Outline actions taken as applicable.

Describe hazards that may have contributed to or caused the injury.

Other notes and comments.

Signature of person completing report Print name: Date: / /

WHS Action Plan

Date: Reviewer: Department: Item Action Completed

-4109268535384The Return to Work Toolkit is available to download from: www.worksafe.vic.gov.au/rtwThe Return to Work Toolkit is available to download from: www.worksafe.vic.gov.au/rtw