CHCECE044

Unit Codes:

CHCECE044

CHCECE049

CHCECE053

Unit/s Name: Facilitate compli Embed environmental

responsibility in service operations ance in an education and care service

Respond to grievances and complaints about the service

Student Assessment

Student Name: Student Number: Assessors name: *Assessment due date: Enrolled College: Qii (RTO NO: 31353) QiiT (RTO NO: 41174)

*All assessments to be submitted in person by 5pm on the due date via the Qii/QiiT Reception desk. Assessment submission register to be completed as formal acknowledgement of the submission.

Assessment Task 1: Written Questions

0-127000The following assessment tasks use a simulated childcare centre called Little.ly Early Learning Centre. In order to complete the assessment tasks, you will need to access information, templates, policies and procedures associated with Little.ly. This can be done in one of two ways: either your assessor will provide you with copies of the appropriate documents, or they will provide you with login details for Little.lys website. Navigate to www.littlely.eduworks.com.au, select Log in and enter your username and password prior to completing your assessment tasks. You should familiarise yourself with what Little.ly does, the services it provides, the employees and organisational structure of the centre.

lefttop00Task summary There are 18 questions and some questions have sub-parts.

You must answer all questions and their parts correctly to achieve a satisfactory outcome for this task.

Specific questions are posed for which you are to respond or terms for you to define. You will need to undertake your own research, as well as reflect on the unit content. This is to enable you to correctly define, respond and fully explain different concepts, models or applications. Remember, you can revisit your learning unit/activities at any time. The Assessor is looking for the correct use of terms, knowledge applied, and your ability to accurately interpret and respond to specific questions within the context of this unit. If additional space is required, please attach additional paper clearly listing the Question Number, Your Name and Student Number.

If no direction is provided, word count for each response should be approx. 75 words minimum.

Question AUTONUMLGL * Arabic e

Research the National Quality Framework and answer the following questions:

Provide an outline of the key components of the National Quality Framework.

List each of the seven (7) Quality Areas of the National Quality Standard.

Document each of the Quality areas in the table below.

For each of the seven (7) Quality Areas, identify at least one (1) example of a practice you might observe in a service that demonstrates how the service is meeting this practice.

(Minimum 30 words for each)

Quality Area Example of observable practice in a service

Explain the purpose of the National Law and Regulations in the ECEC sector.

(Minimum 70 words)

List three (3) guiding documents under the National Quality Framework and explain how they support services to improve quality.

(Minimum 30 words for each)

Guiding document Explain how this supports the quality practice

Question AUTONUMLGL * Arabic e

Research the latest Snapshot from ACECQA and examine current sector trends on the following link. http://snapshots.acecqa.gov.au/Snapshot/index.htmlProvide at least five (5) trends or pieces of information you found in the Snapshot (this must be in your own words).

Minimum 2-3 sentences for each

Question AUTONUMLGL * Arabic e

As part of the National Quality Framework, teams are required to critically reflect on their practice.

Define critical reflection in your own words.

(Minimum 50 words)

Explain the purpose of critical reflection in an education and care service?

(Minimum 50 words)

Outline how educators can engage in critical reflection.

(Minimum 50 words)

List strategies educational teams can use to ensure that critical reflection or self-assessment process is meaningful.

Question AUTONUMLGL * Arabic e

Research and define environmental responsibility.

(Minimum 70 words)

Explain why it is important to plan for children to learn about the environment and become environmentally responsible.

(Minimum 70 words)

Research and outline your findings related to the importance of Aboriginal and/or Torres Strait Islander Peoples cultures and how we practice environmental responsibility.

(Minimum 70 words)

Question AUTONUMLGL * Arabic e

Research and identify at least five (5) global impacts/key issues around environmental responsibility and explain their relevance at a local level.

(Minimum 70 words)

Question AUTONUMLGL * Arabic e

Explain your understanding of human and animal activity on the environment and discuss why it is important to teach children to be environmentally responsible.

(Minimum 50 words)

Question AUTONUMLGL * Arabic e

It is important to teach children to be environmentally responsible in Early Childhood Education and Care and to embed changes within the community. When planning for these changes and the process of embedding these practices, its important to think about all the considerations related to the principles of change management.

Answer the following about the process of change related to sustainability.

Identify and list the principles of change management.

Think about the barriers to change and the reasons people would not want to change.

List two (2) barriers to change indicating why people would not want to change.

List two (2) drivers of behavioural change and explain why people would want to be more responsible with the environment.

Discuss why educators in an early childhood education setting can influence change with their sphere of influence.

(Minimum 70 words)

Question AUTONUMLGL * Arabic e

Research and identify at least five (5) current and innovative strategies or approaches to embedding environmental responsibility into education and care service practice.

(Minimum 70 words)

Question AUTONUMLGL * Arabic e

Read and review the Little.ly service Philosophy, policies and procedures in relation to environmental responsibility and respond to the following questions.

Discuss the service stance on environmental responsibility and sustainability.

(Minimum 50 words)

Outline at least three (3) suggestions you have to enhance the service practices documented in relation to environmental responsibility.

(Minimum 50 words)

List three (3) ways not mentioned above that a service can plan for and support childrens learning around environmental sustainability.

(Minimum 50 words)

List three (3) examples of elements the service could include in their Philosophy/policies/procedures to ensure that children have the opportunity to learn about Aboriginal and/or Torres Strait Islander Peoples practices around environmental sustainability and responsibility.

Question AUTONUMLGL * Arabic e

Identify where the National Quality Standard guides educators to engage in environmental responsibility and document the standard and element below.

(Minimum 30 words for each)

Quality Area Standard Element

Discuss the service stance on environmental responsibility and sustainability.

(Minimum 50 words)

Question AUTONUMLGL * Arabic e

Research Conflict Theory and provide an overview of the theory by completing the table below.

Conflict theory List of Conflict Theory components

Signs of conflict Stages of conflict Levels of conflict Factors involved in the conflict.

What are the results of managing a conflict effectively?

(Minimum 50 words)

Question AUTONUMLGL * Arabic e

Briefly describe the principles of mediation and explain for each how this works in a service.

Question AUTONUMLGL * Arabic e

Summarise the Little.ly service complaint procedure and other related policies and procedures such as policies related to grievances and governance/leadership.

(Minimum 70 words)

Question AUTONUMLGL * Arabic e

Explain the process and requirement for reporting complaints and grievances to the Regulatory Authority.

(Minimum 50 words)

Question AUTONUMLGL * Arabic e

Describe the role of a Director in relation to confidentiality of complaints and grievances.

(Minimum 30 words)

Question AUTONUMLGL * Arabic e

Research and list at least two (2) support services where you can seek advice before investigating and resolving complaints.

(Minimum 50 words)

Question AUTONUMLGL * Arabic e

Identify the relevant code of ethics when managing complaints in Education and Care and identify one (1) point related to this code that is relevant to complaints handling.

Question AUTONUMLGL * Arabic e

Read the below scenarios and explain how you think the family might respond and discuss how the approach is taken to manage the issue could impact the family response and explain how the approach could be improved. How the family might respond and how the approach is taken to manage the issue could impact the family response. Explain how the approach could be improved.

Scenario 1

A parent called the centre at 9:00 a.m. to discuss their childs medication that they have been given. She wanted to talk with the Director about managing this medication and checking what else she needs to do before her daughter can attend tomorrow.

The Director did not respond until 5:30 p.m. The response was provided by email stating, sorry I missed your call. Ill chat with you tomorrow when you come in. Scenario 2

A parent approached the team leader of their childs room and told them that their child had been bitten yesterday by another child.

The educator said, actually, come to think of it, they did cry, but I just thought they were being a bit winey because it was almost home time. Sometimes children bite and theres not much we can do about it.

Assessment Task 2: Preparing the Service and Resolving Concerns1905top00Task Summary For this task, you are required to complete two case studies and answer all questions correctly.

This task consists of two (2) case studies:

For Case Study 1, you must prepare the service for assessment by planning a staff meeting to inform the team of what to expect.

For Case Study 2, you have received a written complaint from a parent, and you will respond, investigate, manage and resolve the concern.

Case Study 1: Preparing the Team for AssessmentTask Instructions

Read the case study below.

You must fill in the meeting agenda template and answer all questions and correctly to be marked as Satisfactory for this task.

Case study 1: Prepare Service for Assessment

You are the Assistant Director at Little.ly Early Learning Centre, and you just received notification from the Regulatory Authority that your service is beginning the assessment process. The letter explains that the Quality Improvement Plan is due in three weeks, and the assessment visit will be conducted within the next six weeks.

You have been asked to assist with getting the team ready for assessment. This includes planning and facilitating a staff meeting/training about the National Quality Framework and assessment process.

The service has only been in operation for one year, and the staff team and educational team are new to it. Many team members have not previously worked in Early Education and Care, so they are not familiar with the assessment process or the National Quality Framework and feel nervous.

The Quality Improvement Plan is not up to date. It is important that there is an opportunity for staff to be involved in the self-assessment process during the staff meeting. This includes them identifying current strengths of the service and areas for improvement. It is also important that they are aware of the current goals of the service.

Section 1

What information would you provide to the team in the meeting/training about the National Quality Framework and the Assessment process to ensure they are prepared and knowledgeable?

Please fill out the below meeting agenda template, ensuring that you cover all points on the left-hand side of the template (also provided as a Word document to be completed electronically if preferred).

Staff Meeting Agenda

Time of meeting Date of meeting Service name Agenda items to be discussed and relevant information

(student to fill out)

National Quality Standard

Outline the levels of rating.

Outline the steps in the process.

Detail the relevant approved learning framework.

Provide an overview of standards (List the Quality Areas).

Provide a detailed description of what Quality Area 3 covers and how it relates to the service. National Quality Framework

Provide an overview of National Law and National Regulations, identifying which law and regulation related to your jurisdiction.

List three items of legislation or regulations included in Quality Area 7 and describe how they relate to the service. Describe and detail what documents/handouts you would present to the staff team about these three regulations or law items. Assessment

Summarise what the team should expect for Assessment.

Summarise how they should prepare for the visit.

Discuss advice you would give to the team about assessment. Responsibilities and action tasks

Explain how you would share the team responsibilities.

Explain how you would share Individual responsibilities. Self-assessment team activity

Describe a team activity/ networking session you will facilitate to identify strengths and key improvements sought for the service. Question 1.1

Describe how you would facilitate the meeting/training and what you would do to ensure the team are confident going into the Assessment process.

(Minimum 30 words)

Question 1.2

Explain how you would ensure the service continues to prepare for assessment following the meeting by detailing follow up meetings and tasks you would complete.

Explain who would be involved.

(Minimum 50 words)

Case Study 2: Respond to a Written ComplaintTask Instructions

Read the case study below.

You must answer all questions and respond to all sections correctly to be marked as Satisfactory for this task.

Case Study 2: Responding to a Written Complaint

You are working as the Centre Manager of Little.ly, and you are the Nominated Supervisor of the service.

The Little.ly service uses an online programming platform to communicate with families and share information and photos.

You are checking your emails, and you read the one below. It is from a mother of one of the children in the Valley Oak Room.

Dear (your name),

I am writing to share my absolute disgust about the fact that my child (name) was photographed picking her nose in a photo sent to all families last night.

Now I want to know what on earth went on when the staff chose to share a photo with her in the background, clearly having a private moment.

I am embarrassed for her and feel that you have let her down. How dare you!

Not only was she in the photo, she was also tagged and named for all parents to know who she is. Thats not fair.

What are you going to do about this?

I am so ropable I think I might even pull her out of the service.

I expect you to respond today.

(mums name)

The email was received at 7:00 a.m.; however, you are only just reading it now at 10:00 a.m.

This family has been at the service for three years and have not previously complained about anything prior to this.

You will need to make some notes before responding via phone and arranging a face-to-face meeting with the mother.

Question 2.1

Identify the concerns and list the key issues you will need to address with the parent.

(Minimum 30 words)

Question 2.2

Outline the process you plan to take to respond to and resolve the complaint.

(Minimum 30 words)

Question 2.3

Describe the steps you would take to investigate the complaint.

(Minimum 50 words)

Question 2.4

Analyse the Little.ly service policies and procedures in relation to privacy/confidentiality and grievances and how they relate to this complaint.

(Minimum 50 words)

Question 2.5

Summarise the process according to the grievance/complaints procedure of the service in your own words.

(Minimum 50 words)

Question 2.6

Write a staff memo (two paragraphs in length) summarising the privacy/confidentiality policy with reminders and expectations for abiding by this policy.

Question 2.7

Complete the Complaints Notification form to the Regulatory Authority below, answering all parts (also provided as a Word document to be completed electronically if preferred).

Complaints Notification Form

Time complaint received Date complaint received Service name Details of complaint received by service Details of actions taken to address the grievance/complaint Question 2.8

Detail your written response to the parent. In the email response, you must include the following:

Explain what she can and cannot expect from the process.

Apologise and explain to her how you are handling the process.

Confirm the meeting time and date.

Notify her that a report has been made to the Regulatory Authority.

Thank her.

Question 2.9

Identify and outline at least one (1) opportunity for improvement arising from the complaint.

Complete the Quality Improvement Plan Template below with your key improvements.

Ensure you complete all areas of the template (also provided as a Word document to be completed electronically if preferred).

Quality Improvement Plan Template

National Quality Standard/ Element Issue identified during self-assessment What outcome or goal do we seek? Priority (L/M/H) How will we get this outcome? (Steps) Success measure By when? Progress notes

Assessment Task 3: Responding to Grievances and Complaints1905top00Task Summary For this task you are required to respond to complaints about the service in two role plays. The purpose of this assessment is to appropriately manage complaints and respond accordingly. You will be required to answer questions following the role plays.

lefttop00Task Instructions You must complete all parts of the task outlined below.

Role Play 1: Responding to Systemic Problems to Improve PracticeTask Instructions

Read the scenario and follow the instructions below:

Responding to Systemic Problems to Improve Practice

For this role play, your assessor will play the role of the Parent.

You have received a phone call from a parent who is concerned about a systemic issue related to the use of plastic bags. Currently, the service sends all soiled clothes home in plastic bags, and the parent is concerned about the environmental impact of this practice.

They are seeking an alternative resolution to this process for all children in care.

You are the team leader of the room and also the environmental responsibility officer for the service.

The parent works for the government in environments and wildlife.

Prior to the role play, you must read policies from the Little.ly service.

Use these policies to inform your response to the parent and your improvement planning decision-making.

Collaborative partnerships with families and community

Complaints management or grievance procedure

Quality Improvement Planning

As part of the role play, you will also be required to answer verbal questions to demonstrate your ability to respond appropriately to the complaint.

During the role play, your assessor will be observing you for the following:

Respond using appropriate communication strategies such as active listening, open-ended questions and negotiation.

Clarify the concern promptly.

Identify key issues.

Openly discuss possible resolutions.

Engage in collaborative decision-making.

Confirm the next steps with the parent.

Obtain agreement with relevant parties.

Clarify agreement with all relevant parties.

Your assessor will also ask you some verbal questions after the role play.

The questions will relate to the following topics:

Discuss the people involved in the decision-making and the practice change.

Explain the Quality Improvement Plan goals.

Describe the community involvement in decision making and Quality Improvement Planning.

Explain policies to support your response and decision making.

Describe ethical dilemmas related to the parent suggestion.

Role Play 2: Respond to a Complaint Effectively

Task Instructions

Read the scenario and follow the instructions below:

Responding to a Complaint Effectively to Inform the Quality Improvement Plan

For this role play, your assessor will play the role of parent.

A parent arrives at the service very upset and angry. She asks to speak with you about her child. The child (Sarah, who is three years old) is wearing a sling. You come to the office and speak with her.

The mother angrily informs you that Sarah came home last night and was out of sorts. She kept crying and holding her shoulder and arm. The mother (Jessica) explains that she took her to the hospital and had an X-ray, and Sarahs collarbone is broken.

You are the team leader of the room that the child attends. There were you and two other educators for the day. Nobody noticed the child having a fall or being injured. She didnt complain or display any distress.

The mother wants to understand how she was not informed of any injury to her daughter and that she was not notified of anything when she collected her child.

She is saying words such as malpractice, abuse and neglect. She is very angry and says she is going to report us for this incident. Firstly, she wants to know what went on yesterday in the room.

Prior to the role play, you should read the following policies at your workplace and use these policies to inform your response to the parent.

Complaints management or grievance procedure

Health and safety

Educational program and practice

Physical environments

Relationships with children

Quality improvement planning

Governance and leadership

Before the role play, you are required to look up resources (both non-government and government) that can support you to maintain compliance as you handle this complaint and a serious incident.

As part of the role play you will also be required to answer verbal questions to demonstrate your ability to respond appropriately to the complaint.

During the role play, your assessor will be observing you demonstrate the following:

Respond using appropriate communication strategies such as listening respectfully, open-ended questions and assertiveness where appropriate.

Clarify the concern promptly and identify key issues.

Clarify misunderstandings around role and processes.

Use effective non-verbal communication, including your non-verbal signs and recognising signs of the parent.

Explain the reporting process to the parent and inform them of the next steps.

Direct parent to appropriate forums aligned with the complaints procedure.

Read and research policies and procedures and use them to guide your practice.

Answer questions effectively.

Your assessor will also ask you some verbal questions after the role play.

The questions will relate to the following topics:

communication techniques being influenced by different social and cultural groups

quality improvement planning

steps required to investigate the incident and report

resources available to support compliance.

Assessment Task 4: Plan for Environmental Responsibilities1905top00Task Summary This task requires you to plan for environmental responsibility in a service by developing a plan and implementing one of these plans with children. This task consists of two parts:

In Part A, you must consult with the service leader and one other colleague and complete the Understanding Current Environmental Responsibility Practices Template. You are also required to complete the Planning for Enhanced Environmental Responsibility in an Education and Care Service Template.

In Part B, you will plan and design a learning experience for children that improves their experiences and understanding of the natural environment and develops their environmental sustainability skills. You must also engage with children in this space and facilitate their learning, thinking and idea creation.

Part A: Evaluate and Implement Practices for Environmental Responsibility

1905top00Submission Requirements: Part A Completed Understanding Current Environmental Responsibility Practices Template

Completed Planning for Enhanced Environmental Responsibility in an Education and Care Service Template

Task Instructions: Part A Step 1: Consult with colleagues in the service to understand current environmental responsibility practices.

Step 2: Complete the Planning for Enhanced Environmental Responsibility in an Education and Care Service Template.

Step 1: Consult with colleagues in the Service to Understand Current Environmental Responsibility Practices Template

For this stage of the assessment, you are required to complete the following:

Meet and consult with the service leader (Director or Manager) in relation to current environmental practices of the service. During this meeting, you are encouraged to use the template Understanding Current Environmental Responsibility Practices to guide your discussion and questions.

Gather information by engaging communication techniques such as open-ended questioning, listening and confirming understanding.

Fill out the Understanding Current Environmental Responsibility Practices Template in full, completing all sections.

Ask your supervisor to sign the Supervisor Confirmation section of the document following the meeting with the Director/Manager.

Step 2: Complete the Planning for Enhanced Environmental Responsibility in an Education and Care Service Template

For this stage of the assessment, you are required to demonstrate the following:

Plan for enhanced environmental responsibility in the service.

Complete the Planning for Enhanced Environmental Responsibility in an Education and Care Service Template, based on your consultation and any research you have done. Describe at least one practice (other than the current practices) that you would plan for the service to embed.

Choose one plan for enhanced environmental responsibility and implement the change within the service during your placement.

Review and reflect on the implementation of the plan.

Understanding Current Environmental Responsibility Practices

Curriculum including biodiversity Eco-friendly material usage Eco-literacy for children Energy Water Natural environment Recycling and upcycling Toxins Waste including food waste

Consult with the centre leader about the services current environmental responsibility practices in each of the areas listed in this template and document or list responses. Ask about how they integrate sustainability across all areas of practice (document beside). Ask if and how they monitor and evaluate qualitative and quantitative measures of success with regards to their practice (document their responses beside). Read the service policies in relation to environmental responsibility and summarise your findings. Read the service Philosophy and document any elements that relate to environmental responsibility. Ask the service leader if they have any future plans to enhance the services environmental responsibility practices. Ask how children and families demonstrate support for the services environmental responsibility plan. Ask the service about their practices related to Aboriginal and/or Torres Strait Islander peoples environmental responsibility practices. Service Leader Confirmation

The student is required to consult with the service leader regarding environmental responsibility practices of the service.

By signing this form, you agree to the following:

The student consulted with the service leader or workplace supervisor at the beginning of the assessment to learn about current practices.

The student communicated effectively using open-ended questions, listening and confirming understanding.

The student consulted with the service leader or workplace supervisor at the end of the assessment to share their outcomes and evaluations of the experiences they implemented.

Student name:

Supervisor name:

Supervisor signature:

Date: ../../..

Planning for Enhanced Environmental Responsibility in an Education and Care Service

Curriculum including biodiversity Eco-friendly material usage Eco-literacy for children Energy Water Natural environment Recycling and upcycling Toxins Waste including food waste

Based on your consultation and any research you have done, describe at least one practice (other than the current practices) that you would plan for the service to embed Write at least three points you would add to the service policies and procedures in relation to environmental responsibility based on the plan you have created. Write one statement you would add to the service Philosophy based on your plan above to enhance the service focus on environmental responsibility. Explain how you would support the service team to embed practice if you were the new Environmental Responsibility coordinator. Implementing Your Plan

Choose one of the above practice ideas to implement whilst on your placement and make a list of strategies you will use to implement this practice with both educators and children. Outline how you will support children to learn about Aboriginal and/or Torres Strait Islander Peoples practices in relation to environmental responsibility within this experience. Describe the impact you expect this practice to have on the service and on the environment, think about the qualitative and quantitative results you expect. Describe how you plan to support children to take the lead in the environmental responsibility in the service. Reviewing the Plan

Outline what changes are being made and how the idea/practice has been received. List at least two ways you can gather feedback about the new practice from families, children and staff. Evaluate the outcome of the implementation. i.e. how is it going and was it successful? Based on your evaluation and feedback you have received, identify at least one further change or improvement that should be made to your plan to ensure it is embedded in the service practice. Part B: Plan and Facilitate Childrens Learning about Environmental Responsibility1905top00Submission Requirements: Part B Completed Plan, Implement and Evaluate Childrens Learning About Environmental Responsibility Template

lefttop00Task Instructions: Part B You are required to plan and design three learning experiences or provocations for children that improve their experiences and understanding of the natural environment and develops their skills for environmental sustainability. You are also required to engage with children in this space and facilitate their learning by encouraging them to talk and think about environmental responsibility and ideas to reduce their carbon footprint.

Step 1: Planning and Designing a Learning Experience or Provocation

For this stage of the assessment, you are required to demonstrate the following:

Design and plan three learning experiences or provocations (they might be group-time experience or learning spaces) for children. The learning experiences must facilitate the following:

Improve childrens experiences and understanding of the natural environment.

Develop childrens skills for environmental sustainability.

Provide opportunities to learn about Growing and preparing food.

Provide opportunities to learn about recycling.

Provide opportunities to learn about waste reduction.

Create opportunities in consultation with children to design innovative strategies that promote environmental responsibility.

Document your plans on the template below (one template for each experience). Include photos of the experiences or provocations if relevant.

Step 2: Implement Planned Experience and Engage Children in Learning

For this stage of the assessment, you must complete the following:

Implement learning experiences or provocations you have planned and engage children in the experiences.

Your facilitation of the experiences must demonstrate the following:

Engage with children in learning experiences.

Support childrens learning.

Encourage children to talk and think about environmental responsibility and discuss ideas to reduce their carbon footprint.

Step 3: Document and Share Your Reflections of the Teaching and Learning

For this stage of the assessment, you are required to complete the following:

Reflect on the plans and implementation of the three experiences on the template below, answering all questions.

Meet with the workplace supervisor or service leader to share the outcomes of your experiences and your evaluation of the practices.

Your workplace supervisor must observe the experience and sign to confirm you have implemented the planned experiences or provocations.

Plan, Implement and Evaluate Experience to Support Childrens Learning About Environmental Responsibility

Student name Assessment task Supervisor name Date completed Workplace Plan for childrens learning about environmental responsibility

Planned experience or provocation

(Describe the learning experience or provocation you have designed for children, including all elements of the Step 1 instructions.) Improving childrens experience and understanding of the natural environment

(Describe your intentions for the experience or provocation you have designed and how it will improve childrens experience and understanding of the natural environment. List the resources you will include in the experience.) Developing childrens skills for environmental sustainability

(Describe how the experience or provocation you have designed will develop childrens skills for environmental sustainability. List the resources you will include to support this learning in the experience.) Providing opportunities to learn about growing and preparing food

(Describe how the experience or provocation you have designed will provide opportunities for children to learn about growing and preparing food.) Providing opportunities to learn about recycling

(Describe how the experience or provocation you have designed will provide opportunities for children to learn about recycling.) Providing opportunities to learn about waste reduction

(Describe how the experience or provocation you have designed will provide opportunities for children to learn about waste reduction.) Providing opportunities to learn about waste reduction

(Describe how the experience or provocation you have designed will provide opportunities for children to learn about waste reduction.) Extending learning beyond the service by using a sphere of influence

(Describe how the experience or provocation you have designed could be followed on into the childrens home lives/community.) Implement Experiences to Facilitate Childrens Learning About Environmental Responsibility

(Your workplace supervisor must observe the experience and sign to confirm you have implemented the planned experience or provocation)

Implement and evaluate planned experience or provocation and facilitate childrens learning.

(Write an observational record of the planned experience or provocation, explaining how it went. Write 12 paragraphs. Providing responses to the below questions:

How many children were involved?

How you engaged in the experience?

How did you support childrens learning?

How did you encourage children to talk and think about environmental responsibility and discuss ideas to reduce their carbon footprint?

List the innovative ideas designed in consultation with children to environmental responsibility.) Reflection of planned experience or provocation

(Reflect on the planned experience or provocation and detail any changes you would make to the experience if you were to do it again. You must explain why you would make these changes.) Workplace supervisor to sign to confirm that the planned experience or provocation was implemented, and the student engaged with children to foster their learning about environmental responsibility.

Supervisor Name: Date:

Supervisor signature:

Assessment Task 5: Facilitate Compliance in an Education and Care Setting1905top00Task summary For this assessment task, you must complete the following self-assessment process and plan for quality improvement. This task has three parts:

In Part A, you are required to facilitate a self-assessment visit to the service with a focus on two quality areas (Quality Area 3 and Quality Area 7). During this visit, you will go to all rooms of the service, speak with team members and document strengths and areas for improvement. Document your notes on the Self-Assessment Template.

In Part B, you must develop a quality improvement plan based on the two areas. You are required to document your quality improvement plan in the Quality Improvement Plan Template.

In Part C, you will create a plan for continuous improvement at the service. You will document your plan on the Continuous Improvement Plan Template.

Part A: Self-Assessment

1905top00Submission requirements: Part A Completed Self-Assessment Template

lefttop00Task instructions: Part A For this part of the assessment, you are required to facilitate a self-assessment visit to the service with a focus on two quality areas (Quality Area 3 and Quality Area 7).

For your assessment of Quality Area 3 you will focus on:

Element: 3.2.3 The service cares for the environment and supports children to become environmentally responsible.

For your assessment of Quality Area 7 you will focus on:

Element: 7.2.1 There is an effective self-assessment and quality improvement process in place

During this visit, you will go to all rooms of the service and observe practice related to the Quality Areas in the Self-Assessment Template. You will need to schedule your time visiting each room.

You will be required to read the current Quality Improvement Plan of the service.

You will be required to speak with team members and ask questions related to these quality areas and how they currently embed this practice into their service operations.

You will be required to document strengths and areas for improvement on the Self Assessment Template.

Once you have completed the self-assessment tasks, leave a copy with the Director/Manager to be able to use to support discussions regarding their QIP and assessment.

Self-Assess the service against the National Quality Standard

Student name Assessment task Supervisor name Date completed Centre name Standard 3.2: The service environment is inclusive, promotes competence and supports exploration and play-based learning.

Concept Element Identified practice/evidence from self-assessment. (Record examples of the practices you observed that align with this element of the NQS and examples of observations that identify areas for improvement) Met Not Met

Environmentally responsible 3.2.3 The service cares for the environment and supports children to become environmentally responsible. FORMCHECKBOX FORMCHECKBOX

Service strengths identified

(List the service strengths that align with this element that you recommend putting as strengths in the Quality Improvement Plan.) Areas for improvement identified

(List the service areas for improvement that align with this element that you recommend putting as goals in the Quality Improvement Plan.) Standard 7.2: Effective leadership builds and promotes a positive organisational culture and professional learning community.

Concept Element Identified practice/evidence from self-assessment. (Record examples of the practices you observed that align with this element of the NQS and examples of observations that identify areas for improvement) Met Not Met

Continuous Improvement 7.2.1 There is an effective self-assessment and quality improvement process in place FORMCHECKBOX FORMCHECKBOX

Service strengths identified

(List the service strengths that align with this element that you recommend putting as strengths in the Quality Improvement Plan.) Areas for improvement identified

(List the service areas for improvement that align with this element that you recommend putting as goals in the Quality Improvement Plan.) Check for accuracy of required documents

(Complete the checklist of service policies required for Assessment and service operation under the Regulations. If there are any policies not able to be located, identify these as goals in your Quality Improvement Plan.) Policy Required for Assessment

(Check service policies and procedures and complete the checklist to ensure the service has all required policies, procedures and documents.) Centre has this document

Health and safety policies and procedures including:

delivery and collection of children

excursions

refusal of authorisation for a child to leave the service

dealing with infectious disease

dealing with medical conditions

emergency and evacuation FORMCHECKBOX

Health and safety policies and procedures which cover:

nutrition

food and beverages

dietary requirements

sun protection

sleep and rest for infants and children

water safety

the administration of first aid

incident, injury, trauma and illness

a child-safe environment FORMCHECKBOX

Staffing policies and procedures, including:

a code of conduct

determining the responsible person present

the participation of volunteers and students FORMCHECKBOX

Relationships with children policies and procedures, including

interactions with children FORMCHECKBOX

Service management policies and procedures, including:

governance and management of the service

confidentiality of records FORMCHECKBOX

Enrolment and orientations policy FORMCHECKBOX

Payment of fees policy FORMCHECKBOX

Dealing with complaints FORMCHECKBOX

Accurate, up to date and active Quality Improvement Plan FORMCHECKBOX

Share your self-assessment with the team and seek feedback from the team.

(Once you have filled in the above form and completed your self-assessment, choose a colleague to share your self-assessment with and seek their feedback. Document the feedback/ discussion in the table beside.)

Part B: Quality Improvement Plan1905top00Submission requirements: Part B Completed Quality Improvement Plan

lefttop00Task instructions: Part B For this part of the assessment, you must develop a Quality Improvement Plan and fill in the template.

You must respond to all areas of the template.

Record the Quality Improvement Plan clearly and concisely.

In the template, you must complete the following:

Document at least two goals for each element.

Identify and document two issues for each area.

Identify and document two goals for element 3.2.3.

Identify and document two goals for element 7.2.1.

Determine for each of the four goals (low, medium or high).

Provide a description of the steps to take to achieve the goal (these can be dot points).

Identify and document the success measure for each of the four goals.

Document a date by which the goal should be achieved. Some goals will take longer than others for a service to achieve and embed into practice.

Document one example of a progress note for each of the four goals.

Quality Improvement Plan

Student name Assessment task Supervisor name Date completed Workplace Standard 3.2: The service environment is inclusive, promotes competence and supports exploration and play-based learning.

Key improvements sought

Quality Improvement Plan

Standard/element Issue identified during self-assessment

(Explain the reason for the goal.) What outcome or goal do we seek?

(Explain the goal, ensuring it is clear and achievable.) Priority (L/M/H)

(Determine the priority e.g. low, medium or high. In the below box you can write L, M or H.) How will we get this outcome? (Steps)

(List the steps the service will take to achieve this goal.) Success measure

(Explain what it will look like when the service has achieved this goal.) By when?

(Document a date to be achieved.) Progress notes

(Document an example progress note. For example: December, all staff have now been informed through a staff meeting about this goal.)

3.2.3 3.2.3 7.2.1 7.2.1 Part C: Continuous Improvement

1905top00Submission requirements: Part C Completed Continuous Improvement Template

lefttop00Task instructions: Part C For this part of the assessment you are required to develop a plan for Continuous Improvement and fill in the template.

You must respond to all areas of the template.

Continuous Improvement Template

Planning for ongoing improvement and self-assessment

Explain the purpose of Continuous Improvement and why it is important.

(Explain the purpose of continuous improvement and why it is important to have a plan for self-assessment and continuous improvement. 12 paragraphs.) Document what strategies you would implement to collect information from staff, children, families and the community in on an ongoing basis to support your self-assessment against the National Quality Standard.

(List the strategies you would use. For example, these might include staff meetings, surveys, etc.) Create a timeline for regular collaboration with stakeholders to review the Quality Improvement Plan.

(How often will you engage with stakeholders? Who are the stakeholders? How will you gather feedback? You may wish to create a table to document the timeline.) Create and document a plan for updating the Quality Improvement Plan and keeping it an ongoing process

(Document who will be responsible for updating the QIP, how often they will update it, how the goals will be worked towards and how they will make sure the QIP is visible.) Document Version Control Information DATE CHANGES MADE APPROVED BY

11/09/2022 Addition of information required by DESBT as per feedback:

Process for directing Assessor to check submitted assessments against UoC requirements and benchmarking Zoe Hartnett

06/06/2023 EduWorks original documents redated MDeC

End of Document