Civil Construction Design
32004082550
Civil Construction Design
RIIQUA601E Establish and maintain a quality system.
Assessment Tasks Answer Sheet
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Student Name Student ID Part A- Plan Quality Management - Inputs
Table 1: Stakeholder register: Identify at least five stakeholders.
ID Stakeholder Name Category Stakeholder Analysis Group Organisation or Group Role or Job title Email address Communications sent to date
Stakeholder name Internal / External Key Player / Keep Informed / Meet their needs etc The name of the organization or group the stakeholder belongs to Job title or role held by the stakeholder x@x.com Record of letters, phone calls sent to stakeholder
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5
RISK REGISTER
Table 2: Identify at least Six risks.
Project name: Project manager: ID Date raised Risk description Likelihood Impact Risk Rating Owner Corrective action Contingent action Status
Never, Occasionally, Sometimes, often, frequently Insignificant, Minor, Moderate, Severe, Catastrophic Likelihood x Impact [Person managing the risk] [Actions that can be taken to reduce the likelihood of the risk occurring. May also be acceptance of the risk or transference of the risk e.g. insurance] [What will be done if this risk does occur? Usually, actions to reduce the impact on the project] [Open, Waiting, Closed]
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2
3 4 5 6 Stakeholder Communication Matrix
Table 3: Use the same stakeholders identified in table 1.
ID Stakeholder Communication needs Person responsible Medium (How?) Frequency
<Person or groups who will receive the information> <Information/communication requirements including language, format, content, and level of detail> <Person responsible for communicating the information> <How will it be sent? Format
and delivery method including any technology being used> <Timeframes and how often?>
1 2 3 4 5 6 RACI Matrix Template Table 4 Highlight the cell in the below table that matches the colour at the legend table.
Project tasks Project Team Members
Team member 1
(Position of member) Team member 2
(Position of member) Team member 3
(Position of member) Team member 4
(Position of member) Team member 5
(Position of member)
Legend
responsible accountable consult inform Work Breakdown Structure
Table 5: Use the same stakeholders identified in table 1.
Element Number WBS Elements
Activity, Task, or Sub-Task Name Definition of Activity or Task (Description) Responsible Person or Group Project Work Package
ID Enter the name or title of the Task, Sub-task, Activity or Deliverable. Provide a brief description of this Activity, Task or Sub-Task. Enter the person or group who are responsible Provide the name or number of the Project work package that this activity falls into.
Task A- Plan Quality Management Tools & Techniques
You need to demonstrate the different tools and techniques you are going to use in this process. This may include but are not limited to:
Table 6: Cost of Quality
Type of Cost Quality Cost Total Cost of Quality
Prevention Cost
Type 1: Cost of type 1: $
Type 2: Cos of type 2: Appraisal Cost
Type 1: Cost of type 1: $
Type 2: Cos of type 2: Internal Failure Cost
Type 1: Cost of type 1: $
Type 2: Cos of type 2: External Failure Cost
Type 1: Cost of type 1: $
Type 2: Cos of type 2: Total Cost of Quality $
MEETING AGENDA
Meeting/Project Name: Date of Meeting: Time: Meeting Facilitator: Location: 1. Meeting Objective
2. Attendees
Name Department/Division E-mail Phone
3. Meeting Agenda
4. Action Items
Action Item Owner Due date
5. Next Meeting (if applicable)
Date: Time: Location: Objective: Task A- Plan Quality Management Outputs
Table 7: Quality Metrics
QUALITY METRICS
IDWBS IDDeliverable Name Quality Metrics Measurement Method Status Notes and actions
1 1.1.2.1 Cost of construction after second month of progress Over budget or underbudget. Check work done against work planned after two months Project is underbudget No action needed since project is under budget
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Table 8: Quality Assurance Checklist
At the start of the project / Budget / Schedule / Closing out Y N N/A
Have the project sponsor and key stakeholders been identified? Did the key stakeholders participate in the planning? Part B- Perform Quality Assurance Inputs
Table 9 Process Improvement Plan - Action Plan
Completed By: Workplace/Organization: Workplace/Organization: Area of Improvement Action Item Person Responsible
1 2 3 4 Table 10 Training Plan
Activity Description Active / On Hold Responsible Person Completed/ In progress comments
Table 11 KPI
Key Performance Indicators (KPIs)
Team KPIs
# Area of Performance Low performance Ideal Performance High Performance
Learner must identify the area of performance for each Team KPI
Area of performance must refer to the specific aspects of the team task the team must perform that will be measured by each KPI. Learner must describe the range of performance for each area of performance that would be classified as low performance,
Performance categorized under Low Performance are those that are unsatisfactory and will need to be improved. Learner must describe the range of performance for each area of performance that would be classified as ideal performance.
Ideal performance represents the level of performance that that must be demonstrated by all team members during the completion of the team task. Learner must describe the range of performance for each area of performance that would be classified as high performance.
High Performance are those that exceed expectations and baselines set by Ideal Performance.
1 2 3 4 5 Part B- Perform Quality Assurance Tools & Techniques
Table 12- Quality Audit
What worked well? Why did it work well? Will this be shared and if so, how?
It shortened the training schedule by 50% because the team were able to empower the customers existing training team of 5+ trainers. Yes, share at next Project Management team meeting. Add to our team wide Lessons Learned log.
What didnt work so well? Why did it go wrong? Will this be shared and if so, how?
Customer acceptance was delayed leading to a delay in payment. The customer didnt agree upfront i.e., in the project start-up phase, to the acceptance criteria, and insisted all defects, even those with workarounds, be fixed first. Yes, share at next Project Management team meeting. Add to our team wide Lessons Learned log that acceptance criteria need to be signed-off before moving to the build phase of the project lifecycle.
Part B- Perform Quality Assurance Outputs
Table 13- Change Request
Changes are requested to be made to the following:
Project Charter Project Management Approach
Scope Statement Work Breakdown Structure
Performance Measurement Baselines Major Milestones and Target Dates
Key Staff Risk Management Plan
Scope Management Plan Schedule Management Plan
Cost Management Plan Quality Management Plan
Staffing Management Plan Communications Management Plan
Risk Response Plan Procurement Management Plan
Type of change:
Scope Cost
Communications Risk
Time Quality
Areas impacted:
Scope Communications Cost Risk
Time Resources Procurement Quality
Description of required changes:
Required Size of the changes:
Reasons for change(s):
Impacts Analysis of change(s):
Approval:
Full Name Signature Date Table 14- Quality Consultation Form - Construction Project
Consultation Purpose:
Please provide details about any quality concerns, suggestions, or recommendations related to the construction project. Your input is valuable in ensuring the project meets the desired quality standards and addresses any potential issues.
Quality Concerns / Issues
Quality Concerns/Issues Description Location Impact
Suggestions / Recommendation
Suggestions / Recommendation Description
Part C- Control Quality Tool & Technique
Table 15- Quality Inspection report
Quality Checklist
Project: Date:
Quality area Comply Noncompliance Justification Corrective Action Recommendations
Quality Objectives Achieved / Not Achieved Justification Corrective Action Recommendations
Prepared by: Signature Part C- Control Quality Outputs
Table 16- Lesson Learnt
# Issue description: Recommendation for improvement:
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