COMMUNICATE WITH INFLUENCE ASSESSMENT BSBCMM511

Contents

Introduction

Have you read the assessment requirements for this unit?

? Yes

? No

Do you understand the requirements of the assessments for this unit?

? Yes

? No

Do you agree to the way in which you are being assessed

? Yes

? No

Do you have any specific needs that should be considered

? Yes

? No

If so, explain these in the space below.

Do you understand your rights to reassessment?

? Yes

? No

Do you understand your right to appeal the decisions made in an assessment?

? Yes

? No

Student name

Student ID number

Student signature

Date

Assessment Task 1: Knowledge questions

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

the maximum time allowed for completing this assessment task

whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Industry

Transport

Media and government organisations (at least two):

Events (at least two):

Communication channels (at least two):

Students name:

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?

Completed successfully?

Comments

Yes

No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Task outcome:

Satisfactory

Not satisfactory

Assessor signature:

Assessor name:

Date:

Assessment Task 2: Project Portfolio

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

This project requires you to choose a scenario in your organisation that requires you to present information to others and negotiate outcomes.

You will be creating a presentation to present information to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members.

At these two meetings, you will present your presentation and adapt your communication to suit the audience at each meeting.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

To complete this assessment, you must assume a senior role in your chosen business. This role should suit a manager or leader in the organisation who identifies, analyses and acts on information from a variety of sources. This role should also require initiative and judgement to deal with unpredictable problems and manage the work of self and others.

It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include:

organisational objectives

relevant policies/procedures that guide communication (e.g. Meeting policy and procedure)

a scenario that requires you to present information to and negotiate with two different groups of people.

Examples of scenarios may include:

changing the organisational structure and related job roles/descriptions

introducing a new product range

legislative changes

office relocation

introduction of artificial intelligence or robotic process automation

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, have your business or case study (and supporting documentation/evaluation data) approved by your assessor.

Complete Page 4 of your Project Portfolio for this unit.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

Complete Section 1 of your Project Portfolio. To do this, you need to:

describe the organisation and its objectives.

choose and describe a scenario in your organisation that requires you to present information to others.

understand organisational and legal requirements

plan communication.

Make sure you have answered all questions in Section 1. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.

You will use the work done in this section of the Portfolio to create a presentation and adapt it for two different audiences.

Complete Section 2 of your Project Portfolio. To do this, you need to:

prepare a visual/written presentation to communicate your information to your two chosen audiences. As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly.

prepare any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).

schedule the meetings.

Make sure you have answered all questions in Section 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.

You will use the work done in this section of the Portfolio to meet separately with each of your chosen two audiences to present your presentation(s) and negotiate outcomes.

Meet separately with each identified group to present your presentation(s) and negotiate outcomes. Adapt your communication to suit each audience (as planned in Section 1)

Each meeting should take 30 minutes.

This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

As you lead each meeting:

engage and motivate the meeting attendees

set the meeting objectives (seek consensus from all attendees)

contribute to discussions using appropriate language, tone, structure and style (make sure you use active listening and questioning to seek information).

provide an opportunity for the audience to ask questions (make sure you answer them clearly and concisely).

negotiate as planned, establish areas of common ground and compromise where applicable.

resolve conflict

seek feedback after the presentation about the meeting and negotiation (this may be in any appropriate format e.g. verbally, using an online survey or a printed questionnaire).

Complete Section 3 of your Project Portfolio. To do this:

create separate written documents on the outcomes of each meeting (i.e. one document per meeting).

distribute your two meeting summary documents to relevant meeting stakeholders (separately).

Evaluate your presentations using the feedback received at the meeting, including what you did well and how you can improve.

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

Students name:

Did the student:

Completed successfully?

Comments

Yes

No

Plan for communication by:

describing the organisations objectives.

understanding organisational and legal requirements, including:

o policies and procedures that relate to communication

o relevant conventions and protocols for communicating with team members.

o authority to present information to others.

o legal and ethical responsibilities associated with confidential information

planning:

o who they will communicate to

o the purpose of communication

o information that must be communicated

o position to take

o confidential information

o negotiation details including:

- objectives

- position to take

- supporting arguments

- stakeholder needs and requirements

- potential issues or problems

o communication details, including:

- forum (to meet organisational objectives)

- vocabulary, tone, style, structure and team approach.

Prepare communication by:

preparing a visual/written presentation to communicate their information to their two chosen audiences (adjusting it to suit the audience and purpose accordingly).

preparing any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).

scheduling the meetings.

Present and negotiate information by:

meeting with two different groups of people to present their presentation(s), including:

o adapting their presentation and communication to suit the audience

o engaging with and motivating the meeting attendees

o setting the meeting objectives (seeking consensus from all attendees)

o contributing to discussions using appropriate language, tone, structure and style

o providing an opportunity for the audience to ask questions

o agreeing on terms to adopt and support their scenario

o negotiating as planned

o resolving conflict

o seeking feedback about their presentation

o using active listening and questioning to seek information and confirm understanding.

creating a written document on the outcomes of each meeting (separate document for each meeting)

distributing their two meeting summary documents to relevant meeting stakeholders

evaluating their presentations

identifying areas for improvement.

Task outcome:

Satisfactory

Not satisfactory

Assessor signature:

Assessor name:

Date:

Final results record

Student name:

Assessor name:

Date

Task

Type

Result

Satisfactory

Unsatisfactory

Did not submit

Assessment Task 1

Knowledge questions

?S

?U

?DNS

Assessment Task 2

Project Portfolio

?S

?U

?DNS

Overall unit results

?C

?NYC

Student signature: ___________________________________________ Date: _______________

Assessor signature: _________________________________________ Date: _______________