STAR INTERNATIONAL COLLEGE PTY LTD T/A STAR COMMUNITY COLLEGE

RTO CODE: 45190

CHCCOM005

Communicate and work in health or community services

STUDENT ASSESSMENT WORKBOOK

Table of Contents

Unit Assessment Plan

Assessment Instructions for the Student

Assessment Methods

Demonstrating Competency

Assessment Performance Resubmits

Workplace Assessment Observation

Plagiarism

Pre-Assessment Checklist

ASSESSMENT METHOD 1: Short Answer Questions ASSESSMENT METHOD 2: Projects

ASSESSMENT METHOD 3: Simulation Observations ASSESSMENT METHOD 4: Workplace Observations Assessment Record

Student Feedback Form

Instructions to Learner

Assessment instructions

Overview Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

• Address each question including any sub-points

• Demonstrate that you have researched the topic thoroughly

• Cover the topic in a logical, structured manner

• Your assessment tasks are well presented, well referenced and word processed

• Your assessment tasks include your full legal name on each and every

Active participation It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learners exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

• Presenting any work by another individual as one's own unintentionally

• Handing in assessments markedly similar to or copied from another learner

• Presenting the work of another individual or group as their own work

• Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a 0 grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome There are two outcomes of assessments: S = Satisfactory and NS

= Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded Competent (C) or Not yet Competent (NYC) for the relevant unit of competency.

If you are deemed Not Yet Competent you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as Not Yet Competent you will be required to re-enrol in the unit of competency.

Additional evidence If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Confidentiality We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning Candidates will be able to have their previous experience or expertise recognised on request.

Special needs Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements

Assessment can either be: ? Direct observation

• Product-based methods g. reports, role plays, work samples

• Portfolios annotated and validated

• Questioning

• Third party

If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.

Third parties can be: ? Supervisors

• Trainers

• Team members

• Clients

• Consumers

The third party observation must be submitted to your trainer/assessor, as directed.

The third party observation is to be used by the assessor to assist them in determining competency.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

Candidate Details

CHCCOM005 Communicate and work in health or community services

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for CHCCOM005 Communicate and work in health or community services.

Name:

Address:

Email:

Employer:

Declaration

I declare that no part of this assessment has been copied from another persons work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed:

Date:

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another persons work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1:

Signed:

Learner 2:

Signed:

Learner 3:

Signed:

Observation/Demonstration

Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.

An explanation of observations and demonstrations:

Observation is on-the-job

The observation will usually require:

• Performing a work-based skill or task

• Interaction with colleagues and/or Demonstration is off-the-job

A demonstration will require:

• Performing a skill or task that is asked of you

• Undertaking a simulation

Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the units elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.

Final Assessment-1 SHORT ANSWER QUESTIONS (SAQ)

Student & Assessor Cover Sheet

Student Name
Student Number ID:
Date
Student Declaration	I have been supplied with the learning materials. I have completed the class and had time to learn and practice before assessment. The Assessor has gone through the Instructions and checklist on page 2 and I understand that this is a formal assessment. I understand I must answer all the questions in exam conditions I understand I must demonstrate the skills or knowledge myself to prove this is my own work. I will do it in the time allowed under supervision by the Assessor. I have ticked the boxes on page 2 and I am ready for assessment and sign here.
Student Signature

Short Answer Questions - WRITTTEN Results
Result (1st attempt)	/	Satisfactory ( S)		Not Yet Satisfactory (NYS)
If NYS Will 2nd attempt be written or oral ?	Note gap questions /topics to be reassessed
Result (2nd attempt) Written /Oral	/	Satisfactory ( S)		Not Yet Satisfactory (NYS)
Assessors Name
Assessor's Signature			Date
Assessor comment /feedback	Note feedback provided if NYS:
Candidate Declaration	I have received the results and feedback for this written assessment
Student Signature						Date

Instructions to Students

You have received the Unit Outline at the start of this subject and you have had information about the assessments for this unit in the unit outline and in discussion in class.

• This is the Short Answer Questions assessment (1- SAQ )

• There is 45 minutes allocated to complete the Questions

• If you have difficulty reading or understanding questions, you can ask the assessor for

• Mark answers in black ink

• You must answer all the questions correctly to be deemed satisfactory in this assessment task. (100%) It is marked S Satisfactory or NYS Not Yet Satisfactory

• Your assessor will explain assessment conditions to you again as per the unit outline, then please sign the checklist below to indicate you understand these conditions.

Candidate to answer the following questions (Yes or No)

1	Do you understand how this assessment ties into the training?	Y	N
2	When/where the assessment going to take place and the conditions of the assessment?	Y	N
3	Do you feel ready to do the assessment activity?	Y	N
4	Do you know that the assessment is not pass/fail? Do you know that you can do a re-sit if you are ready? The Assessor may set another time for gap assessment or follow up with open questions if there is doubt about your responses. We expect candidates to be successful at the second attempt.	Y	N
5	Do you know you can appeal the assessment decision if you think it is not fair?	Y	N
6	Do you have any special needs that we need to adjust for during this assessment?	Y	N

If you ticked NO for anything above, write more information here.

If you feel not ready for the assessment, talk to the Assessor and do not go ahead.

When you are ready, please sign the cover page.

The timing for the QUESTIONS starts when the class is ready.

Assessment Method 1 - Short Answer Questions

• Briefly answer the questions below in the spaces Use the space provided as a guide to the length of your answer.

• Where there is multiple choice or true false, circle the correct answer

• This must be your own work

• You cannot use any resources for this assessment

• You must get a satisfactory response for each question

• You have 60 minutes to complete this assessment

1. List three examples of both verbal and non-verbal

2. Give an example of a situation at work where you have communicated service information to another person. How can you confirm a person has understood you?

3. What precautions can you take to ensure confidentiality is kept during communication?

4. List 3 examples of what information should you retain when receiving instructions. List 3 examples of what information should you write down when receiving a message.

5. What types of service providers are there in the health care system? What three national subsidy strategies exist in Australia?

6. Give two to three examples for each of the following:
   
   
   • Workplace acronyms
   
   
   • Workplace abbreviations
   
   
   • Workplace
   
   
   

7. 
   Identify three difficult situations that you may experience at Explain how you would deal with each and report them?

8. Identify three people/positions/roles that may be considered above you in the hierarchy of the

9. Give an example of an individual and a cultural constraint in communication that you can accommodate in your work?.

10. Define conflict of Outline steps to resolve Conflict of Interest.

11. What are the duty of care and legal requirements for your work role?

12. Give an example of each:
    
    
    • Breach in the duty of care
    
    
    • Non adherence to standard procedure
    
    
    • Adverse event
    
    
    

13. Outline few responsibilities of employee and client at the

14. How would you seek feedback for developing your skills and knowledge at work and who would you seek this from?

15. Identify a change that your organisation could identify to improve work

• What does it aim to achieve?

• How will it manage this? What needs to be done?

• What will the outcome be?

16. Briefly describe your organisations communication policies and procedures for the use of digital media.

Final Assessment-2 PROJECT (PROJ) CASE STUDY (CS)

Final Assessment-2 PROJECT (PROJ) CASE STUDY (CS)

Student & Assessor Cover Sheet

Student Name
Student Number ID:
Date
Student Declaration	I have been supplied with the learning materials. I have completed the class and had time to learn and practice before assessment. The Assessor has gone through the Instructions and checklist on page 2 and I understand that this is a formal assessment. I understand I must complete the project and submit it in class or upload I understand I must complete the case study and report and submit it in class or upload I understand I must demonstrate the applied skills and knowledge myself, in my own words to prove this is my own work. I will do it in the time allocated and submit by the due date. I have ticked the boxes on page 2 and sign here.
Student Signature

PROJECT AND CASE STUDY Results
Result (1st attempt)	Satisfactory ( S)		Not Yet Satisfactory (NYS)
	Note gaps to be reassessed
Result (2nd attempt)	Satisfactory ( S)		Not Yet Satisfactory (NYS)
Assessor comment /feedback	Note feedback provided if NYS :
Assessors Name
Assessor's Signature		Date

Instructions to Students

You have received the Unit Outline at the start of this unit and you have had information about the assessments for this unit in the unit outline and in discussion in class.

• This is the Project assessment (2 PRO) and Case Study assessment ( 2 CS )

• If you have difficulty reading or understanding the task you can ask the assessor for clarification by email or in class.

• You must type up your answers where possible or write by hand in black ink ONLY in this workbook

• You must answer all the sections correctly to be deemed satisfactory in this assessment (100%) It is marked S Satisfactory or NYS Not Yet Satisfactory

• Your assessor will explain assessment conditions to you again as per the unit outline, then please sign the checklist below to indicate you understand these conditions.

Candidate to answer the following questions (Yes or No)

1	Do you understand how this assessment ties into the training?	Y	N
2	When/where the assessment going to take place and the conditions of the assessment?	Y	N
3	Do you feel ready to do the assessment activity?	Y	N
4	Do you know that the assessment is not pass/fail? Do you know that you can do a re-submit once you get the feedback within agreed time?	Y	N
5	Do you know you can appeal the assessment decision if you think it is not fair?	Y	N
6	Do you have any special needs that we need to adjust for during this assessment?	Y	N

If you ticked NO for anything above, write more information here.

If you feel not ready for the assessment, talk to the Assessor.

Please sign the cover page.

ASSESSMENT 2: Part A - RESEARCH PROJECT

Read the instructions below before commencing this project:

• This is a take away assessment that can be prepared in your own time out of class.

• You are required to research the following topics and answer the questions within each topic

• Make sure you write clearly and legibly

• The length of the answer is indicated by the instructions for each task

• Your assessor will provide you with timeframes to complete this assessment

• It must be your own work

Q1. Select two (2) topics from this list and explain why they are important for the care industry.

• A holistic and person-centred approach

• Promotion of the wellbeing of staff, clients, and communities

• Early identification of problems

• Delivery of appropriate services

• Commitment to meeting the needs and upholding the rights of people

• Commitment to empowering the person and/or the community

• Ethical behaviour

• Preventative strategies

• Exercise of responsibilities and accountabilities within the context of duty of care for clients.

NOTE: Please provide the reference from which the information has been collected, students have to paraphrase the information in their own words.

Students can use quotes and references to websites

Final Assessments-3 SIMULATION OBSERVATION (OBS)

Student & Assessor Cover Sheet

Student Name
Student ID
Date
Student Declaration	I have had time to practice before this assessment. The Assessor has gone through the Instructions and checklist on page 2 and I understand that this is a formal assessment. I understand I must demonstrate the skills myself and answer questions. I will do the practical as a simulation under supervision of the Assessor. I am ready for assessment and sign here.
Student Signature

PRACTICAL Assessment Results							Assessor initials
Result	Detail here main heading/part in checklist			(S)		(NYS)
				(S)		(NYS)
				(S)		(NYS)
				(S)		(NYS)
				(S)		(NYS)
Result (1st attempt)	YES NO Did student complete the tasks to satisfactory standard at 1st attempt?
Result (2nd attempt)	YES NO Did student complete the gap tasks to satisfactory standard at 2nd attempt? Please note items that were assessed at 2nd attempt
Result NYS	Note feedback provided if NYS:
Assessors Name
Assessor's Signature		Date
Assessor Comment:
Student Declaration	I have received the results and feedback for this practical assessment
Student Signature					Date

Key:

Satisfactory (S)

Not Yet Satisfactory (NYS)

Instructions to Student

• All Students will participate in a series of practical exercises set up and observed by the Assessor.

• These exercises will be conducted by observation and

• To be satisfactory, candidates must demonstrate correct procedures and skill and application of knowledge for each part of the simulation.

Student to answer the following questions (Yes or No)

1	Do you understand how this assessment ties into the training?	Y	N
2	When/where the assessment going to take place and the conditions of the assessment?	Y	N
3	Are the WHS checks satisfactory and equipment ready for the assessment?	Y	N
4	Do you feel ready to do the assessment activity?	Y	N
5	Do you know that the assessment is not pass/fail? Do you know that you can do a re-sit if you are ready? The Assessor may set another time for gap assessment or follow up with open questions if there is doubt about your responses or demonstration of skills and knowledge in this practical. We expect candidates to be successful at the second attempt.	Y	N
6	Do you know you can appeal the assessment decision if you think it is not fair?
7	Do you have any special needs that we need to adjust for during this assessment?	Y	N

If you ticked NO for anything above, write more information here.

If you feel not ready for the assessment, talk to the Assessor and do not go ahead.

When you are ready, please sign the cover page.

All Students: Presentation and Map Scenario: Below are some of the scenarios where you either develop a map by working in groups or role play accordingly as asked in the scenario. Q1: A patient/client has visited your service to ask for assistance with a healthcare matter, for example, they require additional medication or have requested to see a specific worker. They are displaying signs of stress/agitation and have requested a quick response. Provide an account of this below in a clear manner, for passing to the appropriate person. Q2: Provide an example document that you would need to complete to organisational standards. You can either replicate this in the space below or provide evidence of one attached to your workbook. As a simulation, fill this out as you would be required to with example details. EX: Behaviour of Concern-Incident report form Instructions: Form Groups or work in Pairs to complete the task as outlined. If the result of the assessment is that you are Not Yet Satisfactory, you may be required to retake the assessment.

Resources required for Practical Assessment

Appropriate workplace or simulated work placement where assessment can take place Relevant organisation policy, protocols and procedures Equipment and resources normally used in the workplace Where for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

2: Care Plus Aged Care Facility Behaviour of Concern: Incident Form

Your Name & Designation:				Your Signature:
Patient Name: Surname: DOB: CRN:				LMO:
Patients			Diagnosis:	Does the resident/patient have a pre- existing behavioural problem? Yes No
Date: Time: Your Sex:	M	F		Residents sex M F	Has the resident been aggressive before? Yes No
Tick the most appropriate type of behaviour involved: Punch Hit Scratch Kick Spit Trip Yelling Racial Abuse Bite Grabbing Pushing Throwing Objects Hair Pulling Bent Fingers Back Sexual Harassment Touching Unwelcomed Sexual Comments Abusive/offensive comments other
Tick what activity you were engaged in when the challenging behaviour occurred? Feeding Lifting Turning Dressing/Undressing Transfer/Transporting Bathing Grooming Awaken from Sleep Toileting Redirecting Other Activity

Indicate the seriousness of the incident from your perspective by circling the appropriate number

0 (not at all serious) 1 2 3 4 5

(extremely serious)

Were you or others injured? Yes No Would you like to talk about this Incident? Yes No

Have you reported/discussed about this Incident with the RN? Yes No Have you completed all the documentation and updated the NCP? Yes No

Has the incident been reported to the LMO? Date:

Name: Signature: Date:

ASSESSMENT METHOD 4: WORKPLACE OBSERVATIONS

Assessment Record

Candidate Name:
Assessor Name:
Location:			Date:
CHCCOM005 Communicate and work in health or community services
Circle answer
The candidates written short answer questions were:		Satisfactory	Not Yet Satisfactory
The candidates project was:		Satisfactory	Not Yet Satisfactory
The candidates observational Assessment was:		Satisfactory	Not Yet Satisfactory
The candidates work placement assessments were:		Satisfactory	Not Yet Satisfactory
The candidates overall result was:		Competent	Not Yet Competent
Comments:
Candidates Signature:
Assessors Signature:			Date: