Develop Critical Thinking in Others BSBCRT511

Subject Code :
BSBCRT511

Assessment Manual

BSBCRT511

Develop critical thinking in others

Objective of assessments

We are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practice in your work in the workplace with consistent and competent work performance. The purpose of the assessment process is to assess your ability:

to apply skills and knowledge using written and demonstration activities that apply to tasks and activities of a workplace.
to translate your learning into your work performance in a workplace through demonstration.
to apply skills and knowledge actively, correctly, and consistently for work in a workplace.

The assessment process

The assessment process is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in a workplace, and some in the training room as required by each unit. The assessment tasks have been designed to enable you to demonstrate skills and knowledge application and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example, a written activity, case study, or demonstration and observation. The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment provided to you in the assessment guide separately.

Assessment Task	Assessment Method	Evidence Gathering Techniques (Document and observation used to assess you)	When and Where (Assessment location, duration and due date)
Assessment Task 1	Written Task - Questioning	Written answers	Refer to timetable Training Room
Assessment Task 2	Case study	Written Solutions Observation of your consistent application of skills	Refer to timetable Training Room (Simulated workplace environment)
Assessment Task 3	Role-play	Written Solutions Observation of your consistent application of skills	Refer to timetable Training Room (Simulated workplace environment)

Assessment guide

Your assessment guide that is provided to you will explain the following. Please refer to assessment guide for the following information before commencing your written work and demonstration:

Your responsibilities during the assessment.
Assessor responsibilities during the conduct of assessment.
Your rights to appeal if the assessment outcome appears as Not Yet Competent for one or more assessment tasks.
The process to apply if you already possess the knowledge and skills to be able to demonstrate competence in this unit.
The formats and structure of the written assessment work for submission.
The length, breath and the quantity of your written work, plagiarism collusion, cheating and how to use references for sources of information.
How to achieve a satisfactory outcome against the criteria for each type of assessment task.
Application of reasonable adjustments where necessary.
Requirements for demonstration, performance for practical assessment tasks and activities.
Your assessment performance with commitment, consistency, clarity, capacity, capability, correctness, and completeness.

Instructions

Each assessment task provides you with assessment information that includes answers to what, why, how, when, in what condition, what materials, resources and equipment to use and evidence requirements.
Read the applicable information and if unsure seek clarification from your assessor.
Before and during assessment demonstration and interacting with others, ensure you follow simulated workplace policies and procedures.
Ensure you follow hygiene procedures, social distancing rules and ethics before, during and after assessment tasks and activities.
Undertake your preparation activities and demonstration activities as specified and directed by your assessor.
In any situation during the assessment, if you find that you are unable to perform due to any condition (health or safety), stop your work and inform the assessor of the condition.
Ensure you are obligated with your rights as a candidate and respects the rights of your assessor during the assessment performance.
For interactive and role-play activities, organise role-play settings and individuals for role-play in collaboration with assessor and training mates.
Submit your written work when it becomes due and avoid the requirements of extensions.
Use provided self-assessment checklists by checking as you progress in assessment to ensure you do not miss anything that may lead to unsatisfactory outcomes.

Submission specifications

Fill your submission details in the front page and attach any additional documents and any other evidence as specified and required by your assessor.
Follow the institution submission requirements of assessment. I.e., electronic submission (LMS) or hard copy submission or as specified by your assessor for differing assessment situations.

ASSESSMENT GUIDELINES FOR WRITTEN TASK

QUESTION TYPE	HOW LONG YOUR ANSWER MUST BE (LENGTH OF ANSWER)
Define	Length approximately 4 typed lines = 50 words, or 5 lines of handwritten text for each question.
Identify	Write dot points of the number of items to identify according to the question.
Outline	Summarise in a line or set of lines the required number of items or develop appropriate meaningful answer according to the question but not in detail.
Identify and briefly describe	Identify in dot points and provide a description of each with minimum of 4 typed lines = 50 words, or 5 lines of handwritten text for each question.
Describe	Provide description with minimum 8 typed lines = 100 150 words, or 10 15 lines of handwritten text or appropriately describe to provide a meaningful answer with consistent knowledge application in length according to the question.
Explain	Explain the procedure with minimum 8 typed lines = 100 150 words, or 10 15 lines of handwritten text or appropriately explain to provide a meaningful answer with consistent knowledge application in length according to the question.
Distinguish / differentiate	Distinguish means recognise or treat (someone or something) as different. Todifferentiateis to show or find thedifferencebetween things which are compared. It simply means that they are not thesame but does not qualify them as being unique and possibly not related. Length approximately 4 8 typed lines = 50 100 words, or 5 - 10 lines of handwritten text for each question.
What	This is to assess your knowledge of something related to the subject area asking you to specify one or more things related to what is being asked in the question. This is generally asking for a short answer for which you need to provide a short description answering the question where reader understand the answer to the question.
How	This method of question is to assess your ability to explain or describe the ways, methods, manner, procedure or process of something related to the question being asked. You need to provide sufficient description of how (ways, methods, manner, procedure or process) it can be performed for he reader to understand the ways or procedure.
Why	This question is to assess your knowledge of something and the purpose of it. You need to provide sufficient description of why (the purpose/objective or aims) it is used for the reader to understand why.

ASSESSMENT TASK 1

Written Questioning

You are required to read the following assessment information, requirements, and instructions before commencing. This task is about written questioning for you to provide written answers as evidence of your knowledge application. Ensure you follow the terms and conditions applied in undertaking written task during the assessment as specified and facilitated by your assessor.

Assessment Information		Description
1	Assessment method	Written questioning
2	Assessment type	Summative
3	Assessment description (What?)	This assessment task is a written task for which you are required to provide written answer solutions to the questions demonstrating your knowledge required to develop critical and creative thinking skills in others within a workplace context. Read the following information related to your assessment to better prepare and perform to provide evidence of your knowledge.
4	Purpose (objective) of the assessment (Why?)	To gather evidence of your ability to apply knowledge to develop critical and creative thinking skills in others within a workplace context.
5	Assessment Instructions (How?)	1.Read the theoretical component of the of learner workbook. 2.Conduct research and review literature relevant to the unit 3.Provide answer solutions to each question using your own words. Note: do not just copy past the answers from other materials. 4.You may word-process your answers using MS Word /Mac document. 5.The assessment is due for completion on the date/s and time/s. specified by your assessor. 6.Any variations to this arrangement must be approved in writing by your assessor. 7.Submit your work with any required evidence attached. 8.See the specifications below for details of submission requirements. 9.Read the following requirements for this assessment completion:
6	Assessment date/s and timing/s (When?)	This assessment will be conducted according to training delivery session plan. Assessor will specify the timings of assessment and submission of evidence. Time allowed for the assessment is 3 hours within 20 hours of training delivery of the week 2.
7	Specifications (What structure, format and demonstration)	1.Write answer solutions to all the questions using word-processed document. 2.Provide specified length and numbers mentioned in each question. 3.Submit the answers with a cover page that includes your name, student ID, unit name/code, date of submission and assessor name. 4.Include header (unit name/code) and footer (page no. student name and ID)
8	Assessment context (where and in what condition)	Assessment is conducted in the training room and safe environment where you are required to provide answer solutions to the questions in a word-processed document with evidence that demonstrates consistent knowledge application.
9	Required resources (What resources, equipment, tools and materials)	1.Assessment task with instruction and assessment information 2.Learner workbook and other training handouts if or as allowed by your assessor. 3.Computer with Internet access. 4.Word-process software (MS Word/Mac). 5.Workspace, table, chair and stationery.
10	Evidence requirements/ (What assessor is looking for)	To complete the unit requirements safely and effectively, you must: 1.demonstrate application of knowledge consistently in vocational context 2.models of critical and creative thinking 3.features of critical thinking concepts and approaches including analysis, synthesis, and evaluation 4.existing workplace objectives, processes and resources 5.characteristics of organisational learning environments and related learning systems 6.legislative requirements relating to workplace procedures 7.sources of reliable information relevant to workplace procedures 8.features of industry best practice approach to instruction on critical and creative thinking methods 9.leading a team and individuals to develop critical and creative thinking skills.

Your Task Write answers(Knowledge Application)

Assessor can decide whether to have this as written or oral questioning. If the assessor uses verbal questioning method, the assessor must write student responses using dot points as a minimum on the students key responses relevant to the question (Not recommended as it is a time-consuming method as one candidate will respond while other candidates are watching and waiting, but assessor is free to decide).

The following is a set of knowledge-based questions. Read the text section introduction in the learner workbook, refer to training undertaken and provide your answer solutions to the following questions using your own words to demonstrate your consistent knowledge application.

Note: If handwritten answers are allowed by the assessor considering reasonable adjustments or any special consideration, you need to use the enter key of the keyboard to expand the answer space. For example, 2 3 questions in a page to allow sufficient space, print a hard copy and write answers.

Questions:- Ensure you answer all the following questions using the length guidelines above quantity requirements applicable in following relevant questions.

Define what critical thinking is about using your own words.
Define creating thinking and distinguish between critical thinking and creative thinking.
Identify two models of critical and creative thinking and describe at least one model of critical and creative thinking.
Outline features of critical thinking concepts and approaches including:
1. analysis,
2. synthesis, and
Describe the following:
1. existing workplace objectives,
2. processes and
Explain characteristics of organisational learning environments and related learning systems.
Outline legislative requirements relating to workplace procedures.
Identify at least three sources of reliable information relevant to workplace procedures.
Describe features of industry best practice approach to instruction on critical and creative thinking methods.
Explain how you would lead a team and individuals to develop critical and creative thinking skills.

References

A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else's, shows your understanding of the topic, gives supporting evidence for your ideas, arguments and opinions. allows others to identify the sources you have used. For example,

1.Book with one author - Author, A (Year), Title of book, Publisher, Place of publication.

2.Book with two or three authors - Authors, AA , Author, BB & Author, CC (Year), Title of book, Publisher, Place of publication.

3.Website with an author - Author surname, initials (Year), article title, website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

4.Website without author and no date - Article title (n.d.), website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

List all references used for assessment task 1 below (if any)

Assessment Task 2 Case Study

Includes research work

Assess and establish critical thinking environment

You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards, and code of conduct during the assessment as specified and facilitated by your assessor.

Assessment Information		Description
1	Assessment Method	Case study
2	Assessment Type	Summative
3	Assessment Description (What?)	This assessment task is a case study. You are required to analyse the case scenario and provide solutions to task activities by demonstrating applicable foundation skills and knowledge to develop critical and creative thinking skills in others within a workplace context. You must also provide written solutions to task activities. You are required to read the following information related to your assessment to prepare and perform in order to provide evidence of your skills and knowledge related to the unit of competency.
4	Purpose (objective) of the Assessment (Why?)	To gather evidence of your ability to apply skills and knowledge to develop critical and creative thinking skills in others within a workplace context.
5	Assessment Instructions (How?)	1.Review the skills application section/s of the learner workbook. 2.Read the task performance requirements and foundation skills application for each task activity. 3.Conduct research and review literature relevant to the unit 4.Provide solutions to each activity using skills and knowledge and demonstrating your foundation skills. Note: Use word-process document for written activities to provide written evidence as required by the task. you may use MS Word /Mac document for your written evidence. 5.This task requires you to play roles. As specified and agreed by your assessor, role-play the relevant activities demonstrating relevant skills. 6.The assessment is due on the date specified by your assessor. 7.Any variations to this arrangement must be approved in writing by your assessor. 8.Submit your work with any required evidence attached. 9.See the specifications below for details of submission requirements. 10.Continue to read the following assessment requirements:
6	Assessment Date/s and Timing/s (When?)	1.This assessment will be conducted according to training delivery session plan. 2.Assessor will specify the timings for assessment and evidence submission date/s and timing/s. 3.Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4.
7	Specifications (What structure, format and demonstration)	1.Write answer solutions to all the questions using word-processed document. You may use this MS Word /Mac document for your answering. 2.Provide specified length and numbers mentioned in each question. 3.Submit the answers with a cover page that includes your name, student ID, unit name/code, date of submission and assessor name. 1.Include header (unit name/code) and footer (page no. student name and ID)
8	Assessment Context (Where and in what condition)	Assessment is conducted in the training room and safe environment where you must perform applying skills and knowledge. You must also provide written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task. (Assessed in a simulated off-the-job situation that reflects the workplace)
9	Required Resources (What resources, equipment, tools and materials)	1.Assessment task with instruction and assessment information 2.Learner workbook and other training handouts. 3.Access to simulated workplace and resources 4.Computer with Internet access, word-process software (MS Word/Mac). 5.Workspace, table, chair and stationery as required. 6.Case study and/or real workplace scenario 7.Access to relevant legislation, regulations, standards and code of practice 8.Business equipment and resources. 9.Specified timing for assessment
10	Evidence Requirements (What assessor is looking for)	You must demonstrate the ability to complete the tasks outlined in the case study including evidence of the ability to develop an environment for an organisation or work area that supports the application of critical and creative thinking methods. In the course of the above, the you must: 1.identify critical and creative thinking concepts and approaches, and their application to a workplace context 2.facilitate relevant learning opportunities for others 3.develop questions and prompt questioning to broaden knowledge and understanding of the team member cohort

Case study(Skills and Knowledge Application)

Provide solutions to develop critical thinking in others using the simulated workplace and the scenario in the appendix or your own workplace by referring to the scenario in the appendix as agreed by your assessor. Whatever the workplace you select, the policies and procedure manual of simulated workplace must be used as the policies and procedures of the workplace to undertake the following task. In case you select your own workplace or any other workplace you have access to information, provide a brief description of the workplace such as the industry, operation, personnel and teams.

Your Task

Complete the following workplace activities demonstrating skills and knowledge to develop critical and creative thinking skills in others within a workplace context:

Conduct research and read information from a wide range of sources to identify models of critical and creative thinking to use for your assignment of developing others to think critically.(Provide references of the research information as evidence of your research).

Develop a set of at least five questions to identify knowledge gaps of your team members.
Identify at least five formal and informal learning opportunities for addressing above identified gaps of your team members.
Identify key features of critical and creative thinking concepts that you need to articulate to relevant team members.
Using the case scenario, analyse current organisational systems and identify at least five gaps or barriers to critical thinking.
As the team leader, develop processes that create a safe environment to apply critical and creative thinking approaches in the workplace.
Identify workplace problems that require solutions and develop solutions with opportunities for team members to apply critical thinking skills to workplace problems.
Identify additional support that is required for your team and team members to develop their critical thinking in their roles.
Recommend to your management of future learning arrangementsfor your team.
Identify relevant legislation and organisation policies applicable for workplace learning and development.

Self Assessment Checklist

Note:The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.

	Assessment Task Activity	Completed as required
	Case Study	Yes	No
1	Conduct research and read information from a wide range of sources to identify models of critical and creative thinking to use for your assignment of developing others to think critically.	?	?
2	(Provide references of the research information as evidence of your research).	?	?
3	Develop a set of at least five questions to identify knowledge gaps of your team members.	?	?
4	Identify at least five formal and informal learning opportunities for addressing above identified gaps of your team members.	?	?
5	Identify key features of critical and creative thinking concepts that you need to articulate to relevant team members.	?	?
6	Using the case scenario, analyse current organisational systems and identify at least five gaps or barriers to critical thinking.	?	?
7	As the team leader, develop processes that create a safe environment to apply critical and creative thinking approaches in the workplace.	?	?
8	Identify workplace problems that require solutions and develop solutions with opportunities for team members to apply critical thinking skills to workplace problems.	?	?
9	Identify additional support that is required for your team and team members to develop their critical thinking in their roles.	?	?
10	Recommend to your management of future learning arrangementsfor your team.	?	?

Assessor comments on decision made

Assessment Task 3 Role-play

(Includes preparation written work)

Monitor and improve thinking practices

You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards and code of conduct during the assessment as specified and facilitated by your assessor.

Assessment Information		Description
1	Assessment Method	Role-play
2	Assessment Type	Summative
3	Assessment Description (What?)	This assessment task is a role-play based on a scenario to . You are required to play the role by applying foundation skills and provide solutions to task activities demonstrating the application of skills and knowledge. You must also provide written solutions to task activities that will be required for the role-play as specified in your task. You must read the following information related to your assessment to prepare and perform in order to provide evidence of your skills and knowledge related to the unit of competency.
4	Purpose (objective) of the Assessment (Why?)	To gather evidence of your ability to apply skills and knowledge to.
5	Assessment Instructions (How?)	1.Review the skills application section/s of the learner workbook. 2.Read the task performance requirements and foundation skills application for each task activity. 3.Conduct research and review literature relevant to the unit 4.Provide solutions to each written and performance activity using skills and knowledge and demonstrating your foundation skills. Note: Use word-process document for written activities to provide written evidence as specified in the task. you may use MS Word /Mac document for your written evidence. 5.Play the specified role by organising the required role-play settings as specified and agreed by your assessor. 6.The assessment is due on the date specified by your assessor. 7.Any variations to this arrangement must be approved in writing by your assessor. 8.Submit your work with any required evidence attached. 9.See the specifications below for details of submission requirements. 10.Continue to read the following assessment requirements:
6	Assessment Date/s and Timing/s (When?)	1.This assessment will be conducted according to training delivery session plan. 2.Assessor will specify the timings for assessment and evidence submission date/s and timing/s. 1.Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4.
7	Specifications (What structure, format and demonstration)	1.Provide written solutions to all the relevant activities for the role-play using word-processed document. You may use this MS Word /Mac document for your answering. Provide specified length and numbers mentioned in each written activity. 2.For role-play activities, play the role as specified by your assessor demonstrating foundation skills and knowledge application while being observed by your assessor. 3.Submit the written activities with a cover page that includes your name, student ID, unit name, unit code, date of submission and assessor name. Include header (unit name/code) and footer (page number, student name and student ID number)
8	Assessment Context (where and in what condition)	Assessment is conducted in the training room and safe environment where you must perform applying skills and knowledge. You must also use computer and relevant resources for written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task. (Assessed in a simulated off-the-job situation that reflects the real workplace)
9	Required Resources (What resources, equipment, tools and materials)	1.Assessment task with instruction and assessment information 2.Learner workbook and other training handouts. 3.Access to simulated workplace and resources 4.Computer with Internet access, word-process software (MS Word/Mac). 5.Role-play settings (workspace, table, chair and stationery as required). 6.Case study and/or real workplace scenario 7.Access to relevant legislation, regulations, standards and code of practice 8.Business equipment and resources. 9.Specified timing for assessment
10	Evidence Requirements (What assessor is looking for)	To complete the unit requirements safely and effectively, you must: 1.facilitate relevant learning opportunities for others 2.develop questions and prompt questioning to broaden knowledge and understanding of the team member cohort 3.monitor team skill development to develop recommendations on future learning arrangements to be implemented in future planning.

Role-play(Skills and Knowledge Application)

Note: This assessment task is continuation of assessment task 2 with practical role-plays.

Using the simulated workplace and the scenario in the appendix or your own workplace referring to the scenario in the appendix as agreed by your assessor, participate in the role-play and provide solutions to lead communication in the workplace. Whatever the workplace you select, the policies and procedure manual of simulated workplace must be used as the policies and procedures of the workplace to undertake the following task. In case you select your own workplace or any other workplace you have access to information, provide a brief description of the workplace such as the industry, operation, personnel and teams.

Your Task

Role-play settings

Read the workplace scenario in appendix and organise safe role-play arrangements with required workplace resources, equipment and documents as agreed and facilitated by your assessor. Ensure you identify implications of legal and regulatory responsibilities on own work.
Assign the following roles to three individuals (other trainees)
Jason - Program Manager
Tom - Software/App Developer
Barry - Desktop Support/Engineer

Role-play

Explain to the team of identified their critical thinking gaps and key features of critical and creative thinking concepts their application to the workplace context.
Discuss the current organisational systems and gaps or barriers to critical thinking.
Explain how you facilitate formal and informal learning opportunities for addressing identified gaps to apply critical thinking skills to workplace problems.
Ask relevant critical and creative thinking questions and prompt questioning to broaden knowledge and understanding of the team members.
Provide feedback to team members on their performance of tasks.
Collect feedback from team members about critical and creative thinking opportunities provided to them and analyse for improvement.
Ask team members additional support required for them.
Provide recommendations for improvements in future learning arrangements for your team according to relevant legislation and organisation policies.

Self Assessment Checklist

	Assessment Task Activity	Completed as required
	Role-play-Preparation written work	Yes	No
1	Read the workplace scenario in appendix and organise safe role-play arrangements with required workplace resources, equipment and documents as agreed and facilitated by your assessor. Ensure you identify implications of legal and regulatory responsibilities on own work.	?	?
2	Assign the following roles to three individuals (other trainees) a.Jason - Program Manager b.Tom - Software/App Developer c.Barry - Desktop Support/Engineer	?	?
	Role-play
3	Explain to the team of identified their critical thinking gaps and key features of critical and creative thinking concepts their application to the workplace context.	?	?
4	Discuss the current organisational systems and gaps or barriers to critical thinking.	?	?
5	Explain how you facilitate formal and informal learning opportunities for addressing identified gaps to apply critical thinking skills to workplace problems.	?	?
6	Ask relevant critical and creative thinking questions and prompt questioning to broaden knowledge and understanding of the team members.	?	?
7	Provide feedback to team members on their performance of tasks.	?	?
8	Collect feedback from team members about critical and creative thinking opportunities provided to them and analyse for improvement.	?	?
9	Ask team members additional support required for them.	?	?
10	Provide recommendations for improvements in future learning arrangements for your team according to relevant legislation and organisation policies.	?	?

Assessor comments on decision made

References

(For task 2 & 3)

1.Website with an author - Author surname, initials (Year), article title, website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

2.Website without author and no date - Article title (n.d.), website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

3.Book with no author - Title of book, edition (edn), Volume number or number of volumes, Publisher, Place of publication, page number(s) if applicable.

4.Book with one author - Author, A (Year), Title of book, Publisher, Place of publication.

5.Book with two or three authors - Authors, AA , Author, BB & Author, CC (Year), Title of book, Publisher, Place of publication.

List all references used for assessment task 2 and 3 below (if any)

Appendix

Case Study (Simulated Workplace)

Tech Dynamics Pty Ltd

Tech Dynamics Pty Ltd(TD) is (simulated workplace) a leader in Business IT Support, mobile strategy, design, development and promotion based in Melbourne, Australia. The main Director and Promoter Mr. John Smith hasbeen in this business for over 15years and have delivered hundreds of apps to satisfied customers. Tech Dynamics Pty Ltd started operations in 2018 year and Director was semi-actively working on the business, now, he wants to engage himself full-time in the business and actively wants to develop the business model. Tech Dynamics Pty Ltd is a business providing technology services and solutions to both large and small companies, optimizing organizational performance by mapping strategic goals and objectives to IT initiatives.

Products and Services

Tech Dynamics Pty Ltd helps companies achieve their goals through better management of information and more effective collaboration. From cloud computing to information management to IT Services, Tech Dynamics Pty Ltd helps your employees have the information and tools they need to succeed in todays ever-evolving world. TD provides Customized IT Support Solutions to fit any business and budget. Motto is Focus on what you do best, we will handle the rest. Services include:

IT Advice and Consulting
Helpdesk
Desktop Management
Server Management
Network Management
Cloud Computing Services

Workplace Teams and Personnel

John Smith, the managing director of the business is responsible for overlooking the business. Onefull-time business analyst and One full-time Jr business analystwill be employed to manageapplication developmentoperations. Team leaders will be employed as required by the number of projects. In addition, expert software developers will be contracted on project basis and casual programmers will beemployed on part-time/casual basis.

Organisation systems and processes

The CEO oversees the different functions of the organisation, which are each specialized. Each function has its own manager, all of which report directly to the overseeing CEO. He oversees the operations from the top of the pyramid. Below are different departments marketing, sales, operations and finance.

Thinking Scenario

You are a team leader for IT projects. Your job tasks involves coordination internally with the director John Smith, managers, other project team leaders and staffs. Externally, you involve leading communication with customers, suppliers (contractors), vendors and other technology providers. Most importantly, you are responsible for the team members that you are leading. However, quite many numbers of times at the workplace, everyone is overloaded with stringent deadlines often tend to go for an option of completing the work without any strategic thinking and long-termvision. Some individuals have stubborn nature as a person with his or her own set of beliefs and ideologies.

There are some situations of peoplelacking to evaluate the perspective and feelings of others and make it disturbing for other people to work with them in a team. People fail to not to sympathize with others to understand their issues and problems. Team members lack the independent action by themselves as they do not voice their own opinion or decision in any given case or situation. Team members do not pay attention during the important work meetings and discussions as very often, daily and mundane routines make them fall prey to drone mentality.

Many of them have a habit of thinking within their comfort zones, and refrain to even think outside the spectrum as they are taught to think in a certain way and manner owing to the various social conditions.

Having personal bias is one of the biggest problem as its curbs and prohibits them from making decisions that are fair, open-minded, and transparent. It also prevents them to use logical reasoning, experience, and the basic common sense to make decisions that are informed and valid.

Workplace problems

Problems among colleagues on projects
Unwilling to acknowledge problems
Lack of integrity
Ineffective training and development programs
Feeling uncertainty
Regulatory changes and compliance requirements
Technological advancement

Improved thinking needs

Mr. John Smith, the managing director said at staff meeting First off,critical thinkingis what distinguishes us from machines. Technological tools are becoming increasingly powerful and have already surpassed us in many ways. But with these skills, we possess something they will never have. We dominate the machines, thanks to our critical thinking. Its no secret that the digital revolution has greatly impacted both our business and professional lives. And it doesnt look like it will be slowing down anytime soon. The arrival of 5G, advancements in Artificial Intelligence (AI), and the expansion of innovative digital platforms that have come to redefine business models are only just the very beginning of this exponential growth. In a world of such unprecedented advancement, how can one take the reins, make a change, and succeed?As human beings we possess the amazing ability to think critically, which allows us to look at and analyse things objectively. Scepticism plays a role, too. Thanks tocritical thinking, we refuse to accept things at face value and examine and verify anything before declaring it true. It also helps us go beyond our first impressions of any given subject to form rational, unbiased judgments.

Your responsibility

After the meeting, you have been given the responsibility to develop critical thinking in your team that consist of the following individuals:

Jason - Program Manager
Tom - Software/App Developer
Barry - Desktop Support/Engineer and
Mary Assistant

There are many definitions of critical thinking, in its most basicform, it is about being able to think for yourself. To be able to think critically, your team members need to be able to:

Analyseand evaluate information and arguments
See patterns and connections,
Identify and build meaningful information

They then need to apply it to areal-worldcontext and be able to put it in their own words.

Critical thinking situation

There is a requirement from a large client who needs a new app developed for mobile users.

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