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Establish self-directed recovery relationships CHCMHS002

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What is the purpose of this document?

The Student Pack is the document you, the student, needs to complete to demonstrate competency. This document includes the context and conditions of your assessment, the tasks to be completed by you and an outline of the evidence to be gathered.

The information includes the following:



  • Information related to the unit of competency

  • Guidelines and instructions to complete each task and activity

  • A student evaluation form



Student Evaluation Form

These documents are designed after conducting thorough industry consultation. Students are encouraged to evaluate this document and provide constructive feedback to their training organisation if they feel that this document can be improved.

Link to other unit documents



  • The Student Pack is a document for students to complete to demonstrate their competency. This document includes context and conditions of assessment, tasks to be administered to the student, and an outline of the evidence to be gathered from the student.

  • The Unit Mapping is a document that contains information and comprehensive mapping with the training package requirements.

  • The Unit Requirements is a document that contains information related to the unit of competency for the Training Organisation staff and students.



Document Usage

CAQA Resources

https://caqaresources.com.au/

Student Pack 2019 CAQA Resources, CAQA and RTO Training Resources

This template and all its including associated content is a copyrighted work under Australian and other copyright laws. Do not submit copies or modifications of this template to any website or any third parties. Please review the following license agreement to learn how you may or may not use this template.

License Agreement:

Copyright protects this material. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher to use for a specific intended purpose. The only exception is brief quotations embodied in critical reviews and certain other noncommercial uses permitted by Copyright Act 1968 (Cth). For permission requests, write to the publisher, addressed Attention: Permissions Coordinator, at the address below.

If you believe that information of any kind in this publication is an infringement of copyright, in the material in which you either own the copyright or are authorised to exercise the rights of a copyright owner, and then please advise us by contacting CAQA, Career Calling International Pty. Ltd. 2/10 Lawn Court, Craigieburn, Victoria 3064.

1.Student and trainer details


Student details


Full name:



Student ID:



Contact number:



Email address:



Trainer details


Full name:


2.Qualification and unit of competency


Qualification/Course/Program Details


Code:



Name:



Unit of competency


Code:


CHCMHS002


Name:


Establish self-directed recovery relationships


Releases:


1.0


Release date:


06/Aug/2015

3.Assessment Submission Method


By hand to trainer/assessor By email to trainer/assessor


Online submission via Learning Management System (LMS)


Any other method _________________________________________________


(Please describe here)

4.Student declaration


I have read and understood the information in the Unit Requirements prior to commencing this Student Pack


I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice;


I have kept a copy of this Student Pack and all relevant notes, attachments, and reference material that I used in the production of this Student Pack;


For the purposes of assessment, I give the trainer/assessor permission to:


o Reproduce this assessment and provide a copy to another member of staff; and


o Take steps to authenticate the assessment, including communicating a copy of this assessment to a plagiarism checking service (which may retain a copy of the assessment on its database for future plagiarism checking).


Student signature: ________________________________


Date: ____/_____/______________


5.Assessment Plan


The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.


Evidence number/ Task number


Assessment method/ Type of evidence/ Task name


Sufficient evidence recorded/Outcome


Assessment task 1


Unit Knowledge Test (UKT)


Part A- Match the columns


Part B- Written Questions


Part C- True or False Statements


S / NS (First Attempt)


S / NS (Second Attempt)


Assessment task 2


Unit Skill Test (UST) Case Studies


S / NS (First Attempt)


S / NS (Second Attempt)


Assessment task 3


Work placement Task


S / NS (First Attempt)


S / NS (Second Attempt)


Assessment task 4


Work placement Observations


S / NS (First Attempt)


S / NS (Second Attempt)


Outcome


C ? NYC ?



Date assessed:



Trainer signature:


6.Completion of the Assessment Plan


Your trainer is required to fill out the Assessment Plan Outcome records above, when:


You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.


Your work has been reviewed and assessed by your trainer/assessor.


You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.


You have been provided with relevant and detailed feedback.


Every assessment has a Feedback to Student section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:


Result of Assessment (satisfactory or unsatisfactory)


Student name, signature and date


Assessor name, signature and date


Relevant and detailed feedback


7.Unit Requirements



You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Pre-Assessment Checklist: Task 1 - Knowledge Test


The purpose of this checklist


The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.


Section 1: Information for Students


Make sure you have completed the necessary prior learning before attempting this assessment.


Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.


Make sure you understand what evidence is required to be collected and how.


Make sure you know your rights and the Complaints and Appeal process.


Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix - Appendix A and negotiate these with your trainer/assessor).


Make sure that you have access to a computer and the internet (if you prefer to type the answers).


Make sure that you have all the required resources needed to complete this assessment task.


The due date of this assessment task is in accordance with your timetable.


In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.


The request for an extension to submit your assessment work must be made before the due date.


Section 2: Reasonable adjustments


I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.


I do require reasonable adjustment


I do not require reasonable adjustment


Declaration (Student to complete)


I confirm that the purpose and procedure of this assessment task has been clearly explained to me.


I confirm that I have been consulted about any special needs I might have in relation to the assessment process.


I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.


I confirm I have accessed and understand the assessment information as provided in the Training Organisations Student Handbook.


I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.


I confirm that I am ready for assessment.



Student Name: ______________________________________



Student Signature: ___________________________________


Assessment method-based instructions and guidelines: Knowledge Test


Assessment type





  • Written Questions



Instructions provided to the student:



Assessment task description:



This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.


This assessment task consists of 3 parts:


o Part-A-Match the following columns correctly.


o Part B- Written Questions


o Part C- True or False Statements


You must respond to all questions and submit them to your Trainer/Assessor.


You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task


You will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available.




Applicable conditions:



All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).


You must read and respond to all questions.


You may handwrite/use a computer to answer the questions.


You must complete the task independently.


No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.


As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor.




Resubmissions and reattempts:




  • Where a students answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.

  • The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

  • For more information, please refer to the Training Organisations Student Handbook.




Location:




  • This assessment task may be completed in:



a classroom


learning management system (i.e. Moodle),


workplace,


or an independent learning environment.




  • Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.




Instructions for answering the written questions:



Complete a written assessment consisting of a series of questions.


You will be required to answer all the questions correctly.


Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.


Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.


Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.


You must write your responses in your own words.


Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.


When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.



Purpose of the assessment



This assessment task is designed to evaluate students knowledge essential to promote the principles of recovery oriented practice, and to establish and confirm self-directed recovery relationships with people with mental illness in a range of contexts and industry settings and knowledge regarding the following:



Knowledge of legal and ethical considerations (international, national, state/territory and local) for mental health work, and how these are applied in organisations and individual practice:


o codes of practice


o discrimination


o dignity of risk


o duty of care


o human rights


o informed consent


o mandatory reporting


o practice standards


o privacy, confidentiality and disclosure


o policy frameworks


o records management


o rights and responsibilities of workers, employers and individuals accessing the service


o specific mental health legislation and its impact on individual workers


o work role boundaries responsibilities and limitations


o work health and safety


Knowledge of values and principles of the mental health sector, including:


o recovery


o recovery oriented practice


o health promotion and prevention


o holistic approach


o empowerment/disempowerment


o access and equity


o early intervention


o rights


o social justice and inclusion


o citizenship


Knowledge of historical, current and emerging models of understanding mental illness in Australia and internationally


Knowledge of evidence base for recovery including research and personal recovery experience


Knowledge of programs, services and supports available to people with mental illness


Knowledge of strength-based approaches


Knowledge of reflective practice and its role in underpinning ongoing learning, growth and good practice


Knowledge of techniques for communication and motivational interviewing/counselling, including:


o active listening


o attending skills, use of body language, non-verbal communication


o paraphrasing


o reflecting feelings


o open and closed questioning or probing


o summarising


o reframing


o exploring options


o normalising statements



Task instructions


This is an individual assessment.


To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.


To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.

Assessment Task 1: Knowledge Test

Part A - Match the columns correctly


Q1:


You are required to select the correct definition provided under legislation or legal and ethical considerations (international, national, state/territory, local) that specifically relates to the work of carers in the mental health services and mental health context in the following settings:


Every column is labelled alphabetically.


You must write the correct answer in the space provided.



Letter


Legislation/ legal and ethical consideration


A.


As set out in the Fair Work Act 2009 and other workplace legislation, the key elements of our workplace relations framework are:



A safety net of minimum terms and conditions of employment.


A system of enterprise-level collective bargaining underpinned by bargaining obligations and rules governing industrial action.


Provision for individual flexibility arrangements as a way to allow an individual worker and an employer to make flexible work arrangements that meet their genuine needs, provided that the employee is better off overall.


Protections against unfair or unlawful termination of employment.


Protection of the freedom of both employers and employees to choose whether or not to be represented by a third party in workplace matters and the provision of rules governing the rights and responsibilities of employer and employee representatives.


B.



Some examples are following all lawful employer safety and health rules and regulations and wearing or using required protective equipment while working.


Reporting hazardous conditions to the employer.


Reporting any job-related injury or illness to the employer and seeking treatment promptly.



C.



Community and disability services workers regularly work with sensitive information that is communicated in confidence.


Confidentiality is a fundamental component of service provision.


It safeguards client privacy and promotes trust between clients and service providers.


D.



It is a logical structure that is established to organise policy documentation into groupings and categories that make it easier for employees to find and understand the contents of various policy documents.


E.


Boundaries are an integral part of the practitioner-client relationship. They represent invisible structures imposed by legal, ethical, and professional standards of care that respect the rights of practitioner and clients.


F.



Any basic right or freedom to which all humanbeings are entitled and in whose exercise a government may not interfere (including rights to life and liberty aswellas freedomofthought and expression and equality before the law)


G.


A moral or legal obligation to ensure the safety or well-being of others.


H.


It refers to means respecting everyones autonomy and self-determination (or dignity) to make choices for himself or herself.


I.


It is defined as a well-structured program of further education for staff in professional occupations. It is abbreviated as CPE.


The main aim of the CPE is ensuring staff in the industry remain up to date with current industry requirements.


J.


The system by which a company deals with clients/ staff' complaints.


K


A set of conventional principles and expectations that are considered binding on any person who is a member of an organisation. This is also known as code of behaviour.


L


Workplace safety and health planning should address situations where children may:


Be part of the work activity as customers, patients or students.


Be visiting or accompanying their parents; and/olive at a workplace that is also their home, eg farms and some shops.


Where relevant, consider also the risks to children in situations where they stray into a workplace or go there to play.



M.


It set out industry standards of conduct of operating an organisation. They are guidelines for fair dealing between you and your clients, and let your clients know what your organisation agrees to do when dealing with them.


You must adopt an industry specific code (in some cases this is mandatory). Usually, these are established through consultation with industry representatives and the community. They can be mandatory or voluntary


Mandatory codes provide a minimum standard of protection to the consumers. They are prescribed as regulations under fair trading laws and can be enforced.


Voluntary codes are a form of industry self-regulation. They can be sponsored by an industry association or can be in partnership with a government agency (membership of an industry association is often a condition of the code).


Voluntary industry codes are usually flexible and can be altered quickly in response to changing industry/consumer needs.




N.


Unfair treatment of a person or group on the basis of prejudice


O.


Permission granted in full knowledge of the possible consequences, typically that which is given by a patient to a doctor for treatment with knowledge of the possible risks and benefits.


P.


It is a term used to describe the legislative requirement imposed on selected classes of people to report suspected cases of abuse and neglect to government authorities.


Q.


A set of guidelines for providing high-quality care and criteria for evaluating care. Such guidelines help assure clients that they are receiving high-quality care. The standards are important if a legal dispute arises over the quality of care provided a patient. These are also called standards for practice



R.


It is also known as records and information management, is an organisational function devoted to the management of information in an organisation throughout its life cycle, from the time of creation or inscription to its eventual disposition. This includes identifying, classifying, storing, securing, retrieving, tracking and destroying or permanently preserving records


S.


Framework that decides where responsibilities and limitations happen as according to the work-role.


T.


Examples of some legislation on work included:


Mental Health Act 1986


Children, Young and Families Act 2005 (Victoria)


Police Powers and Responsibilities Act, 2000


U.


It requires that organisations that employ paid workers ensure, so far as is reasonably practicable, the physical and mental health and safety of its workers, including volunteers.



Satisfactory response



Yes ?



No ?







Setting (Mental health services and mental health context)


Letter that best corresponds with legislation/ legal and ethical consideration


1.1-Children in the workplace




1.2-Codes of conduct




1.3-Codes of practice



1.4-Complaints management



1.5-Continuing professional education



1.6-Discrimination




1.7-Dignity of risk




1.8-Duty of care




1.9-Human rights




1.10-Informed consent



1.11-Mandatory reporting



1.12-Practice standards



1.13-Practitioner/client boundaries



1.14-Privacy, confidentiality and disclosure



1.15-Policy frameworks



1.16-Records management



1.17-Rights and responsibilities of workers, employers and clients



1.18-Industrial relations legislation relevant to employment conditions of role



1.19-Specific legislation in the area of work objectives and key components



1.20-Work role boundaries responsibilities and limitations



1.21- Work health and safety



Provide your response to each question in the box below.

Part B- Written questions



  • There are total 8 questions in part B.

  • Student must write the correct answer in the space provided.


Explain the following values and principles of the mental health sector:



recovery


recovery oriented practice


health promotion and prevention


holistic approach


empowerment/ disempowerment


access and equity


early intervention


rights


social justice and inclusion


citizenship



Answer each one using 50-100 words.


Satisfactory response


Yes ?



No ?





Q2:


How have attitudes and practices to mental health work changed in each of the following contexts:



historical context, changing attitudes to mental health and approaches to working with people with mental health issues


social context. changing societal views of mental health and approaches to working with people


political context, government policies and initiatives affecting the mental health sector


economic context, the current economic situation as it relates to and affects the mental health sector and the subsequent impact on people



Answer each one using 30-60 words.



Satisfactory response


Yes ?



No ?





Q3:


What are the most commonly used historical, current, and emerging models of understanding mental illness in Australia and around the world?



Answer using 300-600 words.


Satisfactory response


Yes ?



No ?



Q4:


What is evidence-based recovery, and how does it relate to research andpersonal recovery experiences? Answer using 300-600 words.



Satisfactory response


Yes ?



No ?



Q5:


What are the main programs, services, and supports available in Australia for people with mental illness? Answer using 30-60 words.


Satisfactory response


Yes ?



No ?



Q6:


Discuss strengths-based approaches using 100-200 words.



Satisfactory response


Yes ?



No ?



Q7:


Explainreflective practice andhow it supports ongoing learning, growth, and good practise.



Answer using 100-200 words.



Satisfactory response


Yes ?



No ?



Q8:


Explain each of the following techniques for communication and motivational interviewing/counselling using 100-200 words for each:



a. active listening


b. attending skills, use of body language, non-verbal communication


c. paraphrasing


d. reflecting feelings


e. open and closed questioning or probing


f. summarising


g. reframing


h. exploring options


i. normalising statements




Satisfactory response


Yes ?



No ?


Part C- True or False Statements


1. When working with individuals who have mental health problems, mental health care professionals must adhere to all legal and ethical considerations (international, national, state/territory, and local).



True



False


2. Confidentiality is about the individual, while privacy is about the information.


True


False


3. Discrimination at workplace is prohibited by the privacy principles.


True


False


4. Understanding the values and principles of the mental health industry will allow you to contribute to the larger common understanding that governs how workers provide care to individualswith mental health conditions.



True



False


5. It is imperative for the mental health care worker to acknowledge the relationships between human needs and rights



True



False


6. Different contexts of mental health work include the changing in attitudes and behaviours of people towards the individuals with mental health issues.



True



False


7. The values of an organisation are the various beliefs and attitudes that determine how a mental health worker should behave while working with people with mental health issues.



True



False


8. Your organisation may not require policies and procedures relating to mental health services discriminating or acting with prejudice.



True



False


9. Many people feel more comfortable with the notion of having 'a nervous breakdown' rather than a mental illness. However, it is important to talk openly about mental illness, as this reduces the stigma and helps people to seek early treatment.



True



False


10. People with mental illness face do not face isolation and discrimination just for having an illness.



True



False


11. Anorexia is the most lethal psychiatric disorder, carrying an increased risk of death risk from major depression.



True



False


12. Existing services provided by a service may include health and care systems, providing education and training and access to organisational policy framework and protocols.




True



False


13. As a mental care and support worker, you are required to understand the appropriate responses to changes in mental health, mental distress and crisis



True



False


14. A referral to a psychiatrist for treatment should be provided to all people with mental health care needs.



True



False


15. Depression is qualified as a serious medical condition even if it does not incapacitate the employee or prevents the employee from working.



True



False

Assessment Results Sheet


Outcome









First attempt:



Outcome (make sure to tick the correct checkbox):



Satisfactory (S) ? or Not Satisfactory (NS) ?



Date: _______(day)/ _______(month)/ _______(year)



Feedback:











Second attempt:



Outcome (please make sure to tick the correct checkbox):


Satisfactory (S) ? or Not Satisfactory (NS) ?


Date: _______(day)/ _______(month)/ _______(year)


Feedback:




Student Declaration


I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.


I have kept a copy of all relevant notes and reference material that I used as part of my submission.


I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.


I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.


All appeal options have been explained to me.



Student Signature




Date




Trainer/Assessor Name



Trainer/Assessor Declaration


I hold:



Vocational competencies at least to the level being delivered


Current relevant industry skills


Current knowledge and skills in VET, and undertake


Ongoing professional development in VET



I declare that I have conducted an assessment of this students submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.



Trainer/Assessor Signature



Date




Office Use Only


The outcome of this assessment has been entered into the Student Management System



on _________________ (insert date)



by (insert Name) __________________________________


Pre-Assessment Checklist: Task 2 - Skills Test


The purpose of this checklist


The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.


Section 1: Information for Students


Make sure you have completed the necessary prior learning before attempting this assessment.


Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.


Make sure you understand what evidence is required to be collected and how.


Make sure you know your rights and the Complaints and Appeal process.


Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).


Make sure that you have access to a computer and the internet (if you prefer to type the answers).


Make sure that you have all the required resources needed to complete this Assessment Task (AT).


The due date of this assessment task is in accordance with your timetable.


In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.


The request for an extension to submit your assessment work must be made before the due date.


Section 2: Reasonable adjustments


I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.


I do require reasonable adjustment


I do not require reasonable adjustment


Declaration (Student to complete)


I confirm that the purpose and procedures of this assessment task has been clearly explained to me.


I confirm that I have been consulted about any special needs I might have in relation to the assessment process.


I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.


I confirm I have accessed and understand the assessment information as provided in the Training Organisations Student Handbook.


I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.


I confirm that I am ready for assessment.



Student Name: ______________________________________



Student Signature: ___________________________________


Assessment method-based instructions and guidelines: Skills Test


Assessment type





  • Skills Test Read the case study and answer the given questions.



Instructions provided to the student:



Assessment task description:



This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.


This assessment task is a Skills Test.


This assessment task requires you to read the case study and answer the given questions.


You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.


You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.



Applicable conditions:




  • This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).

  • You will be assessed independently on this assessment task.

  • No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

  • As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.

  • Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:




  • Where a students answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.

  • The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

  • For more information, please refer to the Training Organisations Student Handbook.

Location:




  • This assessment task may be completed in:



a classroom


learning management system (i.e. Moodle),


workplace,


or an independent learning environment.




  • Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.



Purpose of the assessment



The purpose of this assessment task is to assess the students knowledge and skills to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.



Skills to establish and maintain self-directed recovery relationships with at least 3 people with mental illness.


Skills to perform the activities outlined in the performance criteria of this unit during a period of at least 80 hours of work.


Task instructions


This is an individual assessment.


To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.


Your writing must be concise, to the point, not provide irrelevant information and according to the word limit given.


This assessment task requires you to read the case study and answer the given questions.


You must write your responses in your own words.


You will be required to complete all parts of this assessment task.


Assessment Task 2 - Skills Test

Case study 1: Deli Narula

Re: Promote principles of recovery and recovery-oriented practice


You are a new mental health support worker at the Rosedale support centre. Deli Narula is your first client.


Before beginning work with your client, you participated in an orientation program in which you read the following information about recovery and recovery-oriented practises.


Recovery, from the viewpoint of the person suffering from mental illness, entails regaining and maintaining hope, recognising one's abilities and limitations, participating in an active life, personal autonomy, social identity, meaning and purpose in life, and a healthy sense of self. It is important to note that recovery does not imply cure. Recovery refers to both internal circumstances faced by people who identify as being in recovery - hope, redemption, strength, and attachment - and external conditions that promote recovery - human rights implementation, a supportive community of healing, and recovery-oriented services.

Read the case study and answer the questions:



  1. Why is it important to recognise and respect the person as the author, definer, and director of their own recovery and recovery journey? Answer using 100-200 words.





  1. What are the ways you can work with a client to encourage future hope and confidence in recovery by engaging in the individual and the relationship and increasing support for the person in their preferred community. Answer using 100-200 words.




  1. How would you prepare and carry out all job tasks, identify and consider personal values and attitudes towards recovery, mental wellbeing, and illness. Answer using 100 150 words.



  1. How would you show empathy and appreciation for the person's other relationships, life events, culture, and activities as they contribute to the recovery process?




  1. Why should you encourage the use of recovery principles and recovery-oriented practises. Explain using 100-200 words.



Case study 2: Xeon Ho

Re: Establish the context for a self-directed recovery relationship


Xeon Ho is a 37-year-old man from Southeast Asia. He comes from a society where people with mental illnesses are regarded as demonic and immoral. He lives in a two-bedroom apartment and works as a shop assistant in his community. He has been seeing his doctor for several months, complaining of depression, dissatisfaction with his job, a lack of stamina, a lack of sleep, a loss of appetite, and suicidal ideation when he becomes seriously ill. According to the findings of the many medical records you reviewed, he has no physical health problems. His GP decided to refer him to a Psychiatrist for further examination. He was diagnosed with major depression and was prescribed antidepressant medication. He was not taking his medication as prescribed, which aggravated his condition. Xeon feels that he has no power or influence over the treatment and medication suggested to him.

Read the case study and answer the following questions:



  1. How would you create and sustain a constructive, healthy working relationship and environment with the client? Answer using 100-200 words.




  1. How can you recognise and resolve the power dynamics that are affecting the relationship? Answer using 100-200 words.




  1. How do you use efficient communication strategies to build a working partnership focused on shared understandings? Answer using 100-150 words.




  1. How do you communicate with the individual in a way that demonstrates warmth, openness, care, and authenticity? Answer using 100-150 words.




  1. What is the importance of discussing, articulating, and using the person's recommended language, understandings, analogies, and ideas regarding their experiences in all communications? Answer using 100-150 words.





  1. How can you modify your communication strategies to accommodate cultural preferences? Answer using 100-150 words.





  1. What is the significance of identifying acceptable relationship guidelines and clarifying job role expectations? Answer using 100-200 words.


Case study 3: Ms Green


Ms. Green is a 57-year-old female who has had bipolar 1 for a long time. You've invited her to tell you her story. She mentioned that she has serious trust issues and believes that people are not always what they appear to be.


She also became ill quite oftenand admitsto hospital withsuicidal thoughts. However, she observes a volatile mood, loneliness, alienation, stress, and anxiety. She also addresses her depression history, which was diagnosed as stress-related while she was in her early twenties. She still feels isolated from the world and even her immediate neighbours. Her former husband left her with a daughter, but the relationship did not last. Ms Green has never been in a serious relationship and claims that men find her unattractive. Ms Green has also expressed frustration about how she is handled by healthcare professionals, claiming that they do not understand her condition and often look down on her and attempt to discredit her intellect.

Read the case study and answer the following questions:



  1. What should you considerwhen inviting others to share their story? Answer using 100-200 words.






  1. How shouldyou respond correctly in order to understand, clarifyaspects of the story and the individuals' understanding of their experience? Answer using 50-100 words.






  1. How can you respond to the individual in a way that shows empathy for their condition and fosters respect, rights, dignity promotion, hope, and belief in their recovery? Answer using 100-200 words.





  1. How do you identify the effects of mental illness and a mental health diagnosis on a person's life and sense of self? Answer using 100-200 words.




  1. How do you determine eligibility and priority for service and, if necessary, requirements to refer the client appropriately? Answer using 100-200 words.



  1. How do you work with the person's experiences, understandings, and meanings to develop a shared understanding of their issues, requirements andneeds? Answer using 100-200 words.


Assessment Results Sheet


Outcome









First attempt:



Outcome (make sure to tick the correct checkbox):



Satisfactory (S) ? or Not Satisfactory (NS) ?



Date: _______(day)/ _______(month)/ ____________(year)



Feedback:






Second attempt:



Outcome (make sure to tick the correct checkbox):



Satisfactory (S) ? or Not Satisfactory (NS) ?



Date: _______(day)/ _______(month)/ ____________(year)


Feedback:


Student Declaration


I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.


I have kept a copy of all relevant notes and reference material that I used as part of my submission.


I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.


I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.


All appeal options have been explained to me.



Student Signature




Date




Trainer/Assessor Name



Trainer/Assessor Declaration


I hold:



Vocational competencies at least to the level being delivered


Current relevant industry skills


Current knowledge and skills in VET, and undertake


Ongoing professional development in VET



I declare that I have conducted an assessment of this students submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.



Trainer/Assessor Signature



Date




Office Use Only


The outcome of the assessment has been entered into the Student Management System



on _________________ (insert date)



by (insert Name) __________________________________


Pre-Assessment Checklist: Task 3 - Work Placement task


The purpose of this checklist


The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.


Section 1: Information for Students


Make sure you have completed the necessary prior learning before attempting this assessment.

Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.


Make sure you understand what evidence is required to be collected and how.


Make sure you know your rights and the Complaints and Appeal process.


Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).


Make sure that you have access to a computer and the internet (if you prefer to type the answers).


Make sure that you have all the required resources needed to complete this Assessment Task (AT).


The due date of this assessment task is in accordance with your timetable.


In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.


The request for an extension to submit your assessment work must be made before the due date.


Section 2: Reasonable adjustments


I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.


I do require reasonable adjustment


I do not require reasonable adjustment


Declaration (Student to complete)


I confirm that the purpose and procedures of this assessment task has been clearly explained to me.


I confirm that I have been consulted about any special needs I might have in relation to the assessment process.


I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.


I confirm I have accessed and understand the assessment information as provided in the Training Organisations Student Handbook.


I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.


I confirm that I am ready for assessment.



Student Name: ______________________________________



Student Signature: ___________________________________


Assessment method-based instructions and guidelines: Work Placement task


Assessment type





  • Work Placement task.



Instructions provided to the student:



Assessment task description:



This is the third (3) assessment task you must successfully complete to be deemed competent in this unit of competency.


This assessment task is a work placement task.


This assessment task requires you to read the scenario and perform the given work placement tasks.


You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.


You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.



Applicable conditions:




  • This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).

  • You will be assessed independently on this assessment task.

  • No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

  • As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.

  • Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:




  • Where a students answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.

  • The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

  • For more information, please refer to the Training Organisations Student Handbook.


Location:




  • This assessment task may be completed in:



a classroom


learning management system (i.e. Moodle),


workplace,


or an independent learning environment.




  • Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.



Purpose of the assessment



The purpose of this assessment task is to assess the students knowledge and skills to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.



Skills to establish and maintain self-directed recovery relationships with at least 3 people with mental illness.


Skills to perform the activities outlined in the performance criteria of this unit during a period of at least 80 hours of work.




Task instructions


This is an individual assessment.


To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.


Your writing must be concise, to the point, not provide irrelevant information and according to the word limit given.


This assessment task requires you to read the case study and answer the given questions.


You must write your responses in your own words.


You will be required to complete all parts of this assessment task.


Task Description:

This work placement task requires the student to demonstrate evidence that the student worked in ways that established and maintained self-directed recovery for at least three (3) people with mental illness.

The skills outlined underneath must be demonstrated by the student in the workplace or in a simulated environment that reflects workplace conditions.

The workplace must be a service that provides services to people with mental health issues.

Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as using suitable facilities, equipment and resources.

If a simulated workplace is required, the assessor will need to nominate persons to act as the following clients;

Client 1 Lucy, a 19-year-old female with depression

Client 2 George, a 55-year-old male with paranoia

Client 3 Patricia, 27 suffers an obsessive compulsive disorder

The student is required to:

Prepare three (3) case-management files where the student provides evidence that they:



  • Acknowledged and respected the person in their own recovery and recovery journey

  • Worked in ways that inspired hope for the future, belief in recovery by investing in the person and the relationship and increased support for the person in their community of choice.

  • Identified and took into account personal values and attitudes regarding recovery, mental health and illness when planning and implementing all work activities.

  • Demonstrated consideration and respect for the important contribution of the persons other relationships, life events, culture and activities to the recovery process.

  • Established and maintained a safe, positive working relationship and environment.

  • Identified and addressed the power dynamics that impact on the relationship.

  • Built a working relationship based on shared understandings using effective communication strategies.

  • Interacted with the person showing warmth, openness, care and authenticity.

  • Discussed, clarified and used in all communications the persons preferred language, understandings, analogies and concepts about their experience.

  • Adjusted communication strategies to meet cultural preferences.

  • Clarified role expectations and defining appropriate relationship guidelines.

  • Invited the person to tell their story.

  • Responded appropriately to clarify aspects of the story and the persons understanding of their experience.

  • Responded to the person in a manner that reflects appreciation of their situation and fosters respect, rights, promotion of dignity, hope and belief in their recovery.

  • Recognised the impacts of mental illness and a mental health diagnosis on the person's life and sense of self.

  • Established eligibility and priority for service and refer appropriately if required.

  • Worked within the context of the persons experiences, understandings and meanings to build a shared understanding of their needs.

  • Shared information about the organisation and programs, services and support available.

  • Facilitated an exchange of definitions and understandings of recovery and recovery-oriented practice and develop a shared understanding.

  • Shared and exchanged other information required to establish a recovery-oriented collaboration.

  • Worked with the person to determine their readiness and desire to self-advocate and participate in the service.

  • Worked collaboratively with the person to agree on the type and nature of services or support to be offered and decide the way the relationship will operate.

  • Established agreement with the person on roles and responsibilities for both the person and the worker, and document in accordance with organisation procedures.

  • Clarified and documented any other accountability requirements including program, funding or legislative requirements.



Students and Trainers/Assessors must ensure that the clients right to privacy and confidentiality with regards to personal details are upheld at all times

To complete these workplace tasks, the student is required to use the templates below.

Assessment Task 3: Work placement task

Client 1


What is the background and critical details of the client? Use 150 200 words.










Explain the strategies you used to build a respectful relationship with this client. List three (3) strategies.





Give two examples of how you worked in a way that reflected and prioritised the clients right to self-define and direct their own recovery.



Use 100 150 words for each example





Describe how you invested in the client and the relationship and how you increased support for the client in their community.



Use 100 150 words.





Describe the ways in which you worked that inspired hope for the future and belief in recovery.



Use 100 150 words.





How did you identify the clients personal values and attitudes regarding recovery, mental health and illness?


When planning and implementing all work activities what steps did you take to take these into account?



Explain in 200 250 words.



Describe how you showed consideration and respect for the clients other relationships, life events, culture and activities in the recovery process.



Use 150-200 words




How did you establish and maintain a working relationship and environment that was safe and positive?



Explain using 50 100 words


What steps did you take to identify and address any power dynamics that may have impacted the relationship?



Explain using 100 150 words.




How have you built a working relationship that is based on shared understandings?



Explain using 50 100 words



What communication strategies did you use to achieve this?



Explain in 50 100 words



How did you interact with the client showing?


Warmth


Openness


Caring


Authenticity


Explain in 100 150 words.



How did you ensure that you discussed, clarified and used in all of your communications with the client, their preferred language?



Explain in 100 150 words.




How did you also use the clients understandings, concepts, analogies and experiences in your communications?



Explain in 100 150 words.




How did you adjust your communication strategies to ensure you met the clients cultural preferences?



Explain in 100 150 words.




Describe how you invited the client to tell you their story.



Explain in 100 150 words.



How did you ensure your responded appropriately to clarify any aspects of their story and the clients understanding of their experience?



Explain using 100-150 words.




Describe how you responded to the client in a way that reflects appreciation of their situation.



Explain in 100 150 words.



How did you ensure you fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



Explain in 10-150 words



How did you recognise the impacts of mental health and mental health diagnosis for your client and their sense of self?



Explain using 150 200 words.




Explain how you established eligibility and priority for service.



Use 100-150 words.




How did you refer your client if required?



Use 50-100 words.



If your client did not need referral, explain the process you would have followed if they did.



Explain using 100-150 words.



How did you ensure you worked within your clients experiences, understandings and meanings?



Explain using 100-150 words.



How did you build a shared understanding of their needs?



Explain using 100-150 words.




Describe how you shared information with your client about your organisation and programs, services and supports available to them.



Explain using 150-200 words.




How did you facilitate an understanding and definition of recovery and recovery-oriented practice?



Explain using 100-150 words.



How did you do this with your client to develop a shared understanding?



Explain using 50-100 words.




What other information did you share and exchange with your client to establish a recovery-oriented collaboration?



Explain in 100-150 words.




Describe how you worked with your client to determine their readiness and desire to be able to self-advocate and participate in the services.



Explain using 150-200 words.




Explain how you collaboratively work with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate


Explain using 50-100 words for each.




How did you establish an agreement on the roles and responsibilities of the client and workers with the client?



Explain in 100-150 words.



How were these roles and responsibilities documented in line with organisational procedures?



Explain in 50-100 words.



Explain how you documented any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements


Explain in 100-150 words.


Who provided the client with the required support?



  • Within the organisation



_____________________________________________________



  • List any other services client was referred to and explain the service they provided.



__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________



d) Describe the ways in which they worked that inspired hope for the future and belief in recovery.




q




q




e) Explain how they identified the clients personal values and attitudes regarding recovery, mental health and illness.




q




q



f) Explain the steps they took when planning and implementing all work activities to take into account the clients personal values and attitudes regarding recovery, mental health and illness.




q




q

g) Describe how they showed consideration and respect for the clients other relationships, life events, culture and activities in the recovery process.




q




q



h) Describe how they established and maintained a working relationship and environment that was safe and positive.




q




q

i) Explain the steps they took to identify and address any power dynamics that may have impacted the relationship.




q




q









j) Explain how they built a working relationship that is based on shared understandings, and the communication strategies used to achieve this.




q




q




k) Explain how they interacted with the client showing:

Warmth

Openness

Caring

Authenticity




q




q



l) Explain how they ensured they discussed, clarified and used in all of their communications with the client, their preferred language?




q




q

m) Describe how they also used the clients understandings, concepts, analogies and experiences in their communications.




q




q




n) Explain how they adjusted their communication strategies to ensure they met the clients cultural preferences.




q




q

o) Describe how they invited the client to tell you their story and how they ensured they responded appropriately to clarify any aspects of their story and the clients understanding of their experience?




q




q

p) Describe how they responded to the client in a way that reflects appreciation of their situation.




q




q



q) Explain how they ensured they fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?

q




q

r) Describe how they recognised the impacts of mental health and mental health diagnosis for their client and their sense of self?




q




q

s) Explain how they established eligibility and priority for service and how they referred their client if required.

If the client did not need referral, did they explain the process they would have followed if they did.




q




q




t) Explain how they ensured they worked within the clients experiences, understandings and meanings and how they built a shared understanding of the clients needs.




q




q



u) Describe how they shared information with the client about their organisation and programs, services and supports available to them.




q




q

v) Explain how they facilitated an understanding and definition of recovery and recovery-oriented practice and how they did this with the client to develop a shared understanding.




q




q





w) Explain any other information they shared and exchanged with their client to establish a recovery-oriented collaboration?




q




q



x) Describe how they worked with the client to determine their readiness and desire to be able to self-advocate and participate in the services.




q




q

y) Explain how they collaboratively worked with the client to agree on the following:

The type and nature of services

Support to be offered

The way the relationship will operate.




q




q

z) Explain how they established an agreement on the roles and responsibilities of the client and workers with the client?




q




q





aa) Describe how these roles and responsibilities were documented in line with organisational procedures?




q




q

bb) Explain how they documented any other accountability requirements including:

Program requirements

Funding requirements

Legislative requirements




q




q

Client 2


What is the background and critical details of the client? Use 150 200 words.





Explain the strategies you used to build a respectful relationship with this client. List three (3) strategies.





Give two examples of how you worked in a way that reflected and prioritised the clients right to self-define and direct their own recovery.



Use 100 150 words for each example.




Describe how you invested in the client and the relationship and how you increased support for the client in their community.



Use 100 150 words.




Describe the ways in which you worked that inspired hope for the future and belief in recovery.



Use 100 150 words.




How did you identify the clients personal values and attitudes regarding recovery, mental health and illness?


When planning and implementing all work activities what steps did you take to take these into account?



Explain in 200 250 words.



Describe how you showed consideration and respect for the clients other relationships, life events, culture and activities in the recovery process.



Use 150-200 words.



How did you establish and maintain a working relationship and environment that was safe and positive?



Explain using 50 100 words


What steps did you take to identify and address any power dynamics that may have impacted the relationship?



Explain using 100 150 words.




How have you built a working relationship that is based on shared understandings?



Explain using 50 100 words.



What communication strategies did you use to achieve this?



Explain in 50 100 words.




How did you interact with the client showing?


Warmth


Openness


Caring


Authenticity


Explain in 100 150 words.




How did you ensure that you discussed, clarified and used in all of your communications with the client, their preferred language?



Explain in 100 150 words.



How did you also use the clients understandings, concepts, analogies and experiences in your communications?



Explain in 100 150 words.




How did you adjust your communication strategies to ensure you met the clients cultural preferences?



Explain in 100 150 words.




Describe how you invited the client to tell you their story.



Explain in 100 150 words.



How did you ensure your responded appropriately to clarify any aspects of their story and the clients understanding of their experience?



Explain using 100-150 words.




Describe how you responded to the client in a way that reflects appreciation of their situation.



Explain in 100 150 words.



How did you ensure you fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



Explain in 10-150 words



How did you recognise the impacts of mental health and mental health diagnosis for your client and their sense of self?



Explain using 150 200 words.




Explain how you established eligibility and priority for service.



Use 100-150 words.




How did you refer your client if required?



Use 50-100 words.



If your client did not need referral, explain the process you would have followed if they did.



Explain using 100-150 words.



How did you ensure you worked within your clients experiences, understandings and meanings?



Explain using 100-150 words.



How did you build a shared understanding of their needs?



Explain using 100-150 words.




Describe how you shared information with your client about your organisation and programs, services and supports available to them.



Explain using 150-200 words.




How did you facilitate an understanding and definition of recovery and recovery-oriented practice?



Explain using 100-150 words.



How did you do this with your client to develop a shared understanding?



Explain using 50-100 words.




What other information did you share and exchange with your client to establish a recovery-oriented collaboration?



Explain in 100-150 words.




Describe how you worked with your client to determine their readiness and desire to be able to self-advocate and participate in the services.



Explain using 150-200 words.




Explain how you collaboratively work with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate


Explain using 50-100 words for each.




How did you establish an agreement on the roles and responsibilities of the client and workers with the client?



Explain in 100-150 words.



How were these roles and responsibilities documented in line with organisational procedures?



Explain in 50-100 words.



Explain how you documented any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements


Explain in 100-150 words.


Who provided the client with the required support?



  • Within the organisation



_____________________________________________________



  • List any other services client was referred to and explain the service they provided.



__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Note: Please attach any client notes, meeting minutes or other documents prepared as part of this assessment activity. Students and Trainers/Assessors must ensure that the clients right to privacy and confidentiality with regards to personal details are upheld at all times

Performance Criteria/Performance Checklist


Your task must address the following performance criteria/ performance checklist.



To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence


Did the student:


S


N/S


Trainer/Assessor to complete


(Comment and feedback to students)


a) Explain the three (3) strategies they used to build a respectful relationship with this client.


q


q



b) Provide two (2) examples of how they worked in a way that reflected and prioritised the clients right to self-define and direct their own recovery.


q


q



c) Describe how they invested in the client and the relationship and how they increased support for the client in their community.


q


q



d) Describe the ways in which they worked that inspired hope for the future and belief in recovery.


q


q



e) Explain how they identified the clients personal values and attitudes regarding recovery, mental health and illness.



q


q



f) Explain the steps they took when planning and implementing all work activities to take into account the clients personal values and attitudes regarding recovery, mental health and illness.


q


q



g) Describe how they showed consideration and respect for the clients other relationships, life events, culture and activities in the recovery process.


q


q



h) Describe how they established and maintained a working relationship and environment that was safe and positive.


q


q



i) Explain the steps they took to identify and address any power dynamics that may have impacted the relationship.


q


q



j) Explain how they built a working relationship that is based on shared understandings, and the communication strategies used to achieve this.


q


q



k) Explain how they interacted with the client showing:


Warmth


Openness


Caring


Authenticity


q


q



l) Explain how they ensured they discussed, clarified and used in all of their communications with the client, their preferred language?


q


q



m) Describe how they also used the clients understandings, concepts, analogies and experiences in their communications.


q


q



n) Explain how they adjusted their communication strategies to ensure they met the clients cultural preferences.


q


q



o) Describe how they invited the client to tell you their story and how they ensured they responded appropriately to clarify any aspects of their story and the clients understanding of their experience?


q


q



p) Describe how they responded to the client in a way that reflects appreciation of their situation.


q


q



q) Explain how they ensured they fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



q


q



r) Describe how they recognised the impacts of mental health and mental health diagnosis for their client and their sense of self?


q


q



s) Explain how they established eligibility and priority for service and how they referred their client if required.



If the client did not need referral, did they explain the process they would have followed if they did.


q


q



t) Explain how they ensured they worked within the clients experiences, understandings and meanings and how they built a shared understanding of the clients needs.


q


q



u) Describe how they shared information with the client about their organisation and programs, services and supports available to them.


q


q



v) Explain how they facilitated an understanding and definition of recovery and recovery-oriented practice and how they did this with the client to develop a shared understanding.


q


q



w) Explain any other information they shared and exchanged with their client to establish a recovery-oriented collaboration?


q


q



x) Describe how they worked with the client to determine their readiness and desire to be able to self-advocate and participate in the services.


q


q



y) Explain how they collaboratively worked with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate.


q


q



z) Explain how they established an agreement on the roles and responsibilities of the client and workers with the client?


q


q



aa) Describe how these roles and responsibilities were documented in line with organisational procedures?


q


q



bb) Explain how they documented any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements


q


q


Client 3


What is the background and critical details of the client? Use 150 200 words.





Explain the strategies you used to build a respectful relationship with this client. List three (3) strategies.





Give two examples of how you worked in a way that reflected and prioritised the clients right to self-define and direct their own recovery.



Use 100 150 words for each example.




Describe how you invested in the client and the relationship and how you increased support for the client in their community.



Use 100 150 words.




Describe the ways in which you worked that inspired hope for the future and belief in recovery.



Use 100 150 words.




How did you identify the clients personal values and attitudes regarding recovery, mental health and illness?


When planning and implementing all work activities what steps did you take to take these into account?



Explain in 200 250 words.



Describe how you showed consideration and respect for the clients other relationships, life events, culture and activities in the recovery process.



Use 150-200 words.



How did you establish and maintain a working relationship and environment that was safe and positive?



Explain using 50 100 words


What steps did you take to identify and address any power dynamics that may have impacted the relationship?



Explain using 100 150 words.




How have you built a working relationship that is based on shared understandings?



Explain using 50 100 words.



What communication strategies did you use to achieve this?



Explain in 50 100 words.




How did you interact with the client showing?


Warmth


Openness


Caring


Authenticity


Explain in 100 150 words.




How did you ensure that you discussed, clarified and used in all of your communications with the client, their preferred language?



Explain in 100 150 words.



How did you also use the clients understandings, concepts, analogies and experiences in your communications?



Explain in 100 150 words.




How did you adjust your communication strategies to ensure you met the clients cultural preferences?



Explain in 100 150 words.




Describe how you invited the client to tell you their story.



Explain in 100 150 words.



How did you ensure your responded appropriately to clarify any aspects of their story and the clients understanding of their experience?



Explain using 100-150 words.




Describe how you responded to the client in a way that reflects appreciation of their situation.



Explain in 100 150 words.



How did you ensure you fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



Explain in 10-150 words



How did you recognise the impacts of mental health and mental health diagnosis for your client and their sense of self?



Explain using 150 200 words.




Explain how you established eligibility and priority for service.



Use 100-150 words.




How did you refer your client if required?



Use 50-100 words.



If your client did not need referral, explain the process you would have followed if they did.



Explain using 100-150 words.



How did you ensure you worked within your clients experiences, understandings and meanings?



Explain using 100-150 words.



How did you build a shared understanding of their needs?



Explain using 100-150 words.




Describe how you shared information with your client about your organisation and programs, services and supports available to them.



Explain using 150-200 words.




How did you facilitate an understanding and definition of recovery and recovery-oriented practice?



Explain using 100-150 words.



How did you do this with your client to develop a shared understanding?



Explain using 50-100 words.




What other information did you share and exchange with your client to establish a recovery-oriented collaboration?



Explain in 100-150 words.




Describe how you worked with your client to determine their readiness and desire to be able to self-advocate and participate in the services.



Explain using 150-200 words.




Explain how you collaboratively work with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate


Explain using 50-100 words for each.




How did you establish an agreement on the roles and responsibilities of the client and workers with the client?



Explain in 100-150 words.



How were these roles and responsibilities documented in line with organisational procedures?



Explain in 50-100 words.



Explain how you documented any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements


Explain in 100-150 words.


Who provided the client with the required support?



  • Within the organisation



_____________________________________________________



  • List any other services client was referred to and explain the service they provided.



__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Note: Please attach any client notes, meeting minutes or other documents prepared as part of this assessment activity. Students and Trainers/Assessors must ensure that the clients right to privacy and confidentiality with regards to personal details are upheld at all times.

Performance Criteria/Performance Checklist


Your task must address the following performance criteria/ performance checklist.



To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence


Did the student:


S


N/S


Trainer/Assessor to complete


(Comment and feedback to students)


a) Explain the three (3) strategies they used to build a respectful relationship with this client.


q


q



b) Provide two (2) examples of how they worked in a way that reflected and prioritised the clients right to self-define and direct their own recovery.


q


q



c) Describe how they invested in the client and the relationship and how they increased support for the client in their community.


q


q



d) Describe the ways in which they worked that inspired hope for the future and belief in recovery.


q


q



e) Explain how they identified the clients personal values and attitudes regarding recovery, mental health and illness.



q


q



f) Explain the steps they took when planning and implementing all work activities to take into account the clients personal values and attitudes regarding recovery, mental health and illness.


q


q



g) Describe how they showed consideration and respect for the clients other relationships, life events, culture and activities in the recovery process.


q


q



h) Describe how they established and maintained a working relationship and environment that was safe and positive.


q


q



i) Explain the steps they took to identify and address any power dynamics that may have impacted the relationship.


q


q



j) Explain how they built a working relationship that is based on shared understandings, and the communication strategies used to achieve this.


q


q



k) Explain how they interacted with the client showing:


Warmth


Openness


Caring


Authenticity


q


q



l) Explain how they ensured they discussed, clarified and used in all of their communications with the client, their preferred language?


q


q



m) Describe how they also used the clients understandings, concepts, analogies and experiences in their communications.


q


q



n) Explain how they adjusted their communication strategies to ensure they met the clients cultural preferences.


q


q



o) Describe how they invited the client to tell you their story and how they ensured they responded appropriately to clarify any aspects of their story and the clients understanding of their experience?


q


q



p) Describe how they responded to the client in a way that reflects appreciation of their situation.


q


q



q) Explain how they ensured they fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



q


q



r) Describe how they recognised the impacts of mental health and mental health diagnosis for their client and their sense of self?


q


q



s) Explain how they established eligibility and priority for service and how they referred their client if required.



If the client did not need referral, did they explain the process they would have followed if they did.


q


q



t) Explain how they ensured they worked within the clients experiences, understandings and meanings and how they built a shared understanding of the clients needs.


q


q



u) Describe how they shared information with the client about their organisation and programs, services and supports available to them.


q


q



v) Explain how they facilitated an understanding and definition of recovery and recovery-oriented practice and how they did this with the client to develop a shared understanding.


q


q



w) Explain any other information they shared and exchanged with their client to establish a recovery-oriented collaboration?


q


q



x) Describe how they worked with the client to determine their readiness and desire to be able to self-advocate and participate in the services.


q


q



y) Explain how they collaboratively worked with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate.


q


q



z) Explain how they established an agreement on the roles and responsibilities of the client and workers with the client?


q


q



aa) Describe how these roles and responsibilities were documented in line with organisational procedures?


q


q



bb) Explain how they documented any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements


q


q


Assessment Results Sheet


Outcome









First attempt:



Outcome (make sure to tick the correct checkbox):



Satisfactory (S) ? or Not Satisfactory (NS) ?



Date: _______(day)/ _______(month)/ ____________(year)



Feedback:











Second attempt:



Outcome (make sure to tick the correct checkbox):



Satisfactory (S) ? or Not Satisfactory (NS) ?



Date: _______(day)/ _______(month)/ ____________(year)


Feedback:




Student Declaration


I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.


I have kept a copy of all relevant notes and reference material that I used as part of my submission.


I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.


I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.


All appeal options have been explained to me.



Student Signature




Date




Trainer/Assessor Name



Trainer/Assessor Declaration


I hold:



Vocational competencies at least to the level being delivered


Current relevant industry skills


Current knowledge and skills in VET, and undertake


Ongoing professional development in VET



I declare that I have conducted an assessment of this students submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.



Trainer/Assessor Signature



Date




Office Use Only


Outcome of Assessment has been entered into the Student Management System



on _________________ (insert date)



by (insert Name) __________________________________


Assessment Task 4 Work Placement Observation.

This assessment task is a continuation of Assessment Task 3.

Your Assessor will organise to observe you with each client identified in Assessment Task 3. The Assessor must have access to each clients case management file (which you prepared in Assessment Task 3) to enable them to complete the workplace observations.

The skills outlined in the workplace observations spreadsheet underneath must be demonstrated by you in the workplace or in a simulated environment that reflects workplace conditions.

The workplace must be a service that provides services to people with mental health issues.

You and the Trainers/Assessors must ensure that the clients right to privacy and confidentiality with regards to personal details are upheld at all times.

Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as using suitable facilities, equipment and resources.

If a simulated workplace is required, the Assessor will need to nominate the same persons who acted as the clients in Assessment Task 3 to act in the same roles in this task.

You will be assessed according to the criteria in the work placement observation checklist underneath.

When you meet with the client you must:



  • Ask questions and confirm understandingwork in a way that prioritises the persons right to direct their recovery.

  • Show that you are supporting the client with regards to understanding and exercising their rights by providing information regarding their rights.

  • Collect and interpret information about the clients needs. Establish if the needs have changed or not.

  • Discuss services and strategies that support the clients empowerment and recovery.

  • Discuss the clients goals.

  • If the client requests adaption of services, to meet the clients specific needs and requirements outline the organisationss policy and procedures.

  • If the client is experiencing distress or crisis show that you can response is prompt and supportive.

  • If the client needs are outside your knowledge, ability and work role, make a referral to another service (either in writing by email or letter or verbally by telephone). You must however ensure that you are working within the organisational guidelines and discuss with your workplace supervisor before you make the referral.

Workplace Observations

Client 1

Students and Trainers/Assessors must ensure that the clients right to privacy and confidentiality with regards to personal details are upheld at all times


CHCMHS002 Establish self-directed recovery relationships


Assessor name



Date of Observation/s


Did the student:



Acknowledge and respect the client in a way that reflected and prioritised the clients right to self-define and direct their own recovery?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.




S/NYS


Work in a way that that inspired hope for the future and belief in recovery?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS


Work in a way that invested in the client and the relationship and increased support for the client in their community?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS



Identify the clients personal values and attitudes regarding recovery, mental health and illness?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS


Plan and implement all work activities to take into account the clients personal values and attitudes regarding recovery, mental health and illness?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS



Show consideration and respect for the clients other relationships, life events, culture and activities in the recovery process?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Establish and maintain a working relationship and environment that was safe and positive?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Identify and address any power dynamics that may have impacted the relationship?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Build a working relationship that is based on shared understandings, using communication strategies to achieve this?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Interact with the client showing:


Warmth


Openness


Caring


Authenticity



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Ensure they discussed, clarified and used in all of their communications with the client, their preferred language?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Use the clients understandings, concepts, analogies and experiences in their communications?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Adjust their communication strategies to ensure they met the clients cultural preferences?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Invite the client to tell their story and respond appropriately to clarify any aspects of their story and the clients understanding of their experience?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Respond to the client in a way that reflects appreciation of their situation?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Ensure they fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Recognise the impacts of mental health and mental health diagnosis for their client and their sense of self?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Establish eligibility and priority for service and refer their client if required?


If the client did not need referral, did they explain the process they would have followed if they did?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Ensure they worked within the clients experiences, understandings and meanings and build a shared understanding of the clients needs?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Share information with the client about their organisation and programs, services and supports available to them?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Facilitate an understanding and definition of recovery and recovery-oriented practice and with the client to develop a shared understanding?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Share and exchange with their client any other information to establish a recovery-oriented collaboration?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Work with the client to determine their readiness and desire to be able to self-advocate and participate in the services?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Work collaboratively with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Establish an agreement on the roles and responsibilities of the client and workers with the client?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Document these roles and responsibilities in line with organisational procedures?



The assessor can observe the interaction; if not a simulation or role-play can be used. Third party evidence can be gathered.


S/NYS


Document any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements



The assessor can observe the interaction; if not a simulation or role-play can be used. Third party evidence can be gathered.


S/NYS


Result of Observation Tasks:


? Satisfactory ? Not Yet Satisfactory



Assessor


I have observed student performance and confirm students meet the required criteria.


Name and signature


/ /



Date

Client 2

Students and Trainers/Assessors must ensure that the clients right to privacy and confidentiality with regards to personal details are upheld at all times.


CHCMHS002 Establish self-directed recovery relationships


Assessor name



Date of Observation/s



Did the student:



Acknowledge and respect the client in a way that reflected and prioritised the clients right to self-define and direct their own recovery?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.




S/NYS


Work in a way that that inspired hope for the future and belief in recovery?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS


Work in a way that invested in the client and the relationship and increased support for the client in their community?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS



Identify the clients personal values and attitudes regarding recovery, mental health and illness?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS


Plan and implement all work activities to take into account the clients personal values and attitudes regarding recovery, mental health and illness?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS



Show consideration and respect for the clients other relationships, life events, culture and activities in the recovery process?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Establish and maintain a working relationship and environment that was safe and positive?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Identify and address any power dynamics that may have impacted the relationship?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Build a working relationship that is based on shared understandings, using communication strategies to achieve this?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Interact with the client showing:


Warmth


Openness


Caring


Authenticity



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Ensure they discussed, clarified and used in all of their communications with the client, their preferred language?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Use the clients understandings, concepts, analogies and experiences in their communications?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Adjust their communication strategies to ensure they met the clients cultural preferences?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Invite the client to tell their story and respond appropriately to clarify any aspects of their story and the clients understanding of their experience?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Respond to the client in a way that reflects appreciation of their situation?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Ensure they fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Recognise the impacts of mental health and mental health diagnosis for their client and their sense of self?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Establish eligibility and priority for service and refer their client if required?


If the client did not need referral, did they explain the process they would have followed if they did?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Ensure they worked within the clients experiences, understandings and meanings and build a shared understanding of the clients needs?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Share information with the client about their organisation and programs, services and supports available to them?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Facilitate an understanding and definition of recovery and recovery-oriented practice and with the client to develop a shared understanding?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Share and exchange with their client any other information to establish a recovery-oriented collaboration?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Work with the client to determine their readiness and desire to be able to self-advocate and participate in the services?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Work collaboratively with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Establish an agreement on the roles and responsibilities of the client and workers with the client?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Document these roles and responsibilities in line with organisational procedures?



The assessor can observe the interaction; if not a simulation or role-play can be used. Third party evidence can be gathered.


S/NYS


Document any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements



The assessor can observe the interaction; if not a simulation or role-play can be used. Third party evidence can be gathered.


S/NYS


Result of Observation Tasks:


? Satisfactory ? Not Yet Satisfactory



Assessor


I have observed student performance and confirm students meet the required criteria.


Name and signature


/ /



Date

Client 3

Students and Trainers/Assessors must ensure that the clients right to privacy and confidentiality with regards to personal details are upheld at all times.


CHCMHS002 Establish self-directed recovery relationships


Assessor name



Date of Observation/s



Did the student:



Acknowledge and respect the client in a way that reflected and prioritised the clients right to self-define and direct their own recovery?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.




S/NYS


Work in a way that that inspired hope for the future and belief in recovery?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS


Work in a way that invested in the client and the relationship and increased support for the client in their community?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS



Identify the clients personal values and attitudes regarding recovery, mental health and illness?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS


Plan and implement all work activities to take into account the clients personal values and attitudes regarding recovery, mental health and illness?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.



S/NYS



Show consideration and respect for the clients other relationships, life events, culture and activities in the recovery process?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Establish and maintain a working relationship and environment that was safe and positive?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Identify and address any power dynamics that may have impacted the relationship?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Build a working relationship that is based on shared understandings, using communication strategies to achieve this?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Interact with the client showing:


Warmth


Openness


Caring


Authenticity



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Ensure they discussed, clarified and used in all of their communications with the client, their preferred language?



The assessor can (with the clients permission) observe the client interaction; if not a simulation or role-play can be used.


S/NYS


Use the clients understandings, concepts, analogies and experiences in their communications?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Adjust their communication strategies to ensure they met the clients cultural preferences?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Invite the client to tell their story and respond appropriately to clarify any aspects of their story and the clients understanding of their experience?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Respond to the client in a way that reflects appreciation of their situation?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Ensure they fostered respect, promoted dignity, hope and belief and upheld the clients rights for their recovery?



The assessor can observe the interaction; if not a simulation or role-play can be used.



S/NYS


Recognise the impacts of mental health and mental health diagnosis for their client and their sense of self?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Establish eligibility and priority for service and refer their client if required?


If the client did not need referral, did they explain the process they would have followed if they did?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Ensure they worked within the clients experiences, understandings and meanings and build a shared understanding of the clients needs?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Share information with the client about their organisation and programs, services and supports available to them?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Facilitate an understanding and definition of recovery and recovery-oriented practice and with the client to develop a shared understanding?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Share and exchange with their client any other information to establish a recovery-oriented collaboration?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Work with the client to determine their readiness and desire to be able to self-advocate and participate in the services?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Work collaboratively with the client to agree on the following:


The type and nature of services


Support to be offered


The way the relationship will operate



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Establish an agreement on the roles and responsibilities of the client and workers with the client?



The assessor can observe the interaction; if not a simulation or role-play can be used.


S/NYS


Document these roles and responsibilities in line with organisational procedures?



The assessor can observe the interaction; if not a simulation or role-play can be used. Third party evidence can be gathered.


S/NYS


Document any other accountability requirements including:


Program requirements


Funding requirements


Legislative requirements



The assessor can observe the interaction; if not a simulation or role-play can be used. Third party evidence can be gathered.


S/NYS


Result of Observation Tasks:


? Satisfactory ? Not Yet Satisfactory



Assessor


I have observed student performance and confirm students meet the required criteria.


Name and signature


/ /



Date

Assessment Results Sheet


Outcome









First attempt:



Outcome (make sure to tick the correct checkbox):



Satisfactory (S) ? or Not Satisfactory (NS) ?



Date: _______(day)/ _______(month)/ ____________(year)



Feedback:






Second attempt:



Outcome (make sure to tick the correct checkbox):



Satisfactory (S) or Not Satisfactory (NS)



Date: _______(day)/ _______(month)/ ____________(year)


Feedback:


Student Declaration


I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.


I have kept a copy of all relevant notes and reference material that I used as part of my submission.


I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.


I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.


All appeal options have been explained to me.



Student Signature




Date




Trainer/Assessor Name



Trainer/Assessor Declaration


I hold:



? Vocational competencies at least to the level being delivered


? Current relevant industry skills


? Current knowledge and skills in VET, and undertake


? Ongoing professional development in VET



I declare that I have conducted an assessment of this students submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.



Trainer/Assessor Signature



Date




Office Use Only


Outcome of Assessment has been entered into the Student Management System



on _________________ (insert date)



by (insert Name) __________________________________


Appendix A: Reasonable Adjustments


Write (task name and number) where reasonable adjustments have been applied:





Reasonable Adjustments



Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.


Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.


The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.


The trainer/assessor must complete the section below Reasonable Adjustment Strategies Matrix to ensure the explanation and correct strategy have been recorded and implemented.


The trainer/assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.


All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.


Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)



Category


Possible Issue


Reasonable Adjustment Strategy


(select as applicable)


LLN


Speaking


Reading


Writing


Confidence


Verbal assessment


Presentations


Demonstration of a skill


Use of diagrams


Use of supporting documents such as wordlists


Non-English Speaking Background


Speaking


Reading


Writing


Cultural background


Confidence


Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process


Use methods that do not require a higher level of language or literacy than is required to perform the job role


Use short sentences that do not contain large amounts of information


Clarify information by rephrasing, confirm understanding


Read any printed information to the student


Use graphics, pictures and colour coding instead of, or to support, text


Offer to write down, or have someone else write, oral responses given by the student


Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the students needs


Indigenous


Knowledge and understanding


Flexibility


Services


Inappropriate training and assessment


Culturally appropriate training


Explore understanding of concepts and practical application through oral assessment


Flexible delivery


Using group rather than individual assessments


Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.


Age


Educational background


Limited study skills


Make sure font size is not too small


Trainer/Assessor should refer to the studentsexperience


Ensure that the time available to complete the assessment takes account of the students needs


Provision of information or course materials in an accessible format.


Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures


Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write


Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue


Changes to course design, e.g. substituting an assessment task


Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift


Educational background


Reading


Writing


Numeracy


Limited study skills and/or learning strategies


Discuss with the Student previous learning experience


Ensure learning and assessment methods meet the students individual need


Disability


Speaking


Reading


Writing


Numeracy


Limited study skills and/or learning strategies


Identify the issues


Create a climate of support


Ensure access to support that the student has agreed to


Appropriately structure the assessment


Provide information or course materials in an accessible format, e.g. a textbook in braille


Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures


Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write


Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue


Changes to course design, e.g. substituting an assessment task


Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift


Explanation of reasonable adjustments strategy used



Trainer/Assessor Name



Trainer/Assessor Declaration



I declare that I have attached all relevant evidence to provide reasonable adjustment. The training package guidelines and criteria have not been compromised in the process of providing reasonable adjustment to the student. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided explanation of reasonable adjustments strategy used, as required.



Trainer/Assessor Signature



Date



Appendix B: Learner Evaluation Form

Please complete this evaluation form as thoroughly as you can, in order for us to continuously improve our training quality. The purpose of the evaluation form is to evaluate the areas below:



  • logistics and support

  • facilitation

  • training material

  • assessment



Your honest and detailed input is therefore, of great value to us, and we appreciate your assistance in completing this evaluation form!


Unit of Competency Name




Trainer/Assessor Name



Student Name (Optional)






Dates of Training



Employer/Work site (if applicable)




Date of Evaluation



A


Logistics and Support Evaluation


No.


Criteria/Question


Strongly Disagree


Disagree


Neutral


Agree


Strongly Agree


1


The communication regarding the required attendance and time to study to pass this unit was correct







2


The staff were efficient and helpful.







3


The training equipment and material used was effective and prepared.







4


The training venue was conducive to learning (set-up for convenience of students, comfortable in terms of temperature, etc.)








Additional Comments on Logistics and Support



No.


Criteria/Question


Strongly Disagree


Disagree


Neutral


Agree


Strongly Agree


B


Trainer/Assessor Evaluation


1


The trainer/assessor was prepared and knowledgeable on the subject of the program







2


The trainer/assessor encouraged student participation and input







3


The trainer/assessor made use of a variety of methods, exercises, activities and discussions







4


The trainer/assessor used the material in a structured and effective manner







5


The trainer/assessor was approachable and respectful of the learners







6


The trainer/assessor was punctual and kept to the schedule







7


The trainer/assessor was easy to understand and used the correct language








Additional Comments on Training



No.


Criteria/Question


Strongly Disagree


Disagree


Neutral


Agree


Strongly Agree


C


Learning Evaluation


1


The learning outcomes of the unit are relevant and suitable.







2


The content of the unit was relevant and suitable for the target group.







3


The length of the training was suitable for the unit.







4


The learning material assisted in the learning of new knowledge and skills to apply in a practical manner.







5


The learning material was free from spelling and grammar errors







6


Handouts and exercises were clear, concise and relevant to the outcomes and content.







7


Learning material was generally of a high standard, and user-friendly







Additional Comments on Learning Evaluation


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