Facilitate knowledge management PSPGEN151

Student declaration

I _____________________________________________(insert your name) declare that these tasks are my own work. None of this work has been completed by any other person and I have not cheated or plagiarized the work or colluded with any other student/s. I have correctly referenced all resources and reference texts throughout these assessment tasks. I have read and understood SHICs policy on Plagiarism, Cheating and Collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by SHIC.

Assessors feedback

Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the students file with the evidence. Please complete the table above.

Student Assessment Instructions

PSPGEN151 - Facilitate knowledge management

Student name:

Student ID:

Date submitted:23 February 2025

Assessment plan

The following outlines the requirements of your final assessment for PSPGEN151 - Facilitate knowledge management

You are required to complete all tasks to demonstrate competency in this unit.

This Unit is assessed through the following tasks:

Student name:

Student signature:

Date: 23 February 2025

Assessor comments if required (to address any concerns arising out of the above, or outline how special needs have been taken into consideration).

Assessor name: Dr Chad Cartabel

Assessor signature: DrCc

Date: 28 February 2025

Instructions to students

Submitting your assessments

• When you have completed your assessment,you must submit written assessment tasks with a completed and signed Assessment Task Cover Sheet, according to the instructions provided to you by your trainer/ assessor. You need to submit your written assessment through Turnitin.The cover sheet asks you to make a declaration that the work is your own.
• You will be provided with a due date & you must make sure you submit your assessments in accordance with it. You may be required to apply for an extension if you require extra time, according to your SHIC policies and procedures.
• Make sure you keep a copy of your tasks before you submit them. SHIC will need to keep them as evidence and may not be able to return them to you.
• Your assessor will provide you with written feedback and confirm the outcome of the task on the Assessment Task Cover Sheet.

Assessment outcomes

Each assessment task will be given an outcome of either Satisfactory or Not Satisfactory. You must complete all tasks for a unit satisfactorily to achieve an overall outcome of Competent (C) for that unit. If one or more of your tasks are assessed as Not Yet Competent, you will be given an overall outcome for the unit of Not Yet Competent (NYC). You can have 2 further attempts to complete the task and achieve a Competent outcome. You will be given a timeframe for your resubmission and advised what you must include in your re-submission.

If, after the third attempt, you are still assessed as Not Yet Competent (NYC) for a task, you will need to complete additional training and assessment to support you in achieving a Competent outcome. This may incur an additional fee for students as identified in the fees and charges information.

You will then have to discuss alternative arrangements for re-assessment with the intervention team.The alternative arrangement may even include the student re-enrolling in the unit, participating in additional training or attempting the task again at a later date, so that skills and knowledge can be consolidated. These arrangements should be in accordance with SHIC policies & procedures.

Reasonable adjustment in assessment

Some students may need modifications to assessments due to disability, illness or special considerations this is called reasonable adjustment.

Reasonable adjustment can involve:

Making training and assessment resources and methods more accessible e.g. providing learner workbooks in an audio format or on different coloured paper.

Adapting physical facilities, environment and/or equipment e.g. setting up hearing loops.

Making changes to the assessment arrangements e.g. more time allowed for assessments.

Making changes to the way evidence for assessment is gathered e.g. written questions asked orally

Please speak to your assessor if you think that you may need an adjustment made. Note these adjustments are made at the discretion of your assessor based on your identified needs.

Appealing assessment decisions

If you do not agree with any assessment decision, you can lodge an assessment appeal. Please refer to the Complaints and Appeals section in the Student Handbook for information about how to lodge an appeal.

Student plagiarism, cheating and collusion

SHIC has a no tolerance policy for plagiarism, cheating and collusion. Students are expected to act with integrity at all times and only submit work that is their own or that has been appropriately referenced and includes acknowledgements of all resource materials used in the preparing the work.

Any incidence of this is considered academic misconduct. The definitions of each of theseare below.

• cheating seeking to obtain an unfair advantage in the assessment of any piece of work
• plagiarism to take and use the ideas and/or expressions and/or wording of another person or organisation and pass them off as your own by failing to give appropriate acknowledgement.This includes material from any sources, such as staff members, other students, authors, texts, resources and the internet, whether published or unpublished
• collusion unauthorised collaboration between students.

When you submit your assessments, you will be required to sign a declaration that the work provided is your own and that you have not cheated or plagiarised the work or colluded with any other student/s.

If you are found to have plagiarised, cheated or colluded, you will be given an opportunity to respond to the allegations. If you are found to have plagiarised, cheated or colluded, we will be required to take disciplinary action which is likely to require you to complete the assessment again.

Information about Assessment

Assessment: Assessment is the process of collecting evidence and making judgements on whether competency has been achieved, to confirm that an individual can perform to the standard required in the workplace, as specified in a training package or VET accredited course.

Dimensions of Competency: To be competent, a person must show their ability to perform effectively in a broad capacity. The dimensions of competency ensure that the person being assessed has the skills to perform competently in a variety of different circumstances. To be competent, a person must demonstrate the following:

• Task skills These are the skills that are needed to perform a task at an acceptable level. They are usually described in the performance criteria and include knowledge and practical skills.
• Task management skills These are skills in organising and coordinating, which are needed to be able to work competently while managing a number of tasks or activities as part of a job.
• Contingency skills These are the skills that are needed to respond and react appropriately to unexpected problems, changes in routine and breakdowns while also performing competently.
• Job role/environment skills These are the skills that are needed to perform as expected in a particular job, position and location, and with others. These skills may be described in a range of variables and in the underpinning skills and knowledge.

Principles of Assessment and Rules of Evidence: Assessment must be conducted in accordance with the rules of evidence and principles of assessment. The following definitions of these terms are taken from the Australian Skills Quality Authoritys Users guide: standards for registered training organisations (RTOs) 2015.

Principles of Assessment -

• Validity:Any assessment decision of the RTO is justified, based on the evidence of performance of the individual learner. Validity requires:
• assessment against the unit(s) of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance
• assessment of knowledge and skills is integrated with their practical application
• assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations
• judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.
• Reliability:Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.
• Flexibility:Assessment is flexible to the individual learner by:
• reflecting the learners needs
• assessing competencies held by the learner no matter how or where they have been acquired
• drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.
• Fairness:The individual learners needs are considered in the assessment process. Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learners needs. The RTO informs the learner about the assessment process and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.

Students are required to sign the declaration in this Student Assessment and ensure that they have advised the trainers/assessors if they have any special needs or considerations that may affect their ability to complete the assessments. Any reasonable adjustments to these assessments must be noted in the Assessment Record Tool for this unit &/ or in the checklist for the relevant task.

Students are provided with information about the appeals process in the Student Handbook as well as on the SHIC Website.

Rules of Evidence -

• Validity:The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.
• Sufficiency:The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learners competency.
• Currency:The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.
• Authenticity:The assessor is assured that the evidence presented for assessment is the learners own work.

Students are required to sign the declaration section in the Unit Assessment Record sheet and indicate that the work that they have submitted for assessment is their own.

Practical tasks, observations and confirmation of skills by the assessor ensure that the assessor sees the student applying the skills and knowledge required for this unit.

Third-party reports (where applicable) require third-party persons to confirm that they have observed the student undertake the tasks detailed in the checklist.

Glossary of Instructional Task Words: The assessment tasks use a range of instructional words, such as compare and list. These terms will guide the student and trainer/ assessor regarding the level of detail that must be provided in students answers. Some questions will also tell the trainer/ assessor as to how many answers students need to give for example, Describe threestrategies. Use the following glossary as a guide to interpret the words in the tasks:

• Analyse -This means the students should break an issue down into its component parts, identify them and explain how they relate. The issue has to be discussed in detail and methodically.
• Define:This means that the student should explain, in their own words, the meaning or interpretation of a term or concept, including any qualities that are essential to understanding.
• Describe -This means that the student should outline the most noticeable qualities or features of an idea, topic or the focus of the question.
• Discuss -This means that the student must point out the important issues, features, key points and possible interpretations of the question, and debate these through argument, providing reasons for and against them.
• Evaluate -This means that the student must judge or calculate the quality, importance, amount, or value of something. An in-depth answer must be provided with as much detail as possible.
• Explain -This means that the student needs to make something clear or show their understanding by describing or providing information about a topic. They will need to make clear how or why something happened or why something is the way it is.
• Identify - This means that the student must recognise something and indicate the required information. The length of the answer should be guided by what it is that they are being asked to identify.
• List -This means that the student must record short pieces of information in the form of a numbered or bulleted list, with one or two words, phrases or sentences on each line.
• Outline -This means that the student must give a brief description of the main facts or sequence of events about something. The length of the response should be guided by what they are required to outline. As long as the student includes the main facts or points, their response will be sufficient.
• Summarise - This means that the student must expressthe most important facts or points about something in a concise way.

General instructions for all tasks:

You must answer all questions and their parts correctly to achieve a Satisfactory outcome for all tasks to be marked Competent for the unit.

Refer to the Glossary of Instructional Task Words for descriptions of instructional words to guide you in the level of response required in each question.

Do not plagiarise. Plagiarism, cheating and collusion on assessments is not acceptable. Any incidence of this is considered academic misconduct.

Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you.

RPL. Recognition of prior learning is available. Please alert your assessor if you feel this applies to you.

Feedback. Your assessor will provide feedback to students after the completion of the assessment. The trainer assessor will explain the appeals process.

Resources & Equipment required.

• Access to your learning materials
• Access to a computer, the Internet, and a web browser
• Access to Microsoft Word (or a similar program)
• Assessment tools

Specific Instructions for Projects & Case Studies:

• This is an individual assessment, but you are to research and can use notes to assist.
• The case studies & projects are designed to assess your understanding of the unit as well as your underpinning knowledge.
• This activity will provide you with an opportunity to demonstrate your knowledge of required skills, knowledge and critical aspects of assessment you have obtained through the completion of this unit.
• Your answers will form part of the evidence gathered for this unit.
• The length of your case study report will be guided by the description in the task or will be provided by the trainer/assessor.
  • Brief report: 500 words 750 words
  • Long Report: 1500 - 2000 words
• To be deemed Satisfactory in this assessment you need to answer correctly ALL parts of case study in your own words, clearly printed, word formatted and typed in English.

Specific Instructions for Written Questions:

• Candidates are required to complete the following written assessment task. This is an individual assessment, but you can use notes to assist.
• Your answers will form part of the evidence gathered for this unit.
• The length of your answerswill be guided by the description in the task or will be provided by the trainer/ assessor. Please check the Glossary of Instructional Task Words.
• Generally, the length of the answers would be as below:
• Short answers: 50 words 100 words
• Long answers: 100 words 200 words
• Detailed answers: 400 words 500 words
• ALL questions will need to be answered correctly in your own words, clearly printed, word formatted and typed in English to be deemed satisfactory in this task.

Assessment Task 1- Written Questions

Q1:

Answer the following questions:

1.1 Explain the organisational policies and procedures related to the following in 250-300 words:

1. a) Knowledge management policies and procedures
2. b) Information management policies and procedures

1.2 Explain the following information and knowledge management legislations and regulations in 300-350 words.

1. a) Privacy act 1988
2. b) Archives Act 1983
3. c) Freedom of information Act 1982
4. d) Public Service Act 1999
5. e) WHS Act, 2011

Q2:

What do you understand by knowledge management? Discuss any six (6) principles of knowledge management. Write your answer in 250-300 words.

Q3:

Discuss the framework and its key objectives of knowledge management standard in Australia. Write your answer in 100-150 words.

Q4:

Discuss the following tools and techniques related to the introduction of knowledge management initiatives in 250-300 words:

1. a) Capture and codify knowledge
2. b) Brainstorming
3. c) Peer assist
4. d) Storytelling

Q5:

Answer the following questions:

5.1 Discuss how the interconnection of knowledge management and human resource management in the organisation is beneficial. Write your answer in 150-200 words.

5.2 Discuss the importance of communication in knowledge management procedures. What are the various communication vehicles that can be used to disseminate and manage knowledge in an organisation? Write your answer in 250-300 words.

5.3 Discuss the following:

1. Importance of information management in the knowledge management process.
2. Key aspects of the interconnection between knowledge management and information management.
3. Key information technologies that are used in the knowledge management process.

Write your answer in 100-150 words.

5.4 What do you understand by knowledge management and organisational learning? How does knowledge management promote organisational learning? Write your answer in 100-150 words.

Q6:

Answer the following questions:

6.1 Discuss the various elements of cultural aspects of knowledge management and how cultural aspects in an organisation and knowledge management complement each other. Write your answer in 100-150 words.

6.2 Discuss any five (5) points of significance of cultural aspects of knowledge management in 150-200 words.

Assessor Checklist

Assessment Task 1 Written Questions

Assessment Task 2 Project

This assessment task requires you to manage knowledge and informationin the business unit of a training organisation(details below) to improve productivity and organisational efficiency, promote innovation and meet business unit goals. This includes:

• Applying legislation, regulations and policies relating to knowledge management and information management
• Showing leadership and taking risks in the context of knowledge management
• Facilitating groups and learning
• Communicating with a diverse range of stakeholders to build knowledge management capacity

To do so, the student will be required to complete the following tasks:

• Task 1: Establish the organisational context for knowledge management
• Task 2: Develop capability in knowledge management
• Task 3: Facilitate groups and learning
• Task 4: Integrate aspects of knowledge management with information management

Scenario:

You training organisation is a governments public provider of vocational education and training (VET).

History:

We play a critical role in the development of the future workforce. We are creating the next chapter of a proud 130-year history of an organisation with roots rooted in Australia's tradition as we continue to innovate and respond to evolving community and industry skills demands.

Highlights of our history:

The training organisation was founded in Founded in 1833. The State Government assumed responsibility for the training organisation in 1883.

Functions

Your training organisation offers a range of courses for its domestic and international students. The different types of courses offered by the training organisation are as follow:

• Online courses
• Apprenticeships and traineeships
• Certificates
• Diplomas
• Degrees
• Micro credentials
• Subsidised courses

Performance and knowledge resources:

The training organisation has the following performance and knowledge resources that:

• Database
• Intranets
• Wikis
• Social media groups

Organisational requirements related to knowledge management:

Your training organisation wants to gather, organise, share and analyse its knowledge in a way that is easily accessible to employees.

The training organisation wants to establish a centralised document management system that will act as centralised digital filing cabinet for company documents.

They will make retrieving documents easy, support regulatory compliance, and enhance workflow. In addition, the document management system will be enhanced with passwords and backup procedures, document security to protect the documents from outside access.

The key documents that will be stored on document management system includes:

• Code of conduct and ethical practices
• Complaints Management policy and procedures
• Intellectual Property Ownership & Management procedures
• Privacy policy and procedures
• Diversity policies and procedures
• IT, Internet, E-mail and Social Media Policies
• Health and wellbeing policy and procedures
• Performance management policies and procedures
• General WHS guidelines
• Guidelines for organising and conducting meetings
• Guidelines for minute taking distribution
• Guidelines for computer file management.
• An additional folder that the staff members will use to share tacit knowledge such as FAQs, instructions, raw data and related reports, diagrams, one-sheets, and strategy slide decks.

Organisational objectives related to knowledge management:

This objectives of facilitating knowledge management are as follow:

• Improve productivity and organisational efficiency
• Promote innovation and meet business unit goals
• Capturing and organising knowledge in a knowledge management system to address specific business tasks.
• Sharing knowledge with employees who can benefit from it.
• Improving processes and technology to provide easy access to knowledge.
• Promoting the generation of new knowledge for continual learning.

This will be done by:

• Establishing the organisational context for knowledge management
• Developing capability
• Facilitating knowledge management
• Integrating aspects of knowledge management with records management.

Organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.

• The training organsiation wants to establish a centralised document management system (Google Drive or Drobox) that will act as centralised digital filing cabinet for company documents.
• They will make retrieving documents easy, support regulatory compliance, and enhance workflow.
• In addition, the document management system helps the organisation to protect the documents from outside access.
• The document/knowledge management system will help the staff members to comply with legislative, regulatory and organisational requirements.
• The training organisation will help the staff members to gain and share knowledge and share cooperation in the organisation.

Current knowledge management position of the organisation:

The organisation has following knowledge management systems in place but lack a centralised document management system.

• Database
• Intranets
• Wikis
• Social media groups

Existing knowledge and information management policies and procedures:

Your role and responsibilities:

You are working as Knowledge Management Systems Coordinator in your training organisation. Management has assigned the Knowledge Management Systems Coordinator with the responsibility to manage knowledge and information in the business unit to improve productivity and organisational efficiency, promote innovation and meet business unit goals.The roles and responsibilities of the Knowledge Management Systems Coordinator are as follow:

• Determine the history, culture, functions, strategic direction, performance, and knowledge resources of the organisation.
• Identify organisational strategies and goals that may be aided by the development of organisational knowledge management capability.
• Evaluate the organisation's current knowledge management position and the strengths and weaknesses of its knowledge resources and activities.
• Consult with stakeholders to raise knowledge management awareness and set goals for the business unit and/or the organisation.
• Recognise and investigate the cultural aspects of knowledge and knowledge management within the context of the organisational environment.
• Recognise and promote the advantages of knowledge management.
• Create and align knowledge management initiatives with the organisation's overall strategy.
• Create initiatives to build long-term knowledge management capability, a culture of knowledge sharing, and new knowledge in the organisation.
• Maintain management and stakeholder support throughout knowledge management initiatives to ensure that initial successes are translated into long-term benefits.
• Facilitate methods for knowledge creation, discovery, and acquisition in the business unit.
• Encourage the use of methods and systems for capturing and storing knowledge.
• Encourage the use of methods and systems for presenting, disseminating, and sharing knowledge.
• Enable activities for revising and discarding knowledge.
• Integrate explicit knowledge management processes with the organisation's information management systems.
• Document and save explicit knowledge.
• Make it easier to structure, maintain, and link explicit knowledge to related organisational information.
• Manage knowledge and information to improve their integration and application to achieve business unit objectives.

Task 2.1: Establish the organisational context for knowledge management

This task requires you to establish the organisational context for knowledge management considering the organisational requirements given in the workplace simulated scenario.

To do so, you are required to follow the steps given below and complete the templates associated with each step.

Step 1: Determine the history, culture, functions, strategic direction, performance, and knowledge resources of the organisation.

• Analyse the information given in the workplace simulated scenario.
• Consult with a diverse range of internal stakeholders in the organisation.
• Identify the following related to the training organisation based on the analysis of information conducted and consultation conducted with a diverse range of internal stakeholders and document using Template 1.
  • History
  • Culture
  • Functions
  • Strategic direction
  • Performance and knowledge resources.

Step 2: Identify organisational strategies and goals that may be aided by the development of organisational knowledge management capability.

• Analyse the information given in the workplace simulated scenario.
• Assess the organisation requirements for knowledge management.
• Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management and document the identified strategies and goals using Template 1.

Step 3:Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.

• Analyse the knowledge resources and activities of the organisation (given in the simulated workplace scenario).
• Determine two (2) strengths and two (2) weaknesses of its knowledge resources and activities analysed and document using Template 1.
• Assess the current knowledge management position of the organisation and document the current knowledge management position using Template 1.

Step 4:Undertake consultation with stakeholders assigned to raise awareness of knowledge management and to establish goals and build knowledge management capacity.

• Consult with the stakeholders and discuss the following:
  • Purpose of knowledge management
  • How knowledge management will improve productivity and organisational efficiency?
• Seek feedback on the stakeholders requirements for establishment of goals and knowledge management capacity.
• Further, document the following (template 1)
  • How did you raise awareness of knowledge management?
  • Purpose of knowledge management
  • How knowledge management will improve productivity and organisational efficiency?
  • Feedback received from stakeholders regarding knowledge management requirements.
  • Goals and capacity of knowledge management.

Step 5: Recognise and investigate the cultural aspects of knowledge and knowledge management within the context of the organisational environment.

• Conduct research to identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.
• Determine risks in context of cultural aspects of knowledge and knowledge management and develop strategies to manage them.
• Further, detail the following based on the research conducted using Template 1.
  • How does culture affect knowledge management?
  • Organisational culture that promotes knowledge management
  • Risks in context of cultural aspects of knowledge and knowledge management
  • Strategies to manage them

Step 6: Identify legislation, regulations and policies relating to knowledge management and information management.

• Analyse the information given in the workplace simulated scenario to determine the policies related to knowledge management and information management.
• Conduct research to determine legislations and regulations applicable to knowledge management and information management.
• Identify the following based on the analysis and research conducted and document the following using Template 1.
  • Policies related to knowledge management and information management.
  • Your responsibilities based on the policies and procedures identified.

Legislations and regulations applicable to knowledge management and information management

Template 1: Organisational context for knowledge management (700-800 words)

• Oganisational details
  • History of the organisation
  • Culture
  • Functions
  • Strategic direction
  • Performance and knowledge resources.
• Organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management
• Current knowledge management position of the organisation
  • Two (2) strengths and two (2) weaknesses of its knowledge resources and activities
    • Two (2) strengths of its knowledge resources and activities
    • Two (2) weaknesses of its knowledge resources and activities
  • Current knowledge management position of the organisation
• Consultation with stakeholders assigned to raise awareness of knowledge management and to establish goals and build knowledge management capacity.
  • How did you raise awareness of knowledge management?
  • Purpose of knowledge management
  • How knowledge management will improve productivity and organisational efficiency?
  • Feedback received from stakeholders regarding knowledge management requirements.
  • Goals and capacity of knowledge management.
• Recognise and investigate the cultural aspects of knowledge and knowledge management within the context of the organisational environment.
  • How does culture affect knowledge management?
  • Organisational culture that promotes knowledge management
  • Two (2) risks in context of cultural aspects of knowledge and knowledge management
    • Strategies to manage them
  • legislation, regulations and policies relating to knowledge management and information management.
    • Policies related to knowledge management and information management.
    • Your responsibilities based on the policies and procedures identified.
    • Legislations and regulations applicable to knowledge management and information management

Assessor Checklist

Assessment Task 2.1

Task 2.2: Develop a learning and development strategy

This task requires you to develop capability of the organisation in knowledge management considering the requirements of the organisation.

To do so, you are required to follow the steps given below and complete the templates associated with each step.

Step 1: Recognise and promote the advantages of knowledge management.

• Conduct research and identify the advantages of knowledge management to the organisation and the staff members.
• Document the identified advantages of knowledge management to the organisation and the staff members using Template 2.
• Engage in discussion with the stakeholders assigned and promote the advantages of knowledge management.
  • Discuss the following when promoting benefits of knowledge management:
    • Advantages of knowledge management to the organisation
    • Advantages of knowledge management to the staff members
  • Ensure the staff members are clear about the benefits.
  • Record key points of discussion conducted with the stakeholders using Template 2.

Step 2: Create and align knowledge management initiatives with the organisation's overall strategy.

• Analyse the organisational strategy related to knowledge management.
• Evaluate the stakeholders requirements identified in Activity 1 related to knowledge management.
• Develop knowledge management initiatives with the organisation's overall strategyusing Template 2.

Step 3:Create initiatives to build long-term knowledge management capability, a culture of knowledge sharing, and new knowledge in the organisation.

• Develop knowledge management initiatives regarding the following:
  • To build long-term capability in knowledge management.
  • To build a culture of sharing knowledge.
  • To create new knowledge in the organisation.
• Build management and stakeholder support throughout knowledge management initiatives to ensure that initial successes are translated into long-term benefits developed.
• Further, document the following using Template 2.
  • Knowledge management initiatives regarding the following:
    • To build long-term capability in knowledge management.
    • To build a culture of sharing knowledge.
    • To create new knowledge in the organisation.
  • Management and stakeholder support throughout knowledge management initiatives specified above.
    
    

Template 2: Capability in knowledge management (400-500 words)

• Advantages of knowledge management.

• Advantages of knowledge management to the organisation
• Advantages of knowledge management to the staff members
• Stakeholder analysis to promote advantages of KM

• Knowledge management initiatives with the organisation's overall strategy
  • Organisational strategy related to KM
  • Stakeholder requirement to KM
  • KM initiatives in line with Overall strategy
• Long-term Knowledge management initiatives regarding the following:
  • Initiative to build long-term capability in knowledge management.
  • Initiative to build a culture of sharing knowledge.
  • Initiative to create new knowledge in the organisation.
    • Methods for creating, discovering and acquiring knowledge in the business unit.
    • Methods and systems for capturing and storing knowledge.
    • Methods and systems for presenting, distributing and sharing knowledge.
    • Activities for revising and disposing of knowledge
  • Management and stakeholder support plan throughout knowledge management initiatives specified above

Assessor Checklist

Assessment Task 2.2

Task 2.3:Role Play - Facilitate groups and learning

This task requires you to develop capability of the organisation in knowledge management considering the requirements of the organisation.

To do so, you are required to follow the steps below and complete the templates associated with each step.

Step 1: Develop the following methods, systems and activities to facilitate knowledge management and document.

• Methods for creating, discovering and acquiring knowledge in the business unit.
• Methods and systems for capturing and storing knowledge.
• Methods and systems for presenting, distributing and sharing knowledge.
• Activities for revising and disposing of knowledge

Step 2: Facilitate group learning with the assigned stakeholders following the guideline provided.

Guidelines for facilitating group learning:

• Arrange for an appropriate place and time to conduct group learning session.
• Develop a presentation to be delivered when conducting the group learning session.
  • The presentation must include 10 slides.
  • The presentation must include the following information:
    • Methods for creating, discovering and acquiring knowledge in the business unit.
    • Methods and systems for capturing and storing knowledge.
    • Methods and systems for presenting, distributing and sharing knowledge.
    • Activities for revising and disposing of knowledge
  • The presentation must include design ideas.
  • Use at least 24-point type.
  • Summarize your main points.
  • Limit your material to eight lines per slide.
  • Use easy-to-read fonts such as Arial.
  • Use light letters (e.g., yellow or white) on a dark background (e.g., dark blue).
• Submit the presentation to the trainer/assessor and gain approval.
• Conduct group learning session.
  • Discuss the following when delivering the presentation:
    • Methods for creating, discovering and acquiring knowledge in the business unit.
    • Methods and systems for capturing and storing knowledge.
    • Methods and systems for presenting, distributing and sharing knowledge.
    • Activities for revising and disposing of knowledge
  • Alter the pitch (high and low) of your voice to prevent yourself from sounding monotone. Don't alter the pitch too much, however, because this may make you sound unnatural.
  • Speak loudly enough to be heard by everyone in the room, but vary the volume of your voice to maintain interest and emphasize key points.
  • Stress certain words as another way to add emphasis. Typically when you stress a word, the pitch and the volume increase.
  • Alter the rate at which you speak to maintain interest and add emphasis. Speak faster to show excitement and/or build suspense. Speak slower to show the importance of an idea. Pause after important ideas to allow the audience time to grasp them.
  • Use positive facial expressions such as smiles, expressive eyes, and looks of empathy and encouragement to communicate feelings and emotions.
  • Minimize gestures like pacing back and forth, rocking back and forth, playing with coins in your pocket, wringing your hands, and other types of fidgeting. These gestures not only signal that you are nervous, but they are distracting to the listener as well.
  • Use quick and energetic movements of your hands and arms to add expression to your talk. Maintain the attention of the audience by making your movements unpredictable.

Assessor Checklist

Assessment Task 2.3

Task 2.4: Integrate aspects of knowledge management with information management

This task requires you to integrate aspects of knowledge management with information management. To do so, you are required to follow the steps given below, document findings and provide screenshot evidence associated with each step.

Step 1: Integrate aspects of knowledge management with information management.Apply legislation, regulations and policies relating to knowledge management and information management given in the workplace simulated scenario.

• Integrate processes for the management of explicit knowledge with the organisations information management systems.
  • Create a Google Drive folder and name it.
  • Gather the following:
    • Code of conduct and ethical practices
    • Complaints Management policy and procedures
    • Intellectual Property Ownership & Management procedures
    • Privacy policy and procedures
    • Diversity policies and procedures
    • IT, Internet, E-mail and Social Media Policies
    • Health and wellbeing policy and procedures
    • Performance management policies and procedures
    • General WHS guidelines
    • Guidelines for organising and conducting meetings
    • Guidelines for minute taking distribution
    • Guidelines for computer file management.
  • Create an additional folder that the staff members will use to share tacit knowledge such as FAQs, instructions, raw data and related reports, diagrams, one-sheets, and strategy slide decks.
• Record and store explicit knowledge in the Google Drive folder.
• Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.
  • Structure and maintain the files gathered into the following folders:
    • Practices, policies and procedures
    • General guidelines
    • An additional folder to share tacit knowledge.
  • Share the folders to the required stakeholders based on the security classification and access restrictions.

• Take a screenshot of each step performed using Google Drive and submit the screenshots to the trainer/assessor via e-mail.
• Further, document the following
  • What legislation, regulations and policies relating to knowledge management and information management were applied?

Step 2: Manage knowledge and information to improve their integration and use to meet business unit goals.

• Make amendments to the Google Drive by password encrypting the files.
• Take screenshot of each step implemented to make amendments
• Make required changes to the implementation plan

Step 3: Document legislation, regulations and policies relating to knowledge management and information management were applied

Assessor Checklist

Assessment Task 2.4

Assessment Task 1- Written Questions

Q1:

Answer the following questions:

1.1 Explain the organisational policies and procedures related to the following in 250-300 words:

1. a) Knowledge management policies and procedures
2. b) Information management policies and procedures

1.2 Explain the following information and knowledge management legislations and regulations in 300-350 words.

1. a) Privacy act 1988
2. b) Archives Act 1983
3. c) Freedom of information Act 1982
4. d) Public Service Act 1999
5. e) WHS Act, 2011

Q2:

What do you understand by knowledge management? Discuss any six (6) principles of knowledge management. Write your answer in 250-300 words.

Q3:

Discuss the framework and its key objectives of knowledge management standard in Australia. Write your answer in 100-150 words.

Q4:

Discuss the following tools and techniques related to the introduction of knowledge management initiatives in 250-300 words:

1. a) Capture and codify knowledge
2. b) Brainstorming
3. c) Peer assist
4. d) Storytelling

Q5:

Answer the following questions:

5.1 Discuss how the interconnection of knowledge management and human resource management in the organisation is beneficial. Write your answer in 150-200 words.

5.2 Discuss the importance of communication in knowledge management procedures. What are the various communication vehicles that can be used to disseminate and manage knowledge in an organisation? Write your answer in 250-300 words.

5.3 Discuss the following: Write your answer in 100-150 words.

1. Importance of information management in the knowledge management process.
2. Key aspects of the interconnection between knowledge management and information management.
3. Key information technologies that are used in the knowledge management process.

5.4 What do you understand by knowledge management and organisational learning? How does knowledge management promote organisational learning? Write your answer in 100-150 words.

Q6:

Answer the following questions:

6.1 Discuss the various elements of cultural aspects of knowledge management and how cultural aspects in an organisation and knowledge management complement each other. Write your answer in 100-150 words.

6.2 Discuss any five (5) points of significance of cultural aspects of knowledge management in 150-200 words.

Assessment Task 2 Project

Task 2.1: Establish the organisational context for knowledge management

• Oganisational details
  • History of the organisation
  • Culture
  • Functions
  • Strategic direction
  • Performance and knowledge resources.
• Organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management
• Current knowledge management position of the organisation
  • Two (2) strengths and two (2) weaknesses of its knowledge resources and activities
    • Two (2) strengths of its knowledge resources and activities
    • Two (2) weaknesses of its knowledge resources and activities
  • Current knowledge management position of the organisation
• Consultation with stakeholders assigned to raise awareness of knowledge management and to establish goals and build knowledge management capacity.
  • How did you raise awareness of knowledge management?
  • Purpose of knowledge management
  • How knowledge management will improve productivity and organisational efficiency?
  • Feedback received from stakeholders regarding knowledge management requirements.
  • Goals and capacity of knowledge management.
• Recognise and investigate the cultural aspects of knowledge and knowledge management within the context of the organisational environment.
  • How does culture affect knowledge management?
  • Organisational culture that promotes knowledge management
  • Two (2) risks in context of cultural aspects of knowledge and knowledge management
    • Strategies to manage them
  • legislation, regulations and policies relating to knowledge management and information management.
    • Policies related to knowledge management and information management.
    • Your responsibilities based on the policies and procedures identified.
    • Legislations and regulations applicable to knowledge management and information management

Task 2.2: Develop a learning and development strategy

• Advantages of knowledge management.

• Advantages of knowledge management to the organisation
• Advantages of knowledge management to the staff members
• Stakeholder analysis to promote advantages of KM

• Knowledge management initiatives with the organisation's overall strategy
  • Organisational strategy related to KM
  • Stakeholder requirement to KM
  • KM initiatives in line with Overall strategy
• Long-term Knowledge management initiatives regarding the following:
  • Initiative to build long-term capability in knowledge management.
  • Initiative to build a culture of sharing knowledge.
  • Initiative to create new knowledge in the organisation.
    • Methods for creating, discovering and acquiring knowledge in the business unit.
    • Methods and systems for capturing and storing knowledge.
    • Methods and systems for presenting, distributing and sharing knowledge.
    • Activities for revising and disposing of knowledge
  • Management and stakeholder support plan throughout knowledge management initiatives specified above

Task 2.3: Role Play - Facilitate groups and learningMeeting Agenda

MEETING AGENDA

Presentation (Insert Images of Slides)

Individual Summary (script of the presentation) & MINDMAP

• Methods for creating, discovering and acquiring knowledge in the business unit.

• Methods and systems for capturing and storing knowledge.

• Methods and systems for presenting, distributing and sharing knowledge.

• Activities for revising and disposing of knowledge

Meeting Minutes (includes summary of feedback and actions)

Task 2.4: Integrate aspects of knowledge management with information management

• Create a Google Drive folder and name it. Include the following:
  • Practices, policies and procedures
  • General guidelines
  • An additional folder to share tactic knowledge.

• Record and store explicit knowledge in the Google Drive folder.
  • Code of conduct and ethical practices
  • Complaints Management policy and procedures
  • Intellectual Property Ownership & Management procedures
  • Privacy policy and procedures
  • Diversity policies and procedures
  • IT, Internet, E-mail and Social Media Policies
  • Health and wellbeing policy and procedures
  • Performance management policies and procedures
  • General WHS guidelines
  • Guidelines for organising and conducting meetings
  • Guidelines for minute taking distribution
  • Guidelines for computer file management.

• Create an additional folder that the staff members will use to share tacit knowledge such as FAQs, instructions, raw data and related reports, diagrams, one-sheets, and strategy slide decks.

• Take a screenshot of each step performed using Google Drive on how to Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.

• Take screenshot of each step implemented to make amendments to the Google Drive by password encrypting the files.

• Make amendments to the Google Drive by password encrypting the files.

• Take screenshot of each step implemented to make amendments

• Outline required changes to the implementation plan

• Document legislation, regulations and policies relating to knowledge management and information management were applied

References

https://www.mybib.com/tools/apa-citation-generator

Romford, J. (2021, September 23). Knowledge Culture in Knowledge Management. Agility Portal. https://agilityportal.io/blog/knowledge-culture-in-knowledge-management#:~:text=in Knowledge Management-,Knowledge Culture in Knowledge Management,sharing as an appropriate behavior.

Functions of Knowledge Management. (n.d.). Web.Mit. http://web.mit.edu/ecom/www/Project98/G4/Sections/section1c.html

What is a knowledge management strategy?. (n.d.). Get Guru. https://www.getguru.com/reference/knowledge-management-strategy

Knowledge Management Strategy: Definition & How to Excel at Yours. (n.d.). Get Guru. https://www.getguru.com/reference/knowledge-management-strategy

Knowledge Management Policies - what they are, and why you need them. (2019, October 18). Knoco Stories. http://www.nickmilton.com/2019/10/knowledge-management-policies-what-they.html#:~:text=As a statement of intent,framework for departmental KM plans

Knowledge Management Assessment. (n.d.). Skyrme. https://www.skyrme.com/services/kmassess.htm

Bergeron, B. (n.d.). Essentials of Knowledge Management. Oreilly. https://www.oreilly.com/library/view/essentials-of-knowledge/9780471281139/9780471281139_stakeholders.html#:~:text=As illustrated in Exhibit 7.3,described in more detail next.

Cultural aspects of knowledge management. (n.d.). Debackere. https://www.driesdebackere.com/cultural-aspects-of-knowledge-management/

The Benefits of Adopting Knowledge Management Tools and Technologies in Your Business. (2023, March 21). Document 360. https://document360.com/blog/benefits-of-knowledge-management/

Flach, D. (n.d.). What is a Knowledge Management StrategyIs it Enough?. BloomFire. https://bloomfire.com/blog/knowledge-management-strategy/

8 Steps to Implementing a Knowledge Management Program at Your Organization. (2023, February 28). CDW. https://www.cdw.com/content/cdw/en/articles/software/implementing-knowledge-management-program.html

Al-Zagheer, H. (n.d.). Knowledge Management Initiative. HRMars. https://hrmars.com/index.php/IJARBSS/article/view/2936/Knowledge-Management-Initiative#:~:text=It is defined as those,, learning, and strategic planning