HLTOUT010 Communicate in complex situations to support health care

HLTOUT010 Communicate in complex situations to support health care

Assessment Task 1: Theory Task

Student Name Date Unit code/name HLTOUT010 Communicate in complex situations to support health care

Assessment Name Theory Task Assessment No. AT1.0

Student Declaration: I declare that by submitting this assessment, I confirm the assessment within is my own work. I am aware of and understand the rules and responsibilities related to assessment, as outlined in the Student Code of Practice, Student Handbook and related policies. I acknowledge that my failure to comply with the Academic Integrity Policy and Student Code of Conduct will be regarded as misconduct and will be subject to disciplinary action and may result in my enrolment being withdrawn by the Australian Paramedical College (APC).

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Assessment

Information Assessment Submission:

You are required to complete the name and date fields on the first page of this document. Failure to do so will result in your submission counting towards an attempt and will not be assessed as it is incomplete.

Number of Attempts:

Students receive three (3) attempts at this theoretical assessment task.

Should your 1st and 2nd attempt be deemed as Not Yet Satisfactory (NYS), your assessor will provide feedback informing you of the areas requiring additional or further information. You will be required to submit your updated attempt on a resubmission form template. If your 3rd attempt is deemed Not Yet Satisfactory (NYS), you will be required to schedule a call with an assessor to address the areas deemed Not Yet Satisfactory (NYS). If you fail to attend the scheduled call for discussion, you will receive an overall Not Yet Satisfactory (NYS) result for this assessment task.

General information:

Each unit will have theoretical and practical components. The practical components for this unit will be addressed within the clinical practice workshop which you are required to attend to finalise individual unit outcomes.

Students are advised to read the Student Unit Guide prior to beginning assessment to ensure a clear understanding of the unit requirements and assessment tasks involved. Students must satisfactorily complete all associated assessment tasks to be deemed competent overall in this unit of competency.

Students are permitted to use the Student Learner Guide and additional resources available to support responses, however where relevant it is expected that references are listed or identified for any work that is not your own words. Academic misconduct is monitored and plagiarism will be penalised as per the Academic Integrity Policy.

Students are required to submit this completed assessment task via the online learning portal, or as directed by the assessor.

If you require assistance with content, please email trainer@apcollege.edu.au with the unit code, AT number and question you are stuck on or call (07) 5520 2522 for assistance.

If you require assistance with anything else, please email support@apcollege.edu.au with your question or call (07) 5520 2522 for assistance.

Theory Task

Please read each question carefully to ensure your response addresses all required components.

Respond to the below questions regarding communication and codes.

You've been called to a Section 4, D5, B3. Referring to the radio codes chart, what type of patient and scene are you responding to?

You are called to a 34 year old male patient who is complaining of chest pain following cocaine use. What codes would you use to communicate this?

When you arrived on scene, your patient was initially choking with abnormal breathing. You delivered back blows and chest thrusts to the patient and they are no longer choking, they can talk, are alert and breathing, but on questioning are complaining of a severe headache that has been bothering them for the past 3hrs or so. After a thorough primary and secondary assessment, you call dispatch to alert them of your case details and departure from scene at 0415.

Using the correct radio codes, what would your dispatch information be? Remember to include all the information on your patient.

You are called to a worksite explosion. On arrival, you discover there are 3 patients involved. Your first patient is a 34yr old diabetic woman who is actively convulsing. Your second patient is a 26yr old male who has sustained partial thickness burns approx. 25% TBSA. Your third patient is an unknown age unconscious male who is breathing. Using radio codes, how would you communicate this to dispatch/base? ou ill need to include the correct section and code numbers for the scene as a hole inclusi e of each patient.

List the three (3) key pieces of communication technology/devices you will use in your role as a health care worker.

Explain the concept of each of the following in your own words:

Active listening

Open-ended questions

Probing questions

Clarifying statements

Explain how each of the following impacts the way a patient presents and responds. Uncertainty

Vulnerability

Distress

Explain empathy and how this is an important quality to have when working with patients and their families.

Provide five (5) examples of how you can show empathy to others.

Provide five (5) examples of how you can communicate effectively with a person who is hearing impaired.

Provide three (3) examples of what you should not do when communicating with a person who is hearing impaired.

Provide four (4) examples of how you can communicate effectively with a person who has a speech impediment.

Provide four (4) examples of what you should not do when communicating with a person who has a speech impediment.

List and describe the four (4) categories into which acute behavioural disturbances (ABDs) are classified.

Outline seven (7) key strategies for de-escalating patients with ABD.

There may be occasions where you need to sedate an ABD patient. Describe your documentation and reporting responsibilities in this regard.

Identify what each of the letters in the mnemonic IMIST AMBO stand for and provide a brief description of what should be communicated.

I

M

I

S

T

A

M

B

O

In your role as a health care worker, you will be confronted on many occasions with situations of domestic and family violence (DFV). List three (3) examples of what not to say to a person who is experiencing DFV.

List five (5) communication techniques you can use when attending to a person who is experiencing DFV.

Sometimes your patients will be children, who will understandably be distressed and may not want to communicate. List seven (7) communication techniques you can use when communicating with paediatric patients.

List seven (7) communication techniques you can use when communicating with patients who have either attempted suicide or who are having suicidal thoughts.

In your work you will encounter patients from many different cultures. To provide efficient and effective service to all your patients means that you will need to understand the differences between yourself and your patients, and their customs, beliefs and practices.

Answer the questions in the table below, providing as much detail as you can.

Aboriginal and Torres Strait Islander patients

Explain Mens and Womens Business and how this could potentially be a communication barrier when working with your patients.

Explain the concept of shame and its relation to privacy and confidentiality.

List three (3) types of communication strategies you can apply when communicating with patients in Aboriginal and Torres Strait Islander cultures.

Explain why it is important to consider the community when treating a patient.

Explain what you need to do before using physical touch to treat a patient.

Understanding how people in Aboriginal and Torres Strait Islander cultures use the word yes is important. Explain why this is so and what you can do to make sure they are in fact agreeing/confirming what they are being asked.

Should you make direct eye contact with a patient or those in their community? Explain your answer.

Hindu patients

Explain the considerations for physical touch when treating a Hindu patient.

Muslim patients

Should you make direct eye contact with a Muslim patient? Explain your answer.

Modesty is an important part of the Muslim faith. What can you do to respect this custom and make your patients feel as comfortable as possible?

Outline the process you should follow when you attend a scene and it is determined an interpreter is required as the patient does not speak English as their first language.

List three (3) things you should never do when communicating, where an interpreter is present.

Explain what you can do to access counselling services for yourself, and how to organise referral if required.

List three (3) things you should always do when communicating, where an interpreter is present.

Identify six (6) guidelines when using a radio and mobile communication systems.

Discuss how you can gain trust, promote professionalism and a care factor with clients before you verbally communicate with them?

Identify three (3) behavioural cues that may indicate heightened emotional states to alert you to potential aggressive situations with a client/patient?