ICTNWK612C - Plan and Manage Troubleshooting Advanced Integrated IP Networks
ICTNWK612C - Plan and Manage Troubleshooting Advanced Integrated IP Networks
Task 2
Business Name:
Prepared by: Submitted to:
Date:
Table of Contents
TOC o "1-3" h z u 1.Introduction PAGEREF _Toc114658190 h 42.Define the Problem PAGEREF _Toc114658191 h 53.Troubleshooting Strategies / Approach PAGEREF _Toc114658192 h 64.Proposed Solution PAGEREF _Toc114658193 h 75.Network Troubleshooting Tools and Techniques PAGEREF _Toc114658194 h 86.Testing Strategy PAGEREF _Toc114658195 h 97.Implementation and Findings PAGEREF _Toc114658196 h 108.Prevention Strategies PAGEREF _Toc114658197 h 119.References PAGEREF _Toc114658198 h 12
Introduction
Provide an overview about the business.
You may use the information provided in scenario available in the Task Requirements document provided on Canvas and paraphrase it.
Discuss the intent of developing this report and topic that you will cover in this report.
Define the Problem
Consider what is the problem and define the problem clearly.
Troubleshooting Strategies / ApproachDescribe what troubleshooting strategies you will be using to solve the problem.
What troubleshooting approach you are going to use.
Mention Benefits / Drawbacks for each of the troubleshooting problem.
Proposed Solution
Define your proposed solution and why you are choosing this particular solution.
Explain how you will monitor Network Connectivity for performance and reliability.
Network Troubleshooting Tools and TechniquesWhat Network Troubleshooting tools and techniques you are going to use and implement.
Consider some network troubleshooting tools, such as:
SNMP monitoring.
IP Connectivity Monitoring.
Hardware / Software Sniffers.
Span / RSPAN / EEM.
Etc.
Please include Pros / Cons for troubleshooting.
Testing Strategy
List and explain the testing strategies which you are going to implement in your submission.
Implementation and FindingsImplement the troubleshooting approaches you have proposed in point 4 (Proposed Solutions) to troubleshoot the problem presented to you using the sample packet provided to you.
Screenshot of your implementation, crop your screenshot making sure all the relevant information is captured and make a small comment of what the screenshot is about (You must take screenshot of the configuration process. The #showrun command can be used in the testing phase only).
Document all the implementation and findings youve made and make sure to put an explanation for each screenshot that you have.
Prevention StrategiesList and explain various prevention strategies to prevent the problem from re-occurring.
You might consider:
Documentation.
Change Control Monitoring & Rectification of the errors.
Implementation of Network Maintenance.
Etc.
References
TASK 1 Case Study
Guidelines
Using the scenario that has been provided to you on Task 1 document on Canvas, create a Troubleshooting Plan report.
Resources
ICTNWK612 Task 1.docx on Canvas
Some other extra resources available on Canvas
Deliverables
Your document must include
TROUBLESHOOTING PLAN REPORT
Use the template that was given on Canvas (ICTNWK612 Task 1 Template)
REFERENCING
The Referencing requirements have changed, please follow the link below for more information https://www.danford.edu.au/wp-content/uploads/2021/02/Guidelines-for-Referencing.pdf
TASK 2 Plan and Manage Troubleshooting on an Advanced Integrated IP Networks
CASE SCENARIO
You have been called in to help and fix a companys network. The client has informed you that some of the terminals both wire and wireless have issues connecting to Internet. The client tried to fix the problem by calling to the IT support team, but the troubleshooting was unsuccessful. In addition, the terminals that have internet access cannot reach the Resources server of the company, which contain important documentation and is accessed through an IPSec VPN tunnel
The following information has been provided to you about the companys network
Passwords of all devices in the company, included Routers, ASA, etc.
The Topology of the network.
Something to consider:
Before starting the troubleshooting process, read the case scenario carefully and try to think what the issues in the network could be and which troubleshooting approaches are more likely to solve the problems.
Create a troubleshooting plan report as you have done in Task 1.
Implement the troubleshooting approaches you have proposed in point 2 to troubleshoot the problem presented to you using the sample packet provided to you on Canvas.
Use Cisco Packet Tracer version 7.3.1 or above.
Resources
ICTNWK612 Troubleshooting packet
Some other extra resources available on Canvas
Deliverables
Your document must include
TROUBLESHOOTING PLAN REPORT
Use the template that was given on Canvas (ICTNWK612 Task 2 Template)
REFERENCING
The Referencing requirements have changed, please follow the link below for more information https://www.danford.edu.au/wp-content/uploads/2021/02/Guidelines-for-Referencing.pdf
