Information sources
Industry Report
Information sources
Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or sources of information. Note that the sources of information that you list should be relevant to your organisation and role.
Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.
Information source Summary of information type Links to information
Developers of codes of conduct or ethics Developers of codes of conduct or ethics provide industry-specific guidelines for ethical behavior in the hospitality industry. They cover areas such as fair employment practices, responsible sourcing, and environmental sustainability. 1. American Hotel & Lodging Association (www.ahla.com/about/code-of-conduct)
2. Global Sustainable Tourism Council (www.gstcouncil.org/criteria/hotels-and-accommodations).
Discussions with experienced industry personnel Discussions with experienced industry personnel can provide valuable insights into various aspects of the hospitality industry, including best practices, industry trends, customer preferences, and operational challenges. 1. American Hotel and Lodging Association (https://www.ahla.com)
2. National Restaurant Association (https://restaurant.org)
Industry accreditation operators Industry accreditation operators provide information on standards, certifications, and best practices in the hospitality industry. They offer guidelines and resources to ensure compliance with industry standards, promoting quality and safety. 1. Global Sustainable Tourism Council (https://www.gstcouncil.org)
2. Green Key (https://www.greenkey.global) certification program
Industry associations and organisations Industry associations and organizations provide valuable industry information, including updates on trends, best practices, advocacy, and networking opportunities. 1. National Restaurant Association (https://restaurant.org)
2. American Hotel and Lodging Association (https://www.ahla.com)
Industry journals, reference books and seminars 1.
2.
Libraries and media 1.
2.
Networking with colleagues and suppliers 1.
2.
Personal observations and experience 1.
2.
Plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry 1.
2.
Training courses 1.
2.
Unions 1.
2.
Obtaining information
This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:
experienced industry personnel
colleagues
suppliers
industry bodies.
You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Dont forget to work with your assessor to set up a formal observation of at least one of the interviews.
Information source Name of contact Organisation and contact details Questions asked (indicate whether questions are open or closed) Summary of responses
Experienced industry person Colleague Supplier Industry body The hospitality industry
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information.
Information source Response Information sources
Describe the structure of the hospitality industry in Australia, including its main sectors and the functions of each. What is the economic and social significance of the industry? 1.
2.
Describe the hospitality industry within the local government area that you work in. 1.
2.
Describe how your organisation sits within the hospitality industry. 1.
2.
Describe your role within the hospitality industry. . 1.
2.
Describe career opportunities within your sector of the hospitality industry. 1.
2.
Access the position description of your dream hospitality job. How does it differ to your current role? What additional skills and training do you need? 1.
2.
Describe the allied industries to your sector of the hospitality industry. How does each sector rely on the other? 1.
2.
Describe the industry associations and unions relevant to your organisation or industry sector. Describe their function. 1.
2.
Provide two examples of how you use industry information to stay up to date with issues and trends. How do you share this information with colleagues? 1.
2.
Legislation
Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.
Legislative area Relationship to your sector Information sources Strategies for compliance
Equal opportunity law 1.
2. 1.
2.
Occupational licensing 1.
2.
1.
2.
Food safety 1.
2.
1.
2.
Responsible service of alcohol 1.
2.
1.
2.
Responsible conduct of gaming 1.
2.
1.
2.
Local community protection (obligations for protecting amenity and lifestyle of neighbouring residents when delivering hospitality services) 1.
2.
1.
2.
Industrial relations (including awards) 1.
2.
1.
2.
Supervisor endorsement: Supervisor name:
Quality assurance
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.
Quality assurance question Response Information sources
Describe the industry accreditation schemes relevant to your industry sector/organisation. 1.
2.
Describe the industry associations relevant to your industry sector/organisation. What are the benefits of industry association membership? 1.
2.
Describe why it is important that your organisation participates in industry quality assurance processes. Provide one potential impact of non-participation or non-compliance. 1.
2.
Describe your role in quality assurance. Provide two examples of how you uphold your responsibilities to quality assurance in your day to day work. 1.
2.
Describe your supervisors role in quality assurance. 1.
2.
Describe the role of an industry code of conduct or code of ethics. Provide two examples of how you comply with the code of conduct in your day to day work. 1.
2.
Describe the work ethic required to work in the hospitality industry and, in particular, in your sector of the industry. Provide two examples of how you exemplify this work ethic in your day to day work. 1.
2.
Describe two ethical issues which are particularly relevant to your organisations sector of the hospitality industry. 1.
2.
Supervisor endorsement: Supervisor name:
Technology
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.
Information source Response Information sources
Describe one current technology and one emerging technology that increases the efficiency of the way that you perform your role. What are the efficiency gains and how does the technology help you to complete your role? 1.
2.
Describe two techniques which you use to keep up to date with technologies that can improve your efficiency and effectiveness at work. 1.
2.
Describe one current and one emerging catering system technology relevant to your organisation or role. 1.
2.
Describe one current and one emerging application (app) technology relevant to your organisation or role. 1.
2.
Describe one current and one emerging computer-aided despatch system technology relevant to your organisation or role. 1.
2.
Describe one current and one emerging food production system technology relevant to your organisation or role. 1.
2.
Describe one current and one emerging industry online booking system technology relevant to your organisation or role. 1.
2.
Describe one current and one emerging industry reservations, operations and financial and tracking systems technology relevant to your organisation or role. 1.
2.
Describe one current and one emerging project management system technology relevant to your organisation or role. . 1.
2.
Describe one current and one emerging social media site technology relevant to your organisation or role. 1.
2.
Describe two new techniques relevant to your role. 1.
2.
Supervisor endorsement: Supervisor name:
You and your work
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.
Question Response Information sources
Provide two examples of how you access and use information about the hospitality industry in your day to day work. 1.
2.
Provide two examples of how you access and use information about hospitality products and services in your day to day work. 1.
2.
Provide two examples of how you share updated information about the hospitality industry, its products, services and technologies with your colleagues. 1.
2.
Describe two examples of how industry information enhances your work performance. 1.
2.
Provide two examples of how information about current market trends and customer expectations have influenced the dishes which you have produced. 1.
2.
Provide two examples of how you have used industry information to improve the quality of your hospitality service. 1.
2.
Supervisor endorsement: Supervisor name:
-12700-106807000-756285630110500
Contents
TOC h z t "RTO Works Heading 1,1,RTO Works Heading 2,2" Introduction PAGEREF _Toc43818716 h 4Assessment for this unit PAGEREF _Toc43818717 h 4Preparing for assessment PAGEREF _Toc43818718 h 4Assessment Task 1: Industry Report PAGEREF _Toc43818719 h 5Information for students PAGEREF _Toc43818720 h 5Activities PAGEREF _Toc43818721 h 6Assessment Task 1: Checklist PAGEREF _Toc43818722 h 9Final results record PAGEREF _Toc43818723 h 12
IntroductionWelcome to the Student Assessment Tasks for SITHIND002 Source and use information on the hospitality industry. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unitSITHIND002 Source and use information on the hospitality industry describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
For you to be assessed as competent, you must successfully complete one assessment task:
Assessment Task 1: Research project You must complete a research project and develop a report.
Preparing for assessmentPlease read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions.
Supporting resources: Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise:
Industry Report Template (Assessment Task 1)
Once you have read through the assessment tasks and are satisfied that you are clear on the requirements and submission dates, complete and sign a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file. You will find a Student Assessment Agreement in Appendix B of your Hospitality Works Student User Guide or your RTO will provide you with one.
Remember to check your Hospitality Works Student User Guide for information about:
submitting assessments
assessment appeals
re-assessment guidelines
responding to written questions.
Assessment Task 1: Industry ReportInformation for studentsIn this task, you are required to research current and emerging information on the hospitality industry and to apply that information in the context of their own organisation and role.
You will need access to:
your learning resources and other information for reference
your Industry Report Template.
Ensure that you:
review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
ActivitiesComplete the following activities.
Carefully read the following information
Successful completion of this unit requires that you demonstrate your skills and knowledge by sourcing, using and sharing current and emerging information on the hospitality industry. You must access information across a range of areas including:
the hospitality industry structure
technology
legislation
ethics.
You are also required to apply this information to your work in the industry which you will do when completing your Industry Report.
It is important that you provide evidence that you have done this and we have provided you with a template to use so you can provide the right evidence.
For this assessment you are required to base it on your role in the training kitchen or at your workplace or work placement as it involves gathering evidence about how you apply certain information and practices.
If you are basing this assessment on your work in the RTO training kitchen then your trainer/assessor will be acting as your supervisor for the purposes of this assessment.
You will also obtain information from the following people:
experienced industry personnel
colleagues
suppliers
industry bodies.
Information on how to do this is included in the template provided.
What do I need to demonstrate?
During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:
Sourcing and using industry information by:
identifying sources of information
accessing specific information which can assist you in your day-to-day role
obtaining information regarding current and emerging products and technologies
using your industry knowledge to enhance the quality of your work.
Sourcing and using compliance information by:
obtaining information on the laws that relate specifically to the hospitality industry
working compliantly
obtaining information on quality assurance schemes and how they can benefit your organisation
accessing information regarding career planning and EEO
accessing and applying information regarding ethical practice.
Sourcing and using technology information by:
obtaining information on current and emerging technologies
using technology information to suggest new and improved work practices
using technology in day to day work.
Staying up to date by:
identifying and using emerging knowledge of the hospitality industry
monitoring industry issues and trends
sharing information with colleagues.To complete this task, you must rely on information from at least three of the following sources:
developers of codes of conduct or ethics
discussions with experienced industry personnel
industry accreditation operators
industry associations and organisations
industry journals, reference books and seminars
libraries and media
networking with colleagues and suppliers
personal observations and experience
plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry
training courses
unions.
Complete research and develop a report
Use a range of information sources to research and report on:
The hospitality industry and how your organisation fits within it
Legislation relevant to the hospitality industry and how it applies to your organisation and role
The role of technology in the hospitality industry
Staying up to date with current issues and trends.
An Industry Report Template has been provided to help you. You will share the information developed in the Industry Report with your assessor in an email in Step 3 of this assessment.
Complete the Industry Report using a computer and keyboard and MS Word or a similar word processing package.
Submit your report via email
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should summarise the contents of your report and you should also include the following:
Make one recommendation for a new and improved way of doing something as a result of the research that you conducted. It must be relevant to your role. Explain how the improvement will benefit the organisation.
One strategy that you will use to stay up to date with industry information and how you will apply that information to improving your day to day work.
Attach your completed Industry Report and any other supporting documentation to the email. Make sure that your supervisor has endorsed all relevant sections of the report.
Assessment Task 1: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Source and use industry information including:
identifying sources of information on the structure and operation of the hospitality industry
accessing specific information of relevance to the hospitality industry to assist operational duties
obtaining information on features of current and emerging hospitality products and services relevant to their role
using their knowledge of the hospitality industry to enhance the quality of their work performance? Use open and closed probe questioning to interact effectively and obtain information from:
experienced industry personnel
colleagues
suppliers
industry bodies? Source and document current and emerging industry information on the hospitality industry using at least three of the following information sources:
developers of codes of conduct or ethics
discussions with experienced industry personnel
industry accreditation operators
industry associations and organisations
industry journals, reference books and seminars
libraries and media
networking with colleagues and suppliers
personal observations and experience
plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry
training courses
unions? Source, interpret and share information on the following:
current and emerging products and services
current issues
career opportunities
relationship between other related industries
compliance issues and quality assurance
new products, technology, techniques and services
work ethic required to work in the industry? Source and use compliance information by:
obtaining information on laws specifically relevant to the hospitality industry
working compliantly
seeking information on industry quality assurance schemes and using it to benefit their own organisation
accessing information on career planning
accessing information on EEO law
obtaining information on ethical industry practices
conducting day to day hospitality practices according to ethical principles? Source and use information on hospitality technology by:
sourcing and accessing information on current and emerging technologies that impact on operational duties
using information on technology to suggest new and improved workplace practices
using current and emerging technologies in day to day working activities? Update personal and organisational knowledge of the hospitality industry by:
identifying and using a range of opportunities to update current and emerging knowledge of the hospitality industry
monitoring current issues and trends for the industry
sharing updated information with colleagues. Use the computer and keyboard to develop their industry report? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date: Final results recordStudent name: Assessor name: Date: Unit name: Qualification name: Final assessment results
Task Type Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Industry Report S U DNS
Overall unit results C NYC Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: Date:
