Information Systems challenges in management
Information Systems challenges in management
Details:
Value:50%
Group or individual:individual
Submission requirements:Submit two files for your assignment:
(1) Task 1: a single Microsoft Word document (Not PDF).
(2) Task 2: video file. More instructions are introduced in the Task 2 section. : Submit the Video script in a word document format (Not PDF).
Unit Learning Outcomes Assessed:
CLO1Demonstrate mastery of a global body of discipline knowledge and practice, including knowledge of research principles and methods.
Tasks
Tasks 1
Word limit:1,250 words(+/- 10%)(excluding title page, contents page and end-text references)
Case Scenario: TechHealth: A Healthcare Service Provider in Transition
In the rapidly evolving landscape of healthcare, TechHealth stands as a notable example of an organisation at the crossroads of technology integration and operational efficiency. Established in 2008, TechHealth has become a significant player in the Australian healthcare sector, specialising in providing both in-patient and outpatient services across multiple facilities. The organisation boasts a revenue of $4.5 billion and employs over 30,000 staff, managing a daily patient intake that often surpasses several thousand.
As part of its growth trajectory, TechHealth is aggressively pursuing technological advancements to enhance patient care and streamline operations. Historically, many of TechHealth's processes, especially patient records and appointment scheduling, were managed through manual, paper-based systems. These systems were not only time-consuming but also prone to errors, leading to duplicated efforts and occasionally compromised patient care due to miscommunication and delayed information access.
TechHealths leadership, recognising the need for a fundamental shift, embarked on a journey to digitise its operations. The initiative was spearheaded by a strategic partnership with HealthTech Solutions, a leader in healthcare IT systems, to implement a comprehensive suite of digital tools encompassing Electronic Health Records (EHR), telemedicine interfaces, and AI-driven diagnostic tools.
Transformation Journey
The digital transformation at TechHealth aimed to replace outdated practices with a state-of-the-art information system that integrates all aspects of healthcare management, including patient data, supply chain logistics, and staffing. The new system is designed to ensure real-time, accurate data flow that aids in critical decision-making and enhances patient and staff experiences.
Challenges and Opportunities
Despite the apparent advantages, the shift brought its set of challenges. Initial phases saw resistance from staff accustomed to the old ways of working. Training programs were implemented to ensure smooth adaptation to the new systems. Moreover, the integration phase highlighted significant gaps in data handling and security, necessitating an upgraded cybersecurity protocol.
The results, however, started showing promising signs of success. The EHR system reduced the average patient registration time by 50%, and medication errors saw a substantial decrease due to the automated, AI-assisted prescription system. Telemedicine services, bolstered by the new tech, allowed for a 40% increase in patient consultations, crucial during peak times such as the recent global health crisis.
Questions:
Analyse how the legacy manual and paper-based operations at TechHealth impacted organisational efficiency, decision-making processes, and patient relationships prior to digital transformation. Consider both the direct and indirect costs associated with these outdated systems.
Explain, with examples relevant to the case scenario, how the newly implemented information systems could address the challenges identified and lead to significant improvements within TechHealth. Focus on the overarching role and benefits of integrating information systems, detailing how these technologies could enhance operational efficiency, decision-making capabilities, and patient satisfaction without delving into specific types such as ERP or AI.
Tasks 2
***You are required to record a 5-7 minute video presentation for this task***
With the increasing adoption of AI-based systems across various industries, including higher education, organisations are becoming increasingly concerned about the potential risks and ethical implications of their use. Several industries have already developed frameworks for AI ethics, while others are actively engaged in creating their own. For instance, Edith Cowan University (ECU) has launched a new Framework for the Productive and Ethical Use of AI. This initiative marks a critical first step in advancing ECU's commitment to engage constructively and critically with AI, in alignment with the university's values.
To review the ECU Framework for the Productive and Ethical Use of AI, please click on the following link:
ECU | Artificial Intelligence Framework : Centre for Learning and Teaching : CentresApply the ethical analysis process we learned in Module 4 to thoroughly analyse the ECU Framework for the Productive and Ethical Use of AI. Your analysis should outline the core ethical principles highlighted in the ECU Framework and evaluate how effectively it addresses the identified ethical concerns. Provide specific examples and evidence from the framework to support your evaluation.
Ensure that your analysis is comprehensive, providing detailed insights into the ECU Framework's approach to ethical considerations in AI.
Instructions for Task 2
Record a 5-7 minute video presentation for this task.
Summarise your findings in a PowerPoint presentation.
Suggested presentation format:
Title slide.
Brief background about the ECU AI framework.
Analysis of ethical concerns related to the use of AI in your assignments at ECU. Apply the ethical analysis process we learned in Module 4.
Evaluation of how effectively the ECU AI framework addresses the identified ethical concerns.
Conclusion.
Reference list.
Record a voice-over onto your PowerPoint presentation to create your final submission.
You need to be featured throughout the presentation.
You are expected to integrate evidence from various sources to support your analysis. A minimum of five references are expected for task 2; use recent (where possible, published within the last five years) peer-reviewed academic journal articles.
Format your presentations reference list as per APA 7th guidelines.
You can use HYPERLINK "https://intranet.ecu.edu.au/student/my-studies/students-learning-technologies/general-learning-technology-support/learning-technologies-overview" o "Link" t "_blank" Panoptoor any other suitable software to record your presentation.
Recording in PanoptoCreate and edit your media recording using PanoptoECU provides all students with access to HYPERLINK "https://ecu.ap.panopto.com/Panopto/Pages/Home.aspx" t "_blank" Panopto. With Panopto you have access to a personal folder where you can access a desktop recording tool to allow you to create screen recordings.
1. Useoneof the following two methods to record yourself presenting your slides. Capture your slides and your face in a Panopto video:
Record using installed Panopto software- If you are a Windows user, please click here HYPERLINK "https://support.panopto.com/s/article/basic-recording-1" t "_blank" Panopto for Windowsor if you are a Mac user, please click here HYPERLINK "https://support.panopto.com/s/article/Recording-with-Panopto-for-Mac" t "_blank" Panopto for Mac(Important:Mac settings to enable recording)as an installed Panopto recording application (available from the HYPERLINK "https://ecu.ap.panopto.com/Panopto/Pages/Home.aspx" t "_blank" Panopto home page, Select the "+ Create"button, then selectPanopto for WindowsORPanopto for Mac).
Record online (Web browser) -No software required. Use HYPERLINK "https://support.panopto.com/s/article/How-to-Create-a-Video-Using-Panopto-Capture" t "_blank" Panopto Captureto record within a web browser (via the HYPERLINK "https://ecu.ap.panopto.com/Panopto/Pages/Home.aspx" t "_blank" Panopto home page).
2. Provide a title for your video with your name and student number, eg Stu Dent_123456-Refer to the page:learn how to change the video title3. Check thesharesettings and consider using thePanopto video editing toolsto improve your final video submission by removing unwanted sections. Watch the HYPERLINK "https://howtovideos.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=bf2e77af-d26d-4f73-b479-aaa30106b245" t "_blank" Panopto edit video tutorial(2 min) to learn how.
Add your completed video to your Canvas assessment
Your presentation should now be inside Panopto.
