InformationTechnologyProjectManagement ICT508

ICT508InformationTechnologyProjectManagement Project Scenario Description

BACKGROUND

You are a Project Manager working forMaternity Stream International Pty Ltd(MSI).MSI is a small to medium enterprise based out of Perth in Western Australia (WA), but we have some staff located in Rockingham and Mandurah as well. Up to this point, MSI is focused on health service delivery solutions to WA Health.

AsidentifiedbyCapasso(2024),thereisagrowingtrendinincreasedICTusefortheprovisionofmaternity services.WAiswellplacedfromanetworkandinfrastructureperspectivetoleverage thistrendinsupport ofincreasedpopulationgrowthfromtheminingsector.Also,thepopulationinregionalWAhasincreased and hence varying and diverse health needs. It is the hope of WA country health service that remote communities, Aboriginal and culturally and Linguistically Diverse (CALD) people access various health servicesthatmeet uniqueandculturalneeds.Asmanystakeholdersexplorepossiblesolutions,MSIwants toconsiderasolutionthatenablesvirtualhealthcareforallpeopletoaccessurgentcare,accessspecialised care, and access key maternal services from home, hence reducing the need to travel.

Increasingly,theadoptionofHealthcareSoftwareasaService(HealthcareSaaS)isseeninmanyhealthcare entities as an option for providing services over the Internet. The implementation of a SaaS solution for maternity care can provide expectant mothers an alternative avenue to connect with their treating team. Health organisations use cloud-based software solutions to enhance accessibility to healthcare services across regions. Intended use cases for this solution include:

• Telehealth: enable remote/virtual consultations and remote patient monitoring, expanding access to care and improving patient convenience
• Appointment Scheduling: help healthcare practices manage appointments and other administrative tasks
• Billing management and other claims
• Data analytics: helps healthcare organisations analyse patient data to identify trends, improve care strategies, and optimise operations.
• Health information management and exchange: help labs manage samples, track results, and ensure quality control.

Withthissolution,MSImustensurethatSaaSprovidershaverobustdataprotectionmeasuresinplace.The organisation must ensure that SaaS solutions comply with strict regulations to protect patient privacy.

Given the level of interest in the product, additional stakeholders are forming to establish a more scalable business for expansion into other Australian markets.

The proposal put to the MSI Board involves theimplementation of a Healthcare SaaS¹platform MaternityStreamSystem(MSS)tosupportinformationexchangeinthedeliveryoffourcriticalmaternity services, including pathology, imaging, pharmacy, and telehealth. The preliminary intent is to roll out a one-yearPilotProjectthatwillestablishthe MaternityStream System(MSS)foundation andthen expand onthisthroughthefollowingprojectphases.However,forthemoment,thefocuswillonlybeonthePilotProject.

TheMSIChiefInformationOfficer(CIO)(MrBenDover)isthedelegatedProjectSponsor,andhewillbe reportingdirectlytotheMSIChiefExecutiveOfficer(CEO)(MrsDonnaJenner).Youhavebeenselected astheProject Manager.Thismeansthat youareresponsibletotheCIOforimplementingandoverseeing thePilotProjectfrominitiationtoclosure.Ifthepilotprojectissuccessful,theintentisforyoutoassume the role of project manager for the following phases.

As a first step, you will need to develop key project initiation and planning materials for theBoard's approval (Stage Gate Approval for the Business Case See project timeline provided).These materials must deliver clarity regarding the business case and outline how the project can be implemented successfully(if approved) some of the materials to develop include a project charter and project management plan see details in Assignment 1 Information Sheet.

THEPROJECT

Theobjectivesoftheproject

The aimofthis project is tocreateastable, secure, effective, scalableand user-friendlymaternityservices solutionthatenhancestheprovisionoffourservicestoexpectant

mothers the target services include pathology, imaging, pharmacy and telehealth (remote patient consultations). MSS is a SaaS-based clinical information system²aimed to serve clients in Perth, RockinghamandMandurah.Thesystemwillallowalliedhealthstaff toaccessresources,attendvirtualmeetings,serviceregionalpatients, and engage inpatient-reportedoutcomemeasures deployed overthe Internet.

TosupportMSIsystems,youwillneedtoimplementarangeofother elements.Apreliminarytechnicalarchitecturehasbeendeveloped

for this system.This architecture and some descriptions of key system elements are available throughthe LMSundertheAssessment Informationheading.Youwill needto ensurethat you understand the project deliverable, MSS architecture, and proposed project timeline.

Considerations and regulatory requirements include patient data privacy, security protocols, and identity and access management.

Key issues to be addressedToimplementthisproject,thefollowingimportantissueswillneedtobeaddressed:

1. A "Healthcare SaaS" refers to a cloud-based software application specifically designed for the healthcare industry, allowing healthcareproviderstoaccessandmanagepatientdata,clinicaltools,andadministrativefunctionsthroughaninternetconnectioninsteadofrelyingonlocal servers, typically accessed through a subscription model; essentially, it's a software service tailored to healthcare needs hosted on thecloud.
2. Aclinical information system (CIS)is a computer-based system used in healthcare settings to collect, store, manage, and readily accesspatient data like medical history, lab results, imaging studies, medications, and clinical notes, allowing healthcare professionals to makeinformeddecisionsatthepointofcareandstreamlineworkflowsbysupportingtaskslikechartingandmedicationadministration;essentially,it's a digital platform that centralises patient information for optimal clinical decision-making.

• The Board is still not convinced that this will be a feasibleThe materials that you provide in this Assignment will, therefore, have to be detailed and convincing, or you may find yourself out of a job.
• You, as the PM, will need to engage one or more experienced contractors who can coordinate/implement this solution under our control. This identification and selection of contractors will be a high priority for your efforts. When conducting this selection process, it is recommended that you implement aweightedanalysisapproachasapartofaRequestforTender (RFT) preparation process.This weighted analysis approach will be discussed later as this is criticalintheselectionofasuitableSaaSproviderandother Third-Partyproviderstoworkonthis

• MSIisnotadedicatedtechnologyConsequently,settingup integratedsystems is beyond the capabilities of MSI.For this reason, outsourcing will be important.Tip: a weighted analysis will need to be conducted to choose the most suitable SaaS provider
  • You may also want to think about aspects such as leasing infrastructure and other equipment, if needed, to help minimise up-front costs.
  • At the end of the project, we will need to ensure that MSIcan maintain and manage the maternity servicesplatformitcreatedwithoutthe ongoingsupportoftheprojectThiswillbeachieved via a project to support the (P2S) handover process. NB: This is where the SME will provide a handover to the in-house IT support team. This may mean that we need to bring skills and IntellectualProperty(IP)intothecompanyorsetupreliablerelationshipswithotherorganisations, who can do this for us.

KeyMilestones

You will need to achieve the following key milestones to meet the Boards defined requirements.Please note that these only reflect some of the pertinent high-level objectives.You will need to work out other key milestones involved in this approach.The subordinate milestones that you select must allow the following to be achieved.

YourTeam

Apart from you as the Project Manager, the Board has indicated that you will have access to the following people, so they can give the advice needed to prepare the project documentation (that needstobedeliveredtotheBoard).Thesepeople/organisationswillthenbeengagedasnecessary to support the project.

PreliminaryCost/RevenueInformation

A preliminary analysis has indicated that the following costs and revenues are likely to accrue from the implementation of thePilot Project.These are Rough Order of Magnitude (ROM) figures only, but they should provide a useful starting position for the analysis.

Assumptions

The following base assumptions need to be taken into account when analysing the preceding ROM cost/revenue figures and the associated project aspects:

• These figures do not take into account the discount effects related to inflation and the cost of
• The inflation rate is expected to remain at about 3% per annum for the next four
  • This project will be funded through debt(a loan from the Bank).There will be no establishment costs(asthiswillbeanextensionofexistingfundingagreements),andthebankhasofferedafixed loan rate of 4.8% per annum.
• Year0commencesattheProjectStartThefollowingyearsareconsecutive.
  • The ROM expenditures take into account the software licencing fees for the SaaS platform, costs associated with consulting on configuration, system integration, and data migration provided by the SaaS vendor and third-party providers.
  • Software licensing is expected to take 45% of the budget, implementation serviceswill take 30%, User training and support 15%, and data migration and cleansing 10%
  • Revenues in Year 0 relate to project feasibility study, project planning, stakeholder consultations and engagement of clients after User Acceptance Tests (UAT).

Youcannow proceedtoreadtheSystemTechnicalArchitectureandProject Implementation Timeline.

• These documents are provided on the LMS in the section Assignment 1 Information in sub-section Project Scenario Information.