Introduction to Communication and Digital Skills

Introduction to Communication and Digital Skills

E Portfolio Template

Important Instruction to students:

Prior to final submission please delete the red highlighted instructions from the template.

Use as many additional pages as needed.

E-portfolio is worth 100% of overall mark.

Section A: Microsoft Excel (300 words)

Insert the image of the spreadsheet that you created in Excel here. Remember to access week 3: session 2 for your How to guide for Microsoft Excel and week 1: session 2 Teaching materials to support you with this section.

Insert the image of the graph that you created in Excel here. Remember to access week 3: session 2 for your How to guide for Microsoft Excel and week 1: session 2 Teaching materials to support you with this section.

SUMMARY BOX:

Write an analysis of your created graph and present your findings:

What type of graph (bar chart, line graph etc) have you created?

Why is this the best one to use as opposed to the others etc.

This analysis MUST include two in-text citations.

Section B: Microsoft PowerPoint (500 words)

Insert the six slide images of the presentation that you created in PowerPoint here. Remember to access week 5: session 1 for your How to guide for Microsoft PowerPoint and weeks 1, 2, 3 and 4 Teaching materials to support you with this section.

Please note:

Ensure that your PowerPoint presentation includes the relevant communication theories AND that you have identified three ways to resolve customer service complaints.

Section C: Microsoft Word (500 words)

Standard letter template

Use this box to create your standard letter template to respond to customer complaints. Remember to access week 4: session 2 for your How to guide for MS Word and weeks 1, 2, 3 and 4 Teaching materials to support you with this section.

SUMMARY BOX:

Use this box to explain, supported by relevant research, how the letter you have created has applied communication strategies to help resolve problems within your customer service department.

You MUST ensure that this writing has the following:

Write an Introduction that explains the concept of effective communication and its significance in customer service.

Information regarding the communication theories from module content.

A Conclusion that emphasiss the role of effective communication in fostering positive customer experiences and loyalty.

References

Include at least 10 references here (These sources are provided on the recommended reading and additional resources list).