Manage Innovation & Improvement BSBSTR601

StudentIDNo

StudentName

UnitCode

BSBSTR601

UnitTitle

Manage innovation and continuous improvement

Please attachthefollowingdocumentationtothissheet

Assessment Outcome

Re Assessment Outcome

Assessment1

Knowledge Questions

S

NYS

NA

S

NYS

NA

Assessment2

Project

S

NYS

NA

S

NYS

NA

FinalAssessmentResultforthisunit: C /NYC

Comments:

Assessor:

Ideclare thatI haveconducted afair, valid,reliable andflexibleassessmentwiththis student,and Ihave provided appropriatefeedback.

Assessor Name: Signature: Date:

Student Declaration:

I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.

Name: Signature Date:

Assessment Resource Summary

Assessment Type

This is a summative assessment, which requires the assessment to be conducted in conditions that are safe and replicate the workplace

Assessment Tasks

Assessment Task 1

Knowledge Questions

Assessment Task 2

Project

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.

Student ID No

Student Name

Unit Code

BSBSTR601

Unit Title

Manage innovation and continuous improvement

Assessment No.

1

Assessment Method

Knowledge Questions

Initial Submission Re-Submission

Student DeclarationI declare that:

These tasks are my own work.

None of this work has been completed by any other person

These tasks are not plagiarised or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood NTCAs policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by NTCA.

I have a copy of my assessment work with me, which I can produce if the original is lost.

Student Signature:

Submission Date:

Outcome

Satisfactory / Not Yet Satisfactory

Assessor Name:

Signature:Date:

Task instructions

This is an individual assessment.

The purpose of this assessment task is to assess the students knowledge essential to work and communicate effectively in an ICT environment in a range of contexts and industry settings.

To make full and satisfactory responses you should consult a range of learning resources, other information such as handouts and textbooks, learners resources and slides.

All questions must be answered in order to gain competency for this assessment.

You may attach a separate sheet if required.

You must include the following particulars in the footer section of each page of the attached sheets:

oStudent ID or Student Name

oUnit ID or Unit Code

oCourse ID or Course Code

oTrainer and assessor name

oPage numbers

This is the first (1) unit assessment task you have to successfully complete to be deemed competent in this unit of competency.

The Unit Knowledge Test is comprised of twenty-two (22) Knowledge Questions.

You must respond to all questions and submit them to your Trainer/Assessor.

You must answer all questions to the required level, e.g. provide the number of points, to be deemed satisfactory in this task.

Question 1

Identify two methods of cost-benefit analysis. Briefly explain when each method should be used.

Method

Explanation of When Each Method is Used

a.?????

?????

b.?????

?????

Question 2

Define knowledge management systems and provide at least two examples of knowledge management systems used in an organisation.

a.Definition of knowledge management systems

?????

b.Two examples of knowledge management systems

i.?????

ii.?????

Question 3

Outlined below are two creativity and innovation theories. Briefly explain each theory.

Creativity and Innovation Theory

Brief Explanation of the Theory

a.Incremental innovation

?????

b.Disruptive innovation

?????

Question 4

Not every new idea or product or method can be termed as an innovation. List the four key tenets of innovation.

a.?????

b.?????

c.?????

d.?????

Question 5

List and define in your own words any three learning principles in an organisation.

Learning Principle

Definition

a.?????

?????

b.?????

?????

c.?????

?????

Question 6

Outlined below are three different objectives of an organisation.

Identify the most appropriate quality management and continuous improvement theory to meet that objective and briefly explain why this theory is the most appropriate.

Organisational Objective

Quality Management and Continuous Improvement Theory

a.Minimise variance (variation) in time taken for forms processing

?????

Explanation

?????

b.Reduce wastage on the production floor

Quality Management and Continuous Improvement Theory

?????

Explanation

?????

c.Implement continuous improvement across the entire organisation

Quality Management and Continuous Improvement Theory

?????

Explanation

?????

Question 7

Identify and define any two key risk categories relevant to innovation and continuous improvement in an organisation.

Risk Category

Risk Definition

a.?????

?????

b.?????

?????

Question 8

Outlined below are core internal systems in an organisation. For each of these systems, identify and define at least two key aspects based on which improvements can be defined and measured for each of them.

Internal Systems

Key Aspects

Definition

a.Supply Chains

i.?????

?????

ii.?????

?????

b.Operational Systems

i.?????

?????

ii.?????

?????

c.Product Systems

i.?????

?????

ii.?????

?????

i.Service Systems

i.?????

?????

ii.?????

?????

Question 9

Outline and explain the five steps for conducting gap analysis.

Step

Explanation

i.?????

?????

ii.?????

?????

iii.?????

?????

iv.?????

?????

v.?????

?????

Questions

Satisfactory

Q1.

rYes rNo

Q2.

rYes rNo

Q3.

rYes rNo

Q4.

rYes rNo

Q5.

rYes rNo

Q6.

rYes rNo

Q7.

rYes rNo

Q8.

rYes rNo

Q9.

rYes rNo

Moodle Quiz Questions completed online or verbally

rYes rNo

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.

Student ID No

Student Name

Unit Code

BSBSTR601

Unit Title

Manage innovation and continuous improvement

Assessment No.

2

Assessment Method

Project

Initial Submission Re-Submission

Student DeclarationI declare that:

These tasks are my own work.

None of this work has been completed by any other person

These tasks are not plagiarised or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood NTCAs policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by NTCA.

I have a copy of my assessment work with me, which I can produce if the original is lost.

Student Signature:

Submission Date:

Outcome

Satisfactory / Not Yet Satisfactory

Assessor Name:

Signature:Date:

Task instructions

This is the second (2) assessment task you have to successfully complete to be deemed competent in this unit of competency.

This assessment task requires you to complete a project.

You will receive your feedback within two weeks - you will be notified by your trainer/assessor when results are available.

You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task

ThePractical Assessmentis a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace.

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded.

The Practical Assessments in this workbook include:

1.Workplace Project Assessment

A series of written practical tests assessing the learners practical knowledge and skills underpinning of the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance.

2.Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessors reference.

Should you encounter issue or concerns regarding your assessment, contact your assessor.

This workplace project assessment requires you to manage and promote innovation and continuous improvement for an organisation or work area on at least one occasion.

This assessment is divided into eleven tasks:

Task 1 Prepare Innovation and Continuous Improvement Fact Sheet

Task 2: Identify Improvement Opportunities

Task 3: Coach Team in Innovation and Continuous Improvement

Task 4: Mentor Team in Innovation and Continuous Improvement

Task 5:Prepare Innovation and Continuous Improvement Opportunities Report

Task 6: Confirm Innovation and Continuous Improvement Opportunities with Team

Task 7: Implement Innovative Processes

Task 8: Analyse Failures and Manage Learnings

Task 9: Evaluate Innovation and Continuous Improvement Systems and Processes

Task 10: Respond to Innovation and Continuous Improvement Feedback

Task 11: Establish a Rewards Programme

This project requires you to complete the assessment tasks in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.

You are required to:

Complete the tasks within the time allowed, as scheduled in-class roll.

Identify opportunities for improvement.

Consult with stakeholders.

Promote the value of creativity, innovation and sustainability and recognising successes.

Support testing and trialling of new ideas.

Undertake risk management and cost-benefit analysis for options.

Plan for and implement improvements using organisations processes for approvals, project management and change management.

Facilitate contributions to and communications about continuous improvement and innovation.

Capture insights, experiences and ideas for improvements and incorporate them into the organisations knowledge management systems and future planning.

Resources Required for Assessment

Resources you need to access to complete the project assessment are outlined in theResources Required for Assessmentsection of this workbook, and in the correspondingAssessors Checklist and/or Observation Formof each task.

Discuss each requirement with your assessor before commencing with each task.They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

Forms and Templates

Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link:

BSBSTR601 Forms and Templates

If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use from your organisation cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

ASSESSMENT INSTRUCTIONS

This task will require you to prepare an Innovation and Continuous Improvement Fact Sheet, incorporating strategies for performance evaluation and monitoring of two key systems and two processes, and identifying at least two team members who use the systems and processes.

Use your workplace/organisations template to complete this task or use the genericInnovation and Continuous Improvement Fact Sheettemplate, provided at the Bounce Fitness site. You will use this information to completeWorkplace Project Tasks 3, 4, 5 and 6.

To complete this task, you must:

Access and review organisational requirements relevant to key systems and processes in the organisation and their performance objectives.

These can include:

Organisational documents related to the systems and processes

Relevant personnel who are owners or managers of the systems and processes

Performance reports related to the systems and processes

Key systems in the organisation refer to the systems used by the organisation to operate and manage their core business functions, such as the Human Resource Information System or Customer Relationship Management system.

Key processes in the organisation refer to business processes or workflows that are implemented to meet the organisations business goals and requirements, such asthe procurement process or the employee recruitment process.

Identify two key systems and two key processes in the organisation

List the key objectives established by the organisation relevant to each of the identified systems and processes. Key objectives must include:

oAt least one performance objective, such as improving employee productivity or enhanced customer experience

oAt least one sustainability objective, such as minimising resource use or improving resource efficiency

Identify and establish the strategy to evaluate the systems and processes against the key objectives

Identify and establish the strategy and schedule to monitor the systems and processes, against the key objectives

Identify at least two team members who use these systems and processes, to be mentored and coached on innovation and continuous improvement

Communicate the following to the team members via email:

oWays of working

oInnovation and continuous improvement objectives

oExpectations

oDesired outcomes

Access and review your organisations style guide

Prepare an Innovation and Continuous Improvement Fact Sheet incorporating the above, in accordance with organisational style guides to suit the audience of internal stakeholders

ReviewWorkplace Project Task 1 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the provided genericInnovation and Continuous Improvement Fact Sheettemplate provided at the Bounce Fitness site.

Submit the completed Innovation and Continuous Improvement Fact Sheet to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Fact Sheet, such as the organisational style guide.

You must also submit evidence of email communication with the identified team members on:

Ways of working

Innovation and continuous improvement objectives

Expectations

Desired outcomes

INNOVATION AND CONTINUOUS IMPROVEMENT FACT SHEET

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date Prepared

?????

Key Systems

Indicate the name and a brief description of the system.

Performance Objective

Sustainability Objective

1.?????

?????

?????

2.?????

?????

?????

Key Processes

Indicate the name and a brief description of the process.

Performance Objective

Sustainability Objective

a.?????

?????

?????

b.?????

?????

?????

Evaluation Strategy

Strategy

?????

Established Date

?????

Evaluation Metrics

Performance

Sustainability

?????

?????

Evaluation Tools/Methods

?????

Outcome

?????

Monitoring Strategy

Established Date

?????

Monitoring Schedule

(select any one)

Daily

Weekly

Monthly

Annual

Other (please specify)

?????

Outcome

?????

Member 1 Details

Name

?????

Contact Information

?????

User Role

List the relevant system or process that this team member uses, from the table above and their role/function for that system/process.

System/Process Used by Team Member

Team Members Role for the System/Process

?????

?????

Communication to Team Member

Ways of Working

?????

?????

Key Objectives

?????

?????

Expectations

?????

?????

Desired Outcomes

?????

?????

Member 2 Details

Name

?????

Contact Information

?????

User Role

List the relevant system or process that this team member uses, from the table above and their role/function for that system/process.

System/Process Used by Team Member

Team Members Role for the System/Process

?????

?????

Communication to Team Member

Ways of Working

?????

?????

Key Objectives

?????

?????

Expectations

?????

?????

Desired Outcomes

?????

?????

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you conduct a meeting to consult with and seek advice from relevant internal stakeholders to identify at least two improvement opportunities for the organisational systems and processes fromWorkplace Project Task 1.

Relevant internal stakeholders are individuals or groups associated with the selected organisational systems and processes through their roles and responsibilities. Internal stakeholders may include but are not limited to:

Management

Team leaders

Technical experts

System or process users

Improvement opportunities may be identified for the systems and processes identified in Workplace Project Task 1 or other key systems or processes in the organisation.

Use your workplace/organisations template to complete this task or use the genericMeeting Minutestemplate provided at the Bounce Fitness site.

You will be assessed on your practical skills to:

Set the context and expected outcome from the meeting based on the information in Innovation and Continuous Improvement Fact Sheet fromWorkplace Project Task 1.

Consult and seek advice from stakeholders through the course of this meeting

Facilitate effective group interaction between the stakeholders during the meeting to identify and prioritise ideas and areas of improvement, relevant to the systems and processes

Identify and decide on at least two improvement opportunities

Before starting this task, review the following:

Workplace Project Task 2 Assessors Checklist

Workplace Project Task 2 Observation Form

These forms outline the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

All practical skills you need to demonstrate to satisfactorily complete the observation task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use theMeeting Minutestemplate provided at the Bounce Fitness site.

Submit the completed Meeting Minutesto your assessor.

MEETING MINUTES

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date

?????

Time

?????

Meeting Location

?????

Purpose of meeting

?????

Facilitator

?????

Notetaker

?????

Attendees

Attendees must sign beside their name after the meeting.

?????

Review of Previous Action Items

Write NA or Nil if not applicable for this meeting.

Action Items

Person Responsible

Remarks

?????

?????

?????

?????

?????

?????

?????

?????

?????

Agenda Item 1:[Topic]

Discussion

?????

Agenda Item 2:[Topic]

Discussion

?????

Agenda Item 3:[Topic]

Discussion

?????

Learner Name

?????

Title/Designation

?????

Assessor/Observer Name

?????

Training Organisation

?????

Relevant Qualifications Held

?????

Assessment Environment

oLearners Workplace

oSimulated Workplace

Mode of Observation

oDirect Observation

Assessor must be physically present in the assessment environment.

oObservation via video recording

Learner and the assessment requirements must be present in the video recording.

Workplace/Organisation

?????

State/Territory

?????

Resources required for assessment

Minutes of Meetingtemplate, or similar from the learners workplace/organisation

Innovation and Continuous Improvement Fact Sheet,created fromWorkplace Project Task 1

At least one relevant internal stakeholder for each relevant system and process

Relevant internal stakeholders are individuals or groups associated with the selected organisational systems and processes through their roles and responsibilities.

Internal stakeholders include:

Management

Team leaders

Technical experts

System or process users

Improvement opportunities may be identified for the systems and processes identified in Workplace Project Task 1 or other key systems or processes in the organisation.

Opportunity for learner to meet with the internal stakeholders, to consult with and seek advice from to identify improvement opportunities

Meeting may be conducted in a physical or virtual (online) environment.

Date of assessment briefing

?????

The assessor confirms:

YES/NO

1.They have discussed with the learner the workplace task they are required to complete for this assessment.

oYES oNO

2.They have discussed with the learner the resources they are required to access to complete the workplace task.

oYES oNO

3.The learner understands they will be assessed while completing this workplace task, as well as any document(s) they will complete as part of this task.

oYES oNO

4.They have discussed with the learner the instructions on how they are to undertake the workplace task.

oYES oNO

5.They have provided the learner guidance on how they can satisfactorily complete the task.

oYES oNO

6.They have discussed with the learner the practical skills (outlined below) they are required to meet to satisfactorily complete the task.

oYES oNO

7.They have addressed the learners questions or concerns about the workplace task and the assessment process.

oYES oNO

ASSESSORS CHECKLIST

During the meeting with the internal stakeholders, learner:

YES/NO

Assessors comments

1.Describes the purpose of the meeting.

Learner must mention that the purpose of the meeting is to consult and seek advice from the stakeholders to identify improvement opportunities.

oYES oNO

?????

2.Discusses the target outcome of the meeting.

Learner must mention that the target outcome of the meeting is to identify at least two improvement opportunities for the systems and processes in scope.

oYES oNO

?????

3.Discusses relevant information in the Innovation and Continuous Improvement Fact Sheet including:

oYES oNO

?????

a.Key systems and processes identified

oYES oNO

?????

b.Performance objectives for the key systems and processes

oYES oNO

?????

c.Sustainability objectives for the key systems and processes

oYES oNO

?????

If the systems and processes in scope for this task are different from those identified in the Innovation and Continuous Improvement Fact Sheet, the learner must discuss all of the above for the new systems and processes identified for this task.

4.Consults and seeks advice from the internal stakeholders about each system and process.

In demonstrating this, learner:

oYES oNO

?????

a.Frames questions appropriately

Learners questions must be relevant to the purpose of identifying opportunities for improvement, such as questions about:

Current challenges faced in using or managing the systems or processes

Best practices or relevant learnings from the stakeholders experience

oYES oNO

?????

b.Uses active listening skills to elicit views of internal stakeholders regarding the topic discussed.

During the meeting, learner:

oYES oNO

?????

Refrains from interrupting the person speaking

Focuses on the words spoken by the other person

Uses appropriate facial expressions such as nodding or smiling to show that they are listening

Summarises discussion point or questions from speaker to confirm understanding

Provides relevant responses to the persons questions

Suspends judgment when the person answers a question or provides their opinion on the topic

oYES oNO

?????

5.Identifies two opportunities for improvement to address the purpose of the meeting.

This must take into consideration the evaluation of ideas and advice during the meeting.

Two opportunities must be identified, which may both be for one or more of the systems and processes discussed and includes:

Automation to improve process efficiency

Alternate supplier identification to reduce cost of material

oYES oNO

?????

6.
Demonstrates the use of appropriate verbal communication techniques to build rapport with the stakeholder.

In demonstrating this, learner:

oYES oNO

?????

Uses words that show interest in understanding the stakeholders problems and ideas

Speaks in a polite and professional manner, such as using:

Intonation that doesnt sound rude or aggressive

Indirect language, such as Could you instead of can you; Would it be alright if instead of Can I

Please and Thank you when requesting something from the stakeholder

Injects humour that is non-derogatory or judgmental to lighten the mood of the conversation

oYES oNO

?????

7.Takes into account the audience, purpose and contextual factors during the meeting

In demonstrating this, learner:

oYES oNO

?????

a.Uses respectful communication to demonstrate consideration of the needs of those from diverse backgrounds, such as:

Avoids use of slang, idioms and jargon

Clarifies that information shared is sufficiently understood.

Avoids referencing to a culture by mentioning someones race, cultures, ethnic group, etc.

Uses supplementary gestures or sign language to support verbal communication, if necessary

oYES oNO

?????

b.Examines all suggestions, ideas and advice from stakeholders with the focus on determining opportunities for improvement

oYES oNO

?????

c.Evaluates the suggestions, ideas and advice from stakeholders in the context of the performance and sustainability objectives discussed earlier

oYES oNO

?????

8.Collaborates with the stakeholders to achieve joint outcomes

In demonstrating this, learner:

oYES oNO

?????

Suggests possible ideas for improvement in response to stakeholders inputs on current challenges and problems in using or managing the systems or processes

Provides relevant examples of improvement opportunities for similar systems or processes or challenges

oYES oNO

?????

9.Encourages improvement and innovation ideas and discussions

In demonstrating this, learner:

oYES oNO

?????

Guides the discussion around improvement and innovation ideas

Supports further dialogue of ideas for improvement or innovation

oYES oNO

?????

10.Facilitates effective group interaction.

In demonstrating this, the learner:

oYES oNO

?????

Allows others to ask questions or clarify their understanding

Encourages discussions and brainstorming between the stakeholders to identify improvement opportunities

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have observed the candidate, whose name appears above:

Consult and seek advice from internal stakeholders

Identify at least two improvement opportunities

I confirm that the information recorded on thisObservation Formis true and accurately reflects the learners performance during their completion of the workplace task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

ASSESSMENT INSTRUCTIONS

This task will require you to provide coaching about innovation to the team members identified in the Innovation and Continuous Improvement Fact Sheet fromWorkplace Project Task 1.

To complete this task, you must:

Access and review the following documents:

oOrganisational policies and procedures on coaching team members

oPrinted or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and coaching team members

Conduct meeting with team members identified in Innovation and Continuous Improvement Fact Sheet, fromWorkplace Project Task 1

Coach at least two team members on how they can be innovative

Promote the value of creativity, innovation, sustainability, and recognising successes

ReviewWorkplace Project Task 3 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit evidence of coaching at least two team members to your assessor. Evidence must be at least one of the following:

Email correspondence

Meeting minutes

Certificate of completion where coaching is performed through training workshops

Include any supplementary documents/sources used to complete this task, such as:

Organisational policies and procedures relevant to coaching

Printed or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and coaching team members

ASSESSMENT INSTRUCTIONS

This task will require you to conduct two mentoring sessions about continuous improvement with team members identified in Innovation and Continuous Improvement Fact Sheet fromWorkplace Project Task 1.

To complete this task, you must:

Access and review the following documents:

oOrganisational policies and procedures on mentoring team members

oPrinted or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and coaching team members

Conduct two mentoring sessions with team members identified in Innovation and Continuous Improvement Fact Sheet, fromWorkplace Project Task 1

Mentor team on ways of working that contribute to continuous improvement

Promote the value of creativity, innovation, sustainability, and recognising successes

ReviewWorkplace Project Task 4 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit evidence of mentoring at least two team members to your assessor. Evidence must be at least one of the following:

Email correspondence

Meeting minutes

Include any supplementary documents/sources used to complete this task, such as:

Organisational policies and procedures relevant to mentoring

Printed or online sources relevant to promoting creativity, innovation, sustainability, recognising successes and mentoring team members

ASSESSMENT INSTRUCTIONS

This task will require you to analyse performance reports and changing trends and opportunities, perform gap analysis, risk management and cost-benefit analysis, and prepare an Innovation and Continuous Improvement Opportunities Report or similar evidence of your analysis.

Use your workplace/organisations template to complete this task, or use the genericInnovation and Continuous Improvement Opportunities Reporttemplate provided at the Bounce Fitness site.

To complete this task, you must:

Part A. Analyse performance reports and changing trends and opportunities

To complete this task, you must:

Access and review in your organisation:

oTwo performance reports for systems and processes related to supply chain, operational systems and service systems

The systems and processes must be the same as identified in the Innovation and Continuous Improvement Fact Sheet from Workplace Project Task 1

If performance reports and organisational plans are not available for the systems and processes from the Innovation and Continuous Improvement Fact Sheet, you may use any two available performance reports and organisational plans instead.

The systems or processes identified in the Innovation and Continuous Improvement Opportunities Report may, therefore vary from those in the Innovation and Continuous Improvement Fact Sheet.

oOrganisational plans corresponding to these performance reports

The performance reports and organisational plans must refer to the same system or process.

oReports on changing trends and opportunities

Analyse the two performance reports for variance against the corresponding organisational plans.

Identify whether the system or process is relevant to supply chain, operational system and service system.

Identify and analyse changing trends and opportunities related to the systems and processes from the previous step.

This will require you to:

oGather trend and opportunity data from internal and external sources

Internal data sources are within the workplace and may include organisational plans and similar documents or internal stakeholders.

External data sources may include but are not limited to social media, competitor performance reports or opinions of industry influencers.

oMap the trends that are relevant to your organisation and the systems and processes

oAnalyse the various scenarios and impact of changing trends and map the scenarios to customer or user needs

Complete the following sections of Innovation and Continuous Improvement Opportunities Report incorporating the above

oPerformance Variance Analysis

oTrends and Opportunities Analysis

Part B. Collect data and analyse areas for improvement, and perform gap analysis, risk management and cost-benefit analysis

To complete this task, you must:

Access and review your organisations:

oRisk management policies and procedures including the Risk Rating Matrix

Use your workplace/organisations Risk Rating Matrix to complete this task, or use the genericRisk Rating Matrixprovided at the Bounce Fitness site.

oProcesses for approvals and project management

Collect data and analyse areas for improvement in supply chains, operational systems and service systems

Refer to the systems and processes identified in Part A of this task.

Conduct a gap analysis of the above and identify improvement needs and opportunities

This will require you to:

oBaseline current state performance against the organisation performance objectives

oAnalyse the gaps and their underlying causes

Identify at least one improvement need and opportunity for each system or process analysed

Undertake risk management and cost-benefit analysis for identified improvement opportunities

This will require you to:

oIdentify and prioritise the risks

oDevelop contingency plans mapped to the risks

oDefine a solution for at least two improvement opportunities

oDefine all costs and benefits associated with the solution

oImplement cost-benefit analysis

Complete the following sections of Innovation and Continuous Improvement Opportunities Report incorporating the above

oAreas for Improvement

oGap Analysis

oRisk Assessment

oCost-Benefit Analysis

ReviewWorkplace Project Task 5 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use theInnovation and Continuous Improvement Opportunities Reporttemplate provided at the Bounce Fitness site.

Submit the completed Innovation and Continuous Improvement Opportunities Report to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Opportunities Report, such as:

Copies of two performance reports in the organisation for systems and processes related to supply chain, operational systems and service systems

Copies of two organisational plans, corresponding to the performance reports in the previous point

Organisational Reports on changing trends and opportunities

Printed or online sources relevant tochanging trends

Sources of data about each system or process to identify area for improvement

Organisational risk management policies and procedures

Organisations processes for approvals and project management

Risk Rating Matrix, when using a Risk Rating Matrix different from the one provided at the Bounce Fitness site.

RISK RATING MATRIX

Likelihood (L)

Impact (I)

Insignificant

1

Minor

2

Moderate

3

Major

4

Severe

5

Rating

A.Almost certain

High (H)

High (H)

Critical I

Critical I

Critical I

B.Likely

Moderate (Mo)

High (H)

High (H)

Critical I

Critical I

C.Possible

Low (L)

Moderate (Mo)

High (H)

Critical I

Critical I

D.Unlikely

Low (L)

Low (L)

Moderate (Mo)

High (H)

Critical I

E.Rare

Low (L)

Low (L)

Moderate (Mo)

High (H)

High (H)

Likelihood (L)

Impact (I)

A.Almost certain

Is expected to occur in most circumstances

1. Insignificant

Nearly negligible but does not really affect the overall progress of the project

B.Likely

Will probably occur in most circumstances

2. Minor

Results into damage but will not likely affect the overall progress of the project

C.Possible

Could occur at some time

3. Moderate

Results into damage but do not pose a great threat to the project

D.Unlikely

Not likely to occur in normal circumstances

4. Major

Risks are significant and can lead to a great amount of project loss

E.Rare

May occur only in exceptional circumstances

5. Severe

Project may be completely unproductive and unfruitful

Risk Priority Scale

Risk Rating

Risk Priority

Description

1 3

L

Low: May require consideration in any future changes to the work area or processes, or can be fixed immediately.

4 6

M

Moderate: May require corrective action through planning and budgeting process.

8 12

H

High: Requires immediate corrective action.

15 25

E

Extreme: Requires immediate prohibition of the work process and immediate corrective action.

INNOVATION AND CONTINUOUS IMPROVEMENT OPPORTUNITIES REPORT

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date Prepared

?????

Performance Variance Analysis 1

System / Process Name

?????

System / Process Type

Supply Chain

Operational System

Service System

Documents Analysed

Performance Report

Name:

?????

Date:

?????

Organisational Plan

Name:

?????

Date:

?????

Variance Analysis

Amount of Variance

?????

Cause of Variance

Analyse and explain the reason for variance, for example objectives were mapped incorrectly.

?????

Performance Variance Analysis 2

System / Process Name

?????

System / Process Type

Supply Chain

Operational System

Service System

Documents Analysed

Performance Report

Name:

?????

Date:

?????

Organisational Plan

Name:

?????

Date:

?????

Variance Analysis

Amount of Variance

?????

Cause of Variance

Analyse and explain the reason for variance, for example objectives were mapped incorrectly.

?????

Description

Briefly describe two trends and two opportunities and the source of information

Organisational Relevance

Explain how the trend / opportunity is relevant to your organisation

System / Process Relevance

Explain how the trend / opportunity is relevant to your organisations key systems and processes

Trend / Opportunity Analysis

Internal Impact Analysis

Analyse impact on internal systems or processes if the trend / opportunity becomes stronger and weaker

External Impact Analysis

Analyse impact on customers, suppliers, partners, etc. if the trend / opportunity becomes stronger and weaker

Trends

a.?????

?????

?????

i.?????

ii.?????

?????

?????

b.?????

?????

?????

i.?????

ii.?????

?????

?????

Opportunities

a.?????

?????

?????

i.?????

ii.?????

?????

?????

b.?????

?????

?????

i.?????

ii.?????

?????

?????

Supply Chain

System / Process Name

?????

Data Source

Mention how primary and secondary data was collected.

Primary Data

?????

Secondary Data

?????

Improvement Area

?????

Improvement Analysis

?????

Operational System

System / Process Name

?????

Data Source

Mention the details for primary and secondary data collected.

Primary Data

?????

Secondary Data

?????

Improvement Area

?????

Improvement Analysis

?????

Service System

System / Process Name

?????

Data Source

Mention the details for primary and secondary data collected.

Primary Data

?????

Secondary Data

?????

Improvement Area

?????

Improvement Analysis

?????

System / Process

Organisation Objective

Current State Performance

Improvement Need

Identify the performance gap

Gap Analysis

Identify the causes

Improvement Opportunity

Select one cause as the improvement opportunity with explanation

Supply Chain

?????

?????

?????

?????

a.?????

b.?????

?????

Operational System

?????

?????

?????

?????

a.?????

b.?????

?????

Service System

?????

?????

?????

?????

a.?????

b.?????

?????

Risk Description

Risk Assessment

Refer to the Risk Rating Matrix to populate the values below

Contingency Measure

Likelihood (L)

Impact (I)

Risk Rating (R)

Priority Level

a.?????

?????

?????

?????

?????

?????

b.?????

?????

?????

?????

?????

?????

Improvement Opportunity-1

Improvement Opportunity Implementation Approach

Outline the key steps to implement the improvement opportunity

a.?????

b.?????

c.?????

Add more bullets as needed.

Assumptions

?????

Costs

Cost Head

Q1

Q2

Q3

Q4

Total per Cost Head

Identify the costs and benefits along with the period when they will occur. Modify the period as applicable. Ensure that the period used for costs matches the period used for benefits below.

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Costs per Period

?????

?????

?????

?????

?????

Benefits

Benefit

Q1

Q2

Q3

Q4

Total per Benefit

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Benefits per Period

?????

?????

?????

?????

?????

Cost Benefit Analysis

Total Cost

?????

Total Benefit

?????

Return on Investment

?????

Improvement Opportunity-2

Improvement Opportunity Implementation Approach

Outline the key steps to implement the improvement opportunity

a.?????

b.?????

c.?????

Add more bullets as needed.

Assumptions

?????

Costs

Cost Head

Q1

Q2

Q3

Q4

Total per Cost Head

Identify the costs and benefits along with the period when they will occur. Modify the period as applicable. Ensure that the period used for costs matches the period used for benefits below.

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Costs per Period

?????

?????

?????

?????

?????

Benefits

Benefit

Q1

Q2

Q3

Q4

Total per Benefit

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Benefits per Period

?????

?????

?????

?????

?????

Cost Benefit Analysis

Total Cost

?????

Total Benefit

?????

Return on Investment

?????

PERSONNEL APPROVALS

Objectives

Timeframes

Measures

Communication Plan

Date

?????

?????

?????

?????

Received From

?????

?????

?????

?????

Mode of Approval

?????

?????

?????

?????

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you conduct a team meeting to agree on and communicate improvement needs and opportunities identified in the Innovation and Continuous Improvement Opportunities Report fromWorkplace Project Task 5and identify learning opportunities for team members.

Team members must be the same as identified in Innovation and Continuous Improvement Fact Sheet from Workplace Project Task 1.

You will be assessed on your practical skills to:

Communicate with and agree on identified improvement needs and opportunities in Innovation and Continuous Improvement Opportunities Report fromWorkplace Project Task 5with team members

Identify learning opportunities for team members

Facilitate contributions to and communications about continuous improvement and innovation

ReviewWorkplace Project Task 6 Observation Formbefore starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Learner Name

?????

Title/Designation

?????

Assessor/Observer Name

?????

Training Organisation

?????

Relevant Qualifications Held

?????

Assessment Environment

oLearners Workplace

oSimulated Workplace

Mode of Observation

oDirect Observation

Assessor must be physically present in the assessment environment.

oObservation via video recording

Learner and the assessment requirements must be present in the video recording.

Workplace/Organisation

?????

State/Territory

?????

Resources required for assessment

Innovation and Continuous Improvement Opportunities Reportsubmitted by the learner fromWorkplace Project Task 5

At least two team members, as identified in the Innovation and Continuous Improvement Fact Sheet fromWorkplace Project Task 1.

Opportunity for learner to meet with the team members

Meeting may be conducted in a physical or virtual (online) environment.

Date of assessment briefing

?????

The assessor confirms:

YES/NO

8.They have discussed with the learner the workplace task they are required to complete for this assessment.

oYES oNO

9.They have discussed with the learner the resources they are required to access to complete the workplace task.

oYES oNO

10.The learner understands they will be assessed while completing this workplace task, as well as any document(s) they will complete as part of this task.

oYES oNO

11.They have discussed with the learner the instructions on how they are to undertake the workplace task.

oYES oNO

12.They have provided the learner guidance on how they can satisfactorily complete the task.

oYES oNO

13.They have discussed with the learner the practical skills (outlined below) they are required to meet to satisfactorily complete the task.

oYES oNO

14.They have addressed the learners questions or concerns about the workplace task and the assessment process.

oYES oNO

ASSESSORS CHECKLIST

During the meeting with the team members, learner:

YES/NO

Assessors comments

11.Describes the purpose of the meeting.

Learner must mention that the purpose of the meeting is to communicate improvement needs and opportunities fromWorkplace Project Task 5and discuss learning opportunities for team members.

oYES oNO

?????

12.Discusses the target outcome of the meeting.

Learner must mention that the target outcome of the meeting is to agree on the improvement needs and opportunities and identify at least two learning opportunities for team members.

oYES oNO

?????

13.Communicates the three identified improvement needs and three opportunities.

The improvement needs and opportunities must match those identified in the Gap Analysis section of the Innovation and Continuous Improvement Opportunities ReportfromWorkplace Project Task 5.

In demonstrating this, learner:

oYES oNO

?????

a.Includes at least one improvement need and one opportunity for each of supply chain, operational systems and service systems

oYES oNO

?????

b.Includes details of the improvement needs and opportunities

This must include the information from the Gap Analysis section in Innovation, and Continuous Improvement Opportunities ReportfromWorkplace Project Task 5.

oYES oNO

?????

c.Explains the benefits of addressing the improvement needs and opportunities

oYES oNO

?????

14.Allows opportunity for team members to also identify improvement needs and opportunities

oYES oNO

?????

15.Agrees on identified improvement needs and opportunities with team members

In demonstrating this, learner:

oYES oNO

?????

Shows appreciation for the inputs from the team members

Facilitates decision-making to come to an agreement, by discussing:

Benefits and risks of addressing the opportunity

Prioritisation of opportunities, if more than two are identified

oYES oNO

?????

16.Identifies learning opportunities for each team member, including:

oYES oNO

?????

a.Areas of learning for the team memberrelevant to innovation and continuous improvement in general

oYES oNO

?????

b.Skill level of the team member in that area to identify the learning required

oYES oNO

?????

c.Sources of learning in the organisation

This includes:

oYES oNO

?????

Knowledge management systems in the workplace

Coaching opportunities

Training programmes and certifications

Learning management systems

oYES oNO

?????

17.
Takes into account the audience, purpose and contextual factors during the meeting

In demonstrating this, learner:

oYES oNO

?????

a.Uses respectful communication to demonstrate consideration of the needs of those from diverse backgrounds, such as:

oYES oNO

?????

Avoids use of slang, idioms and jargon

Clarifies that information shared is sufficiently understood.

Avoids referencing to a culture by mentioning someones race, cultures, ethnic group, etc.

Uses supplementary gestures or sign language to support verbal communication, if necessary

oYES oNO

?????

b.Examines all suggestions and ideas from team members with the focus on agreeing on improvement needs and opportunities and identifying learning opportunities for team members

oYES oNO

?????

18.Collaborates with the team members to achieve joint outcomes

In demonstrating this, learner:

oYES oNO

?????

Does not use power, pressure or force on team members to make them agree

oYES oNO

?????

Highlights suggestions from team members that align to the discussion on improvement opportunities

oYES oNO

?????

Provides relevant examples of improvement opportunities

oYES oNO

?????

Shares ideas on relevant learning opportunities

oYES oNO

?????

19.
Facilitates contributions to and communications about continuous improvement and innovation

In demonstrating this, learner:

oYES oNO

?????

Allows others to ask questions or clarify their understanding

oYES oNO

?????

Encourages discussions and brainstorming between the team members to identify improvement opportunities

oYES oNO

?????

20.Demonstrates the use of appropriate verbal communication techniques to build rapport with the team member.

In demonstrating this, learner:

oYES oNO

?????

Uses words that show interest in understanding the team members ideas

oYES oNO

?????

Speaks in a polite and professional manner, such as using:

oYES oNO

?????

Intonation that doesnt sound rude or aggressive

Indirect language, such as Could you instead of can you; Would it be alright if instead of Can I

Please and Thank you when requesting something from the team member

oYES oNO

?????

Injects humour that is non-derogatory or judgmental to lighten the mood of the conversation

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have observed the candidate, whose name appears above:

Communicate with and agree on identified improvement needs and opportunities with team members

Identify learning opportunities for team members

I confirm that the information recorded on thisObservation Formis true and accurately reflects the learners performance during their completion of the workplace task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

ASSESSMENT INSTRUCTIONS

This task will require you to prepare an Innovation and Continuous Improvement Implementation Report on implementing innovative processes from Innovation and Continuous Improvement opportunities and transition plans in accordance with organisations processes for approvals, project management and change management.

Use your workplace/organisations template to complete this task, or use the genericInnovation and Continuous Improvement Implementation Reporttemplate provided at the Bounce Fitness site.

To complete this task, you must:

Access and review in your organisation:

oImplementation plan for innovation and continuous improvement

oTransition plan

oProcesses for communication

oProcesses for approvals, project management and change management

Identify a plan to be implemented within the organisation for Innovation and Continuous Improvement and the corresponding system or process

Obtain confirmation from relevant personnel on readiness of objectives, timeframes, measures and communication plans

Relevant personnel are individuals or groups who have knowledge or experience with the information or instructions you will need to obtain.

Implement improvements from Innovation and Continuous Improvement opportunities fromWorkplace Project Task 5

Implement the transition plan for at least two people affected by the change, addressing the change impact and consequences and following organisations processes for change management

Support testing and trialling of new ideas

Prepare an Innovation and Continuous Improvement Implementation Report incorporating the above

ReviewWorkplace Project Task 7 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use theInnovation and Continuous Improvement Implementation Reporttemplate provided at the Bounce Fitness site.

Submit the completed Innovation and Continuous Improvement Implementation Report to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Implementation Report, such as:

Organisation implementation plan for Innovation and Continuous Improvement

Organisational transition plan

Organisations processes for communication

Organisations processes for approvals, project management and change management

You must also submit evidence of obtaining confirmation of readiness, implementation of innovative processes and implementation of Transition Plan.

For obtaining confirmation of readiness, evidence must be at least one of the following:

Email correspondence

Meeting minutes

For implementation of innovative processes, evidence must be at least one of the following:

Email correspondence

Meeting minutes

This must include any of the following:

Sign-off by relevant stakeholders of the system or process for Innovation and Continuous Improvement implementation

Updated performance report for the system or process

Acceptance and approval by relevant personnel of the system or process for the learners implementation

Acceptance and approval by the learners organisations management for the learners implementation

For implementation of Transition Plan, evidence can include but is not limited to:

Email correspondence

Meeting minutes

Sign-off on completion of knowledge transfer by both the individuals who have been impacted

This must address the impact and consequences of change due to the implementationof improvements from Innovation and Continuous Improvement opportunities.

INNOVATION AND CONTINUOUS IMPROVEMENT IMPLEMENTATION REPORT

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date Prepared

?????

Organisation Implementation Plan

Plan Name

?????

Plan Date

?????

System/Process Name

?????

Target Outcome

?????

Organisation Transition Plan

Plan Name

?????

Plan Date

?????

Objectives

?????

Method/Framework

?????

Activities

Timelines

Activities and timelines may also be represented using a Gantt chart.

?????

?????

?????

?????

Testing and Trialling

Explain support for testing and trialling of new ideas prior to full implementation.

?????

Outcomes/Milestones

?????

Communications

?????

Impacted Individuals

List at least two people.

Name

Previous Role/Responsibilities

New Role/Responsibilities

a.?????

?????

?????

b.?????

?????

?????

Change Impact and Consequences

Outline the change impact and resulting consequences such as resultant gaps in the individuals skill or experience (change impact) or role change for the individual (consequence).

Individuals Name

Change Impact

Consequences

a.?????

?????

?????

b.?????

?????

?????

Activities

Timelines

Activities and timelines may also be represented using a Gantt chart.

?????

?????

?????

?????

Knowledge Transfer

Outline how knowledge transfer has been done, for example using training sessions or workshops. Include the participant, method and date of knowledge transfer sessions.

Knowledge Transfer Method

Participants

Date

?????

?????

?????

?????

Communications

?????

ASSESSMENT INSTRUCTIONS

This task will require you to identify and manage emerging challenges and opportunities by implementing contingency plans, prepare a post-implementation analysis of failures and learnings, and update the organisational knowledge management system accordingly.

Use your workplace/organisations template to complete this task, or use the genericInnovation and Continuous Improvement Post-implementation Analysistemplate provided at the Bounce Fitness site.

To complete this task, you must:

Identify opportunities to implement two contingency plans

Access and review the following from the organisation:

oTwo action plans that have failed

oTwo contingency plans corresponding to each of the failed action plans

oRelevant personnel from the organisation who can provide information on the failure of the two actions plans

Relevant personnel are individuals or groups who have knowledge or experience with the information or instructions the learner will need to obtain.

oKnowledge management system (KMS) and process

Investigate and analyse the causes of failure of action plans

Implement the identified contingency plans for the two action plans that have failed

Prepare an Innovation and Continuous Improvement Post-Implementation Analysis containing:

oInvestigation and analysis of causes of failure

oContingency plans implemented

oLearnings from innovation and continuous improvement activities including insights, experiences and ideas

Update your organisations knowledge management system (KMS) and future planning activities with the following:

oLearnings from innovation and continuous improvement activities

oInsights

oExperiences

oIdeas for improvements

ReviewWorkplace Project Task 8 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use theInnovation and Continuous Improvement Post-implementation Analysistemplate provided at the Bounce Fitness site.

Submit the completed Innovation and Continuous Improvement Post-implementation Analysis to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Post-implementation Analysis, such as:

Two action plans in the organisation that have failed

Two contingency plans corresponding to each of the failed action plans

Organisational knowledge management system (KMS) and process

You must also submit evidence of:

Implementation of contingency plans. Evidence must be at least one of the following:

oCopies of documents created or received during the implementation of each action item

oSpecific documentation related to each action item (e.g., if action item is to set a schedule of tasks per day, learner can submit a copy of their daily scheduled tasks)

oEmail correspondence

oMeeting minutes

Confirmation of updating KMS and future planning. Evidence must be at least one of the following:

oDepartment circular/announcement mailer

oEmail correspondence

oMeeting minutes

INNOVATION AND CONTINUOUS IMPROVEMENT POST-IMPLEMENTATION ANALYSIS

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date Prepared

?????

Analysis of causes of failure of Action Plan-1

Action Plan Outline

?????

Performance Target

?????

Performance Achieved

?????

Investigation Approach

List all sources used to collect information about the failure

?????

Deviation from Plan

Identify the step(s) in the action plan where any deviation occurred

?????

?????

?????

Deviation Analysis

Analyse why the deviation occurred and how it could be prevented

?????

Deviation Cause of Failure?

Yes

No

Root Cause Analysis of Failure

Perform root cause analysis of failure if it is identified that deviation is not the cause of failure

Failure Description

?????

Failure Cause Identification

Cause

Occurrence

Impact

?????

?????

?????

Analysis of causes of failure of Action Plan-2

Action Plan Outline

?????

Performance Target

?????

Performance Achieved

?????

Investigation Approach

List all sources used to collect information about the failure

?????

Deviation from Plan

Identify the step(s) in the action plan where any deviation occurred (if any)

?????

?????

?????

Deviation Analysis

Analyse why the deviation occurred and how it could be prevented

?????

Deviation Cause of Failure?

Yes

No

Root Cause Analysis of Failure

Perform root cause analysis of failure if it is identified that deviation is not the cause of failure

Failure Description

?????

Failure Cause Identification

Cause

Occurrence

Impact

?????

?????

?????

Contingency Plan Title

Corresponds to Action Plan

Contingency Action Items

Expected Date of Implementation

Expected Outcome

Actual Date of Implementation

Actual Outcome

a.?????

?????

?????

?????

?????

?????

?????

b.?????

?????

?????

?????

?????

?????

?????

Learnings

Insights

a.?????

b.?????

Experiences

a.?????

b.?????

Ideas

a.?????

b.?????

ASSESSMENT INSTRUCTIONS

This task will require you to prepare an Innovation and Continuous Improvement Evaluation Report for two continuous improvement processes and two systems, identity the costs and benefits of innovations and improvements, and seek feedback from relevant stakeholders on the Innovation and Continuous Improvement Evaluation Report.

Use your workplace/organisations template to complete this task, or use theInnovation and Continuous Improvement Evaluation Reporttemplate provided at the Bounce Fitness site.

To complete this task, you must:

Access and review the following from your organisation:

oOrganisational documents or communication on key objectives for an innovation initiative and continuous improvement systems and processes

oPolicies and procedures related to evaluation of innovation initiatives and continuous improvement systems and processes. This must include a schedule on when evaluation must be conducted.

Evaluate achievement of objectives on a regular basis for at least two occasions according to the organisation schedule of evaluation, for:

oOne innovation initiative

oTwo continuous improvement processes in the organisation

oTwo continuous improvement systems in the organisation

Identify costs and benefits of innovations and improvements in Innovation and Continuous Improvement Opportunities Report fromWorkplace Project Task 5

Complete the Innovation and Continuous Improvement Evaluation Report incorporating the information above

Communicate the following with relevant stakeholders using email communication:

Relevant stakeholders for this purpose would include:

Managers of innovation initiatives in the organisation

Senior management and the end users of the continuous improvement systems and processes in the organisation.

oCompleted Innovation and Continuous Improvement Evaluation Report

oSeek feedback on the report

ReviewWorkplace Project Task 9 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use theInnovation and Continuous Improvement Evaluation Reporttemplate provided at the Bounce Fitness site.

Submit the completed Innovation and Continuous Improvement Evaluation Report to your assessor. Include any supplementary documents/sources used to create the Innovation and Continuous Improvement Evaluation Report or to communicate and seek feedback from stakeholders, such as:

Organisation documents or communication on key objectives for innovation initiatives and the continuous improvement systems and processes

Organisational policies and procedures related to evaluation of innovation initiatives and continuous improvement systems and processes (schedule of evaluation)

Printed or online sources to identify costs and benefits of innovation and continuous improvement

You must also submit evidence of communication to and seeking feedback from at least two relevant stakeholders of the organisation on the Innovation and Continuous Improvement Evaluation Report. Evidence must be email communication.

INNOVATION AND CONTINUOUS IMPROVEMENT EVALUATION REPORT

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date Prepared

?????

Innovation Initiative

Initiative Overview

Title

Department

?????

?????

Key Objectives

?????

Source of Information about Objectives

?????

Evaluation Round 1

Evaluation Round 2

Date of Evaluation

Dates must be in accordance with the organisation policies and procedures (schedule of evaluation).

?????

?????

Key Objectives Achieved

Yes No

Yes No

Outline of Objectives Not Achieved (if applicable)

?????

?????

Analysis of Why Objectives were Not Achieved

?????

?????

Recommendations

?????

?????

Continuous Improvement System 1

System Overview

Title

Department

?????

?????

Key Objectives

?????

Source of Information about Objectives

?????

Evaluation Round 1

Evaluation Round 2

Date of Evaluation

Dates must be in accordance with the organisation policies and procedures (schedule of evaluation).

?????

?????

Key Objectives Achieved

Yes No

Yes No

Outline of Objectives Not Achieved (if applicable)

?????

?????

Analysis of Why Objectives were Not Achieved

?????

?????

Recommendations

?????

?????

Continuous Improvement System 2

System Overview

Title

Department

?????

?????

Key Objectives

?????

Source of Information about Objectives

?????

Evaluation Round 1

Evaluation Round 2

Date of Evaluation

Dates must be in accordance with the organisation schedule of evaluation

?????

?????

Key Objectives Achieved

Yes No

Yes No

Outline of Objectives Not Achieved (if applicable)

?????

?????

Analysis of Why Objectives were Not Achieved

?????

?????

Recommendations

?????

?????

Continuous Improvement Process 1

Process Overview

Name

Department

?????

?????

Key Objectives

?????

Source of Information about Objectives

?????

Evaluation Round 1

Evaluation Round 2

Date of Evaluation

Dates must be in accordance with the organisation schedule of evaluation

?????

?????

Key Objectives Achieved

Yes No

Yes No

Outline of Objectives Not Achieved (if applicable)

?????

?????

Analysis of Why Objectives were Not Achieved

?????

?????

Recommendations

?????

?????

Continuous Improvement Process 2

Process Overview

Name

Department

?????

?????

Key Objectives

?????

Source of Information about Objectives

?????

Evaluation Round 1

Evaluation Round 2

Date of Evaluation

Dates must be in accordance with the organisation schedule of evaluation

?????

?????

Key Objectives Achieved

Yes No

Yes No

Outline of Objectives Not Achieved (if applicable)

?????

?????

Analysis of Why Objectives were Not Achieved

?????

?????

Recommendations

?????

?????

Innovation - 1

Innovation Outline

?????

Associated System/Process

?????

Assumptions for cost and benefit calculations

?????

Innovation Costs and Benefits

Cost

Amount of Cost in $

Benefit

Amount of Benefit in $

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Costs

?????

Total Benefits

?????

Innovation - 2

Innovation Outline

?????

Associated System/Process

?????

Assumptions for cost and benefit calculations

?????

Innovation Costs and Benefits

Cost

Amount of Cost in $

Benefit

Amount of Benefit in $

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Costs

?????

Total Benefits

?????

Improvement - 1

Improvement Outline

?????

Associated System/Process

?????

Assumptions for cost and benefit calculations

?????

Improvement Costs and Benefits

Cost

Amount of Cost in $

Benefit

Amount of Benefit in $

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Costs

?????

Total Benefits

?????

Improvement - 2

Improvement Outline

?????

Associated System/Process

?????

Assumptions for cost and benefit calculations

?????

Improvement Costs and Benefits

Cost

Amount of Cost in $

Benefit

Amount of Benefit in $

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

Total Costs

?????

Total Benefits

?????

ASSESSMENT INSTRUCTIONS

This task will require you to respond to and address feedback from stakeholders you communicated withinWorkplace Project Task 9,on the Innovation and Continuous Improvement Evaluation Report.

To complete this task, you must:

Review the feedback from at least two stakeholders you communicated to inWorkplace Project Task 9,on Innovation and Continuous Improvement Evaluation Report

Respond to the stakeholders and address their feedback

ReviewWorkplace Project Task 10 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit evidence of your response to each of the stakeholders. Evidence must be any of the following:

Email correspondence

Meeting minutes

ASSESSMENT INSTRUCTIONS

This task will require you to establish a rewards programme for Innovation and Continuous Improvement and Learning.

To complete this task, you must:

Access and review rewards programmes and plans in the organisation

Identify a new rewards programme in the organisation for Innovation and Continuous Improvement and Learning

oReview the expected behaviour to be rewarded

oReview the key performance metrics

Establish the rewards programme for Innovation and Continuous Improvement and learning

This will require you to:

oIdentify the scope of implementation, for example, whether the programme will be rolled out organisation-wide or at department-level or for a specific team.

oIdentify the criteria and the corresponding rewards

oPlan the method and costs for:

Sourcing the identified rewards

Delivering the rewards to the employees

oGet approvals from relevant personnel for the programme, specifically for expenses

Relevant personnel would include supervisors or management who have the authority and can sponsor or approve budgets for rewards programmes in the organisation.

oCommunicate the rewards programme to the relevant audience, depending on the scope of implementation

ReviewWorkplace Project Task 11 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit evidence of rewards programme established to your assessor. Evidence must be at least one of the following:

Email correspondence

Meeting minutes

Organisation or department circular

Announcement mailer

Include any supplementary documents/sources used to establish the rewards programme, such as:

Rewards programmes or plans in the organisation

Organisational policies and procedures for internal communication

Organisational policies and procedures for approvals

Evidence you will submit must be relevant to the rewards programme implemented.

Assessment Activity

Satisfactory

Needs more evidence

Short Answer Questions

Short Answer Question 1

Short Answer Question 2

Short Answer Question 3

Short Answer Question 4

Short Answer Question 5

Short Answer Question 6

Short Answer Question 7

Short Answer Question 8

Short Answer Question 9

Assessment Activity

Satisfactory

Needs more evidence

Workplace Project Assessment

Task 1: Prepare Innovation and Continuous Improvement Fact Sheet

Task 2: Identify Improvement Opportunities

Task 3: Coach team in Innovation

Task 4: Mentor team in Continuous Improvement

Task 5: Prepare Innovation and Continuous Improvement Opportunities Report

Task 6: Confirm Innovation and Continuous Improvement Opportunities with Team

Task 7: Implement Innovative Processes

Task 8: Analyse Failures and Manage Learnings

Task 9: Evaluate Innovation and Continuous Improvement Systems and Processes

Task 10: Respond to Innovation and Continuous Improvement Feedback

Task 11: Establish a Rewards Programme