MOHAMMAD MAHDI HAIDARI
MOHAMMAD MAHDI HAIDARI
Location: Brisbane
Phone Number: 0435 726 173
Email Address: mehdihaidari007@gmail.com
Professional Profile
Expert and dedicated Software Development graduate, multi-lingual manager, with a record of delivering excellent customer experience with the help of IT knowledge.
Throughout several years of my employment at different major leading global companies, I have amassed a wealth of skills across customer service, time management, decision making, maintain composure and customer focus skills whilst at work. My enthusiasm to service has seen me win numerous promotions due to consistent delivery of exceptional solutions on the spot to the customers and going beyond to learn about the new coming products and services, and I am proven to use my IT knowledge and multi-lingual skills at work which benefits the entire store by providing the best customer care.
CORE SKILLS
Customer Experience
Communication skills
Apple technology and products knowledge
Rich IT knowledge
Fluent in 3 languages
Advanced time management
Task management
Payment processing
Flexibly using different skills
Develop strong customer relationship
Quick decision making
CAREER SUMMARY
Dominos Enterprise
Apr 2018 Dec 2021
Outline
Acting as the Shift Runner and first point of contact for all the customers that enter the store, making sure that the customer would be satisfied with the service by providing high quality services alongside with managing the food safety and stock taking for the store.
Key Responsibilities
Managing the store as a Shift Runner when the manager is not at work
As a manager, assist many different customers on a daily basis and provide efficient support
Gain customer satisfaction and trust as they interact with the business
Handle calls and money flow in the store
Maintaining a clean work environment using the existing protocols
Ability to learn and promote new products and services as they evolve
Personal and team time and task management
Reassure customers of the quality and safety of the services and products provided
Help customers acquire knowledge of the foods and services provided and ability to customize the food to customers favor
Key achievements
Train new staff members based on the company protocols and my own customer experience and making them ready and approved for the store within a short period
Maintain a clean and safe store and satisfied customer to gain 5 stars for the store which means the store passed all the tests based on Dominos protocols
Amazon
Jan 2022 Present
Outline
In this leading global online business, I am being employed as a stower and a picker. Maintaining speed and endurance throughout the day, organizing and picking customer orders in a timely manner following the safety protocols within the workplace.
Key Responsibilities
Making sure to manage time very accordingly throughout the workdays
Follow the rules of the stowing process and making sure to hit the targets with the day
Be physically fit as it requires to be on my foot for long hours
Interact and involve in activities that I gained experience in any way possible
Be able to thrive on change as new products came to the warehouse
Be able to rotate through my different specialties at work as soon as possible as it was a fast-paced workplace and requires me to act quickly
Provide high quality work ethics and be respectful to the people at work
Use my IT knowledge to help me throughout work and to solve the problems on my own
Precise and advance time management skills was a must while working at the hospital
Provide many potential solutions to the problem and reassure the customers of the service
Key achievements
Be in the top of the stowing team withing months of joining the team and gaining the trust and satisfaction of managers
Being able to adapt to new department within the workplace and getting trained in multiple departments
Queensland Health (School based Trainee)
Jul 2019 Jul 2020
Outline
Acting as a trainee within the Royale Brisbane and Womens Hospital (RBWH) as a part of the IT team. My role was to help the IT team to support the IT needs within the hospital as quickly as possible as the jobs were taken very seriously due to life saving technologies and systems.
Key Responsibilities
Serving the clients, doctors and nurses within the hospital, with their IT needs
Ability to access client needs via phone, email or message and provide quick support
Knowing the locations of different departments withing the hospital
Making sure clients have received the proper service and making sure the problem is solved
As some of the machines needed urgent assistance, I had to be quick on my foot
Quick decision skills during the work as the problems had high urgency
Computer and printer troubleshooting
Team communication and contribution
Keeping a record of the jobs done throughout the day
Make sure the new technologies were ready to use with the help of a senior admin
Having the knowledge in hardware side of IT as it was important to the role
Key achievements
Learning new skills and tools such as remote desktop managing and knowing more about hardware
Gaining a Certificate III whilst working in a field that I am passionate about
EDUCATION AND QUALIFICATIONS
Bachelor of Information Technology, QUT (2022 ongoing)
Diploma of Software Development, TAFE QLD (2021)
Certificate III Business in IT, QHealth Trainee (2020)
Year 12 Graduate (2020)
Food safety Certificate, Dominos (2020)
LANGUAGES
English
Persian
Dari
REFERENCES
Hamayun Qadam Ali
Former Manager at Mount Cotton Dominos
0452 621 542
Murtaza Din Muhammad
Former Manager at Mount Cotton Dominos
0470 586 170
Natasha Packman
Randstad Amazon
0429 489 270
