My Name:
SELF-EVALUATION
My Name:
My Host Organisation:
My Position:
My department:
During your professional hospitality experience it is important to reflect on your progress. This is valuable as it helps you to identify your strengths and areas for improvement and assists in setting your next learning objectives.
As you work through this document it is important to respond as honestly as you can. Your responses are for your personal use to help you in your internship journey and are CONFIDENTIAL.
The rating scale to be used is:
= Unsatisfactory
= Needs improvement
= Meets job requirements
= Exceeds job requirements
= Outstanding
(Please note: a score of 5 would indicate that there is no further scope for improvement)
SECTION A: MY PERFORMANCE THROUGHOUT THE PAST 3 MONTHS
For each factor, please select the most appropriate statement and corresponding numerical value that describes your evaluation of yourself.
JOB KNOWLEDGE
Consider how much you know about your job.
Circle your responseI know what is required of me in my position and why it is required: Yes / No / Sometimes
I understand tasks assigned to me and perform to the standards expected: Yes/No/ Sometimes
I display the relevant skills required for effective performance: Yes / No / Sometimes
I rate my job knowledge as (use a number from the rating scale above):________
QUANTITY OF WORK
Thinking of your workplace, why is it important to turn out a high quantity (volume) of work?
.
Consider the volume of work you produce under normal conditions.
I produce the volume I should on each task and within the time expected Yes / No / Sometimes
I rate my quantity of work (use a number from the rating scale on page 1):______
QUALITY OF WORK REQUIRED
Why is it essential for you to turn out work which meets high quality standards?
.
Circle your responseI perform tasks in accordance with standards & procedures, or the instructions provided.
Yes / No / Sometimes
My work reflects concern for accuracy and quality Yes / No / Sometimes
I deliver an exemplary level of service to both internal and external customers.
Yes /No / Sometimes
I rate my quality of work (use a number from the rating scale on page 1):________
VERSATILITY / ADAPTABILITY
Consider the speed with which you learn and the number of instructions you require to complete each new task:
Circle your response.
I adapt easily to new conditions Yes / No / Sometimes
I learn quickly Yes / No / Sometimes
I am confident in my ability to learn Yes / No / Sometimes
I am willing to try new ideas Yes / No / Sometimes
I am flexible in accordance with the needs of different tasks, working hours and helping others when needed Yes / No / Sometimes
I rate my versatility and adaptability (use a number from the rating scale on page 1):_____
TEAMWORK
Consider your relationship with colleagues:
Circle your response.
I am always ready to work as a team Yes / No / Sometimes
I am co-operative and provide assistance to colleagues Yes / No / Sometimes
I am respectful to my superiors Yes / No / Sometimes
I accept all tasks assigned to me Yes / No / Sometimes
I am receptive to constructive feedback Yes / No / Sometimes
I rate my teamwork as (use a number from rating scale on page 1):_________
COMMUNICATION
Consider your ability to communicate with others:
Circle your responseI communicate information clearly to colleagues and guests Yes / No / Sometimes
I present my own ides clearly Yes / No / Sometimes
I listen effectively Yes / No / Sometimes
I ask for help when necessary Yes / No / Sometimes
I ask questions to clarify and/or learn the cause of problems Yes / No / Sometimes
I display professional telephone and/or in person etiquette Yes / No / Sometimes
I rate my communication with others as (use a number from rating scale on page 1):_____
ATTITUDE
Explain the type of attitude that is expected of you by your organisation
I consider myself to have the attitude I have just outlined Yes / No / Sometimes
I rate my attitude as (use a number from rating scale on page 1):________
INDEPENDENT JUDGEMENT
Consider your ability to make decisions and to utilise time to your best advantage:
Circle your responseI plan logically to get work done in the best possible manner Yes / No / Sometimes
I obtain all facts when making decisions Yes / No / Sometimes
I take responsibility for my decisions Yes / No / Sometimes
I know when to seek advice Yes / No / Sometimes
In unusual situations, I act wisely Yes / No / Sometimes
I rate my judgement to be (use a number from rating scale on page 1):________
TIME MANAGEMENT
Why is it important to be organised in your workplace?
Consider efficiency in how you use your time and resourcesCircle your responseI consider myself to be organised Yes / No / Sometimes
I can prioritise and effectively allocate time to complete tasks Yes / No / Sometimes
I can be depended upon to complete tasks satisfactorily and on schedule
Yes / No / Sometimes
I rate my organisation at work to be (use a number from rating scale on page 1):______
ATTENDANCE & PUNCTUALITY
In the right place at the right time ready to workWhat is the effect on your business if an employee does not arrive to work on time and/or is not ready to work?
Circle your responseI honour my allocation of shifts Yes / No / Sometimes
I follow my workplace procedures regarding requesting days off Yes / No / Sometimes
I alert the appropriate person in case of delay or absence within the required time Yes / No / Sometimes
I return from breaks at correct times Yes / No / Sometimes
I rate my attendance and punctuality (use a number from rating scale on page 1):______
GROOMING
Why is it important for you to be well groomed at all times in the workplace?
Consider such factors as your cleanliness, clothing, neatness, poise, general impression given:
Circle your responseI communicate my best image at all times Yes / No / Sometimes
I am capable of professionally representing my organisation Yes / No / Sometimes
I rate my grooming to be (use a number from rating scale on page 1):_________
GUEST ORIENTATION
Consider your personal attributes and if they are favourable towards ensuring guest satisfaction:
I am welcoming and friendly towards all guests Yes / No / Sometimes
I display positive body language Yes / No / Sometimes
I am professional in my interactions with guests Yes / No / Sometimes
I retain composure under pressure Yes / No / Sometimes
I understand the reason for my employment is my guest Yes / No / Sometimes
I rate my guest orientation to be (use a number from rating scale on page 1):_______
OVERALL RATING
Add the numerical values of your 12 ratingsDivide this total by 12This is your overall self-rated score ..Acknowledgement
These responses reflet my true and honest self-evaluation of my PHE
Students name:
Students signature:
Ensure that you keep a copy of this evaluation for your own records
Hosp3001
ASSESSMENT BRIEF 1: Video Presentation
Summary
Title Assessment 1: Voice Thread Video Presentation
Due Date Friday 24th March 11.59 pm AEST
Length 15 Minutes
Weighting 25%
Submission Voice thread via blackboard
Unit Learning Outcomes You will demonstrate the following Unit Learning Outcomes on the successful completion of this task:
ULO1: Demonstrate knowledge of securing and holding gainful employment in the hospitality industry.
ULO2: Demonstrate the capability to apply a theory studied at The Hotel School in the hospitality industry.
ULO3: Demonstrate the knowledge and skills to reflect upon the challenges of driving career progression in the hospitality industry.
Task Description
As a part of this task, you will be required to create a 15-minute voice thread video presentation.
In this presentation, you will need to reflect on the recruitment/hiring and training process for your internship role. You may discuss the steps involved in the recruitment and selection process and how you were selected for this role. Additionally, you may reflect on the training you have received so far and how it has helped you in your role.
The next part of your presentation should include the creation of three SMART learning objectives for the next three months of your internship. Ensure that your objectives are specific, measurable, achievable, relevant, and time bound. You may consider your job responsibilities and the skills you would like to develop further while creating your objectives.
Finally, you will need to discuss and identify the importance of your role and its impact on the operations of the organisation. You may talk about how your role fits into the overall structure of the organisation and the specific tasks you are responsible for. You may also discuss how your role contributes to achieving the organisation's goals and objectives.
Rationale
This assessment task provides students with an opportunity to reflect on their internship experience, apply theoretical knowledge in a practical setting, and develop essential skills required for career progression in the hospitality industry, all of which align with the Unit Learning Outcomes and modules covered in the professional hospitality experience unit at The Hotel School Australia.
Task Instructions
Record a 15-minute voice thread video presentation.
Introduce yourself, workplace, and role.
Reflect on the recruitment/hiring and training process for your internship role.
Create three SMART learning objectives for the next three months of your internship.
Discuss and identify the importance of your role and its impact on the operations of the organisation.
Ensure that you explain each of your points in detail and provide examples to support your ideas.
Submit your voice thread video presentation before the due date via blackboard under assessment 1.
Definitions:
SMART learning objectives are specific, measurable, achievable, relevant, and time-bound goals that are set to achieve success in personal or professional development.
Reflecting is the process of thinking about and examining one's experiences, thoughts, and actions to gain insight and improve understanding.
Impact is the effect or influence of one thing on another.
Structure:
Ensure that you cover all the points mentioned in the instructions, provide detailed explanations, and support your ideas with relevant examples, images and slides.
Formatting guidelines:
Ensure that your video is clear and audible, and your voice is recorded at an appropriate volume. Include slides or images to support your video presentation. You Must include a video and show yourself while recording. You cannot just submit your voice or slides only.
Top of Form
Bottom of Form
Resources
To complete this assessment tasks, ensure you read the unit content for Module 1 and use the available Career Success resources.
Referencing Style
THS assessments are required to be referenced using the Harvard style.
Task Submission
Video voice thread is to be created through the voice thread function on Blackboard under the assessment task and submissions folder. Watch the Tutorial recording for assessment 1 for a detailed explanation of this task.
Special Consideration
Students wishing to request special consideration to extend the due date of an assessment task must submit a Request for Special Consideration form via their MyEnrolment page as early as possible and prior to the original due date for that assessment task, along with any accompanying documents, such as medical certificates.
Late Submissions & Penalties
Except when special consideration is awarded, late submission of assessment tasks will lead automatically to the imposition of a penalty. Penalties will be incurred as soon as the deadline is reached.
a penalty of 5% of the available marks will be deducted from the actual mark at one minute after the time listed in the due datea further penalty of 5% of the available mark will be deducted from the actual mark achieved on each subsequent calendar day until the mark reaches zero.
Grades & Feedback
Assignments that have been submitted by the due date will receive an SCU grade, an originality report and written feedback. Grades and feedback will be posted to Grades & Feedback section on the Blackboard unit site. Please allow 7-working days for marks to be posted.
Assessment Rubric
Marking Criteria and % allocation High Distinction
100% High Distinction
(85-99%) Distinction
(75-84%) Credit
(65-74%) Pass
(50-64%) Fail
(0-49%)
Reflection on the recruitment/hiring and training process of the internship role 30%
An outstanding Comprehensive and insightful reflection that critically analyses the processes and identifies opportunities for improvement, supported by clear and relevant examples. Comprehensive and insightful reflection that critically analyses the processes and identifies opportunities for improvement, supported by clear and relevant examples. Demonstrates a thorough understanding of the recruitment/hiring and training process of the internship role with clear and concise reflections. Demonstrates an understanding of the recruitment/hiring and training process and provides some reflective insights Demonstrates basic understanding of the recruitment/hiring and training process of the internship role. Fails to provide any reflection or discussion on the recruitment/hiring and training process of the internship role.
Three SMART learning objectives 30% All three objectives are specific, measurable, achievable, relevant, and time-bound (SMART), with clear and detailed explanations for each.
The objectives demonstrate an outstanding level of critical thinking and creativity and show a deep understanding of the intern's job responsibilities and the skills they need to develop. All three objectives are specific, measurable, achievable, relevant, and time-bound (SMART), with clear and detailed explanations for each.
The objectives demonstrate a high level of critical thinking and creativity and show a deep understanding of the intern's job responsibilities and the skills they need to develop. All three objectives are SMART and have clear explanations, although they may lack some detail or originality.
The objectives demonstrate a good understanding of the intern's job responsibilities and the skills they need to develop.
Two out of three objectives are SMART and have some explanation, although they may not be fully developed or well thought-out.
The objectives demonstrate a basic understanding of the intern's job responsibilities and the skills they need to develop.
Only one objective is SMART and has limited explanation.
The objective demonstrates a basic understanding of the intern's job responsibilities and the skills they need to develop.
No objectives are SMART or have any explanation.
The objectives do not demonstrate an understanding of the intern's job responsibilities or the skills they need to develop.
Identification and discussion on the importance of the internship role and its impact on the operations of the organisation 30%
Outstanding discussion on the importance of the internship role, detailed, well-supported with evidence, and demonstrate a comprehensive understanding of how their role fits into the overall structure of the organisation. Discussion on the importance of their internship role should be detailed, well-supported with evidence, and demonstrate a comprehensive understanding of how their role fits into the overall structure of the organisation. Discussion must demonstrate a thorough understanding of how the intern's role fits into the overall structure of the organization and how their contributions align with the organization's goals and objectives. Demonstrates some understanding of the importance of their internship role and its impact on the organization's operations. However, some relevant details may be missing or not well supported. Identifies the importance of the internship role to the organization and provides some discussion on how the role contributes to achieving the organization's goals and objectives. Does not adequately discuss the importance of the internship role and its impact on the operations of the organisation. The discussion is minimal or non-existent, and there is no evidence of understanding the relevance of the role in the context of the organisation.
Presentation Skills and Quality 10% The presentation demonstrates exceptional skills in organisation, delivery, and visual aids, with no errors or technical issues, and engages the audience throughout The presentation demonstrates exceptional skills in organisation, delivery, and visual aids, with no errors or technical issues, and engages the audience throughout A clear and coherent presentation with minimal errors and demonstrating good use of multimedia resources and visual aids to enhance the message Demonstrates clear and effective communication, utilizing appropriate tone, language, and visual aids to engage the audience and convey key messages. Delivered in a clear and understandable manner, although there may be some minor issues with delivery and technical quality. Inability to clearly communicate ideas or lack of effort in the presentation, including poor audio and visual quality, inadequate preparation, and disorganized content.
Description of SCU Grades
High Distinction:
The students performance, in addition to satisfying all of the basic learning requirements, demonstrates distinctive insight and ability in researching, analysing and applying relevant skills and concepts, and shows exceptional ability to synthesise, integrate and evaluate knowledge. The students performance could be described as outstanding in relation to the learning requirements specified.
Distinction:
The students performance, in addition to satisfying all of the basic learning requirements, demonstrates distinctive insight and ability in researching, analysing and applying relevant skills and concepts, and shows a well-developed ability to synthesise, integrate and evaluate knowledge. The students performance could be described as distinguished in relation to the learning requirements specified.
Credit:
The students performance, in addition to satisfying all of the basic learning requirements specified, demonstrates insight and ability in researching, analysing and applying relevant skills and concepts. The students performance could be described as competent in relation to the learning requirements specified.
Pass:
The students performance satisfies all of the basic learning requirements specified and provides a sound basis for proceeding to higher-level studies in the subject area. The students performance could be described as satisfactory in relation to the learning requirements specified.
Fail:
The students performance fails to satisfy the learning requirements specified.
1. On spot lead analysis, sheet to be updated
2. Aus and UK to be kept on priority
3. Geography specific chase depending upon there timings
4.Aus leads to be handled on chats, In case no connect call . UK all leads to be called . TAT 0.2 seconds
5.Whiteboard to be updated by everyone so that next agent can follow up accordingly .
6.Avoid multiple follow ups and vague messages .
7.Subject oriented messages to be sent instead of generic messages .
8. ROP not be maintained at all cost . Every agent will follow that .
- Current day overlap chase to be done as soon as a new agent logs in
- 7 days chase to be divided geographically and leads with long deadline to be sent VDTQR
- Lead automation to be done
