Overview (500-750 words)
Overview (500-750 words)
Companys brief analysis
Crisis management plan analysis
Consequences of the lack of a crisis management plan
Developing PreZeros Crisis Management Plan
Methodology Theoretical concepts + Tools (for each section): Brief explanation of the methodology chosen to develop the crisis management plan = Defining a literature and theoretical framework (four references per section)+ Design of tools for the purpose (500 Words)
Design of the Crisis Management Team (500-750 Words))
Structure and sub-teams
Crisis leadership
Key roles and responsibilities
Continuous training and renovation
Complementary focal groups
Activation Protocol When, How, and Who will launch the plan (500 750 words + 1 tool)
Definition of crisis
Response time
Channel of communication and activation process
Milestone check to activate or not the plan [Tool]
Risk-based Assessment (1000 words + 3 tools)
Stakeholders Map
Hazard identification Risk Assessment methodology
Risk Calculation: Probability Risk Matrix
Vulnerability assessment
Decision-making process (1000 words + 2/3 tools)
Business impact analysis
Creation of several general scenarios + Five whys tool
FEMA Framework analysis
Generating alternatives solutions
Alternatives Matrix Analysis Selecting the best strategy.
Crisis response and contingency (500-750 words + 2 tools)
Crisis communication plan Frame time and guidelines Flow diagram process communications channels
Stakeholders management plan Tailoring communication biases
Subsidiaries plans? (I think we have enough with stakeholders since we can include many options here, such as suppliers, external expertise, governments, and so on)
Action: Cause effect diagram based on risk assessment: These actions could include the following: shutting down production; calling emergency services; issuing a holding statement; reviewing relevant legal issues; evacuating a facility; communicating with regulators; getting an emergency line of credit; offering counseling; taking security measures; notifying senior executives; turning off utilities; and recalling products.
Monitoring and control (500- 750 words - Dashboard)
Tracking metrics Dashboard
Re-evaluating results Decision criteria in terms of changing the initial planChange management process Flow diagram for managing changes triggered by the crisis.
Reporting structure and stakeholders' engagement
Recovery and building resilience (500 750 words + Flow diagram related to the modification of the crisis management plan)
Lessons learnt.
Crisis management plan modification process
New Crisis Management Plan approval process
Re-training and distribution of the new crisis management plan.
References:
https://www.smartsheet.com/content/crisis-management-planCampbell, Bob. 2023.Crisis-Ready Leadership : Building Resilient Organizations and Communities. Newark: John Wiley & Sons, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Blythe, Bruce T.. 2014.Blindsided : A Manager's Guide to Crisis Leadership, 2nd Edition. Brooksfield: Rothstein Associates, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Pomerol, Jean-Charles. 2023.Action in Uncertainty : Expertise, Decision and Crisis Management. Newark: John Wiley & Sons, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Callender, Garth. 2023.Best Possible Outcome : A Field Guide to Business Decision-Making and Crisis Planning. Newark: John Wiley & Sons, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Proposes structure and 20 March deadline.
Dorji: Crisis response and contingency Recovery and Building resilience.
Lekshmi: Activation Protocol Decision-making process
Sonia: Design crisis management team Monitoring and Control
Jonatan: Overview Methodology Risk-based Assessment
Notes and considerations:
As an example, we will use a specific crisis related to PreZero's waste management services, customising all evaluation tools for this particular scenario. It is important to note that, in this case, the company primarily divides its services into collections, exterior cleanings, treatment plants, and landfills. Our crisis will be a fuel-related energy crisis, with trucks (except for electric vehicles) highly dependent on this resource.
The main idea is to develop the plan generically and openly, as recommended by many authors (I have provided several books below, with the ones highlighted in bold being particularly useful). Subsequently, we will explain the analysis and decision-making tools, and in the appendices, we will customise them for the proposed specific case. The goal is always to provide literature-based evidence for our plan and then develop plan sections, concluding with tools or evaluation methods that allow for a highly adaptable plan to the given circumstances.
The breakdown is based on the literature that Ive attached. In this sense, Ive also attached several images, links, estimated word counts, and details to ease your task. Once we have this, we should meet and assign responsibilities regarding the final edition, format, etc. Please try to maintain formal writing.
Having said that, we can do a great assessment. Lets go for it.
Overview (413 words)
Companys brief analysis
PreZero, a subsidiary of the Schwarz Group and the third-largest provider of environmental services in Spain, is a company that has expanded internationally and has prevalent representation mainly in Europe and the USA. The company has an estimated turnover of 3.9 billion euros for fiscal year (FY) 2022, which is mainly distributed in the following business lines (PreZero 2023a):
Urban Services, such as Waste Management and Street Cleaning
Industrial Services, such as Waste Management services for private companies
Treatment plants and landfills, such as the Management of Fixed Plants, are designed for this purpose.
Recycling and circular economy services, such as biofuel production.
The company competes in a resource-intensive market where human resources play a pivotal role, and financial and fuel (such as fossil fuels) also represent key process inputs (Brown et al. 2018). Therefore, implementing a clear, concise, and highly adaptable crisis management plan represents a capital need to manage PreZero Projects and Operations successfully.
The primary objective of this document is to assess the present state of PreZero's operations regarding Crisis Management documents (including recommendation plans and guides). Additionally, it intends to propose any necessary improvements or developments to provide a solid, time-effective document that could be adapted to any scenario the organisation may face (Campbell 2023).
Analysis of PreZeros current situation
The current affairs scenario is characterised by the complete absence of company-generated documents, which unquestionably poses a major risk to the continuity of the organisation's various value chain revenue streams (Campbell 2023). The company's developments are limited to crisis management strategies that are exceedingly directed towards extremely particular domains (e.g., handling an unforeseen fuel spill, a fire, or the malfunction of specific machinery, the latter being quite rare to find).Therefore, it is unequivocally deniable that the company is exposed to major threats linked to narrowed crisis management plans, a mainstream trend under Buhagiar and Anand's research (2023, 412).
The previous assumptions have been highlighted over the last five days in many situations, increasing the concerns about the capacity of PreZero to handle these unexpected scenarios in a proactive, integrative, and agile way. For instance, in the recent A Corua Conflict, the company has been directly attacked for its lack of capacity to manage the situation, highlighting the complete absence of a crisis management plan on the part of the company (Ideal Gallego 2024). This underscores the essential importance of creating a document that satisfies these criteria following the analysis provided in this piece.
Developing PreZeros Crisis Management Plan
Methodology (371 words)
This document aimsto generate a comprehensive crisis management plan that is exceptionally versatile and can be employed in any circumstance. In this sense, the planwill include proven analysis and decision-making. The whole core of tools will be integrated into a clear workflowdiagram that facilitates the proactive and agile sequencing, identification, and subdivision of the organisation's response to any given scenario into manageable small work packages. To cope with this purpose, Bundy et al.s research (2017) provides a comprehensive framework focusing on three clear stages to handle the companys environment and establish the bare minimum level of organisational preparedness. The areas suggested by the authors are Pre-Crisis Prevention, Crisis Management, and Post-Crisis Outcomes.
Concerning the second stage, which is pertinent to this document, the authors argue that adaptive and integrated crisis management is necessary. As a result, the researchersput forth an Integrated Crisis Management Framework(ICFM (Figure 1)) that is consistent with the work of other authors (Buhagiar and Anand 2023, 422).
Figure 1: ICFM Model
Source: Figure replicated from Synergistic Triad of Crisis Management: Leadership, Knowledge Management and Organizational Learning (Buhagiar and Anand 2023, 422).
The authors conclude by emphasising the subsequent key recommendations about the evaluation, administration, and guidance of a crisis-affected setting (Bundy et al. 2017, 23), as well as highlighting the importance of comprehending the big picture. The key recommended premises are the following:
Perceptions are largely based on attributions.
An organisation's response strategy can influence perceptions.
Additional factors like crisis type and social evaluations also influence perceptions.
Having introduced this evidence, the methodology of development of each section of Prezeros crisis management plan will accomplish the following structure to achieve the evidence-based findings presented during the previous literature review:
Brief explanation of the purpose of the section
Select and explain the facilitating tool(s) using evidence from researchfor instance, a crisis scenario-specific stakeholder identification matrix prioritised by influence and impact.
Development of a case example illustrating how the proposed tool is used to provide a framework for subsequent crisis management endeavours.
The objective of this framework is to establish work packages and tools that are readily measurable, assignable, and attainable to establish structure and coherence within the chaotic and unpredictable operational setting of a crisis, which closely resembles a VUCA environment (de Moura et al. 2023, 238).
Design of the Crisis Management Team (500-750 Words))
Structure and sub-teams
Crisis leadership
Key roles and responsibilities
Continuous training and renovation
Complementary focal groups
Activation Protocol When, How, and Who will launch the plan (500 750 words + 1 tool)
Definition of crisis
Response time
Channel of communication and activation process
Milestone check to activate or not the plan [Tool]
Risk-based Assessment (1000 words + 3 tools)
Stakeholders Map
Hazard identification Risk Assessment methodology
Risk Calculation: Probability Risk Matrix
Vulnerability assessment
Decision-making process (1000 words + 2/3 tools)
Business impact analysis
Creation of several general scenarios + Five whys tool
FEMA Framework analysis
Generating alternatives solutions
Alternatives Matrix Analysis Selecting the best strategy.
Crisis response and contingency (500-750 words + 2 tools)
Crisis communication plan Frame time and guidelines Flow diagram process communications channels
Stakeholders management plan Tailoring communication biases
Subsidiaries plans? (I think we have enough with stakeholders since we can include many options here, such as suppliers, external expertise, governments, and so on)
Action: Cause effect diagram based on risk assessment: These actions could include the following: shutting down production; calling emergency services; issuing a holding statement; reviewing relevant legal issues; evacuating a facility; communicating with regulators; getting an emergency line of credit; offering counseling; taking security measures; notifying senior executives; turning off utilities; and recalling products.
Monitoring and control (500- 750 words - Dashboard)
Tracking metrics Dashboard
Re-evaluating results Decision criteria in terms of changing the initial plan
Change management process Flow diagram for managing changes triggered by the crisis.
Reporting structure and stakeholders' engagement
Recovery and building resilience (500 750 words + Flow diagram related to the modification of the crisis management plan)
Lessons learnt.
Crisis management plan modification process
New Crisis Management Plan approval process
Re-training and distribution of the new crisis management plan.
Proposes structure and 20 March deadline.
Dorji: Crisis response and contingency Recovery and Building resilience.
Lekshmi: Activation Protocol Decision-making process
Sonia: Design crisis management team Monitoring and Control
Jonatan: Overview Methodology Risk-based Assessment
Notes and considerations:
As an example, we will use a specific crisis related to PreZero's waste management services, customising all evaluation tools for this particular scenario. It is important to note that, in this case, the company primarily divides its services into collections, exterior cleanings, treatment plants, and landfills. Our crisis will be a fuel-related energy crisis, with trucks (except for electric vehicles) highly dependent on this resource.
The main idea is to develop the plan generically and openly, as recommended by many authors (I have provided several books below, with the ones highlighted in bold being particularly useful). Subsequently, we will explain the analysis and decision-making tools, and in the appendices, we will customise them for the proposed specific case. The goal is always to provide literature-based evidence for our plan and then develop plan sections, concluding with tools or evaluation methods that allow for a highly adaptable plan to the given circumstances.
The breakdown is based on the literature that I have attached. In this sense, Ive also attached several images, links, estimated word counts, and details to ease your task. Once we have this, we should meet and assign responsibilities regarding the final edition, format, etc. Please try to maintain formal writing.
Having said that, we can do a great assessment. Lets go for it.
References:
https://www.smartsheet.com/content/crisis-management-plan
Campbell, Bob. 2023.Crisis-Ready Leadership : Building Resilient Organizations and Communities. Newark: John Wiley & Sons, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Blythe, Bruce T.. 2014.Blindsided : A Manager's Guide to Crisis Leadership, 2nd Edition. Brooksfield: Rothstein Associates, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Pomerol, Jean-Charles. 2023.Action in Uncertainty : Expertise, Decision and Crisis Management. Newark: John Wiley & Sons, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Callender, Garth. 2023.Best Possible Outcome : A Field Guide to Business Decision-Making and Crisis Planning. Newark: John Wiley & Sons, Incorporated. Accessed March 10, 2024. ProQuest Ebook Central.
Bundy, Jonathan, Michael D. Pfarrer, Cole E. Short, and W. T. Coombs. 2017. "Crises and Crisis Management: Integration, Interpretation, and Research Development."Journal of Management43 (6) (07): 1661-1692. doi:https://doi.org/10.1177/0149206316680030. https://www.proquest.com/scholarly-journals/crises-crisis-management-integration/docview/1907507498/se-2.
Buhagiar, Kristina and Amitabh Anand. 2023. "Synergistic Triad of Crisis Management: Leadership, Knowledge Management and Organizational Learning."International Journal of Organizational Analysis31 (2): 412-429. doi:https://doi.org/10.1108/IJOA-03-2021-2672. https://www.proquest.com/scholarly-journals/synergistic-triad-crisis-management-leadership/docview/2770241602/se-2.
PreZero. 2023a. Sustainability Report - Fiscal Year 2022: https://csr.prezero.com/wp-content/uploads/2023/12/prezero_group_sustainability_report.pdf
Ideal Gallego 2024 https://www.elidealgallego.com/articulo/a-coruna/trabajadores-concesionaria-recogida-basuras-coruna-llegan-acuerdo-4715878
Bundy, Jonathan, Michael D. Pfarrer, Cole E. Short, and W. T. Coombs. 2017. "Crises and Crisis Management: Integration, Interpretation, and Research Development."Journal of Management43 (6) (07): 1661-1692. doi:https://doi.org/10.1177/0149206316680030. https://www.proquest.com/scholarly-journals/crises-crisis-management-integration/docview/1907507498/se-2.
Buhagiar, Kristina and Amitabh Anand. 2023. "Synergistic Triad of Crisis Management: Leadership, Knowledge Management and Organizational Learning."International Journal of Organizational Analysis31 (2): 412-429. doi:https://doi.org/10.1108/IJOA-03-2021-2672. https://www.proquest.com/scholarly-journals/synergistic-triad-crisis-management-leadership/docview/2770241602/se-2.
PreZero. 2023a. Sustainability Report - Fiscal Year 2022: https://csr.prezero.com/wp-content/uploads/2023/12/prezero_group_sustainability_report.pdf
Ideal Gallego 2024 https://www.elidealgallego.com/articulo/a-coruna/trabajadores-concesionaria-recogida-basuras-coruna-llegan-acuerdo-4715878
de Moura, Ralf Luis, Teresa Cristina Janes Carneiro, and Taciana Lemos Dias. 2023. "VUCA Environment on Project Success: The Effect of Project Management Methods."Brazilian Business Review20 (3) (May): 236-259. doi:https://doi.org/10.15728/bbr.2023.20.3.1.en. https://www.proquest.com/scholarly-journals/vuca-environment-on-project-success-effect/docview/2809782784/se-2.
