Part 1- prospective client interviews
Part 1- prospective client interviews
Write out questions that you would need to ask your clients when designing these ceremonies. All 8 ceremonies must be covered in the whole task.Questions should be enough for a 5 minute conversation
Naming ceremony for a baby who was IVF conceived Naming ceremony
Renewal of Vows for Golden anniversary Renewal of vows for separated couple coming back together
Commitment ceremony Retirement ceremony
Companion animal funeral 21stbirthday celebration
Part 2 communication theory
Q1.Choose three different cultures and describe some of the ways they preferred to be communicated with. One paragraph for each of the cultures.
Q2.Describe the following communication techniques:
Body language
Active listening
Q3.Discuss the relationship between effective communication and business success.
Q4.List five barriers to communication that you have experienced and provide steps for each that you could have taken to overcome each.
Q5.Describe the difference between open and closed interview questions and their disadvantages and advantages.
Q6.What are interpersonal skills and how are they used in a business environment?
Q7.Write 2-3 paragraphs to describe how a celebrant would encourage a client-focused culture when working with clients.
Q8.Describe and evaluate your own personal communication skills. Identify any areas where improvement would be beneficial to your business.
Q9.Using conflict resolution and negotiation knowledge, write 2-3 sentences (minimum) on how you may proceed with each of these two cases.
Case Study 1
Clients travelling down to Sydney from Brisbane to marry in small intimate ceremony before heading overseas, so all paperwork done by long distance. Halfway here they called to say they had forgotten their birth certificates and there was no time to go back. It was complicated by the fact that they were having the ceremony in Sydney because grooms sister was terminally ill with only days to live and the family was gathered for the wedding. What would you do?
Case Study 2
You arrive at the ceremony and are setting up. The grooms father comes to talk to you about the prayer that an invited guest who is the family Minister of religion will be reading. You have to date heard nothing about this reading. You consult the groom and he says whilst he doesnt want that to happen his father is paying for the wedding, so he says just let him do it. You also remember at your home interview with the couple both of them saying that was never going to happen. How would you proceed?
Part 3 - Ethics
Please consider the case study below and answer the following questions, your responses must be at least half a page long per question.
Q1. Does this case represent an ethical dilemma? If so, to who and why?
Q2. What are the implications to stakeholders of the action/staken by the celebrant?
Q3. What steps would you recommend to overcome thisethical dilemma, if it indeed exists, in the future and why?
Case Study 1 Professional Ethicsfor Celebrants
Felicity Johnson is an accountant who works full-time for the Tax Office in Sydney. Two months ago, she was appointed as a celebrant by the Attorney-Generals Department. While Felicity enjoys her work as accountant, she hopes to work as a celebrant on weekends will assist her income and provide her with a joyful career balance. Working on a tight budget, Felicity does not own a mobile phone or uses an answering machine at home You sort of are obligated to call people back if they leave a message on your answering machine. If they cant leave a message, they will phone back until they get you. Its cheaper that way.
For the last two months, Felicity has had an advertisement running in the classified sections of the local paper that is distributed to Glebe and surrounding areas. As one of the first celebrants in the area, Felicity is taking a lot of bookings for weekend weddings. With the ad apparently working, Felicity is in the process of taking out a six-month advertising slot in the local paper because it is at a reduced cost. The ad lists her tax office phone number as her day contact and her home phone number for after hours and on weekends.
