SITXCOM005 Manage conflict Assessment Answers

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This unit generally entails all the expertise, understanding and performance outcomes that are used to resolve all the complex disputes and complaints that may arise either internally or externally within the organisation among customers or collagenous. Moreover, it also utilises various tools and techniques to resolve conflicts and various communication skills in order to manage conflicts and develop solutions. This unit is being applied to all sectors of industry, whether it's travel, hospitality etc. Furthermore, it is generally applied to senior management who use some level of freedom and use discretion and decision to settle conflicts.

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 Not only this but there are several learning outcomes also that this unit entails.

• Recognise the possibility of conflict and take corrective measures to prevent the conflicts.
• Recognise circumstances where the individual safety of customers or colleagues may be intimidated and arrange suitable aid.
• Handle conflict within the range of own position and obligations and according to administrative guidelines.
• Take accountability for observing a resolution to the dispute within the range of your role and obligations, seeking help where required.

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