Skilled Operations & Customer Service Professional UK

Professional Profile

A dedicated and professional individual with proven skills in operations management, customer service, and leadership. Experienced in optimizing processes, building morale, and maintaining high standards. Competent in analysing data, using Microsoft software, and communication. Detail-oriented in dealing with issues, reordering tasks, and flexibility while maintaining highest standards in professionalism and quality care delivered to patients.

Skills

• Customer Service:Highly proactive and engaged in creating great experiences for customers.
• Teamwork:Visible collaboration as well as assistance to other members of the team to enhance team relations and performances.
• Operations:Management of tills, stock control, shipping and receiving of goods, and shrinkage control.
• Merchandising:Keeps store standards, assists in visual merchandising, and follows merchandising trends.
• Adaptability:Proactive in branding and comfortable working in high-energy settings.

Professional Experience

Systems Manager

Royal Mail, Warrington

November 2022 Present

• I designed systems to improve output and workflow by analysing the operational efficiency and production line processes.
• Delivered performance metric presentations to improve team productivity and engagement, along with strategic updates.
• Created reports and process improvement plans through systems analysis and other tools.
• Provided leadership and coordinated team activities to enable collaboration.

Receptionist

NHS, Manchester

April 2022 December 2022

• Handled patient scheduling and appointments with a focus on efficiency and accuracy.
• Maintained confidentiality and high cleanliness standards when dealing with sensitive patient records.
• Strengthened relationships with patients, clients, and other colleagues to improve service delivery.
• Promptly executed tasks as required with no errors while using NHS systems.

Freelance Makeup Artist

November 2018 November 2022

• Assisted clients with makeup services for weddings, photoshoots, and more to promote repeat business.
• Demonstrated effective met in client consultation and time management skills along with communication and interpersonal skills.
• Managed appointments. Scheduling, and product stock management to enhance service delivery and operational effectiveness

Order Picker

JD Sports Warehouse, Rochdale
Jul 2018 Aug 2018

• Efficiently picked and managed stock movement in a fast- paced warehouse environment, achieved daily targets.
• Checked product quality and accuracy during order fulfilment process, ensuring customers satisfaction.

Personal Achievements

• Duke of Edinburgh Bronze Award: Developed key skills in time management, teamwork, and leadership.
• National Citizen Service (NCS): Participated in a community development programme, improving teamwork and public speaking skills.