STRATEGIC OPERATIONS MANAGEMENT

STRATEGIC OPERATIONS MANAGEMENT

Assignment Question

Write a report that analyses a process and provides recommendations on how the process can

be improved.

The process you choose to write about can be a process in your own organisation or in any

organisation that you are familiar with. Once you have chosen the process, use some of the

concepts and tools of Process Design and Analysis to examine it in detail and then provide

recommendations on how the process can be improved in terms of one or more operations

performance objectives (i.e. cost, quality, speed, dependability, flexibility and sustainability).

In the report, you are required to:

Describe the organisation and the process you have selected.

o Keep the organisation description brief but make sure that the reader can clearly understand

what the organisation does and the organisational context.

o Keep the process description brief but ensure the reader understands what the process is,

how it affects the organisations overall performance, and how it is currently designed. You

need to include a process map which can be a high-level process map, particularly if the

process is large.

Evaluate the current performance of the process in terms of all six performance objectives.

Given the organisations strategy and needs, identify and briefly discuss the performance

objective or objectives that need to be improved.

Use some of the concepts and tools of Process Design and Analysis (i.e. Topic 2a and 2b) to

analyse the process in detail and provide recommendations on how it can be improved in terms

of the identified operations performance objective (or objectives). If your recommendations

include a reconfiguration of the process, make sure to include the new optimised process map.

It is important to demonstrate your knowledge about the required Operations Management

concepts and to clearly reference your sources.

In order to do well you need to structure your discussion appropriately, use good references,

and clearly link recommendations to the description and analysis presented earlier in the report.

Important assignment instructions

The required word length for this assignment is 2500 words (plus or minus 10%).

Your assignment will be marked according to the criteria outlined in the assessment grading

criteria by the school.

In terms of structure, presentation and style you are normally required to use:

o ABS preferred Microsoft Word settings o Author-date style APA referencing (6-12

references); which includes in-text citations plus a reference list.

Your grade will be adversely affected if your assignment contains no/poor citations and/or reference list and if your assignment word length is beyond the allowed tolerance level.

Ensure to avoid plagiarism and academic collusion.