Student Assessment
right3276600HLTWHS004
Student Assessment
Reflective: Case Study
00HLTWHS004
Student Assessment
Reflective: Case Study
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Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.
Qualification Title CHC52015 Diploma of Community Services
Unit Code HLTWHS004
Unit Title Manage work health and safety.
Student Name Student ID Student Email Assessor Name Campus Melbourne Sydney Perth
Due Date Week 9
Submission Date Assessment Task Reflective Case Study
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Educations policies and procedures. In particular:
The work submitted is my own and does not contain another persons material represented in my work.
I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor.
I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
I will not allow other students to access or copy in whole or any part of my assessment work.
I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Educations policies and procedures.
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the colleges assessment requirements.
Student Signature Date Reflective Case Study
Student Assessment Instructions
You need access to the case study instructions to complete this task. As this is an open-book task, you may also access a learner guide, the internet and/or other resources.
You must satisfactorily complete all sections of the assessment and submit these to your assessor. Ask your assessor to clarify any aspect you are unsure about in this assessment task.
You may be asked to explain your responses if the assessor needs any clarification.
Required Resources
You will need to have access to relevant legislation, standards and codes, industry practices and student book resources.
Evidence
You must submit the completed assessment cover sheet and your assessment by online submission within the allocated time.
Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
When and where will this assessment take place?
This assessment may be undertaken in a simulated environment/in a classroom/at home to be discussed with the assessor.
Your assessor will provide you with the due date, which can be recorded in the assessment plan.
Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
In most cases, you will be allowed a maximum of three attempts.
If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Reflective Case Study Instructions
Read the scenarios and answer the questions below for each of the scenarios.
No. The students assessment shows evidence of the following:
1 Section 1 - Scenario 1
Jane is employed by a community service agency that provides mental health help to individuals. She has worked there for five years and has developed strong ties with her clients. Jane has recently noticed that the workload has increased and that more help is needed to serve the growing number of clients. Jane feels overwhelmed and frustrated as she strives to meet her clients' needs. Her bosses do not make her feel supported either, even though they do not seem to understand her problems. Jane begins to feel tired, cynical, and less successful, all signs of burnout. She starts to doubt her ability to help her clients correctly and feels terrible that she cannot do more. This has also taken a toll on Jane's mental health, and she begins to experience anxiety and panic attacks.
Required Evidence
Q1 How does the workload and lack of resources affect Jane's ability to provide quality support to her clients?
Answer Result Satisfactory Not Satisfactory Q2 What are the underlying causes of Jane's stress and burnout? Are there any organizational or systemic factors that contribute to these issues?
Answer Result Satisfactory Not Satisfactory Q3 How does Jane's sense of guilt and self-doubt affect her work with her clients, and how can she address these feelings?
Answer Result Satisfactory Not Satisfactory
Q4 How can the organization support Jane and other employees who are experiencing burnout and mental health issues? Are there any policies or procedures that need to be put in place to address these concerns?
Answer Result Satisfactory Not Satisfactory Q5 What steps can Jane take to improve her own self-care and well-being? How can she set boundaries and manage her workload to prevent burnout in the future?
Answer Result Satisfactory Not Satisfactory S=Satisfactory NS=Not Satisfactory
Assessor Name Assessor Signature Student Name Student Signature
Diversity and Inclusion Policy
Version: 1.2 | Version effective: 14/04/2023
Audience
This policy applies to all staff of the Links Neighbourhood Centre (the Centre). `
Purpose
This policy outlines the Centres commitment to providing a workplace that embraces workplace diversity and inclusion.
The Centre values diversity and inclusion as a key people management priority Embracing a workplace culture of diversity and inclusion staff to feel safe and valued; leading to greater staff engagement, satisfaction, innovation, and productivity.
Policy statement
The Centre supports its staff by building an inclusive, culturally capable and diverse workforce that reflects the communities we serve.
This policy has the goal of creating an inclusive culture that promotes the performance and wellbeing of our staff irrespective of family responsibilities, marital status, age, disability, race, religion, political beliefs, trade union activity, gender identity or sexuality.
The Centre is committed to eliminating unlawful discrimination, workplace bullying, sexual harassment and victimisation through modelling inclusive leadership, and promoting an inclusive and respectful workplace culture.
Fostering diversity and inclusion
We embrace the unique diversity, skills and qualities of our staffs to assist us in developing a safe, equitable, culturally appropriate and inclusive working environment. We strive for excellence, for inclusive workplaces and to be an employer of choice
Our staffs are treated fairly and with respect We treat everyone fairly and equitably and we acknowledge our staffs have a wealth of knowledge, skills and capabilities. We consistently demonstrate appropriate workplace behaviours; we listen, engage, and understand our staffs and respond appropriately to their individual needs and changing circumstances.
We are all responsible for workplace diversity and inclusion The building and modelling of positive, respectful and inclusive behaviour, and the valuing of diversity and diversity of opinions within our workforce is vital to ensuring a constructive workplace culture. Workplace diversity and inclusion is everybodys responsibility and all staffs should understand and be committed to the role they play.
Accountability
Executives are accountable for diversity and inclusion outcomes through the Executive Performance and Development Framework. Managers and leaders will demonstrate commitment to achieving outcomes through promoting and reinforcing positive inclusive behaviours and through workplace diversity inclusion reporting.
Requirements
Respect individual differences and treat all people with dignity.
Contribute to the creation of an inclusive workplace environment that values and utilises the input of people with diverse backgrounds, experiences and perspectives.
Be aware of all staffs responsibilities under the Preventing workplace bullying, sexual harassment and unlawful discrimination policy, and how they relate to the principles of diversity and inclusion. Additional requirements for Managers, Principals and Supervisors
Build on existing approaches, to foster diversity of thinking, and a deep appreciation of understanding and serving a diverse community.
Demonstrate inclusive leadership practices and model constructive workplace behaviours that promote diversity and inclusion practices.
Communicate the importance of diversity and inclusion in the workplace and promote appropriate standards of conduct at all times.
Apply ethical decision-making in circumstances related to employment and diversity and inclusion targets.
Participate in relevant diversity and inclusion training and professional development.
Legislation
Anti-Discrimination Act 1991 (Qld)
Australian Human Rights Commission Act 1986 (Cwlth)
Disability Discrimination Act 1992 (Cwlth)
Disability Services Act 2006 (Qld) Page 4 of 5 Uncontrolled copy. Refer to the Links
Human Rights Act 2019 (Qld)
Industrial Relations Act 2016 (Qld)
Multicultural Recognition Act 2016 (Qld) Public Sector Ethics Act 1994 (Qld)
Public Service Act 2008 (Qld)
Racial Discrimination Act 1975 (Cwlth) Sex Discrimination Act 1984 (Cwlth)
Work Health and Safety Act 2011 (Qld)
Workplace Gender Equality Act 2012 (Cwlth)
Supporting Policies, Procedures and Plans
Links Neighbourhood Centre Diversity Plan 2020 2023.
Preventing Workplace Bullying, Sexual Harassment and Unlawful Discrimination Policy.
Assessment Cover Sheet
Submission of assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.
Qualification Title Diploma of Community Services
Unit Code CHCDIV002
Unit Title Promote Aboriginal and Torres Strait Islander culture
Student Name Student ID Student Email Assessor Name Campus Melbourne Sydney Perth
Due Date Term 2 2023 Week 9
Submission Date Assessment Task Assessment 2 Project
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Educations policies and procedures. In particular:
The work submitted is my own and does not contain another persons material represented in my work.
I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my Assessor/assessor.
I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
I will not allow other students to access or copy in whole or any part of my assessment work.
I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Educations policies and procedures.
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the colleges assessment requirements.
Student Signature Date CHCDIV002 Assessment 2 Project
Student Assessment Instructions
Your assessor will explain the arrangements for this assessment with you, including what you will be assessed against.
You must satisfactorily complete all 3 parts of the assessment task.
Ask your assessor to clarify any aspect you are unsure about in this assessment task.
Required Resources
You may like to read the Links Neighbourhood Centre Diversity and Inclusion Policy (available in Week 9 Additional Resources on Moodle).
You will need access to the internet to conduct research into Aboriginal groups in Australia.
Evidence
You will be required to upload the completed Assessment (including the Cover Sheet) and your Promotional Strategy to Moodle.
Ensure you keep a copy of your submitted work. Assessments submitted without completed cover sheet will not be accepted.
When is this assessment due?
The assessment is due at the end of Week 10, Term 2 2023.
What if the assessment is not suitable?
If you are unable to provide sufficient evidence your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
If any of the parts of the assessment are marked not yet satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment task. Your assessor will explain the details for your reassessment.
In most cases, you will be allowed a maximum of three attempts.
If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Supporting Resources
Links Neighbourhood Centre Diversity and Inclusion Policy
Available in Week 9 Additional Resources Folder on Moodle
Required Evidence Checklist
Part A Promotional Strategy (uploaded to Moodle as an additional document)
Part B Evaluation Strategies
Part B Research Report
Part A Promotional Strategy
Service introduction
You have recently been employed as the Manager of Links Neighbourhood Centre in central west QLD, a not-for-profit community-based organisation. The Centre provides a range of services to the community including counselling, parenting support, financial literacy programs, support groups and inclusive social activities.
The community is diverse and your clients are mainly young Aboriginal and Torres Strait Islander families, older people and people who are socially isolated.
Diversity objectives
The Links Neighbourhood Centre 2024 diversity objectives include having 10% of staff as Aboriginal and Torres Strait Islander peoples. Analysis of the results from the annual Staff Survey from 2020 to 2022 showed that the objective is not being met, the number of staff have been decreasing every year.
Promotional strategy
The Board of Management has created a Working Group to look at a range of recruitment strategies to increase Aboriginal and Torres Strait Islander staff. You are part of the Working Group and have the task of developing a strategy that will promote the Centres commitment to Aboriginal and Torres Strait Islander safety in the workplace.
1. Select and develop 1 of the following strategies:
A4 poster to display in the Centres staff roomA4 tri-fold brochure to display in Aboriginal servicesBlog for the Centres website
Article for the monthly Centre Staff Newsletter
Article for the monthly Centre Client Newsletter
Professional development activity for staff
Script for a recruitment video or radio interview
Photo collection with captions
If you would like to use an alternate strategy, please speak to your trainer.
2. The objective of the chosen strategy is to promote and improve Aboriginal and Torres Strait Islander safety in the workplace. It needs to show Links Neighbourhood Centres:
Commitment to consultation and engagement
Encouragement of self-determination
Development and promotion of partnerships (staff, clients and communities)
3. The final document will need to be uploaded as an additional file when submitting your assessment.
Part B Evaluation Strategies
Promotional strategy
You have been part of the Working Group set up to look at a range of recruitment strategies to increase Aboriginal and Torres Strait Islander staff at Links Neighbourhood Centre. The Board of Management has requested that a member of the Working Group provide a progress report at the next management meeting. You are responsible for completing the Evaluation Strategies documenting how the group will evaluate the progress of Agreed Outcomes.
Evaluation Strategies
Program Working Group
Links Neighbourhood Centres Diversity Objectives
Agreed Outcomes
15% of the Centres staff are Aboriginal and Torres Strait Islander people by end of 2024.
75% of staff are satisfied or very satisfied working at the Centre by end of 2024.
To increase knowledge of Centre staff about the Traditional Owners of the local community by end of June 2024.
Increase the proportion of Aboriginal and/or Torres Strait Islander peoples who report a feeling of cultural safety by 30% December 2023.
Evaluating Progress
(quantitative and qualitative data collection)
(80 words) Identify and describe 3 different strategies that will be used to evaluate progress against agreed outcomes.
1.
2.
3.
Engagement Strategies
(80 words) Identify and describe 2 strategies that will be used to engage Aboriginal and Torres Strait Islander people in the evaluation of outcomes?
1.
2.
Describe 1 strategy that will be used to engage Aboriginal and Torres Strait Islander people if changes are required after the evaluation data has been analysed.
1.
Reflection Strategies
(80 words) Identify and describe 2 strategies that will be used to evaluate if staff are implementing cultural safety into their work practices.
1.
2.
Part C Research Report
Select an Aboriginal group in Australia.
You may select any group or use one of the suggestions below.
AnindilyakwaonGroote Eylandt(off Arnhem Land), Northern Territory
Arrerntein central Australia
Bininjin Western Arnhem Land, Northern Territory
Gunggariin south-west Queensland
Muruwaripeople in New South Wales
Luritja(Kukatja), an Anangu sub-group based on languageNgunnawalin theAustralian Capital Territoryand surrounding areas of New South Wales
Pitjantjatjara, an Anangu sub-group based on languageWangaiin theWestern Australian GoldfieldsWarlpiri(Yapa) in western central Northern Territory
Yamatjiin central Western Australia
Yolnguin eastern Arnhem Land, Northern Territory
Use the internet to research the selected Aboriginal group and complete a report using the Research Report template provided.
Your research will need to cover the following.
Name/s of the Aboriginal group.
Location of land.
Language/s spoken.
History including impacts of European settlement and loss of land and culture.
Culture including dreaming.
Importance of family and kinship.
Law.
Document the references (including websites) you have cited in your report.
Research Report
Name/s of the Aboriginal group Location of land Language/s spoken History
(80 words) Culture
(80 words) Role of family and kinship
(50 words) Law
(50 words) References Assessment Outcomes
Part A Promotional Strategy
Satisfactory Not Yet Satisfactory
Part B Evaluation Strategies
Satisfactory Not Yet Satisfactory
Part C Research Report
Satisfactory Not Yet Satisfactory
Assessor Feedback
Date of Assessment/s: Name of Assessor: Signature of Assessor:
