Study note Exam Questions/Answer

Study note Exam Questions/Answer

Exam Structure

Management MMM132

Topic 5 (Planning and Decision making)

3 Things that need to study in topic 5: definition of planning, how to make a plan that work, what do they plan (top managers), (middle managers), (first-level managers).

Example of plans for top managers is vision and mission

Define planning

Planning involves deciding goals to pursue, and the plans needed to achieve those goals. The benefits of planning include: intensified effort; persistence; direction; and creation of task strategies. A further benefit is that evidence suggests that planning leads to higher profits and organisations grow faster.

Describe 4 benefits of planning (p.76 textbook)

Can you explain each of the benefits/advantageOffer benefits and pitfall

Who plans? (Top managers, Middle managers, first-level managers)

Define planning. Practice writing a short essay around the following:

What are 2 benefits of planning? Use examples to illustrate your answer. Think about WHY these are benefits.

Response:

Intro: Key definitions, provide example, outline what will be discuss

Body: Discuss why managers need to plans, Explain the concepts & analyse, Relate an example.

Conclusion:

Topic 6: Organising

Organisational Structure

1. What is job design?

Answer: Job design is the number, kind and variety of tasks that individuals employees perform in doing their jobs.

2. Four type of job designs are:

Job Specialisation: is used when managers decide to break whole jobs into separate activities, allocating these separate activities to different workers.

Job rotation: is used to relieve boredom often experienced in job specialisation.

Job enlargement

Job enrichment

Organisational structures and processes

Whats the difference between Mechanistic and Organic Organisational Structure? Provide the definition of Mechanistic or Organic.

Mechanistic (explain any one of the dot points)

Rigid hierarchical relationship

Fixed duties

Many rules

Formalised communication channels

Centralised decision authority

Taller structures

Organic (explain any one of the dot points)

Collaboration (both vertical and horizontal)

Adaptable duties

Few rules

Informal communication

Decentralised decisions authority

Flatter structure

Question: What are the 4 types of job design? What are the advantage of each?

Answer:

Topic 7:

How Human Resources Management process?

How managers attract, develop and keep people.

Managers develop, talks about training and performance appraisal

Attract, talk about interview and selectionsExplain job analysis

Advantage and disadvantage of external recruiting and internal recruiting.

Topic 8: Motivation

Define motivationJob Performance theory , explain how to motivate people (understand motivation, extrinsic and intrinsic rewards), explain how can you provide capability to someone (by training). How can you ensure theres no situational constrain (external factors affecting performance.)

Explain training (the needs of training, the methods and evaluation)

Needs theory of motivation, understand maslows motivation theory.

What is extrinsic and intrinsic rewardTopic 9: leadership

Leader vs Managers

Leadership traits

Topic 10: control

Define control (p278), why is control important and how does it link to planning?

When does control take place? Feedback control, Concurrent control, Feedforward control.

Business Logistics MMM267

Explain and give example on EVERY shit asked

Chapter 1: What operation managers do?

Forecasting

Capacity Management

Quality Management

Explain the differences between goods and service.

The history of operation managers focus on (1960s-2020s)

Focus on cost

Chapter 3: Gaining Competitive Advantage

Definition of Competitive Advantage

Evaluating goods and service

Search attributes

Experience attributes

Credence attributes

Competitive priorities (how organisation seek to gain competitive advantage)

Types

Cost

Quality

Time

Flexibility

Innovation

How organisation use cost to help firms gain a competitive advantage

Low prices can be achieved by:

How High productivity can keep your cost low?

High-capacity utilization

Achieving economies of scale

Efficient design and operation of the supply chain

Improvement in quality

How business can use quality to complete.

Chapter 7: Process Choice Decisions

What are the 3 types of goods and services: custom, option-orientated, and Standard.

What are the 4 principle types of process used in goods and services: Project, Job shop process, flow shop process, and continuous flow process.

What is a product life cycle?

A product life cycle is the length of time from a product first being introduced to consumers until it is removed from the market. A product's life cycle is usually broken down into four stages: introduction, growth, maturity, and decline.

(4 stage)

1. introduction

2. Growth

3. Maturity

4. Decline

(What happened to a product at each stage?)

Introduction stage

Growth

Maturity

Decline

(Which process is used in each stage product life cycle)

1. Projects process is used in the Introduction stage because,

2. Job shop flow process is used in the Growth stage because,

3. Flow shop process is used in the Maturity stage because,

4. Continuous flow process is used in the Decline stage because,

How these type of processes influence the 3 type of good and service (slide 31)

1. Job shop = custom or make to order

2. Flow shop = option orientated or assemble to order

3. Continuous flow = standard or make to stock

Chapter 9: Forecasting

What is forecasting and the important of forecasting

Forecasting is the process of projecting the values of one or more variables into the future. Forecasting is important because Good forecasts are needed in all organizations to drive analyses and decisions related to operations.

Poor forecasting can result in poor inventory and staffing decisions, resulting in part shortages, inadequate customer service, and many customer complaints (evaluate further)

Type of forecasting

1. Quantitative

2. Qualitative

How to forecast

Statistical methods

A time series

Judgemental forecasting

Chapter 10: capacity

Long-term & short-term capacity strategies

Long-term 5 strategies:

Complementary goods and services

One large capacity increase

Small capacity increases that match demand

Small capacity increases that lead demand

Small capacity increases that lag demand

Short-term capacity management

Managing capacity by shifting demands

Vary the price of goods or servicesProvide customers with informationAdvertising and promotion

Add peripheral goods and/or servicesProvide reservationsReservation: Promise to provide a good or service at some future time and place

Managing capacity by adjusting short-term capacity

Add or share equipment

Sell unused capacityChange labor capacity and schedulesChange labor skill mixShift work to slack periods

Chapter 16: Quality

Understanding quality what does quality means?

Gap model the 5 gaps of the model

Cost of quality 4 major categories: Prevention, Apprasial cost, Internal failure cost, and external failure cost. (provide explanation and example)