Unit 3: Principles of Communication in Health and Social Care L/615/6717Learner Name:

Unit 3: Principles of Communication in Health and Social Care L/615/6717Learner Name:

Learner Registration Number:

Centre: Beacon Education Partnership

Centre Ref: 1208058

Name of Assessor/ Tutor:

These questions are to be completed by the learner and marked by the assessor.

Question 1 (Assessment Criteria 1.1)

Identify the different reasons people communicate (you must identify at least six)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 2 (Assessment Criteria 1.2)

Explain how communication affects relationships in the work setting (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 3 (Assessment Criteria 1.3)

Explain the features of two-way communication (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 4 (Assessment Criteria 2.1)

Explain how people from different backgrounds may use and/ or interpret communication methods in different ways (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 5 (Assessment Criteria 2.2)

Identify barriers to effective communication (you must identify at least six)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 6 (Assessment Criteria 2.3)

Explain ways to overcome barriers to communication (you must explain at least four)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 7 (Assessment Criteria 2.4)

Explain strategies that can be used to clarify misunderstandings (you must explain at least four strategies)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 8 (Assessment Criteria 2.5)

Explain ways to maintain confidentiality in day-to-day communications (you must explain at least three)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 9 (Assessment Criteria 3.1)

Explain the importance of meeting a service-users individual communication needs (you must explain at least four factors)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 10 (Assessment Criteria 3.2)

Explain how to establish the communication and language needs, wishes and preferences of service-users (you must explain at least four methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 11 (Assessment Criteria 3.3)

Explain how to access information and support about identifying and addressing specific communication needs (you must explain at least three methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 12 (Assessment Criteria 3.4)

Explain how own role and practice can impact on communication with a service-user who has specific communication needs (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 13 (Assessment Criteria 3.5)

Analyse reasons why a service-user may use a form of communication that is not based on a formal language system (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 14 (Assessment Criteria 3.6)

Explain the factors to consider when promoting effective communication (you must explain at least six factors)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 15 (Assessment Criteria 3.7)

Describe a range of non-verbal forms of communication (you must describe at least six)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 16 (Assessment Criteria 3.8)

Explain a range of communication methods and styles to meet a service-users individual needs (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 17 (Assessment Criteria 3.9)

Explain how to maximise the effectiveness of communication by making adaptations to own verbal and non-verbal communication style (you must explain at least four methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 18 (Assessment Criteria 3.10)

Explain how to monitor the effectiveness of chosen communication methods (you must explain at least two methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 19 (Assessment Criteria 3.11)

Explain why meeting communication needs can be thought of as a dynamic process (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 20 (Assessment Criteria 4.1)

Identify specialist services relating to communication technology and aids (you must identify at least six)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 21 (Assessment Criteria 4.2)

Explain a range of communication methods and aids to support communication (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 22 (Assessment Criteria 4.3)

Describe types of support that a service-user may need in order to use communication technology and aids (you must describe at least (you must describe at least four types)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 23 (Assessment Criteria 4.4)

Explain the importance of ensuring that communication equipment is correctly set up and working properly (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 24 (Assessment Criteria 4.5)

Explain when and to whom referrals for maintenance or repair of assistive technology would be made

When referrals for maintenance would be made To whom referrals for maintenance would be made

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 25 (Assessment Criteria 4.6)

Explain how assistive technology can have a positive impact on the wellbeing and quality of life of service-users (expected 25-100 words)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 26 (Assessment Criteria 5.1)

Describe the importance of providing a service-user with opportunities for communication (you must describe at least three factors)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 27 (Assessment Criteria 5.2)

Explain how to support a service-user to develop communication methods to facilitate interaction with others (you must explain at least four methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 28 (Assessment Criteria 5.3)

Explain how to support others to understand and interpret a service-users chosen method of communication (you must explain at least three methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 29 (Assessment Criteria 5.4)

Explain how to support others to be understood by a service-user (you must explain at least three methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 30 (Assessment Criteria 6.1)

Explain the importance of documenting information regarding a service-users communication (you must explain at least three factors)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 31 (Assessment Criteria 6.2)

Explain how to evaluate the effectiveness of agreed methods of communication and support (you must explain at least three methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 32 (Assessment Criteria 6.3)

Explain the importance of reflecting upon own practice with regards to means of communication (you must explain at least two factors)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Question 33 (Assessment Criteria 6.4)

Explain how to support the continued development of a service-users communication skills (you must explain at least four methods)

To be completed by the assessor:

Does the learners answer meet the requirements of the assessment criteria? Yes No

Unit 3: Learner, Assessor and Interviewer DeclarationsTo be Completed by the Learner

I confirm that all the answers are my own work and my knowledge is valid, reliable, sufficient and authentic. Learners Comments:

Learner Name:

Learner Signature:

Date:

To be Completed by the Assessor

The above evidence has been assessed against the standards for this unit and has been judged for validity, authenticity, currency, reliability and sufficiency. I am satisfied that the learner has fully demonstrated his/ her knowledge and met all requirements for this unit. Assessors Comments:

Assessor Name:

Assessor Signature:

Date:

To be Completed by the Interviewer (Additional Requirements)

I can confirm that :An audio/ video recorded learner interview and identification check was conducted for this unit, within which at least two unit relevant questions were asked of the learner.

( Yes / No )

The format of this interview was: ( Face to Face / Video Conference )

The learners photographic identification was checked and verified as part of the interview process.

( Yes / No )

Type of Identification:

The full names of both the interviewer and the learner were clearly stated within the audio/ video recording

( Yes / No )

Interviewer Name:

Interviewer Signature:

Date:

Feedback sheet

Unit Learner name Learner registration number Assessor name Unit achieved Yes No

Feedback from Tutor:

Acknowledgement

Demonstrated knowledge and understandingSpelling, Grammar and punctuation

Previous feedback

Additional learning resources

Next steps

Corrections to be done