Write a report that critically analyses and evaluates one process (or operation) in an organisation and proposes two well-justified recommendations
Summary
Write a report that critically analyses and evaluates one process (or operation) in an organisation and proposes two well-justified recommendations for improvement. The organisation can be the one you worked on for the first assessment, or can be any other organisation from service, not-for-profit, public, manufacturing, etc. you are familiar with.
Referencing is Australian Harvard (AGPS) and outlined in theAIB Style Guide.
Note: Insert this summary description when submitting a draft toSmarthinking.
Learning outcomes
Demonstrate advanced understanding of operations management principles, frameworks, and contemporary topics.
Critically analyse and evaluate operations management issues.
Clearly, concisely and credibly communicate operations management knowledge to others.
Apply relevant principles and frameworks to develop innovative and evidence-based solutions for complex operations management issues
Task
Following your analysis in the first assessment, it is now time to think about how to take the operations into the next stage of the Hayes and Wheelwright Four Stage model and make it a means to deliver superior value to customers.
Overall, your report critically analyses and evaluates one process (or operation) in an organisation and proposes two well-justified recommendations for improvement. The organisation can be the one you worked on for the first assessment, or can be any other organisation from service, not-for-profit, public, manufacturing, etc. you are familiar with.
Procedures
Clearly describe the selected process (or operation) so that the reader can clearly understand it. Please ensure you present a process (or network) map to support your discussion. If the process is large, you may focus on only a part of it, i.e. delimit the scope.
Critically analyse and evaluate the selected process (or operation) using relevant operations management principles taught in any two of the following topics:
Process positioning (Discussed in Week 3)
Process analysis (Discussed in Week 3
Supply chain management (Discussed in Week 4)
Lean synchronisation (Discussed in Week 4)
Quality management and control (Discussed in week 5)
Risk and resilience (Discussed in Week 6)
Sustainability (Discussed in Week 6)
Digital transformation and Industry 4.0 (Discussed in Week 7)
Based on your analysis and evaluation, propose and justify two recommendationsone for each selected topicthat can take the operations to the next stage of the Hayes and Wheelwright Four Stage model.
Note:For help with writing your assessment please book an appointment with AIB's Academic Skills Advisor, Stephanie Schembri:https://stephanieschembri.youcanbook.me/.
Requirements
The required word length for this assessment is2500 words(+10% before penalty applies).
In terms of structure, presentation and style you are normally required to use:
AIB standard report format
AIB preferred Microsoft Word settings
author-date style referencing (which includes in-text citations and a reference list)
These requirements are detailed in the AIB Style Guide.
You are required to use at least6-12 referencesfor this report.
All references must be from credible sources such as recent academic articles, books, industry magazines, and company documents.
You may also like to review some of the leading journals in the field:Decision Analysis,Decision Science,Journal of Operations Management,International Journal of Operations and Production Management,Production and Operations ManagementandManufacturing and Service Operations Management.
Your grade will be adversely affected if your assignment contains no/poor citations and/or reference list and if your assignment word length is beyond the allowed tolerance level (see Assessment Policy available on AIB website).
Grading criteria and feedback
Your assessment will be marked according to the following grading criteria:
Criterion 1:Extent to which question is addressed (20%)
Criterion 2:Advanced understanding of operations management principles, frameworks, and contemporary topics (25%)
Criterion 3:Critical reflection and application of principles, frameworks, and contemporary topics to develop well-justified, practical, and innovative recommendations (45%)
Criterion 4:Communication, structure, and language (5%)
Criterion 5:Referencing (5%)
