You work at CareShore as a case manager.As part of your role as a supervisor for case management, you are required to review case management plans a

You work at CareShore as a case manager.As part of your role as a supervisor for case management, you are required to review case management plans and practices to ensure that practice standards and legislative requirements are adhered to.You have been asked to:

review the following case management plans and provide feedback using your specialist knowledgeseek feedback from stakeholders.

As part of your review, you have found the following case management plans developed by your workers.

Plan 1

Case worker:EllieClient:James

Current situation Goals Actions Responsibilities Evaluation methods Timeframes

James is a 72-year-old male. He lives with his wife Carol in their family home. James has recently been diagnosed with dementia. James and Carols son, Ryan, comes to visit regularly and helps out with household maintenance. James enjoys nature, travel, golf and cricket. He also likes spending time with his grandchildren. James has experienced depression at different stages in is life. His dementia is in early stages and Carol want some strategies for caring for him at home as she is struggling to manage. James to spend time participating in activities he enjoys Contact local golf club to see if they have a program that James can participate in Ellie will contact to find a suitable program Review meeting 1 week

Join local walking group and participate weekly. Ellie to find a suitable waling group that Carol and James can join Review meeting 4 weeks

Support Carol so she can care for James Carol to meet with others experiencing similar issues Ellie will locate a suitable support group for Carol/Carol to attend regularly Review meeting 4 weeks

Carol to use respite service once a month to have a break Ellie to arrange respite place for James for one weekend per month Review meeting 4 weeks

Allow in home support to assist Carol and James Seek in home support Ellie to access cleaning service to support Carol Review meeting 4 weeks

Seek home nursing support Ellie to arrange for home nursing service to visit James weekly to check his condition. Review meeting 4 weeks

Plan 2

Case worker:EllieClient:Phil

Current situation Goals Actions Responsibilities Evaluation method Timeframe

Phil is a 60-year-old male. He has just retired, previously working as an accountant. He lives alone. His retirement was brought on early due to a case of pneumonia that put him in hospital. He has recovered from the pneumonia but now has depression. Doctors have prescribed an anti-depressant. He reports he is not eating or sleeping regularly and feels miserable. He appears to have neglected his personal care.

Before his pneumonia, Phil enjoyed gardening, model aeroplanes and reading Complete a review of his medications Book appointment with psychiatrist for medication review Ellie to book appointment Phil to attend Psychiatric review 6 weeks after medication review

Undertake mental health assessment Book appointment with psychiatrist for mental health assessment Ellie to book appointment Phil to attend Mental health assessment 6 weeks after initial assessment

Participate in social activities Spend time in the community garden Ellie to arrange for Phil to work in the garden at the neighbourhood house. Phil to attend once a week Review meeting 4 weeks

Join a book club Ellie to find a suitable book club for Phil to join Phil to attend regular book club meetings Review meeting 4 weeks

Plan 3

Case worker:MargaretClient:Kay

Current situation Goals Actions Responsibilities Evaluation methods Timeframes

Kay has recently lost her husband and is feeling very alone and is struggling to deal with her grief. She lives by herself and does not have a lot of friends locally. Try to socialise more with people and participate in activities that she enjoys. Join a painting class once a week at the local neighbourhood house Kay to organise Telephone check up 6 weeks

Join local walking group and participate weekly. Kay to organise Telephone check up 6 weeks

Deal with grief Participate in weekly counselling sessions. Margaret to give Kay the phone number of the counsellor.

Plan 4

Case worker:MargaretClient:Teisha

Current situation Goals Actions Responsibilities Evaluation method Timeframe

Teisha has just left her husband after experiencing domestic violence. She has two children to her partner. Teisha currently has no accommodation and is not sure if her husband will come looking for her. Seek legal advice/ restraining order Seek legal review Teisha to contact the Womens Legal Services Review meeting 3 months

Obtain suitable accommodation Find suitable housing Teisha to contact the Domestic Violence Crisis Service Review meeting 2 months

Obtain financial assistance Arrange Centrelink assistance Teisha to contact Centrelink Review meeting 2 months

Seek emotional support Attend support group Margaret to book Teisha into a suitable support group. Teisha to attend regularly Review meeting 2 months

Part 1

A.Review Ellies case management plan provided. What feedback and advice would you provide to her regarding her plan? (50-100 words)

B.You would like to work with Margaret to improve her performance. Describe each of the following supervision models and how it could be applied when working with Margaret.

Approach Definition(30 words each) How could you apply this approach when working with Margaret?(30 words each)

Person-centred supervision Interpersonal process recall Hewsons supervision triangle The Skovholt and Ronnestad Model Practice supervisonC.You are concerned about Teishas case. How could you further monitor and evaluate progress in this case? (50-100 words)

D.List and describe three sources of specialist information that you could access for further advice in Teishas case? (30 words each)

Read the scenario and then answer the question that follows.

Ellie has approached you. Her client, James, has had a fall. He is in hospital but would like to discharge himself. He has requested that Ellie arrange the discharge, although the doctors do not believe he is ready to make the discharge. Carol does not know what to do. Ellie has referred to you for advice. This falls outside your scope of responsibility as he is currently an inpatient and his supervising doctors are managing his case.

E.Describe what you should do in accordance with organisation requirements in relation to Ellies situation. (50-100 words)

Part 2

A.Develop a consultation plan for consulting with a range of stakeholders to gather feedback on CareShores case management service provision and performance. You must identify at least five relevant stakeholders.

Stakeholder Method of consultation(30 words each) Consultation topics/questions(50 words each)

B.Prepare a short training plan (using four presentation slides, e.g., in a PDF) that you can provide to employees, which should include:

legislative provisions relevant to case management

organisation responsibilities

worker responsibilities

five (5) questions to gather feedback on your presentation.

(Approximately 100-200 words)