12665442158204552950-125426STUDENT ASSESSMENT TASKS

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020000STUDENT ASSESSMENT TASKS

QIBA Pty Ltd | CRICOS Provider Code: 01515J | RTO Code: 5304 | ABN: 35 071 667 108

-273643142Student Assessment Tasks

BSBCMM511 Communicate with influence

00Student Assessment Tasks

BSBCMM511 Communicate with influence

05919470COMMUNICATE WITH INFLUENCE

00COMMUNICATE WITH INFLUENCE

05212008BSBCMM511

020000BSBCMM511

Contents

TOC h z t "RTO Works Heading 1,1" Student declaration PAGEREF _Toc89158711 h 3Introduction PAGEREF _Toc89158712 h 4Assessment Task 1: Knowledge questions PAGEREF _Toc89158713 h 5Assessment Task 1: Checklist PAGEREF _Toc89158714 h 9Assessment Task 2: Project Portfolio PAGEREF _Toc89158715 h 10Assessment Task 2: Checklist PAGEREF _Toc89158716 h 15Final results record PAGEREF _Toc89158717 h 18

-698518765600VET STUDENT ASSESSMENT COVER SHEET

Student declaration

This declaration must be completed in full by the student and submitted with all assessment responses.

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process documented in the QIBA VET Student Plagiarism and Cheating Policy.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Course BSB50420 Diploma of Leadership and Management

Unit BSBCMM511 Communicate with influence

Trainer/Assessors Name Student Name Student ID number I acknowledge that my assessment documents will be reviewed as part of the assessment validation and moderation process and/or during auditing. I understand, if during a regulatory audit my assessment is deemed to be unsatisfactory, I will be requested to resit/resubmit. If this request to be reassessed is ignored, QIBA can revoke the qualification.

Student signature: Date:

IntroductionThe assessment tasks for BSBCMM511 Communicate with influence are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBCMM511 Communicate with influence describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

left209550For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions You must answer all questions correctly.

Assessment Task 2: Project You must work through a range of activities to design and develop an organisational learning strategy.

00For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions You must answer all questions correctly.

Assessment Task 2: Project You must work through a range of activities to design and develop an organisational learning strategy.

Assessment Task 1: Knowledge questions

Information for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit.

Assessment information

Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide. This date is also set up in QIBAs LMS

adhere with QIBAs submission guidelines submit to LMS by the cut-off date and time provided.

submit a completed and signed assessment cover sheet with your work

include your name, unit code and assessment name, in the filename of all documents submitted to LMS. Example Suraj Thapa_BSBCMM511_AT1

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

this task should be completed on the templates provided by QIBA

avoid sharing your answers with other students

Written answer question guidance

The following written questions use a range of instructional words such as identify or explain, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to analyse, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like outline) only giving the main points. Generally, you are expected to write a response a few sentences long.

Questions

Provide answers to all of the questions below (please enter your answers in blue text on this document):

Explain how tone, structure and style of your communication may impact on others. In your answer:

define tone, style and structure as they relate to communication.

explain how the tone, style and structure impacts others.

use an example to illustrate your answer.

Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential.

Discuss three ways by which a business can ensure that confidentiality is maintained at work.

Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached.

Explain the mediation process and at least three key principles that should be taken into account when mediating at work.

Discuss three effective conflict resolution techniques.

Discuss key steps to be followed to identify and resolve workplace problems.

Outline three effective communication techniques for de-escalation of a difficult situation.

Outline effective strategies for cross-cultural communication.

Outline at least five important considerations in ensuring that a meeting is structured.

Explain at least five considerations to ensure that a meeting is inclusive.

Explain how organisational policies and procedures address:

presenting and negotiating

leading and participating in meetings

making presentations

confidentiality of information.

Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer:

Industry Transport

Media and government organisations (at least two): Events (at least two): Communication channels (at least two): Explain the purpose of an agenda and identify five items that should be included in an agenda.

Assessment Task 1: Assessor Checklist

Students name:

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments

Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Question 14 Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

Assessment Task 2: Project PortfolioInformation for studentsIn this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

your learning resources and other information for reference

Project Portfolio template.

Simulation Pack (if using the case study).

Assessment information

Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide. This date is also set up in QIBAs LMS

adhere with QIBAs submission guidelines submit to LMS by the cut-off date and time provided.

submit a completed and signed assessment cover sheet with your work

include your name, unit code and assessment name, in the filename of all documents submitted to LMS. Example Suraj Thapa_BSBCMM501_AT2

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

this task should be completed on the Project Portfolio templates provided by QIBA

avoid sharing your answers with other students

Activities

Complete the following activities:

Carefully read the following:

This project requires you to choose a scenario in your organisation that requires you to present information to others and negotiate outcomes.

You will be creating a presentation to present information to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members.

At these two meetings, you will present your presentation and adapt your communication to suit the audience at each meeting.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

To complete this assessment, you must assume a senior role in your chosen business. This role should suit a manager or leader in the organisation who identifies, analyses and acts on information from a variety of sources. This role should also require initiative and judgement to deal with unpredictable problems and manage the work of self and others. Speak to your assessor to get approval if you want to base this on your own business or use the case study company provided in the simulation pack.

If you decide to select your own business or a business where you are working or are familiar with, you must have your business APPROVED by your assessor and submit the required business document which resembles the checklist below:

Document Checklist if you are basing the assessment on your own business or business you are working (Please tick):

Business Plan

Meeting Policies and Procedures

It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include:

organisational objectives

relevant policies/procedures that guide communication (e.g. Meeting policy and procedure)

a scenario that requires you to present information to and negotiate with two different groups of people.

Examples of scenarios may include:

changing the organisational structure and related job roles/descriptions

introducing a new product range

legislative changes

office relocation

introduction of artificial intelligence or robotic process automation

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

Preparation

Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, have your business or case study (and supporting documentation/evaluation data) approved by your assessor.

Complete Page 4 of your Project Portfolio for this unit.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

Planning communication

Complete Section 1 of your Project Portfolio. To do this, you need to:

describe the organisation and its objectives.

choose and describe a scenario in your organisation that requires you to present information to others.

understand organisational and legal requirements

plan communication.

Make sure you have answered all questions in Section 1. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.

You will use the work done in this section of the Portfolio to create a presentation and adapt it for two different audiences.

Preparing communication

Complete Section 2 of your Project Portfolio. To do this, you need to:

prepare a visual/written presentation to communicate your information to your two chosen audiences. As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly.

prepare any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).

schedule the meetings.

Make sure you have answered all questions in Section 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.

You will use the work done in this section of the Portfolio to meet separately with each of your chosen two audiences to present your presentation(s) and negotiate outcomes.

Presenting and negotiating.

Meet separately with each identified group to present your presentation(s) and negotiate outcomes. Adapt your communication to suit each audience (as planned in Section 1). The meeting must be conducted in presence of your assessor or you can record the meeting for your assessor to view later.

Each meeting should take 30 minutes.

This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

As you lead each meeting:

engage and motivate the meeting attendees

set the meeting objectives (seek consensus from all attendees)

contribute to discussions using appropriate language, tone, structure and style (make sure you use active listening and questioning to seek information).

provide an opportunity for the audience to ask questions (make sure you answer them clearly and concisely).

negotiate as planned, establish areas of common ground and compromise where applicable.

resolve conflict

seek feedback after the presentation about the meeting and negotiation (this may be in any appropriate format e.g. verbally, using an online survey or a printed questionnaire).

Complete Section 3 of your Project Portfolio. To do this:

create separate written documents on the outcomes of each meeting (i.e. one document per meeting).

distribute your two meeting summary documents to relevant meeting stakeholders (separately).

Evaluate your presentations using the feedback received at the meeting, including what you did well and how you can improve.

Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated to QIBAs LMS/Moodle.

Assessment Task 2: Assessor Checklist

Students name:

Did the student: Completed successfully? Comments

Yes No Plan for communication by:

describing the organisations objectives.

understanding organisational and legal requirements, including:

policies and procedures that relate to communication

relevant conventions and protocols for communicating with team members.

authority to present information to others.

legal and ethical responsibilities associated with confidential information

planning:

who they will communicate to

the purpose of communication

information that must be communicated

position to take

confidential information

negotiation details including:

objectives

position to take

supporting arguments

stakeholder needs and requirements

potential issues or problems

communication details, including:

forum (to meet organisational objectives)

vocabulary, tone, style, structure and team approach. Prepare communication by:

preparing a visual/written presentation to communicate their information to their two chosen audiences (adjusting it to suit the audience and purpose accordingly).

preparing any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).

scheduling the meetings. Present and negotiate information by:

meeting with two different groups of people to present their presentation(s), including:

adapting their presentation and communication to suit the audience

engaging with and motivating the meeting attendees

setting the meeting objectives (seeking consensus from all attendees)

contributing to discussions using appropriate language, tone, structure and style

providing an opportunity for the audience to ask questions

agreeing on terms to adopt and support their scenario

negotiating as planned

resolving conflict

seeking feedback about their presentation

using active listening and questioning to seek information and confirm understanding.

creating a written document on the outcomes of each meeting (separate document for each meeting)

distributing their two meeting summary documents to relevant meeting stakeholders

evaluating their presentations

identifying areas for improvement. Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

Final results recordCourse Name: BSB50420 Diploma of Leadership and Management

Unit: BSBCMM511 Communicate with influence

Student name: Assessor name: Date Final assessment results

Task Type Result

Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC Feedback

My performance in this unit has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature: Date:

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: Date:

1315720237490

QIBA Pty Ltd | CRICOS Provider Code: 015J | RTO Code: 5304 | ABN: 35 071 667 108

-62865348673Student Assessment Tasks

BSBLDR523 Lead and manage effective workplace relationships

00Student Assessment Tasks

BSBLDR523 Lead and manage effective workplace relationships

05884364LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS

00LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS

05212008BSBLDR523

020000BSBLDR523

Contents

TOC h z t "RTO Works Heading 1,1" Introduction PAGEREF _Toc89441056 h 4Assessment Task 1: Knowledge questions PAGEREF _Toc89441057 h 5Assessment Task 1: Assessor Checklist PAGEREF _Toc89441058 h 8Assessment Task 2: Project Portfolio PAGEREF _Toc89441059 h 9Assessment Task 2: Assessor Checklist PAGEREF _Toc89441060 h 14Final results record PAGEREF _Toc89441061 h 17

-698518765600VET STUDENT ASSESSMENT COVER SHEET

Student declaration

This declaration must be completed in full by the student and submitted with all assessment responses.

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process documented in the QIBA VET Student Plagiarism and Cheating Policy.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Course BSB50420 Diploma of Leadership and Management

Unit BSBLDR523 Lead and manage effective workplace relationships

Student signature: Date: IntroductionThe assessment tasks for BSBLDR523 Lead and manage effective workplace relationships are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Assessment for this unit

BSBLDR523 Lead and manage effective workplace relationships describes the skills and knowledge required to lead and manage effective workplace relationships.

right325120For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions You must answer all questions correctly.

Assessment Task 2: Project You must work through a range of activities and complete a project portfolio.

00For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions You must answer all questions correctly.

Assessment Task 2: Project You must work through a range of activities and complete a project portfolio.

Assessment Task 1: Knowledge questions

Information for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit.

ii Assessment information

Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide. This date is also set up in QIBAs LMS

adhere with QIBAs submission guidelines submit to LMS by the cut-off date and time provided.

submit a completed and signed assessment cover sheet with your work

include your name, unit code and assessment name, in the filename of all documents submitted to LMS. Example Suraj Thapa_BSBLDR523_AT1

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

this task should be completed on the templates provided by QIBA

avoid sharing your answers with other students

Written answer question guidance

Note that the following guidance is the minimum level of response required.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like outline) only giving the main points. Generally, you are expected to write a response a few sentences long.

Questions

Provide answers to all of the questions below (in blue font):

Identify five ways in which workplace systems andpolicies and procedurescan assist in building effective relationships.

Workplace policies and procedures are often based on legislation and regulations.Discuss the purpose of each of the following Acts and for each Act explain why the Act is important for ensuring effective workplace relationships.

Age Discrimination Act 2004

Disability Discrimination Act 1992

Fair Work Act 2009

Racial Discrimination Act 1975

Sex Discrimination Act 1984.

Explain how effective problem-solvingand conflict resolutionstrategies outlined in policies and procedurescan support the identificationand resolution ofworkplace problems, thus maintaining effective workplace relationships.

Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring aharmoniousworkplace and the way in which staff interact and communicate with each other.

Many workplacesencourage their staff to build networks both internally and externally to the organisation. This may be through online networks, such as LinkedIn, or by engaging with the community and other services or business that may be of benefit to the organisation. Furthermore, professional development processes encourage staff to meet new people by attending conferences, training sessions and other events.Discuss three reasons why networkingcanlead to a more productive and effective workplace environment.

Not everyone is the best at communicating or interacting with other people. A workplace will consist of people from different backgrounds and cultures, those with different life, education and work experiences, those with varyingabilitiesand needs. Some organisations have in place a variety of systems and supports for their staff. These may relate to staff wellbeing/ employee assistance programs, training in soft skills such as communication and interpersonal skills, diversity training, and so on. Explain how these types of processes can assist staff to work more effectively together.

Explain the value of consulting with employees ontopics such asworkplace issues, innovation, diversity, work health and safety, and professional development.

Explain the requirements under Modern Awards to consult with employees, including the circumstances in which consultation is required and the steps that mustbetaken by employers in consulting with employers.

List five different ways an employer may choose to consult with employees.

Describe a general process for conflict management.

List four ways an employer must manage the tasks and responsibilities of employees.

Discuss how a manager can address cultural and social sensitivities in their team to ensure inclusivity and be mindful of diversity.

Assessment Task 1: Assessor Checklist

Students name:

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments

Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

You will need access to:

your learning resources and other information for reference

Project Portfolio template

Simulation Pack (if you need a case study).

Assessment information

Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide. This date is also set up in QIBAs LMS

adhere with QIBAs submission guidelines submit to LMS by the cut-off date and time provided.

submit a completed and signed assessment cover sheet with your work

include your name, unit code and assessment name, in the filename of all documents submitted to LMS. Example Suraj Thapa_BSBTWK502_AT2

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

this task should be completed on the Project Portfolio template provided by QIBA

avoid sharing your answers with other students

ActivitiesComplete the following activities:

Carefully read the following:

This project requires you to lead and manage effective workplace relationships on two separate occasions. As part of the assessment, you will:

establish effective workplace relationship processes

manage effective workplace relationships

monitor and review the management of workplace relationships.

It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. If you are basing this assessment on the case study, refer to the Simulation pack for additional information.

If you are basing this assessment on your own business, make sure you have enough information available to:

delegate and support the work of two staff members (at least one staff member should have a diverse background, such as culture, gender or disability).

address two separate conflict situations (at least one conflict should involve ethical conduct).

monitor the outcomes of your conflict resolution efforts.

As a minimum your organisation must have policies and procedures that address diversity, ethical conduct, conflict management and workplace collaboration

You must present all the above information to your assessor and get approval before initiating the task if you decide to choose your organisation or the organisation you work for.

You will need to communicate with people who work for, or are involved, in this business or work area several times. It may be either directly with actual staff member (If using own business that has been approved by assessor) or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

Preparation

Complete Page 4 of your Project Portfolio for this unit.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

Establish effective workplace relationship processes

You are now required to complete Section 1 of your Project Portfolio.

To complete Section 1, you need to:

describe your job role and explain:

how your job role takes responsibility for formulating, organising and implementing plans, processes and strategies.

how your job role applies the values and goals of your organisation.

summarise the legislative requirements relevant to managing and leading workplace relationships (legislation, regulations, codes and standards).

identify organisational requirements relevant to managing and leading workplace relationships (policies and procedures that address diversity, ethical conduct, conflict management and workplace collaboration)

develop processes that support workplace relationships (consultation, conflict management and escalation). Make sure you incorporate appropriate vocabulary, grammatical structure and conventions.

Manage effective workplace relationships

ii If you are basing this assessment on your own business, make sure you have enough information available to:

delegate and support the work of two staff members (at least one staff member should have a diverse background, such as culture, gender or disability).

address two separate conflict situations (at least one conflict should involve ethical conduct).

If you are basing this assessment on the case study, refer to the Simulation pack for additional information.

You are now required to complete Section 2 of your Project Portfolio.

To complete Section 2, you need to on two separate occasions:

delegate and confirm responsibility for fulfilling work tasks to at least two staff members. As you delegate tasks and confirm responsibilities, adapt your communication style to build trust and ensure positive working relationships.

follow diversity policies and procedures to support two staff members to achieve their work responsibilities.

follow the collaboration and consultation processes to seek employee input to identify work relationship issues. At least one workplace issue should involve the ethical conduct of a staff member.

follow conflict management and escalation processes to address the identified workplace relationship issues by:

providing feedback on the consultation processes

addressing the workplace issue

providing counselling, guidance support to assist the staff members overcome their relationship difficulties (and demonstrating your ability to motivate and engage others)

Make sure you have answered all questions in Sections 1 and 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 1 and 2 of the Project Portfolio and make sure you attach these upon submission.

Monitor and review management of workplace relationships

ii If you are basing this assessment on your own business, make sure you have enough information available to monitor the outcomes of your efforts to address the workplace relationships.

If you are basing this assessment on the case study, refer to the Simulation pack for additional information.

You are now required to complete Section 3 of your Project Portfolio.

To complete Section 3, you need to on two separate occasions:

monitor the outcomes of your efforts to resolve workplace relationship issues.

communicate the outcomes of the conflict management for both identified workplace relationship issues to the relevant staff members

Seek and evaluate feedback from relevant staff members (at least two) on how you have managed the workplace relationships.

identify at least one area for improving future workplace relations leadership in your organisation.

Make sure you have answered all questions in Section 3.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 3 of the Project Portfolio and make sure you attach these upon submission.

Submit your completed Project Portfolio

Submit to your assessor for marking via QIBAs LMS/Moodle.

Assessment Task 2: Assessor Checklist

Students name:

Did the student: Completed successfully? Comments

Yes No Establish effective workplace relationship processes by:

explaining

how their job role takes responsibility for formulating, organising and implementing plans, processes and strategies

how their job role applies the values and goals of your organisation

summarising the legislative requirements relevant to managing and leading workplace relationships (legislation, regulations, codes and standards)

identifying organisational requirements relevant to managing and leading workplace relationships (policies and procedures that address diversity, ethical conduct, conflict management and workplace collaboration)

developing processes that support workplace relationships (consultation, conflict management and escalation)? Manage effective workplace relationships on two separate occasions by:

delegating and confirming responsibility for fulfilling work tasks to two staff members.

following diversity policies and procedures to support two staff members to achieve their work responsibilities.

following the collaboration and consultation processes to seek employee input to identify two work relationship issues (at least one workplace issue involves the ethical conduct of a staff member).

following conflict management and escalation processes to address the two identified workplace relationship issues by:

providing feedback on the consultation processes

addressing the workplace issues

providing counselling, guidance and support to assist two staff members overcome their relationship difficulties? Monitor and review management of workplace relationships by:

monitoring the outcomes of their efforts to resolve the workplace relationship issues.

communicate the outcomes of the conflict management for both identified workplace relationship issues to the relevant staff members.

seek and evaluate feedback from relevant staff members (at least two) on how they have managed the workplace relationships.

identify at least one area for improving future workplace relations leadership in your organisation.

Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

Final results recordCourse Name: BSB50420 Diploma of Leadership and Management

Unit: BSBLDR523 Lead and manage effective workplace relationships

Student name: Assessor name: Date Final assessment results

Task Type Result

Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge Questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC Assessor Feedback

My performance in this unit has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature: Date:

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: _____________________________________ Date: _________________

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Posted on : November 24th, 2024
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12665442158204552950-125426STUDENT ASSESSMENT TASKS

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