Apply critical thinking for complex problem solving BSBCRT611

StudentIDNo

StudentName

UnitCode

BSBCRT611

UnitTitle

Apply critical thinking for complex problem solving

Please attachthefollowingdocumentationtothissheet

Assessment Outcome

Re Assessment Outcome

Assessment1

Knowledge Questions

S

NYS

NA

S

NYS

NA

Assessment2

Project

S

NYS

NA

S

NYS

NA

FinalAssessmentResultforthis unit: C /NYC

Comments:

Assessor:

Ideclare thatI haveconducted afair, valid,reliable andflexibleassessmentwiththis student,and Ihave provided appropriatefeedback.

Assessor Name: Signature: Date:

Student Declaration:

I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.

Name: Signature Date:

Assessment Resource Summary

Assessment Type

This is a summative assessment, which requires the assessment to be conducted in conditions that are safe and replicate the workplace

Assessment Tasks

Assessment Task 1

Knowledge Questions

Assessment Task 2

Project

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.

Student ID No

Student Name

Unit Code

BSBCRT611

Unit Title

Apply critical thinking for complex problem solving

Assessment No.

1

Assessment Method

Knowledge Questions

Initial Submission Re-Submission

Student DeclarationI declare that:

These tasks are my own work.

None of this work has been completed by any other person

These tasks are not plagiarised or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood NTCAs policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by NTCA.

I have a copy of my assessment work with me, which I can produce if the original is lost.

Student Signature:

Submission Date:

Outcome

Satisfactory / Not Yet Satisfactory

Assessor Name:

Signature: Date:

Task instructions

This is an individual assessment.

To make full and satisfactory responses you should consult a range of learning resources, other information such as handouts and textbooks, learners resources and slides.

All questions must be answered in order to gain competency for this assessment.

You may attach a separate sheet if required.

This is the first (1) unit assessment task you have to successfully complete to be deemed competent in this unit of competency.

You must respond to all questions and submit them to your Trainer/Assessor.

You must answer all questions to the required level, e.g. provide the number of points, to be deemed satisfactory in this task.

Question 1

Identify at least three of each of the following that can be applied when solving complex workplace issues:

a)Critical thinking techniques

b)Creative thinking techniques

Question 2

Answer the questions below about decision-making processes.

a)Describe each step of the 7-Step decision-making process.

b)Identify at least five potential barriers to decision-making.

Preliminary Scenario

Questions 3 and 4 of this Short Answer Questions require you to refer to the simulated business, Bounce Fitness.

Bounce Fitness is a premier fitness provider with four centres across Australia. The business is currently preparing to launch its Fitness in Maturity pilot program, which aims to encourage fitness in the Over 55 community groups.

You are the General Manager Human Resources of Bounce Fitness Head Office in Cairns, Queensland. The leadership team has observed significant impacts on operations and profitability during the last financial year due to the COVID-19 pandemic. State and territory governments now require all fitness businesses to adhere to new operating requirements and restrictions as conditions are expected to remain challenging.

Bounce Fitness must now determine an appropriate response to the following problems:

Ensuring the health and safety of staff and clients during everyday operations

Modifications to the Fitness in Maturity pilot program to ensure adherence to additional COVID safety requirements

Question3

Outlined below are the two workplace problems that Bounce Fitness is currently facing.

Identify at least one of each of the following for each workplace problem outlined:

Advantages in developing solutions

Risks in developing solutions

Question4

Based on the preliminary scenario, Bounce Fitness must address the workplace issue of operating amidst the COVID-19 pandemic.

a) Answer the following questions about sources of information relevant to this workplace issue.

Identify at least two sources of information that can be accessed through desk research

Explain how information gathered from each source is relevant to Bounce Fitness workplace issue

b) Access the Job Descriptionspage in Bounce Fitness from the link below:

Job Descriptions

https://bouncefitness.precisiongroup.com.au/people/job-descriptions/

Identify at least two relevant stakeholders that you can consult with in order to gather information relevant to the workplace issue.

c) Explain how information gathered from consultations with relevant stakeholders can assist in resolving the workplace issue.

Assessment-1- Checklist

Question

Satisfactory

Short Answer Question 1

Yes

No

Short Answer Question 2

Yes

No

Short Answer Question 3

Yes

No

Short Answer Question 4

Yes

No

Moodle Quiz Questions completed online or verbally

Yes

No

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.

Student ID No

Student Name

Unit Code

BSBCRT611

Unit Title

Apply critical thinking for complex problem solving

Assessment No.

2

Assessment Method

Project

Initial Submission Re-Submission

Student DeclarationI declare that:

These tasks are my own work.

None of this work has been completed by any other person

These tasks are not plagiarised or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood NTCAs policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by NTCA.

I have a copy of my assessment work with me, which I can produce if the original is lost.

Student Signature:

Submission Date:

Outcome

Satisfactory / Not Yet Satisfactory

Assessor Name:

Signature: Date:

Task instructions

• This is the second (2) assessment task you have to successfully complete to be deemed competent in this unit of competency.
• This assessment task requires you to complete a project.
• You will receive your feedback within two weeks - you will be notified by your trainer/assessor when results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task

This project requiresyou to scope and address at least one complex workplace issue in the workplace.

This assessment is divided into six tasks:

• Task 1: Scope Complex Work Issue
• Task 2: Problem Scoping Brief and Feedback Register
• Task 3: Facilitate Ideation Session
• Task 4: Solution Proposal Brief
• Task 5: Present Solution Proposal Brief
• Task 6: Refine and Submit Solution Proposal Brief

This project requires you to complete the assessment tasks in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation as evidence of task completion.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.

If you are currently in workplace, you may use similar forms and templates used by your organisation to complete the assessment. However, all requirements specified in the task must be included in your submissions.

Assessment Instructions

OBSERVATION FORM

During the consultation with at least two relevant stakeholders, learner:

YES/NO

Assessors comments

1.Discusses the scope of their job role

This refers to the extent and limitations on what areas, severity and type of workplace issue an individual in the specific job role can address.

This must correspond with information from the organisational document submitted by the learner as supplementary evidence for this task.

oYES oNO

?????

2.Identifies at least one complex workplace issue that must be resolved

This can refer to workplace issues that:

• Have high degrees of uncertainty
• Affect multiple departments
• Involves more than one element

The complex workplace issue identified must be within the scope of the learners job role.

For example, if the learners job role is General Manager Human Resources, a complex issue in finances focused on legal compliance may be outside their scope.

oYES oNO

?????

3.Discusses the following for each complex workplace issue identified:

oYES oNO

?????

a.At least two task objectives relevant to the complex workplace issue

This refers to specific, actionable targets that the learner aims to achieve by resolving the complex workplace issue.

oYES oNO

?????

b.At least two risks in pursuing the complex workplace issue

This refers to threats that could arise during the implementation of the problem-solving process for the complex workplace issue.

This can include:

oYES oNO

?????

Disruption of operations or other processes in the workplace

Insufficient or lacking resources required by the problem-solving process

Changes in compliance or legal requirements

oYES oNO

?????

c.At least two resources required to resolve the complex workplace issue

Resources required can refer to human or physical resources that the learner will need to successfully complete the problem-solving process for the complex workplace issue.

Resources can include:

oYES oNO

?????

Human resources, such as:

Experts or other relevant stakeholders to provide insights and ideas

Team members to implement identified solutions to the complex workplace issue

Contractual workers as required by the solution

Physical resources, such as:

Equipment for the presentation of ideas during ideation sessions

Materials or documentation with information on the complex workplace issue

Buildings or work areas for the implementation of solutions

oYES oNO

?????

4.Uses communication techniques appropriate to audience to communicate:

oYES oNO

?????

a.Clearly

During ideation session, learner:

oYES oNO

?????

Follows logical sequence when discussion and does not jump from topic to topic

Avoids the use of jargons or technical terms

Ensures explanations are concise yet meaningful

oYES oNO

?????

b.Persuasively

During ideation session, learner:

oYES oNO

?????

Provides sufficient evidence to support their statements

Answers questions raised by the audience about concepts discussed

Explains how resolving the complex workplace issue benefits the audience

oYES oNO

?????

5.
Uses communication techniques appropriate to environment to communicate:

oYES oNO

?????

a.Clearly

During ideation session, learner:

oYES oNO

?????

Projects voice sufficiently throughout the room in the absence of a mic

Provides handouts to provide members with physical copies to allow them to look back on requirements

Confirms they are easily understood by all members of the audience regardless of their location in the room

oYES oNO

?????

b.Persuasively

During ideation session, learner:

oYES oNO

?????

Selects a location and communication method where the audience feels comfortable or at ease

Maintains professional behaviour and standards during communication to establish and ensure credibility

Uses appropriate body language (e.g. eye contact) that can be observed throughout the room

oYES oNO

?????

6.
Elicits the views and opinions of stakeholders through listening and questioning

oYES oNO

?????

a.Listening

During ideation session, learner:

oYES oNO

?????

Refrains from interrupting the person speaking

Focuses on the words spoken by the other person

Uses appropriate facial expressions such as nodding or smiling to show that they are listening

Summarises discussion point or questions from the speaker to confirm understanding

Provides relevant responses to the persons questions

oYES oNO

?????

b.Questioning

During ideation session, learner:

oYES oNO

?????

Encourages audience to ask questions

Uses open-ended questions to quickly review the topic discussed

Asks challenging questions relevant to the topic to stimulate thinking

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have observed the learner, whose name appears above, consult with at least two relevant stakeholders.

I confirm that the information recorded on this Observation Formis true and accurately reflects the learners performance during their completion of the workplace task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

ASSESSMENT INSTRUCTIONS

PROBLEM SCOPING BRIEF

Learner Name

?????

Workplace/Organisation

?????

Date Prepared

?????

WORKPLACE ISSUE

Complex Workplace Issue

?????

Task Objectives

a.?????

b.?????

Risks in Solving the Issue

a.?????

b.?????

RESOURCES REQUIRED

Resources to Resolve Issue

Initial Cost

a.?????

?????

b.?????

?????

Analysis of Cost of Resources Required

?????

LEGISLATIVE FRAMEWORKS

Legislative Frameworks

Relevant Requirements

Analysis of Application to Complex Workplace Issue

a.?????

?????

?????

b.?????

?????

?????

ORGANISATIONAL POLICY AND PROCEDURES

Title of Organisational Policy and Procedures

Identify the title of the organisational policy and procedure relevant to solving the complex workplace issue.

?????

Relevant Requirements to the Complex Workplace Issue

?????

Analysis of Application to Complex Workplace Issue

?????

ORGANISATIONAL REQUIREMENTS

Title of Organisational Document for Developing Required Documents

?????

Development of Solution Proposal Briefs

?????

Development of Feedback registers

?????

Title of Organisational Document for Presenting Required Documents

?????

Presentation of Solution Proposal Briefs

?????

Presentation of Feedback Registers

?????

Title of Organisational Approval Process for Solutions to Complex Workplace Issues

?????

Approval Process for Solutions to Complex Workplace Issues

?????

FEEDBACK REGISTER

Learner Name

?????

Workplace/Organisation

?????

Date Prepared

?????

Time Prepared

?????

Date

Name of Stakeholder

Work Role of Stakeholder

Feedback

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

?????

SUMMARY OF MODIFICATIONS

?????

SIGN OFF

By signing here, you confirm that feedback provided has been sufficiently addressed.

Name of Stakeholders

Signature

?????

?????

?????

?????

?????

?????

ASSESSORS CHECKLIST

A.Evidence of conducting research submitted by the learner:

YES/NO

Assessors comments

1.Identifies each source of information accessed to conduct research

Sources of information must be:

oYES oNO

?????

a.Current

Information in the source must be timely and include references that are still applicable to the current state of the industry.

oYES oNO

?????

b.Relevant

Information in the source must fall within the scope, complements or supports existing information of the complex workplace issue.

oYES oNO

?????

c.Written with authority

Information is written or provided by an individual or group that has been cited by others, cites others in their work or has sufficient credentials.

oYES oNO

?????

d.Accurate

Information in the source must be supported by evidence, has been sufficiently reviewed or are verifiable by another source or personal knowledge.

oYES oNO

?????

e.Clear of bias

The source has a clear purpose, is free of bias or clearly indicates any bias that may affect the information presented or includes evidence for other points of view.

oYES oNO

?????

2.Identifies relevant information gathered from each source of information accessed

Information must include:

oYES oNO

?????

a.At least two legislative frameworks applicable to the identified complex workplace issue

This must include the following for each legislative framework:

oYES oNO

?????

i.Title of legislative framework

Legislative frameworks refer to acts, regulations and codes of practice that work together to provide organisations with guidelines on how to adhere to legislative requirements when resolving the complex workplace issue identified in Workplace Project Task 1.

Legislative framework accessed must be current at the time of learner assessment.

Legislative frameworks can relate to the following:

oYES oNO

?????

Anti-discrimination (e.g. Age Discrimination Act 2004, Disability Discrimination Act 1992)

Fair Work Act 2009

Local, state and territory work health and safety (e.g. Work Health and Safety Act 2011 for NSW)

oYES oNO

?????

ii.At least one relevant requirement from the legislative framework

Relevant requirements refer to provisions, guidelines or clauses in the legislative framework that must be followed and observed when resolving the complex workplace issue identified in Workplace Project Task 1.

oYES oNO

?????

b.At least one organisational policy and procedures applicable to the identified complex workplace issue

This must include the following:

oYES oNO

?????

i.Title of organisational policy and procedures

Organisational policy and procedures refer to specific guidelines that individuals within the workplace must adhere to when resolving the complex workplace issue identified in Workplace Project Task 1.

This must correspond to the organisational documents submitted by the learner as supplementary evidence for this task.

Organisational policies and procedures can relate to the following:

oYES oNO

?????

Work health and safety

Conflict resolution

Business continuity

oYES oNO

?????

ii.At least one relevant requirement from the organisational policy and procedures

Relevant requirements refer to policy statements, step-by-step instructions or standards that must be followed and observed when resolving the complex workplace issue identified in Workplace Project Task 1.

oYES oNO

?????

B.
Problem scoping brief submitted by the learner:

YES/NO

Assessors comments

1.Identifies the date and time when the problem scoping brief was completed

Date and time must fall within the learners assessment period.

oYES oNO

?????

2.Includes details about a complex workplace issue

This must correspond to information identified during consultation with relevant stakeholders in Workplace Project Task 1

This must include the following:

oYES oNO

?????

a.At least one complex workplace issue that must be resolved

oYES oNO

?????

b.At least two task objectives relevant to the complex workplace issue

oYES oNO

?????

c.At least two risks in trying to solve the complex workplace issue

oYES oNO

?????

d.At least two resources required to resolve the complex workplace issue

oYES oNO

?????

3.Includes a calculation of the costs of each resource required to resolve the complex workplace issue

Calculation must include:

oYES oNO

?????

a.Identifying the initial cost of each resource required

This refers to the funding required to acquire each resource during the problem-solving process.

oYES oNO

?????

b.Analysis of the cost of the resources required

This refers to determining the total cost of all resources, including initial acquisition and upkeep.

oYES oNO

?????

4.
Outlines relevant information on at least two legislative frameworks applicable to the identified complex workplace issue

This must correspond to information identified in the evidence of conducting research submitted by the learner for this task.

This must include the following for each legislative framework:

oYES oNO

?????

a.Title of legislative framework

oYES oNO

?????

b.At least one relevant requirement from the legislative framework

oYES oNO

?????

5.Outlines at least one organisational policy and procedures applicable to the identified complex workplace issue

This must correspond to information identified in the evidence of conducting research submitted by the learner for this task.

This must include the following for each legislative framework:

oYES oNO

?????

a.Title of legislative framework

oYES oNO

?????

b.At least one relevant requirement from the legislative framework

oYES oNO

?????

6.
Analyses how each legislative framework and organisational policy and procedures applies to the identified complex workplace issue

Analysis must show:

Relevance of the legislative framework or organisational policy and procedures to the complex workplace problem

How the relevant requirement must be applied when solving the complex workplace problem

Considerations that must be made when solving the complex problem to ensure adherence to relevant requirements

This must correspond with information identified in the evidence of conducting research submitted by the learner for this task.

This must include an analysis of each of the following:

oYES oNO

?????

a.Each legislative framework identified

oYES oNO

?????

b.Each organisational policy and procedure identified

oYES oNO

?????

7.Identifies the title of organisational document with requirements for the development of solution proposal briefs and feedback registers.

This must correspond to information in the supplementary evidence submitted by the learner for this task.

oYES oNO

?????

8.Outlines organisational requirements for the development of solution proposal briefs and feedback registers

Requirements refer to procedures or guidelines in the learners workplace/organisation that must be followed when developing required documents. This must correspond to information in the supplementary evidence submitted by the learner for this task.

Requirements can include:

What information or details must be included in each document

How each document must be formatted to clearly display and present relevant information

Where each document must be stored for security and accessibility

This must include requirements for each of the following:

oYES oNO

?????

a.Solution proposal briefs

oYES oNO

?????

b.Feedback registers

oYES oNO

?????

9.Identifies the title of organisational document with requirements for the presentation of solution proposal briefs and feedback registers.

This must correspond to information in the supplementary evidence submitted by the learner for this task.

oYES oNO

?????

10.
Outlines organisational requirements for the presentation of solution proposal briefs and feedback registers

Requirements refer to procedures or guidelines in the learners workplace/organisation that must be followed when presenting required documents to relevant stakeholders. This must correspond to information in the supplementary evidence submitted by the learner for this task.

Requirements can include:

Specific individuals or groups that each document must be presented to

Format of presentation to be used for each document

Considerations that must be made when presenting relevant information to specific individuals or groups

This must include requirements for each of the following:

oYES oNO

?????

a.Solution proposal briefs

oYES oNO

?????

b.Feedback registers

oYES oNO

?????

11.Identifies the title of organisational document with the process for seeking approval of solutions to complex workplace issues for implementation

This must correspond to information in the supplementary evidence submitted by the learner for this task.

oYES oNO

?????

12.Outlines the organisational process for seeking approval of solutions to complex workplace issues for implementation

This refers to the set of interconnected procedures that must be followed by individuals or groups in the learners organisation when seeking approval of solutions from relevant stakeholders.

This can include:

Organisational sign-off procedures

Procedures for referring to the delegated authority

This must correspond to information in the supplementary evidence submitted by the learner for this task.

oYES oNO

?????

13.
Uses an appropriate writing style to communicate the relationship between ideas and information

Writing style must match:

oYES oNO

?????

a.Purpose

Document submitted by the learner:

oYES oNO

?????

Uses expository writing to describe or explain the complex workplace issue and relevant processes

Uses analytical writing to dissect the scope and relevant details of the complex workplace issue

Uses argumentative writing to present relevant facts and arguments that supports pursuit of the complex workplace issue

oYES oNO

?????

b.Audience

Document submitted by the learner:

oYES oNO

?????

Uses persuasive writing to convince relevant stakeholders to approve pursuit of the complex workplace issue

Uses expository writing to address stakeholder needs for robust information on the complex workplace issue

Uses analytical writing for stakeholders seeking information on the impacts and effects of the complex workplace issue

oYES oNO

?????

C.The feedback register submitted by the learner:

YES/NO

Assessors comments

1.Identifies the date and time when the feedback register was completed

Date and time must fall within the learners assessment period.

oYES oNO

?????

2.Includes questions or sections that will allow the learner to record the following information:

oYES oNO

?????

a.Date when feedback was received

oYES oNO

?????

b.Name of the stakeholder who provided feedback

oYES oNO

?????

c.Work role of the stakeholder who provided feedback

oYES oNO

?????

d.Feedback provided by each stakeholder

Feedback must include:

oYES oNO

?????

i.Areas of the problem-solving process that was done well

oYES oNO

?????

ii.Areas of the problem-solving process that the learner encountered difficulties in

oYES oNO

?????

iii.Areas of the proposed solution that require changes or improvement

oYES oNO

?????

e.Summary of modifications done to affected documents to address feedback received

oYES oNO

?????

f.Confirmation from each stakeholder that feedback has been sufficiently addressed

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have thoroughly reviewed the following learners submissions for this workplace project assessment task:

• Evidence of conducting research
• Problem scoping brief
• Feedback register

I confirm that the information recorded on this Assessors Checklistis true and accurately reflects the learners submission for this task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

Your assessor will observe you as you present the problem scoping brief from Workplace Project Task 2 and facilitate an ideation session with at least two relevant stakeholders to determine possible solutions for the complex workplace issue.

Relevant stakeholders refer to individuals or groups who are affected by the solution development process for the complex workplace issue.

You will be assessed on your practical skills to:

• Present the problem scoping brief developed in Workplace Project Task 2
• Lead the process for generating ideas for possible solutions to the complex workplace problem
• Use communication techniques to identify requirements as appropriate to the audience and environment
• Use listening and questioning to elicit the views and opinions of relevant stakeholders

Before facilitating the ideation session, you must review the problem-solving brief developed in Workplace Project Task 2.

Review Workplace Project Task 3 Observation Formbefore starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

OBSERVATION FORM

During the presentation and ideation session, learner:

YES/NO

Assessors comments

1.Provides each relevant stakeholder with a copy of the problem scoping brief developed in Workplace Project Task 2

oYES oNO

?????

2.Presents all information from the problem scoping brief to the relevant stakeholders

Information presented must correspond to information in the problem scoping brief the learner submitted in Workplace Project Task 2.

Specifically, learner must discuss details of the following:

oYES oNO

?????

a.Scope of the complex workplace issue that must be resolved, including:

oYES oNO

?????

i.At least two task objectives relevant to the complex workplace issue

oYES oNO

?????

ii.At least two risks in trying to solve the complex workplace issue

oYES oNO

?????

iii.At least two resources required to resolve the complex workplace issue

oYES oNO

?????

b.All components of at least two legislative frameworks applicable to the identified complex workplace issue

oYES oNO

?????

c.At least one organisational policy and procedures applicable to the identified complex workplace issue

oYES oNO

?????

d.Calculation of the costs of each resource required to resolve the complex workplace issue

oYES oNO

?????

3.
Leads the ideation session with each relevant stakeholder to determine possible solutions for the complex workplace issue

Ideation session refers to the process of generating ideas and solutions through a variety of ideation techniques, such as:

Sketching

Brainstorming

Worst possible idea

oYES oNO

?????

4.Identifies at least two possible solutions for the complex workplace problem

Possible solutions refer to options that can be pursued in order to resolve the complex workplace issue. Possible solutions identified must correspond to the complex workplace issue to be resolved.

For example, if the complex workplace issue is about work health and safety, then possible solutions can include purchasing additional equipment that meet new work health and safety compliance requirements.

oYES oNO

?????

5.Uses communication techniques appropriate to audience to communicate:

oYES oNO

?????

a.Clearly

During ideation session, learner:

oYES oNO

?????

Follows logical sequence when discussion and does not jump from topic to topic

Avoids the use of jargons or technical terms

Ensures explanations are concise yet meaningful

oYES oNO

?????

b.Persuasively

During ideation session, learner:

oYES oNO

?????

Provides sufficient evidence to support their statements

Answers questions raised by the audience about concepts discussed

Explains how resolving the complex workplace issue benefits the audience

oYES oNO

?????

6.Uses communication techniques appropriate to environment to communicate:

oYES oNO

?????

a.Clearly

During ideation session, learner:

oYES oNO

?????

Projects voice sufficiently throughout the room in the absence of a mic

Provides handouts to provide members with physical copies to allow them to look back on requirements

Confirms they are easily understood by all members of the audience regardless of their location in the room

oYES oNO

?????

b.Persuasively

During ideation session, learner:

oYES oNO

?????

Selects a location and communication method where the audience feels comfortable or at ease

Maintains professional behaviour and standards during communication to establish and ensure credibility

Uses appropriate body language (e.g. eye contact) that can be observed throughout the room

oYES oNO

?????

7.
Elicits the views and opinions of stakeholders through listening and questioning

oYES oNO

?????

a.Listening

During ideation session, learner:

oYES oNO

?????

Refrains from interrupting the person speaking

Focuses on the words spoken by the other person

Uses appropriate facial expressions such as nodding or smiling to show that they are listening

Summarises discussion point or questions from the speaker to confirm understanding

Provides relevant responses to the persons questions

oYES oNO

?????

b.Questioning

During ideation session, learner:

oYES oNO

?????

Encourages audience to ask questions

Uses open-ended questions to quickly review the topic discussed

Asks challenging questions relevant to the topic to stimulate thinking

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have observed the learner, whose name appears above facilitate an ideation session with at least two relevant stakeholders.

I confirm that the information recorded on this Observation Formis true and accurately reflects the learners performance during their completion of the workplace task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

This task will require you to evaluate each possible solution identified in Workplace Project Task 3and develop a solution proposal brief.

Use your workplace/organisations template for problem-solving briefs to complete this task.

To complete this task, you must:

• Review your organisations requirements for preparing solution proposal briefs

This requires you to access at least one organisational document with information on requirements, such as:

oStyle guide

oCommunication policy and procedures

oContinuous improvement policy and procedures

• Apply the decision-making process to select the most viable option from the possible solutions identified in Workplace Project Task 3

This must include:

oIdentifying what possible solutions are available

oUsing critical thinking techniques to evaluate the following for each possible solution:

• At least one advantage
• At least one limitation

oChoosing among the possible solutions to determine the most viable option to take

• Develop a solution proposal brief on the solution you chose.

ReviewWorkplace Project Task 4 Assessors Checklistbefore starting this task. This form outlines the following:

• Resources you are required to access to complete the task.
• All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

Submit the completed solution proposal brief.

SOLUTION PROPOSAL BRIEF

Learner Name

?????

Workplace/Organisation

?????

Date Prepared

?????

Time Prepared

?????

Possible Solutions

Advantages

Limitations

a.?????

?????

?????

b.?????

?????

?????

Selected Solution

?????

VALUATION OF CRITICAL THINKING TECHNIQUES

Critical Thinking Technique Used

?????

What Went Well

?????

Areas of Improvement

?????

Other Critical Thinking Techniques That Could Be Used

?????

EVALUATION OF CREATIVE THINKING TECHNIQUES

Creative Thinking Technique Used

?????

What Went Well

?????

Areas of Improvement

?????

Other Creative Thinking Techniques That Could Be Used

?????

EVALUATION OF DECISION-MAKING PROCESS

Analysis of Actions Taken During Each Step of the Decision-Making Process

This must include:

Step of the decision-making process affected by the identified barrier

How the barrier negatively affected the completed of the identified step of the decision-making process

?????

Barriers to Decision-Making Process

Impact on the Decision-Making Process

a.?????

?????

b.?????

?????

ASSESSORS CHECKLIST

Solution proposal brief submitted by the learner:

YES/NO

Assessors comments

1.Identifies the date and time when the solution proposal brief was completed

Date and time must fall within the learners assessment period.

oYES oNO

?????

2.Outlines each possible solution identified during the ideation session conducted in Workplace Project Task 3

This must correspond to information discussed during the ideation session in Workplace Project Task 3.

oYES oNO

?????

3.Uses creative and critical thinking techniques to evaluate each possible solution outlined

Critical thinking techniques refer to an individuals ability to think clearly and rationally. This can include:

• Analysis
• Synthesis
• Reasoning

Creative thinking techniques refer to an individuals ability to think about a complex workplace issue using a fresh perspective. This can include:

• Six thinking hats
• Brainstorming
• Imagery

Learner can demonstrate this by:

• Identifying influences and impacts
• Using quantitative values to determine advantages and limitations

This must result in the identification of at least one of each of the following for each possible solution:

oYES oNO

?????

a.
Advantage

This refers to benefits that can be received from pursuing the possible solution for the complex workplace issue.

Advantages can include:

oYES oNO

?????

Solution also addresses a separate but relevant workplace problem

Solution uses the least number of resources out of all other possible solutions

oYES oNO

?????

b.Limitation

This refers to disadvantages or restrictions that will be encountered

Advantages can include:

oYES oNO

?????

Solution will effectively resolve the problem, but uses excessive amounts of resources

Solution can result in the creation of another workplace issue

oYES oNO

?????

4.Identifies at least one solution to implement in order to resolve the complex workplace issue

Solutions identified must be the most viable out of all possible solutions outlined. Solutions are the most viable if its advantages heavily outweigh its limitations.

This must be based on the advantages and limitations identified during the evaluation of all possible solutions outlined.

oYES oNO

?????

5.Applies decision-making processes to identify a solution to the complex workplace issue

This refers to the seven steps of decision-making that are generally used in workplace/organisation to determine the most viable action to take.

At this stage, this typically includes:

oYES oNO

?????

a.Gathering relevant information

oYES oNO

?????

b.Identifying alternatives

oYES oNO

?????

c.Weighing the evidence

oYES oNO

?????

d.Selecting the best solution

oYES oNO

?????

6.Evaluates use of critical and creative thinking techniques

This must include:

oYES oNO

?????

a.Identification of each critical thinking technique used

This must correspond to the critical thinking technique used in the evaluation of possible solutions in this task.

oYES oNO

?????

b.Analysis of each critical thinking technique

This refers to a review of how well the use of each identified critical thinking technique helped in evaluating the solutions to the complex workplace issue.

Analysis must include the following:

oYES oNO

?????

i.What went well when using the identified critical thinking technique

This can include:

• Areas of the evaluation process that because easier with the use of the technique
• New insights or discoveries about each possible solution that were identified because of the technique
• Thoroughness in identifying advantages and limitations for each possible solution

oYES oNO

?????

ii.
Areas of improvement when using the critical thinking technique

This can include:

• Areas of the evaluation process that became more difficult due to the use of the technique
• Inaccuracies or lack of depth in evaluation due to the use of the technique
• Use of more time than necessary in evaluation due to the inefficient use of the technique

oYES oNO

?????

iii.At least one other critical thinking technique that could have been used to evaluate possible solutions

This refers to critical thinking techniques that were not used by the learner in this task but will address the areas of improvement identified.

oYES oNO

?????

c.Identification of each creative thinking technique used

This must correspond to the creative thinking technique used in the evaluation of possible solutions in this task.

oYES oNO

?????

d.
Analysis of each creative thinking technique

This refers to a review of how well the use of each identified creative thinking technique helped in evaluating the solutions to the complex workplace issue.

Analysis must include the following:

oYES oNO

?????

i.What went well when using the identified creative thinking technique

This can include:

• Areas of the evaluation process that because easier with the use of the technique
• New insights or discoveries about each possible solution that were identified because of the technique
• Proposal of workarounds to lessen the impact of limitations or increase the advantages of each possible solution

oYES oNO

?????

ii.Areas of improvement when using the creative thinking technique

This can include:

• Areas of the evaluation process that became more difficult due to the use of the technique
• Inaccuracies or lack of depth in evaluation due to the use of the technique
• Limitations in the development of new perspectives about the possible solution due to the use of the technique

oYES oNO

?????

iii.At least one other creative thinking technique that could have been used to evaluate possible solutions

This refers to creative thinking techniques that were not used by the learner in this task but will address the areas of improvement identified.

oYES oNO

?????

7.Evaluates use decision-making process

This must include:

oYES oNO

?????

a.Analysis of actions taken during each step of the decision-making process

This must correspond to the steps of the seven step decision-making process that is typically completed at this stage.

Analysis must include the activities that the learner conducted during each step of the decision-making process. This must correspond with the steps typically taken at each step.

For example, the step for gathering relevant information typically requires individuals to:

• Conduct desk research
• Consult with relevant stakeholders
• Conduct internal assessment of possible solutions

oYES oNO

?????

b.Identification of at least two barriers to the decision-making process

This refers to factors that can interfere with critical thinking and hinder effective decision-making.

Barriers can include:

• Generalisation
• Confirmation bias
• Memory lapses

oYES oNO

?????

c.
Analysis of how each identified barrier impacts the decision-making process

This must correspond to each identified barrier to the decision-making process.

Analysis must include:

• Step of the decision-making process affected by the identified barrier
• How the barrier negatively affected the completed of the identified step of the decision-making process

For example, if the identified barrier is confirmation bias, this can impact the information gathering step of the decision-making process. Confirmation bias can cause individuals to only search for information that supports their perspective so research done at this step will be limited and one-sided.

oYES oNO

?????

8.Uses an appropriate writing style to communicate the relationship between ideas and information

Writing style must match:

oYES oNO

?????

c.Purpose

Document submitted by the learner:

oYES oNO

?????

Uses expository writing to describe or explain the complex workplace issue and relevant processes

Uses analytical writing to dissect the scope and relevant details of the complex workplace issue

Uses argumentative writing to present relevant facts and arguments that supports pursuit of the complex workplace issue

oYES oNO

?????

d.Audience

Document submitted by the learner:

oYES oNO

?????

Uses persuasive writing to convince relevant stakeholders to approve pursuit of the complex workplace issue

Uses expository writing to address stakeholder needs for robust information on the complex workplace issue

Uses analytical writing for stakeholders seeking information on the impacts and effects of the complex workplace issue

oYES oNO

?????

9.Adheres to requirements in the learners organisation for preparing solution proposal briefs

This must correspond to information in the supplementary evidence submitted by the learner for this task.

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have thoroughly reviewed the learners solution proposal brief submission for this workplace project assessment task.

I confirm that the information recorded on this Assessors Checklistis true and accurately reflects the learners submission for this task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

Your assessor will observe you as you present the solution proposal brief developed in Workplace Project Task 4to at least two key stakeholders.

Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.

You will be assessed on your practical skills to:

• Present all information in the solution proposal brief developed in Workplace Project Task 2
• Seek feedback from each key stakeholder on the solution proposal brief

To complete this task, you must record feedback from each key stakeholder in the feedback register developed in Workplace Project Task 2

Before presenting to key stakeholders, you must review the following:

• Feedback register developed in Workplace Project Task 2
• Solution proposal brief developed in Workplace Project Task 4

Review the following before starting this task:

• Workplace Project Task 5 Assessors Checklist
• Workplace Project Task 5 Observation Form

These forms outline the following:

• Resources you are required to access to complete the task.
• All criteria your submission must address to satisfactorily complete this task.
• All practical skills you need to demonstrate to satisfactorily complete the observation task.

You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment.

Submit the completed feedback register to your assessor.

ASSESSORS CHECKLIST

Completed feedback register submitted by the learner:

YES/NO

Assessors comments

1.Is the same document developed and submitted in Workplace Project Task 2

oYES oNO

?????

2.Outlines details of feedback gathered from the presentation to at least two key stakeholders

Details must correspond to information discussed during the presentation of the solution proposal brief conducted in this task.

Details must include:

oYES oNO

?????

a.Date when feedback was received

oYES oNO

?????

b.Name of each stakeholder who provided feedback

oYES oNO

?????

c.Work role of each stakeholder who provided feedback

oYES oNO

?????

d.Feedback provided by each stakeholder

Feedback must include:

oYES oNO

?????

iv.Areas of the problem-solving process that was done well

oYES oNO

?????

v.Areas of the problem-solving process that the learner encountered difficulties in

oYES oNO

?????

vi.Areas of the proposed solution that require changes or improvement

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have thoroughly reviewed the learners completed feedback register submission for this workplace project assessment task.

I confirm that the information recorded on this Assessors Checklistis true and accurately reflects the learners submission for this task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

OBSERVATION FORM

During the presentation of the solution proposal brief, learner:

YES/NO

Assessors comments

1.Identifies the date when the presentation is conducted

This must fall within the learners

oYES oNO

?????

2.Provides each key stakeholder with a copy of the solution proposal brief developed in Workplace Project Task 4

oYES oNO

?????

3.Identifies the name and work role of each key stakeholder that the learner is presenting the solution proposal brief to

Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.

This can include:

oYES oNO

?????

Supervisors

General managers

CEOs or PCBUs

oYES oNO

?????

4.Presents all information from the solution proposal brief to the key stakeholders

Information presented must correspond to information in the solution proposal brief the learner submitted in Workplace Project Task 4.

Specifically, learner must discuss details of the following:

oYES oNO

?????

a.Each possible solution for the complex workplace issue identified in Workplace Project Task 3

oYES oNO

?????

b.Advantages identified for each possible solution outlined

oYES oNO

?????

c.
Limitations identified for each possible solution outlined

oYES oNO

?????

d.At least one solution to implement in order to resolve the complex workplace issue

oYES oNO

?????

5.Seeks feedback from each key stakeholder on the solution proposal brief

Feedback must include:

oYES oNO

?????

a.Areas of the problem-solving process that was done well

This refers to procedures or steps in the problem-solving process that was executed effectively or had exceptional results.

oYES oNO

?????

b.Areas of the problem-solving process that the learner encountered difficulties in

This refers to procedures or steps in the problem-solving process that did not achieve expected results or caused concerns in the creation of the solution proposal brief

oYES oNO

?????

c.Areas of the proposed solution that require changes or improvement

This refers to the identification of at least two areas of the proposed solution brief that must be amended in order to receive approval for implementation. This must correspond to the areas of the problem-solving process that the learner encountered difficulties in.

oYES oNO

?????

6.Uses communication techniques appropriate to audience to communicate:

oYES oNO

?????

c.Clearly

During ideation session, learner:

oYES oNO

?????

Follows logical sequence when discussion and does not jump from topic to topic

Avoids the use of jargons or technical terms

Ensures explanations are concise yet meaningful

oYES oNO

?????

d.Persuasively

During ideation session, learner:

oYES oNO

?????

Provides sufficient evidence to support their statements

Answers questions raised by the audience about concepts discussed

Explains how resolving the complex workplace issue benefits the audience

oYES oNO

?????

7.Uses communication techniques appropriate to environment to communicate:

oYES oNO

?????

c.Clearly

During ideation session, learner:

oYES oNO

?????

Projects voice sufficiently throughout the room in the absence of a mic

Provides handouts to provide members with physical copies to allow them to look back on requirements

Confirms they are easily understood by all members of the audience regardless of their location in the room

oYES oNO

?????

d.Persuasively

During ideation session, learner:

oYES oNO

?????

Selects a location and communication method where the audience feels comfortable or at ease

Maintains professional behaviour and standards during communication to establish and ensure credibility

Uses appropriate body language (e.g. eye contact) that can be observed throughout the room

oYES oNO

?????

8.
Elicits the views and opinions of stakeholders through listening and questioning

oYES oNO

?????

a.Listening

During ideation session, learner:

oYES oNO

?????

Refrains from interrupting the person speaking

Focuses on the words spoken by the other person

Uses appropriate facial expressions such as nodding or smiling to show that they are listening

Summarises discussion point or questions from the speaker to confirm understanding

Provides relevant responses to the persons questions

oYES oNO

?????

b.Questioning

During ideation session, learner:

oYES oNO

?????

Encourages audience to ask questions

Uses open-ended questions to quickly review the topic discussed

Asks challenging questions relevant to the topic to stimulate thinking

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have observed the learner, whose name appears above, present the solution proposal brief and seek feedback from at least two key stakeholders.

I confirm that the information recorded on this Observation Formis true and accurately reflects the learners performance during their completion of the workplace task.

Assessors signature

?????

Date signed

?????

This task will require you to refine the solution proposal brief based on feedback received and seek approval for implementation.

To complete this task, you must:

Review the feedback register completed in Workplace Project Task 5to determine what changes must be made to the solution proposal brief

Refine your solution proposal brief by making changes based on the feedback recorded in the feedback register

Submit the refined solution proposal brief to at least two key stakeholders to seek approval for the implementation of the solution to the complex workplace issue

These must be the same stakeholders that you sought feedback from in Workplace Project Task 5.

ReviewWorkplace Project Task 6 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the refined solution proposal brief to your assessor.

You must also submit evidence of seeking required approvals for the refined solution proposal brief.

ASSESSORS CHECKLIST

A.A. Evidence of seeking required approvals submitted by the learner:

YES/NO

Assessors comments

1.Is any of the following:

oYES oNO

?????

Email correspondence

Meeting minutes

oYES oNO

?????

2.Identifies the name and work roles of each key stakeholder they sought approval from

These must be the same stakeholders that the learner sought feedback from in Workplace Project Task 5.

oYES oNO

?????

3.Shows the learner distributing the refined solution proposal brief for approval from each key stakeholder

oYES oNO

?????

Email correspondence contains the solution proposal brief as an attached document or includes a link to the solution proposal brief on a cloud storage system

Meeting minutes includes acknowledgement that the learner provided each key stakeholder with a copy of the refined solution proposal brief

Video recording of the meeting conducted by the learner with the key stakeholders shows them handing out the refined solution proposal brief

oYES oNO

?????

4.Includes the explicit approval of each key stakeholder

Approval must acknowledge:

oYES oNO

?????

a.Learner was able to sufficiently address all relevant feedback outlined in the feedback register from Workplace Project Task 5

oYES oNO

?????

b.The solution proposal brief can be implemented by relevant stakeholders in order to resolve the complex workplace issue

oYES oNO

?????

B.
Refined solution proposal brief submitted by the learner:

YES/NO

Assessors comments

1.Includes revisions or amendments to the document based on the feedback recorded in the feedback register

This must correspond with the areas of improvement outlined in the feedback register from Workplace Project Task 5. Revisions or amendments must directly address the areas of improvement.

For example, if the feedback was about a lack of detail on the limitations of the most viable solution selected, additional explanations and data can be added in the refined solution proposal brief.

Typically, revisions or amendments are indicated by:

oYES oNO

?????

a.Highlighting sections of the document that were added or changed

oYES oNO

?????

b.Adding a comment to the document which provides specific details on what change was done (e.g., amended wording)

oYES oNO

?????

c.Outlining all revisions or amendments in the version control section and updating the version number of the document

oYES oNO

?????

2.Includes approval for implementation of the selected solution

This refers to explicit approval from at least two key stakeholders who provided feedback on the solution proposal brief in Workplace Project Task 5. This must correspond to information in the evidence of seeking approvals submitted by the learner in this task.

oYES oNO

?????

Assessor Declaration

By signing here, I confirm that I have thoroughly reviewed the following learners submission for this workplace project assessment task:

Evidence of seeking required approvals

Refined solution proposal brief

I confirm that the information recorded on this Assessors Checklistis true and accurately reflects the learners submission for this task.

Assessors signature

?????

Assessors name

?????

Date signed

?????

Assessment-2- Checklist

Satisfactory

Task 1: Scope Complex Workplace Issue

Yes

No

Task 2: Problem Scoping Brief and Feedback Register

Yes

No

Task 3: Facilitate Ideation Session

Yes

No

Task 4: Solution Proposal Brief

Yes

No

Task 5: Present Solution Proposal Brief

Yes

No

Task 6: Refine and Submit Solution Proposal Brief

Yes

No