Assignment #4 Difficult Situations
Evaluation
Assignment #4 Difficult Situations
Assignment due: SEE ASSIGNMENT/DROPBOX FOR DATES
Value of Assignment: 15% of Final grade.
(See Evaluation below for the rubric and policy for late assignments.)
Passing Grade: 55%
Format: Report
Video Charity Selection Parks & Recreation
https://www.youtube.com/watch?v=WxOtlGmyiSwOverview
The purpose of this assignment is to apply your communication skills to a difficult management situation. In this case, addressing the performance of your direct report while working as a team to complete a task.
The format of this assignment will be a report in APA format, organized according to the following structure:
Cover page
Introduction
Body
Conclusion
References Page
You will review the video and recommend a course of action including a difficult conversation meeting where you, as the manager, will meet to address concerns about their actions and performance.
A difficult conversation is a planned discussion about an uncomfortable topic or a negative experience. The conversation is made difficult due to high stakes, a difference of opinions and/or strong emotions.
This is NOT a general review of how to have difficult conversations but an analysis of the specific situation shown in the video and steps that should be taken to address the employees performance.
This assignment will be scored according to your ability to apply facts, clarity, use and understanding of communication techniques. Review the rubric for this assignment for a full breakdown of scoring criteria.
Related Course Outcomes
Directions
Watch the YouTube video assigned to you.
https://www.youtube.com/watch?v=WxOtlGmyiSwMake notes of the pertinent facts (Stop or re-watch the video as necessary).
Identify one person with whom you will have the difficult conversation.
Your report should be constructed and address, as a minimum, the following:
Cover Page: include your name, title of the report, date.
Introduction: Identify the performance problem and the employee that you have chosen to address.
Body:
You will have a meeting with this employee to address their behavior.
What aspects of this meeting might make this a difficult conversation?
Plan your meeting. What is the decision you need to make? Describe what you need and how you would prepare for this meeting.
What is your recommendation for how to address their behavior, what steps can be taken? What is the desired outcome or action items from the meeting?
Write a script of the difficult conversation between you, as the manager, and employee. Include a minimum of 6 lines of the conversation.
Conclusion: What is the summary of the problem, proposed solution and any learnings that can be taken from this situation?
References: Include any other references you find to be helpful to the subject and list them in the references section in accordance with APA standards. (THE VIDEO needs an APA reference at a minimum).
This is a formal report writing assignment and should reflect that writing style, using full sentences and paragraphs. Graphics used must be source cited in accordance with APA standard at Conestoga, or may be created by the author.
This assignment should be a between 1000 and 1500 words.
Use a standard font; Times New Roman or Arial 12-point font in black font.
Tips for Writing Success
If you need additional support in writing essays at college or just want some tips, the Library & Learning Services at Conestoga College has a number of resources to help you out.
Drop-In Writing SupportWriting WorkshopsEssay StructureAvoiding PlagiarismIn-Text CitationsQuoting & ParaphrasingThe School of Liberal Studies uses APA@Conestoga for citing sources in essays and reports. This excellent resource from Conestoga College will answer many of your questions.
I recommend starting assignments as early as possible. If you have any questions about your assignments, please contact me as early as possible.
COMM8380 - Communications for Effective Management Assignment #4 Difficult Situations
Distinguished Good Acceptable Developing Needs Work
Criteria
Communication
(grammar)
10Few to no grammatical or mechanical errors, uses personal experience, high readability 8Some grammatical or mechanical errors, accurately extends communication with own words 6Consistent grammatical or mechanical errors, some language used parrots language used in source 4Grammatical or mechanical errors detract from narrative, mostly parrots language used in source Up to 2Grammatical or mechanical errors impede understanding, low readability
Conveyance of concepts
(analysis) 15Coherent and organized, consistent complexity of thought, clear application of concepts 12Complexity of thought and organization present, some application of concepts present 9Some organization evident, some connected thoughts and complexity of insights 6Organization weak, few connected thoughts, lacking depth of insight Up to 4Did not follow a logical organization, concepts were unclear, irrelevant or off-topic
Document (structure) 10Correctly uses sentences, paragraphs, headers, sections which follow structure for report 8Uses headers, paragraphs, sections to group similar subject matter most of the time 6Appropriately follows structure for report with sentences, paragraphs, sections some of the time 4Structure is incomplete or disorderly, but content is there Up to 2
Content and structure of document inconsistent or missing
Application (requirements) 15Included all requirements and consistently provided supporting evidence 12Applies new
information with mix
video examples and parallel personal experiences. 9Demonstrated
understanding through
use of video
examples 6Applies most concepts correctly Up to 4
Application of concepts is wrong or missing
Supporting Data (references) 10Secondary sources used to support concepts, 3+ correctly referenced sources 8Occasional use of secondary sources, 2 correctly referenced sources or 3+ references with errors 6Concepts supported by primary source, 1 correctly referenced source or 2 references with errors 4Partial use of facts from primary source, 1 reference listed with errors Up to 2Wrong or no facts used to support concepts, no references given
*correctly referenced source: referenced in APA7 format on a separate page according to APA@Conestoga guidelines with in-text citations, as needed.
