Barriers to Communication Assessment
Tasks
Using the given scenario, complete the two tasks below:
- Identify and explain* three (3) communication barriers that are present in the scenario
and describe an appropriate communication technique/strategy to address each
communication barrier identified with support from the literature. - Construct one (1) effective probing question (not a statement) to draw out information that is relevant and important for the care of an individual in the scenario. Explain* your rationale for asking this question with support from the literature.
As part of this assessment, you are required to:
- Identify evidence by conducting database search and use literature to support your
answers, including relevant course materials, peer-reviewed journal articles, and
wider resources. - Acknowledge the sources above by providing the APA 7th style references both intext citations and in the reference list except question B. i)
- Use subheadings as shown from the Template (see below)
Scenario
You are a new graduate nurse who has started working in a busy GP super clinic. You meet
a client, Ms Chiyo Tamura for the first time.
Chiyo had spent her entire life in Japan. However, at the age of 70, she found herself in a
foreign land, Newcastle, Australia, where she had relocated with her daughter, Hina.
Hina had secured a full-time job in the vibrant coastal city, but the transition had been
anything but smooth for Chiyo. With limited English skills and an inherent shyness, she
grappled with the challenges of adapting to her new life. Chiyo is usually alone at home
while Hina is at work.
Today it is her first visit to a local GP clinic in Newcastle to discuss her health concerns since
her arrival. Chiyo, who has been managing type 2 diabetes with Metformin 1000mg, has
experienced unexplained weight loss. As Hina tries to introduce her mother to healthier
eating habits by offering vegetables and fruits, Chiyo grapples with a profound sense of
longing for the comfort of Japanese cuisine, including rice, noodles, and traditional snacks
like rice cakes.
Chiyo has been having trouble sleeping since her move, and her mood takes a noticeable dip
when the weather is cold and gloomy. She has limited social interactions in her new
environment, lacking friends to confide in and share her experiences with. To pass the time,
Chiyo takes solace in reading Japanese books, but her enjoyment is marred by her
deteriorating eyesight, despite her use of reading glasses. At home, she has a set of hearing
aids that could help her engage more with the world around her, but she refuses to use them.
Template
A
i) a. Explain the first communication barrier.
e.g. The first communication barrier is xxx which is …. (Omura et al., 2022).
i) b. Explain an example of an appropriate communication technique to address the
first communication barrier.
e.g. Gaviola et al. (2023) stated that … . An appropriate communication technique/strategy
to address this barrier is … (Omura & Stone, 2021).
ii) a. Explain the second communication barrier.
ii) b. Explain an example of an appropriate communication technique to address the
second communication barrier.
iii) a. Explain the third communication barrier.
iii) b. Explain an example of an appropriate communication technique to address the
third communication barrier.
B
i) Develop and present the probing question.
e.g. The probing question I use is “ …?”
ii) Explain your rationale for asking the question with support from the literature.
e.g. This question is effective in drawing out relevant and important information because …
(Omura & Gaviola, 2022).
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