Bridging gap between strategy and Operation issues in the commercial building or any Organization
Bridging gap between strategy and Operation issues in the commercial building or any Organization
Table of Contents
TOC o "1-3" h z u 1. Overhead management PAGEREF _Toc118721820 h 22. Monitoring the performance PAGEREF _Toc118721821 h 23. Feedback PAGEREF _Toc118721822 h 34. Cyber risks PAGEREF _Toc118721823 h 35. Cash flow PAGEREF _Toc118721824 h 4
The company that has been chosen for the assignment is ELITEX which is a software development company. The company is located in 3 Glower Street, in London, United Kingdom.
1. Overhead managementMain cause
The overuse of the overhead results in the increase in the expenses that are less than the ELITEX company accounts for and also negatively impacts the budget of the company (Tuovila, 2022). This means that the organization has to utilize the resources not in the budget and the achievement of the lower amount of overhead cost.
Impact on the operation
The missed rent, utility payments, even the salaries and the incentives of the employees can impact the smooth running of the business operations that can have a negative profitability within the business.
Solution to bridge gap
The company should organize the spending and consult the budget. The use of facilities like cloud computing, video call services that are free, and telecommuting if possible should be taken up by the company.
2. Monitoring the performanceMain cause
In the absence of the performance monitoring, the understanding of the employees problem and pointing out the area that are suffering due to the unfair performance of the employees can be seen (ELITEX, 2019). The negligence of the managers can result in the low monitoring of the employee performances that can impact the ELITEX organization.
Impact on the operation
The low or no monitoring of the performance by the managers can result in the inappropriate understanding of the poor performance of the employees. This can impact the productivity of the employees which will reduce the profitability of the company.
Solution to bridge gap (strategy)
A detailed set of performance indicators should be set up within the company that will give a clear idea about the team as well as business performance.
3. Feedback
Main cause
The main cause of not paying attention to feedback is that not taking into account the needs and the demands of the customers, the loss of the customer base can be expected (Black, 2017).
Impact on the operation
In the absence of the feedback and no integration of customer demands can affect the company ELITEX in a negative way that will result in the poor performance of the company.
Solution to bridge gap (strategy)
Investment should be done for hiring a consultant who can help in the monitoring of the comments that can be useful for the purpose of feedback (Tofler, 2022).
4. Cyber risksMain Causes
Due to the lack of security assistance to protect the organization from the cyber risks and the unauthorized access always increase the cyber risk in the organization. The systems vulnerabilities are also the reason of cyber risks.
Major Effect on Operation
Due to the cyber risk the business comes under the cyber attack that damages the reputational value of the organization (Beers, 2022). The higher costs from the operational loss disrupt the business practices.
How to Bridge the gap (strategy)
By providing the training to the employees and by accepting the different approaches regarding the cyber security risk like different policies, security tools that may help the organization.
5. Cash flowMain Causes
The main causes of cash flow in an organization are low profit or the losses of the organization ELITEX. The over investment too much stock is also the reason of cash flow in an organization.
Major Effect on Operation
The cash flow effects the growth of the ELITEX Company (Freshbooks, 2022). The cash flow also affects the economy of an organization. Due to the cash flow the organization also faces the barriers in their reputation growth.
How to Bridge the gaps (strategy)
The organization needs to set a plan and budget for overcome the risk factors due to the cash flow. The organization should look into the different apps that can calculate the budgets and also calculate the automated bill payments.
References
Beers, B. (2022) What factors decrease cash flow from operating activities?, Investopedia. Investopedia. Available at: https://www.investopedia.com/ask/answers/033015/what-sorts-factors-decrease-cash-flow-operating-activities.asp (Accessed: November 7, 2022).
Black, M. (2017) How to listen to feedback in the workplace and not become emotional, Small Business - Chron.com. Chron.com. Available at: https://smallbusiness.chron.com/listen-feedback-workplace-not-become-emotional-25707.html (Accessed: November 7, 2022).
ELITEX (2019) Elitex Pvt Ltd Company Information: Insider Biz, Insiderbiz. Available at: https://www.insiderbiz.in/company/ELITEX-PVT-LTD (Accessed: November 8, 2022).
Freshbooks (2022) What is negative cash flow & how to manage it?, FreshBooks. Available at: https://www.freshbooks.com/hub/accounting/negative-cash-flow (Accessed: November 7, 2022).
Tofler (2022) Elitex Pvt Ltd - company profile, directors, Revenue & More, Tofler. Available at: https://www.tofler.in/elitex-pvt-ltd/company/U17120MH1982PTC028321 (Accessed: November 8, 2022).
Tuovila, A. (2022) Overhead: What it means in business, major types, and examples, Investopedia. Investopedia. Available at: https://www.investopedia.com/terms/o/overhead.asp (Accessed: November 7, 2022).
Coursework Assignment Brief
Postgraduate
Academic Year 2022-23
Module Title: Facilities Management (Theory)
Module Code: Assessment Title: Bridging the gap between strategy and operation in FM
Assessment Type CWRK Weighting: 50%
School: School of Engineering and the Built Environment
Module Co-ordinator: Hand in deadline date: 3pm Mid-day on Friday 11th Nov 2022
Return of Feedback date and format 20 working days from date of submission (see Moodle for details).
Re-assessment hand in deadline date: 3pm on Monday 24th July 2023
Note: the reassessment work may be different.
Support available for students required to submit a re-assessment: Timetabled revisions sessions will be arranged for the period immediately preceding the hand in date
NOTE: At the first assessment attempt, the full range of marks is available. At the re-assessment attempt the mark is capped and the maximum mark that can be achieved is 50%.
Assessment Summary Review and critically examine the strategic and operational objectives of an organisation which you are familiar with and propose a framework to bridge the gap between strategy and operation.
IMPORTANT STATEMENTS
Standard Postgraduate Regulations
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Dont pass off anyone elses work as your own, including work from essay banks. This is plagiarism and is viewed extremely seriously by the University.
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Learning Outcomes to be Assessed:
1Compare and contrast modern theories and principles of facilities management to a range of case study examples.
2To explore and appreciate the range of core FM activities and their implication to managing space, asset and buildings.
3Critically appraise and analyse risks associated with managing facilities and to be able to offer reasoned solutions to facilitate a best fit outcome.
4Develop tools and techniques relevant to facilities management based on a wide range of case studies.
Assessment Details:
Title: Bridging the Gap between Strategy and Operation in FM
Style: Essay
Rationale: : Strategy in FM is one of the key cornerstone for managing buildings and asset in any organisation and contribute enormously to the continuity and survivability on both the medium and long-term.
Description: Review and critically examine the strategic and operational objectives of an organisation which you are familiar with and propose a framework to bridge the gap between strategy and operation. Based on your own observations, you need to identify five key areas of conflicts as experienced first-hand and undertake further research into the theory of facilities management to reflect and underpin your observations. You need to suggest ways to address these gaps and propose practical approach and operational steps to overcome such conflict between strategy and operation and address the key barriers which militate against smooth and easy operation. In so doing you need to focus on the core FM activities which include mainly space planning and design, asset management, maintenance management and life cycle.
Additional information:
Students should have access to relevant textbooks, reading list and other recommended readings/links on Moodle. Students are expected to conduct their own research in order to complete this coursework. Own research includes other secondary resources, in addition to textbooks and Moodle notes, journal articles, industry-based articles.
For advice on writing style, referencing and academic skills, please make use of the Centre for Academic Success: https://icity.bcu.ac.uk/celt/centre-for-academic-successWorkload: 2000 word Equivalent in Total
In order to successfully complete coursework 1 typical student should invest up to 20 hours of study over the course of the semester of delivery.
Transferable skills:
To acquire new skills and in-depth understanding of the theory of FM. To develop problemsolving, critical analysis and lateral thinking and professional writing
Marking Criteria:
Assessment Criteria and Associated Grading Criteria
Learning Outcomes 1
Compare and contrast modern theories and principles of facilities management to a range of case study examples.
2
To explore and appreciate the range of core FM activities and their implication to managing space, asset and buildings.
3
Critically appraise and analyse risks associated with managing facilities and to be able to offer reasoned solutions to facilitate a best fit outcome.
4
Develop tools and techniques relevant to facilities management based on a wide range of case studies.
Assessment
Criteria
1.
Demonstrate an understanding of the theory and principles of facilities management and their application to a range of case study examples 2.
Analyse and evaluate information critically, including research, and provide graphical and data analysis outputs required for facilities management advice and recommendations for the purpose of the stakeholders 3.
Demonstrate understanding of the tools and techniques available to the facilities manager and apply them to facilities management practice. 4.
Propose facilities management solutions accounting for relevant social, corporate, legal, regulatory and other relevant frameworks applicable to a variety of case study projects.
Weighting: 20 25 30 25
Grading
Criteria
0 29%
F Little or no evidence of identification of relevant issues; lack of evidence of own engagement with structure. Poor, unclear or inappropriate structure; lack of referencing and appropriate illustrative material. Little or no evidence of identification of relevant issues; lack of evidence of own engagement with structure. Poor, unclear or inappropriate structure; lack of referencing and appropriate illustrative material. Supporting information / notes absent, or unsystematic, lacking professionalism; or have been obviously retyped (ie lacking evidence of preparation). No evidence of critical appraisal and analysis of risks. Poor, unclear or inappropriate structure; lack of referencing and appropriate illustrative material. Little or no evidence of identification of relevant issues; lack of evidence of own engagement with structure.
30 39%
E Some relevant material but omitting key indicators. Weak structure, inadequate or incomplete references, poorly illustrated. Some relevant material but omitting key elements relating to character, structure, condition, priorities. Weak structure, inadequate or incomplete references, poorly illustrated Unstructured supporting information / notes, omitting key information; unsystematic; little or no visual material. Lacks critical appraisal and analysis of risks. Weak structure, inadequate or incomplete references, poorly illustrated. Some relevant material but omitting key indicators.
40 49%
D Appropriate spread of indicators but omitting key detail / not appropriately presented. Appropriate spread of material but omitting key detail / not appropriately or systematically presented. Appropriate structure, some relevant references correctly cited, some relevant illustrations with informative captions Supporting information / notes present, a basic systematic structure, with key professional features present. Lacks purposeful critical appraisal and analysis of risks. Appropriate spread of indicators but omitting key detail / not appropriately presented.
50 59%
C Adequate treatment of key aspects of concepts/ policy / impact but thin in detail. Clear and professional structure and presentation, correct citations, appropriately illustrated. Adequate treatment of key aspects of concepts/ policy / impact but thin in detail. Clear and professional structure and presentation, correct citations, appropriately illustrated Clear and professionally structured supporting information / notes. Elements of critical appraisal and analysis of risks. Clear and professional structure and presentation, correct citations, appropriately illustrated. Adequate treatment of key aspects of concepts/ policy / impact but thin in detail.
60 69%
B Good coverage, appropriately presented. Well presented to a professional standard; good use of appropriate citations, appropriate illustrations including analytical mapping Good coverage appropriately presented; appropriate prioritising of responses, aware of potential heritage impacts. Well presented to a professional standard; good use of appropriate citations, appropriate illustrations including analytical mapping Clear, professionally structured and detailed supporting information / notes. Structured approach critical appraisal and analysis of risks. Good coverage, appropriately presented. Well presented to a professional standard; good use of appropriate citations, appropriate illustrations including analytical mapping
70 79%
A Exceptional coverage, innovative presentation. Exceptionally well presented; excellent grounding in relevant literature; fully professional use of illustrative material. Exceptional coverage, innovative presentation. Exceptionally well presented; excellent grounding in relevant literature; fully professional use of illustrative material. Clear, professionally structured and detailed supporting information / notes; exceptionally well detailed. Purposeful critical appraisal and analysis of risks. Exceptionally well presented; excellent grounding in relevant literature; fully professional use of illustrative material. Exceptional coverage, innovative presentation.
80 89%
A+
Outstanding, totally professional approach to task, detail and presentation. Outstanding professional presentation in all aspects. Outstanding, totally professional approach to task, detail and presentation. Outstanding professional presentation in all aspects. Outstanding presentation of supporting information / notes, identifying all appropriate issues in meticulous detail to the highest professional standard. Excellent demonstration of critical appraisal and analysis of risks. Outstanding professional presentation in all aspects. Outstanding, totally professional approach to task, detail and presentation.
90-100%
A* Outstanding and thoroughly and comprehensively investigated demonstrating professional approach to task, detail and presentation. Sophisticated and excellent grounding in theory Outstanding professional presentation in all aspects. Outstanding and thoroughly and comprehensively investigated, totally professional approach to task, detail and presentation. Outstanding professional presentation in all aspects. Outstanding and thorough presentation of supporting information / notes, identifying all appropriate issues in meticulous detail to the highest professional standards expected. Excellent demonstration of critical appraisal and analysis of risks. Outstanding and thoroughly pursued which demonstrate professional presentation in all aspects. Outstanding, totally professional approach to task, detail and presentation.
Submission Details:
Format: The work should be uploaded to Moodle in a PDF Format
Regulations:
The minimum pass mark for a module is 50%
Re-sit marks are capped at 50%
Full academic regulations are available for download using the link provided above in the IMPORTANT STATEMENTS section
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If you submit an assessment late at the first attempt then you will be subject to one of the following penalties:
if the submission is made between 1 and 24 hours after the published deadline the original mark awarded will be reduced by 5%. For example, a mark of 60% will be reduced by 3% so that the mark that the student will receive is 57%. ;if the submission is made between 24 hours and one week (5 working days) after the published deadline the original mark awarded will be reduced by 10%. For example, a mark of 60% will be reduced by 6% so that the mark the student will receive is 54%.
if the submission is made after 5 days following the deadline, your work will be deemed as a fail and returned to you unmarked.
The reduction in the mark will not be applied in the following two cases:
the mark is below the pass mark for the assessment. In this case the mark achieved by the student will stand
where a deduction will reduce the mark from a pass to a fail. In this case the mark awarded will be the threshold (i.e. 50%)
Please note:
If you submit a re-assessment late then it will be deemed as a fail and returned to you unmarked.
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Report
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1 I have given an analysis of problem. 2 I have explained why I chose the strategic tools that I have used and used references to support my decisions. 6
