BSBOPS601 Develop And Implement Business Plans Assessment

Assessment instructions

Overview

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task.

Written work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

• Address each question including any sub-points
• Demonstrate that you have researched the topic thoroughly
• Cover the topic in a logical, structured manner
• Your assessment tasks are well presented, well referenced and word processed

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learners exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

• Presenting any work by another individual as one's own unintentionally
• Handing in assessments markedly similar to or copied from another learner
• Presenting the work of another individual or group as their own work
• Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons.

Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action.

Competency outcome

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has completed all the assessments for this unit of competency, the learner will be awarded Competent (C) or Not Competent (NC) for the relevant unit of competency.

Confidentiality

The college will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal via the complaint and appeal form which is available on the college website.

Recognised prior learning

Learners will be able to have their previous experience or expertise recognized on request.

Special needs

Learners with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements

Assessment can be:

• Direct observation
• Product-based methods e.g. reports, role plays, work samples
• Portfolios annotated and validated
• Questioning.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit, you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

Activity 1A

Question 1:

Explain what is an organisational framework and how it is necessary to consider when developing a business plan?

Question 2:

Identify and clearly explain three (3) organisational structures which Burger Queen could adopt.

Task Guideline:

The learner is recommended to research and analyse required information from similar fast food companies/industries such as McDonald, KFC and others.

Question 3:

Based on the business environment of Burger Queen, analyse three (3) Australian legislative frameworks for its business and operation and clearly explain how each of them is crucial to consider when developing a business plan.

Task Guideline:

The learner is recommended to research and analyse required information from similar fast food companies/industries. Alternatively, McDonalds CSR Report 2020 has been attached as additional reading to guide you complete this task.

Activity 1B

Question 1

Identify five (5) products and one (1) service which has been offered by Burger Queen.

Question 2:

Clearly explain the term of marketing requirements and how they are important for an organization to consider when developing a business plan.

Question 3:

Review the market requirements for Burger Queens products and services and write a summary below. The topics must include:

• Vision (What makes your product or service unique? Your vision should represent the core essence of your product. It should set the direction for where your product is headed or the end state for what your product will deliver in the future.)
• Competitive advantages (Explain factors that allow a company to produce goods or services better or more cheaply than its rivals)
• Target market (How big is the opportunity or market size? Detail the specific market size and document the assumptions and facts that validate and justify the market opportunity).
• Market requirement (What customers wants and needs for the product or service.)
• Australian Competitor(s) (What alternatives currently exist? Understanding all the different options available to your prospective customers helps you differentiate your offering and establish a competitive advantage).

Guideline to a learner: You can research more information about the fast-food market trend to get an idea of market requirements.

Activity 1C

Question 1:

Use your word to clearly explain the term of business requirements.

Question 2:

Identify Burger Queens business objective and identify two (2) business requirements to achieve its objective.

Question 3:

Explain whether Burger Queens business requirement and market requirement is in the same direction, and how likely the Burger Queen will be a successful business.

Question 4:

Briefly explain competitor analysis and how Burger Queen needs to understand its competitors.

Question 5:

Use the template provided below to conduct a SWOT analysis for Burger Queen.

Task Guideline:

The learner is recommended to develop SWOT Analysis based on the Australian fast food industry.

• Strengths
• Weaknesses
• Opportunities Threats

Question 6:

Conduct competitive analysis for Australian Burger Queen and established a plan to compete with existing competitors. The analysis must include:

• Who are the competitors (include both current and potential competitors)
• Select one key competitor that you believe will be the most dominant on Burger Queen company and analyse its business strategies (include both long term and short term corporate and competitive strategies)
• Identify opportunities and threats (analyse the competitors strengths and weaknesses, compare them with your strategies, and identify the opportunities and threats)

Activity 1D

Instruction to learner:

To complete Question 1-3, you are required to follow the instruction below.

• In a group of 3-4 people or as instructed by your trainer, play the role of relevant stakeholders of Burger Queen and summarise each question in your words.
• Presents information and seeks advice using language and features appropriate to the stakeholders (group members).
• Use listening and questioning to elicit the views of others and to clarify or confirm understanding

Instruction to Assessor:

To complete Question 1-3, learners are required to follow the instruction below.

• Learners are required to make a group of 3-4 people or as instructed by your trainer, play the role of relevant stakeholders of Burger Queen and summarise discussion in each question.
• Learners are required to presents information and seek advice using language and feature appropriate to the stakeholders (group members).
• Learners are required to use listening and questioning to elicit the views of others and to clarify or confirm understanding
• Assessors are not required to complete an observation checklist for this activity; however, you must remind learners to use formal language and appropriate non-verbal language (eg. do not lean forward while talking, do not cross arms while listening to others, etc.), and use listening and questioning technique to get feedback from the group members.

Question 1:

Give examples of three (3) relevant stakeholders who should involve in developing performance objectives and measures for business plan of Burger Queen.

Question 2:

In your group, discuss and summarise in your words regarding the following elements based on Burger Queen establishment:

Activity 1E

Question 1:

As the business development manager of Burger Queen, develop a business plan by using either the provided tables or your preferred business plan template. However, you must ensure that your business plan template covers and identifies the following elements:

Activity 2A

Instruction to learners:

To complete Questions 1-4, you are required to follow the instruction below.

This activity will be observed by the assessor, please make sure that you

Instruction to Assessor:

To complete Questions 1-4, learners are required to follow the instruction below.

Question 1:

Discuss the business plan that you have developed in activity 1E with your group whether your group agree with your business plan.

Question 2:

Discuss and confirm with the stakeholders on following topics.

Question 3:

Modify the business plan as a group and come up with a better plan from the groups feedback.

Guideline to learner:

You are required to write the names of your group members in a stakeholders name column and write the roles of each group member in Job title column.

Question 4:

As a group, analyse the strength and weaknesses of the business plan provided in Activity 2A Question 3.

Activity 2A Observation checklist for assessor

This should be used by the trainer/assessor to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Activity 2B

Question 1:

Briefly explain PLAN-DO-CHECK-ACT Cycle (PDCA) and its importance for organisations project and performance review.

Question 2:

Identify how you would apply each step of the PLAN-DO-CHECK-ACT Cycle (PDCA) to test performance measurement systems of Burger Queen?

Guideline to a learner:

A learner must select at least one key indicator of performance measurement. For example, the number of shares in social media to measure advertisement engagement of Burger Queen. This is one of the indicators that reflect marketing efficiency. After you select the indicator, learners must apply PDCA to explain how you use PDCA in measuring performance.

Question 3:

Identify a performance objective of Burger Queen and give at least three (3) examples of performance indicators that can use to measure whether the company can achieve the objective/goal or not.

Question 4:

If the key performance indicators you identified in Activity 2B Question 3 show that Burger Queen does not perform well, what would you do as a manager?

Activity 2C

Question 1:

Identify two (2) key areas of the business providing product/service of Burger Queen. Further, make a brief report on how these two areas have an impact on the business and its goals, targets and objectives.

Guideline to learner: Report must consist of elements as follows:

Question 2:

Based on the business environment of Burger Queen, report three (3) of each of (i) possible system, (ii) product and (iii) service failures and variances as they may occur in the business.

Possible system failures

Possible product failures

Possible service failures

Variances

Activity 3A

Question 1:

If you were one of Burger Queens management team, what would be three (3) areas to analyse against planned objective, and why do you believe these areas are important?

Question 2:

Select one example in business areas based on Burger Queen, and analyse performance against planned objectives.

Guideline to leaner: Learners can refer to performance report you prepared in Activity 2C Question 1 and 2.

Question 3:

Identify three (3) circumstances/situations where the business should review and refine performance indicators.

Question 4:

If you were working as a store manager of Burger Queen, what would you do to review your staff performance indicators and refine where is needed?

Guideline to learners: Assuming that the situation you identified in Activity 3A Question 3 occurs, how would you refine the staff performance indicator? Please give an example of the original indicator and the adjustment. Please provide your justification for the refinement.

Activity 3B

Question 1:

Provide three (3) reasons why (your) staff might perform poorly.

Question 2:

How would you know when (your) employees are under performing in their roles and responsibilities?

Question 3:

How would you effectively coach and manage under-performing staff?

Question 4:

As a manager, after you provided training and coaching sessions to under-performing staff, establish ongoing review processes that you would implement to effectively monitor your employees.

1. Identify and explain procedures of business plan development
2. Develop performance objectives
3. Identify financial requirement
4. Identify human requirement
5. Identify physical resource requirements
6. How to monitor the business plan (please detail the process).
   • In a group of 3-4 people or as instructed by your trainer, play the role of relevant stakeholders of Burger Queen and summarise the discussion into each question in your words.
   • Present your business plan to the stakeholders.
   • Amend a business plan as a group and come up with one final plan to submit.
   • Present information and seek advice using language and features appropriate to the audience (group members).
   • Use listening and questioning to elicit the views of others and to clarify or confirm understanding
   • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing the direction and taking a leadership role.
   • Provides support in the field of expertise to colleagues, as required.
   • Learners are required to make a group of 3-4 people or as instructed by your trainer, play the role of relevant stakeholders of Burger Queen and summarise discussion in each question.
   • Learners are required to presents information and seek advice using language and feature appropriate to the stakeholders (group members).
   • Learners are required to use listening and questioning to elicit the views of others and to clarify or confirm understanding
   • Assessors are required to complete an observation checklist for this activity.
   1. What are skilled labours required in this business plan?
   2. How many skilled labour are required?
   3. How many resources (skilled labours) does the company already have?
   4. How much that the company need to spend to acquire new skilled labour?
   • Content page
   • Executive summary
   • Main body
   • Findings/Recommendations
   • Appendix (if applicable)