Final Results RecordStudent name: Assessor name: Date Final assessment results
Final Results RecordStudent name: Assessor name: Date Final assessment results
Task Type Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Project Portfolio S U DNS
Overall unit results C NYC Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: Date: 23450555822315ICTPMG612 Manage ICT project initiation
00ICTPMG612 Manage ICT project initiation
CONTENTS
TOC o "1-3" h z t "RTO Works Heading 1,1" Introduction3Assessing this unit4Assessment Task 1: Knowledge Questions5Assessment Task 1: Checklist8Assessment Task 2: Project Portfolio9Assessment Task 2: Checklist13
IntroductionThe assessment tasks for ICTPMG612 Manage ICT project initiation are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the IT Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
ICTPMG612 Manage ICT project initiation describes the skills and knowledge required to initiate an Information and Communications Technology (ICT) project in small, medium and large organisations.
For you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Knowledge questions You must answer all questions correctly.
Assessment Task 2: Project You must work through a range of activities and complete a project portfolio.
Assessment Task 1: Knowledge QuestionsInformation for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the IT Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your COLLEGEs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii Assessment information
Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your COLLEGE has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below:
List five characteristics that would be ideal for a person leading an ICT project team.
When putting together an ICT project team you need to consider several aspects. List five characteristics of technical teams.
Outline each of the following communication techniques that can be used for consultation during an ICT project.
Open questions Closed questions Funnel questions Active listening and non-verbal communication As a project manager you will need to communicate with different people throughout the lifecycle of the project. Explain each of the following communication styles/strategies.
Formal versus informal communication approach Use of jargon Tone
Outline each of the following basic styles of communication.
Passive communication Aggressive communication Passive-aggressive communication Assertive communication Outline three effective interview techniques for interviewing stakeholders and that could be used during an ICT project.
Explain each of the following estimation and cost analysis techniques.
Analogous estimating. Parametric modelling. Bottom-up estimating. Outline a process that can be followed for establishing a technical team.
List the five stages of the Tuckman model of team development that can be used to assess team development.
Describe the process you would use for setting objectives for a project, as well as how you would conduct a benefits analysis to assess that the project is worthwhile.
Outline two different types of project methodologies.
List four factors should be considered to determine which methodology is appropriate for a project.
Outline each of the following project management tools and explain how they are used.
Gantt charts Dashboards Task lists Timesheets Describe the considerations you need to make when putting together a technical team. In your answer, include how you would assign roles to each team member.
Assume you are managing two different projects. It is important for each project to run smoothly when you are focusing on the other project, therefore you need to delegate responsibility to one person from each project to act on your behalf when you are not available. Explain what you would consider when having to delegate authority and decision making to these people.
Explain the common steps required when undertaking system analysis.
Assessment Task 1: Checklist
Students name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Question 14 Question 15 Question 16 Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment Task 2: Project PortfolioInformation for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
your learning resources and other information for reference
Project Portfolio template
Simulation Pack (if you need a case study and to access the business case template) or access to information about an organisations needs, deliverables and project scope.
Ensure that you:
review the advice to students regarding responding to written tasks in the IT Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your COLLEGEs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii Assessment information
Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your COLLEGE has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
Carefully read the following:
This assessment task requires you to develop a business case for an ICT project which includes defining the project and selecting a suitable project approach. You will also be required to establish an ICT project team. This project can be based on the case study businesses in the ICTPMG612 Simulation Pack or you may like to base this on an ICT project at your workplace. If you choose to base it on a workplace project, it is important that you can access information about your workplaces needs, deliverables and project scope. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
Planning
Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information and policies and procedures. For the case study business, this is all of the documents included in the ICTPMG612 simulation pack. If its your own business or a business where you are working or are familiar with, its important at this step that you have your business or case study approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1 and 2 of your Project Portfolio which include detailed guidance relevant to all the assessment activities.
Define the project and develop a project business case
You are now to complete Section 1 of your Project Portfolio by defining the project and developing a project business case. This involves:
Defining and documenting the business problems and the project scope based on these problems.
Identifying key stakeholders and assessing their requirements.
Identifying project constraints.
Identifying project objectives and benefits of the project.
Identifying feasible solutions as relevant to the project.
You are to present this information in a business case template document provided in the ICTPMG612 Simulation Pack and you are also to prepare a short presentation of your business case that can be presented to stakeholders for feedback. If you are completing this in your COLLEGE, this will be to a small group of students organised by your assessor. If you are completing this based on your own business, it can be a presentation to stakeholders at work or you can also present it to a small group of students.
Your presentation should be for approximately 10 minutes. Make sure that you review the communication and teamwork skills you need to demonstrate in your presentation so that can prepare for this too. Your assessor will advise you of the date and time of the presentation.
Complete Section 1 of your Portfolio.
Business case presentation
You are now to present your business case.
During the presentation, you are to demonstrate that you use oral communication and teamwork skills including:
Providing information using language and terminology that stakeholders can understand
Building rapport and engaging and motivating meeting participants using appropriate techniques
Using high level influencing/negotiating skills to seek support for the project approach
Using active listening techniques to confirm stakeholders understanding
Asking open-ended questions to encourage feedback.
Take notes on the feedback you receive as you will need to record this in Section 1 of your Portfolio, as well as your response to the feedback.
ii This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Establish the project team
The final part of this assessment requires you to establish the project team. You can assume the business case has been approved and you are now moving forwards with initiating the project.
Complete Section 2 of your Portfolio. This involves:
Identifying and then selecting team members who will participate in the project in order to form a cohesive technical team
Determining and documenting roles and responsibilities
Developing and documenting a support plan for the team.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking.
Assessment Task 2: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Define business problems and initial project scope as per the organisations requirements? Identify the projects core technology areas as per the business problems? Identify key stakeholders and analyse their requirements? Define and document constraints that may impact project? Identify and document project objectives and benefits? Research and report on feasible ICT solutions? Select and report on feasible ICT solutions? Develop the business case using the required template? Present business case to required personnel and seek feedback? Negotiate project outcomes with stakeholders? Use oral communication and teamwork skills including:
providing information using language and terminology that stakeholders can understand
building rapport and engaging and motivating meeting participants using appropriate techniques
using high level influencing/negotiating skills to seek support for the project approach
using active listening techniques to confirm understanding
asking open-ended questions to encourage feedback? Respond to feedback? Identify and select team members as per the projects requirements and ensure a cohesive technical team? Establish and document team member roles and responsibilities? Develop and document support plan for team members as per project requirements? Submit documentation to required personnel and seek and respond to feedback? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
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Project Portfolio
ICTPMG612 Manage ICT project initiation
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Project Portfolio
ICTPMG612 Manage ICT project initiation
CONTENTS
TOC o "1-3" h z t "RTO Works Heading 1,1" Section 1: Project definition and business case development PAGEREF _Toc76377430 h 18Section 2: Project ICT team PAGEREF _Toc76377431 h 23
Student name: Assessor: Date: Business this assessment is based on:
Section 1: Project definition and business case developmentComplete this section prior to developing your business case using the business cast template. You will be able to use all the information below in your business case.
Overview
Describe the business i.e. its purpose and the products and services it provides.
In addition:
list the business key values
policies and procedures that need to be followed for ICT projects. Business problems
Describe the problems the business is having and the project scope based on the problems. Stakeholders
Who are the key stakeholders that will be involved in the project?
Discuss stakeholder requirements. For example, requirements in relation to the business problem or how the project is to be conducted. Project constraints
Discuss constraints that may impact on the project. Project objectives and benefits
Describe the project objectives, as well as benefits. Feasible ICT solutions
Using the information you have gathered thus far, conduct research and identify a number of solutions that could meet the needs identified.
Consider core technology and digital trends.
Complete an option comparison and document your recommended option.
Complete this section after you have completed your initial business case review. Remember that you will be able to use a lot of your work above to complete the Business Case Template.
Business case
Based on the information that you have gained and the research that you have conducted, you are to develop a business case. Use the business case template included in the Simulation Pack to develop your business case. Use this template regardless of whether you are completing this assessment based on the case study or your own business.
Include the title of your business case and attach it here.
Once you have completed this document, develop a PowerPoint presentation that you can use to present your business case to stakeholders. You will need both documents as the business case will include the details that you can speak to during the presentation and the PowerPoint will contain summary points. 61849014351000 Attach: Business Case
Business Case presentation
Complete this section after your presentation.
Feedback
Document the feedback you received from your assessor and your response to the feedback. For example, your assessor may provide feedback that requires you to update your Business Case. Update your work as relevant and attach it here.
Make sure you follow version control guidelines for updating your work. 61849014351000 Attach: Updated Business Case (as applicable)
Section 2: Project ICT team
Assume that the business case is now approved, and you need to establish the ICT project team. Use the information in the Simulation Pack if you are completing this for the case study organisation. Otherwise complete this activity based on your workplace project.
Team members
List the team members who will be part of the team for this project. Justify your choice of team members to explain how the team will be a cohesive technical team.
Roles and responsibilities
List roles and responsibilities of each project team member. Support
Explain the actions that will be taken to ensure the team is supported throughout the project.
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Simulation Pack
ICTPMG612 Manage ICT project initiation
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Simulation Pack
ICTPMG612 Manage ICT project initiation
Case Study Boutique Build Australia
For the purpose of this assessment, you are to assume you are a Senior Project Manager of IT Biz Solutions, which offers a wide range of Information and Computer Technology services to businesses of all sizes. The company often manages projects for clients, following its Project Management Policy and Procedures at all times.
You have been assigned a new client, Judith Lee, who is the CEO of Boutique Build Australia, based in Sydney.
Established in 2010, Boutique Build Australia is a small building company specialising in the design and building of high-quality designer homes for the Sydney metropolitan and surrounding areas.
The companys overall business objectives for the next three years are to expand into Queensland and to set up and operate a permanent model home.
The company is currently quite small in size and everyone except for the site managers work in the same building. At this stage the business is using an old server which often has problems. Management have preferred not to upgrade their systems as they did not believe it was worth the expense and everyone just got on with any software of hardware issues. Anything dramatic required a tech from IT Biz Solutions to come and address.
Staff have been saving their documentation on their hard drives, which is against procedure. This process has in some cases led to data loss and file corruption. Recently there was a situation in which data in a clients directory was corrupted. This information was being held on one of the Customer Service Officers laptops and had not been copied to the server. The client was not impressed at the loss of data that they needed to resend to Boutique Build, and they questioned the organisations IT processes. It took some days to obtain information from suppliers and other sources to replace what was corrupt.
Management realised that this mistake was quite costly in terms of their reputation and the time that was wasted in gathering all the required information. They decided to contract IT Biz Solutions to implement new hardware and software, with a focus on applications that will allow the team to work remotely as they are looking to expand interstate, they will need effective systems to keep the business running and keep all staff connected.
Information required to complete Section 1 of your Portfolio
Email from Operations Manager
Re: IT project initiation
Judith has requested that I present to you a range of issues and concerns that have been raised by the Boutique Build team (and myself) in regards to our current systems and hardware.
Customer Service
There has been some absenteeism in customer service due to issues related to poor workstation ergonomics. Workstations have been replaced recently. However, the team are using monitors of around 21 inches or less, which has led to eyestrain and headaches. Bens screen is larger than the other two and this has been some cause of contention between the trio. All three screens need to be replaced as the displays are poor quality.
Computers are slow and team cannot access information quickly. There have been embarrassing incidents with customers and suppliers that have led to loss of business in one case.
Accounts
The Accounts Manager has requested installation of MYOB for several months. Data loss led to this change request.
I personally agree that a cloud-based system would be best for finances but I do not believe that Xero, as preferred by Judith, is the best option.
Site Managers
Even though Site Managers have Internet access, they cannot connect to our information and data when out of the office. They do not have capability to upload information received when out of the office. They have to prepare prior to site visits and make sure they have downloaded the required information from the server before they leave.
If they forget a file, they have to contact customer service and request the file to be sent via email.
This is a wasteful process and interrupts the customer service staff from their own duties. It also goes against our policy of efficient and timely customer service.
Software
I have noted that all machines have Windows 10 installed. One of our customer service staff tells me that this is one of the many reasons why our computers are so slow many struggle to process the operating systems requirements.
Dropbox or similar would be the best program to implement so that everyone can easily access files both on and off site. This is particularly important with the expansion into Queensland and the model that is to be constructed.
Miscellaneous
We would like one person from our staff to be involved in the project in some regard. We believe this will assist with staff training in future. Ben Nguyen can potentially assist with data migration or other software-related aspects of the project. Judith believes he is very proficient with software. Furthermore, Ben has been quite vocal about the IT issues for some time and as our informal IT help desk person, is fully aware of how programs can be set up for the customer service team.
Kind regards
Ishtar Kahn
Operations Manager
Boutique Build Australia
Email from Site Manager
Re: Site Manager feedback
Please find below feedback from the three Site Managers of Boutique Build in regards to this potential project. Most feedback relates to the fact that we are all out of the office for long periods of the day and must plan ahead in regards to our documentation needs. This is a tedious process and needs to be ceased.
All Site Managers are able to communicate effectively with clients, suppliers and colleagues when out of the office.
Site Managers are using a mixture of iPads and Android tablets that are painfully slow and at least several years old.
One tablet (Android) is no longer supported by operating system updates.
Its not clear whether the iPads are still receiving updates.
Site Managers cannot access to client files and other required documentation when offsite.
The current process to obtain files when out of the office is time consuming and unfair to customer service.
A project management system is needed urgently, as we need to be able to input data as we receive it.
All information is currently saved in a database and spreadsheet. This cannot be accessed outside of the office.
With thanks
Ingrid Kowalski
Site Manager
Boutique Build Australia
Information provided by Judith Lee (remember it is important to understand that, as often occurs with clients, there may be some disconnect or incompatibility with her expectations or needs and what is best for optimal performance).
Background information to the company:
Boutique Build Australia was established as a very small business with five staff.
Very few of the original staff were technically minded.
Purchasing good quality IT resources was not a priority.
Budget constraints at start up prevented them from spending much money in this area.
Over time and as the business became more successful, staff in management roles received new hardware.
The old hardware was handed down to other staff.
Customer service are working on slow and outdated machines that often give error messages, take a long time to start up and shut down.
Business needs are:
An IT system is required that will take into consideration the interstate expansion and the permanent model home at this point remote working for staff is not possible due to lack of cloud-based systems and hardware that is running slowly
A Sales Manager will be working out of the model home location. This may be three days a week, has yet to been confirmed
The Sales Manager has not been hired but this will occur within the next six months to assist with business expansion
You do not want staff to be impacted by migration activities, although you are agreeable to staff finishing early by two hours once a week if it speeds up project work.
At least one potential client has been lost this quarter and she believes it is due to the poor service provided due to outdated systems and hardware.
Hardware:
You want all customer service staff to have new desktop computers, preferably all in ones but will consider those with a tower
All managers (except for the Customer Service Manager) are to have new laptops this includes the future Sales Manager and yourself
You like the idea of Surface Pros because they look smart and professional and look lightweight and practical, but you are open to other options if they do not meet requirements or there are better options re cost
All three customer service officers will need new monitors they have been given hand-me-downs you are not fussed on brand but you would rather screen sizes larger than 23 inches as these staff are on 21 inch screens.
Phones:
You know the personal phone usage is an issue and will be personally organising business mobile phone plans for all managers, so this aspect is not part of the project scope
Network:
A technician from IT Biz Solutions technician came to update the hardware and networking capability six months ago when they moved into the building, there is no change required
NBN Internet connection is stable and fast (confirmed by the technician)
Software:
MYOB is the current system for accounting
It is installed on the Account Managers desktop
It is an old version as they have not upgraded in a number of years
You like the look of Xero and have heard it is easier to use
The Accounts Manager does not want to change from MYOB as they believe it has better options for overall business finances
A project management system is required you have limited understanding of these applications and would simply like one that works on the Internet
The company requires Microsoft Office and does not wish to use any other office applications
Everyone is still using Office 2010
The anti-virus system is okay and does its job (Norton)
If a cheaper option can be recommended that is as secure or better than Norton, you are happy to change
There is a budget of $40,000. This figure is not negotiable to a higher amount.
Organisation Chart
97726553340Chief Executive Officer
Judith Lee
00Chief Executive Officer
Judith Lee
10680701005840Operations Manager
Ishtar Kahn
00Operations Manager
Ishtar Kahn
34556701454150Human Resources Manager
Erin Close
00Human Resources Manager
Erin Close
34556702089150Marketing and Sales Manager
Susan Morgan
00Marketing and Sales Manager
Susan Morgan
34556702800350Customer Service Manager
Lucas Ngan
00Customer Service Manager
Lucas Ngan
52082703686175Customer Service Officer
Salma Vallin
00Customer Service Officer
Salma Vallin
34556703686810Customer Service Officer
Ben Nguyen
00Customer Service Officer
Ben Nguyen
43319703686175Customer Service Officer
Sasha Quinn
00Customer Service Officer
Sasha Quinn
1651006252210Site Manager
Ingrid Kowalski
00Site Manager
Ingrid Kowalski
16141706251575Site Manager
Anwar Chen
00Site Manager
Anwar Chen
28968706254750Site Manager
Manuel Hermes
00Site Manager
Manuel Hermes
189293567818000188595015722600018872201914525001893570253428500188341033013650064960559810650037852353435350004751070343027000555625034340800065024059982100021113755998845003448685598614500
Roles and responsibilities
Role Name Responsibilities
CEO Judith Lee Company success
Operations Manager Ishtar Kahn Plan and direct operations and improve productivity and efficiency
HR Manager Erin Close Co-ordinate human resources activities
Marketing and Sales Manager Susan Morgan Oversee marketing, advertising and sales activities
Customer Service Manager Lucas Ngan Team coordination and training
Customer Service Officers Ben Nguyen
Sasha Quinn
Salma Vallin Liaise with customers and suppliers
Site Manager Ingrid Kowalski Coordinate employees and subcontractors
Site Manager Anwar Chen Coordinate employees and subcontractors
Site Manager Manuel Hermes Coordinate employees and subcontractors
centercenterStrategic Plan
20212023
Boutique Build Australia
00Strategic Plan
20212023
Boutique Build Australia
Executive Summary
Established in 2010, Boutique Build Australia is a building company specialising in the design and building of high-quality designer homes for the Sydney metropolitan and surrounding areas.
Our vision to be the best home builder in Australia drives everything we do, from the friendly greeting we give to customers at our display centre, to our supplier relationships and to our employees professional development.
Vision
To be the best quality home builder in Australia.
Our values are:
The core values underpinning our activities are:
Quality
Innovation
Leadership
Respect
Honesty and reliabilityOur policies:
In order to meet our core values, we have policies in these areas:
Quality control
High-quality and timely customer service
Continuous improvement
Customer complaints and feedback
Respectful, sensitive and transparent work practices
Work health and safety, to protect our staff and our customers
Compliance against relevant Australian Standards, state and federal legislation and regulations
Strategic Goals To be well led, high performing, profitable and accountable
Ensure that all financial operations, performance indicators and results support the strategic policies
Identify new and expand existing sources of revenue
Achieve profits of at least 10% per annum
Increase sales of homes in current Sydney market by 10% per annum over the next three years
Establish a presence in Queensland and build at least 100 new homes in Brisbane and its surrounding areas during the period of the Strategic Plan, beginning 2020
Plan expansion into other Australian states and territories during the second half of 2021.
Set up and operate a permanent model home
Give potential customers the experience of being in a high-quality home
Demonstrate new environmentally friendly building techniques
Provide a point of reference for customers
Improve brand recognition.
Attract, engage and develop the best staff
Continuing the drive to a customer centred, high performance workforce and culture
Strengthening the skills of our people, to better support customer needs
Continuing to enhance the diversity of our workforce.
Situation Analysis
Strengths Weaknesses
Value and quality
Strong management
Customer loyalty
Friendly organisational culture
Level of available finance for investment Focus on Sydney market only
Brand name not developed as yet
High turnover of casual workforce
Poor IT infrastructure
Lack of diversity in workforce
Opportunities Threats
Housing sector experiencing growth
Potential for growth in Brisbane and Sunshine Coast market
Innovation in environmental housing
Many advertising channels unexplored Environmental effects
Changes in Industry/ Government legislation affecting construction industry
Possible adverse effects of government policy formulation
High level of competition
Predicted uncertainties in the world economy impacting level of demand for housing
Low price competitors
Failing to satisfy client demands
Marketing Strategies
Our marketing strategies aim to:
build trust
generate leads now and convert those leads quickly
demonstrate our commitment to deeper customer engagement.
We plan to develop our market share by:
Improving our marketing and advertising
Setting up a permanent model home near a popular shopping centre to increase interaction with potential customers.
Placing brand recognition advertisements in the Sydney Domain Magazine
Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making
Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums
Offering attractive fee structures to our clients
Continually improving the skills, knowledge and effectiveness of Boutique Build Australia through our commitment to training and development
Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary.
Business Case Template
Boutique Build Business Case
Executive Summary
Summarise the purpose of this document; provide a brief outline of the issue/s and how the project will help Boutique Build meet its goals and objectives; document the values, policies and processes of Boutique Build that relate to this project.
Key stakeholders
Document the key stakeholders who were consulted with.
Stakeholder needs
Document the needs identified.
Problem statement
Document the problem statement.
Solutions approach
Options
Identify at least two other options and address benefits, disadvantages/risks and costs; include the core technology required for each option with consideration of current digital trends.
Comparisons
Compare each option.
Recommended option
Document the recommended option.
Project overview
Project description
Describe the approach used to address the problem; explain project methodology to be implemented, core technology required of the project.
Project commencement date
To be determined.
Goals and objectives
Document goals and objectives of the project and how they will be achieved.
Impact on organisation
Document how the project will change the organisations processes and its benefits.
Project budget
Document the total budget.
Project performance
Document how project performance will be monitored.
Project assumptions
Identify at least two assumptions.
Project constraints
Identify at least three constraints.
Major milestones
Identify the major milestones for the project.
Technology and data migration
Document the approach to technology and data migration.
Costbenefit analysis
Document the costbenefit analysis of each of the two options.
Outcomes
Document the outcomes once the Business Case has been communicated to the CEO.
Sign off
The signature/s below indicate that this Business Case has been reviewed by the relevant personnel and approval has been given to proceed to develop the project.
Approved by:
Title:
Signature:
Date:
Information required to complete Section 2 of your Portfolio
Review the IT Biz Solutions Team document and choose three people to join your team.
Remember that a good team is one that complements each other yet ensures a range of skills and knowledge, both technical and non-technical. Also consider group dynamics when choosing your team.
You will need:
One Assistant Project Manager
One Hardware Specialist
One Software Specialist
Also note that Judith and Ishtar have requested that Ben is able to support the team with software installation and account set up. They would also like to see him involved in administrative activities, including:
Documenting meeting minutes
Documenting serial numbers and product keys and of all Boutique Build hardware and software
Helping to liaise with suppliers (to establish a relationship between Boutique Build and the suppliers)
IT Biz Solutions Team
Project Team Managers are to select from the following project team staff.
Where project team needs exceed the number of internal staff, IT Biz Solutions will take necessary steps to employ suitable temporary staff.
This document is confidential and must be distributed among staff other than the Leadership Team and the Senior IT Project Managers.
For this project there must be at least:
One Assistant Project Manager
One Hardware Specialist
One Software Specialist
Name Area of speciality Strengths Considerations
Roy Belk Software Team player, always supports others
Happy to share knowledge
Broad knowledge of different applications, however specialises in project management software May often be distracting to other team members
Will need following up to ensure documentation and schedules are kept current
May forget to impart specific details
Dani Chen Software Team player
Specialises in databases and website development
Recent graduate New to the company
Has met all requirements of their job role so far
Maurice Berry Software Excellent knowledge of most office apps
Highly efficient
Fast learner
Very structured
Can be difficult when working with others especially during high stress periods
Best working alone
Despite being structured, can miss timeframes due to perfectionist traits
Zakary Pineda
Hardware Has established good relationships with vendors
Appears to be easy going nature
Good relationship established with Roy and Dani New to company, replacing Martha
Has missed one milestone however this was determined to be due to poor project communication and planning
Feedback thus far is positive
Martha Johannsson Hardware Long-term employee
Efficient
Respected by all team members Retiring from company in [two weeks after project start date]
Jen Moss Networking Vibrant
Can come across as overbearing or bossy
Roland Morris Project management Excellent at time management
Excellent at managing budgets
Effective communicator Assistant project management roles only Has been with company for 7 months
Has clashed with Maurice in the past
Muhammad Patel Client support/help desk Excellent at understanding client needs
Great communicator
Lacks time management skills
May be found to be too overbearing for some quieter or more aloof personalities
Ali ReynholmProject administration Proficient in many applications
Note taker
Keeps team organised
Excellent at documenting financial information Does not work well with those who are disorganised
Comes across as abrupt to newcomers
Takes time to warm up to new people
May not be required for small projects
