From: ICT Technician Zwe Phyae WinSent: Monday, 01 September 20XX 10:44 AM
From: ICT Technician Zwe Phyae WinSent: Monday, 01 September 20XX 10:44 AM
To: Madison MathewsCC: [insert receivers email address or name]Subject: explanation about Critical thinkingDear Madison MathewsRecently I have watched a workshop that explain the process of critical thinking and how to approach it from my point of view I think this is very useful for gelos and Team should attend to watch that I can explain some of it as far as I have seen from that workshop, Critical thinking is the ability to think clearly and rationally, understanding the logical connection between ideas. Its involve with asking questions, defining problems , analyzing ,comprehension and taking action in tasks. One of the important aspects of adopting mindset is to decide what you are aiming to achieve and then make a decision based on a range of possibilities. I can assure if team watch that workshop it can help all the staff to improve their skills in workplace. If we ignore or not adopt critical thinking for our workplace ,staff might have difficulty in decision making ,problem solving and might not have any creativity nor research skills, so please make sure to watch the workshop video explanation about critical thinking .You might ask how are we going to approach critical thinking ,well simple answer to it is doing the research on it and practicing critical thinking.First understanding the steps in critical thinking and problem solving Asking basic question, practice self awareness ,be more creative and challenge ourself with stressful question and practicing again and again .I hope I have provided all the detail about whats critical thinking ,what its benefits and risk and how to applied it . For more information please watch the workshop video https://youtu.be/ZDUKQdB8alA Regard Zwe Phyae Win
Kind regards
[insert senders name]
[insert senders role]
m: 0491 000 000
111 Business Avenue
TULITZA NSW 9460
p: 02 0000 0000
e: contactus@gelosmail.com.au
Save a tree. Please do not print this email unless you really need to.
This message, including any attachments, is intended for the individual to whom it is addressed. It may contain privileged or confidential information. If you are not the intended recipient, please delete it and notify the sender. You must not disclose, copy or use the information in this message.
Part 2: Research emerging technologies
Analyse the information and data in the scenario to determine the client's problem, requirements and constraints.
As far as I concern the way Finbiz Consulting current working are too outdated. FinBiz consulting workplace need to improve workplace procedure and rearrange the working system .Firstly staff members cannot be work from home for two days per week , instead only some of employee such as who are in charge of networking and software development should be allow to work from home, however if the organization policy include network engineer to be in workplace then staff have to come to work everyday.
Secondly nowadays most of workplace dont use Waterfall methods for project management, this need to be improved as well. Moreover staff shouldnt be using spreadsheet for the IT support ticketing system .Staff should be working in corresponding department, depending on the role position their holding, no matter where the department locations are.
Communication is the key success to everything so all teams should be at least contact in the weeks day.
and lastly all staff members must be trained properly to have certain skills for their role in workplace as there might be new technology implementation to improve FinBiz consulting.
Analyse the key elements of three of the technologies and processes that the client currently uses, to ensure you understand them.
Water fall method
The waterfall method is a traditional project management approach, where tasks and phases are completed sequentially with all the work progress flowing in one direction, similar to a waterfall. In other words, the next project phase cant begin if the previous one isnt finished. Once that happens, theres no going back. This method is mostly used in the manufacturing and construction industries, where tasks had to be completed in a logical, linear manner on a daily basis, which finbiz consulting have been using until the new manager come. The waterfall method includes the following 5 sequential phases:
1. Gathering the requirements
2. Designing the framework
3. Implementing the solution
4. Testing for errors
5. Maintenance and updates.
These are some advantages of waterfall methods , example most of waterfall methods are straightforward, meaning that theyre easy to follow by all team members without requiring any previous training.
Also it does have disadvantages for example, Changes can be difficult and costly to implement and the team needs to review the entire project from the beginning, considering that phases are interconnected.
Ticketing System
Ticketing System help to process ,manage ,and track customer issues. Basically a ticketing system create a support to support customer needs. Nowadays most of the workplace use some kind of software ticketing to support customer where Finbiz consulting use spreadsheet for ticketing system to support customer .This could lead to left Finbiz consulting far behind to have success in future.
Use of multiple server
The use of multi server system in the business generally helps guarantee high performance and uptime, sustain security, and enables more efficient resource allocation .finbiz use on premise multiple server which is good but you might consider the financial team will not be able to maintain the high cost for everytime in the future.
3 . Use at least two critical thinking protocols or processes to identify the limitations of these three technologies and processes
Brainstorming: This critical thinking protocol can be used to identify the limitations of the waterfall method by brainstorming all of the potential limitations of the method . The waterfall method is a linear approach to software development that moves from one phase of the software development process to the next in a linear fashion. This means that the requirements gathering phase must be completed before the design phase can begin, and the design phase must be completed before the coding phase can begin, and so on. While this linear approach can be effective for some software development projects, it can also lead to problems.
One of the potential problems with the waterfall method is that it can be inflexible. If new information is discovered during the course of the project, it can be difficult to go back and make changes to earlier phases of the project. This can lead to a final
product that does not meet the needs of the customer. Another potential problem with the waterfall method is that it can be slow. The linear nature of the approach means that each phase of the project must be completed before the next phase can begin. This can lead to delays in the overall projects schedule. Finally, the waterfall method can be difficult to manage. The linear nature of the approach means that there are a lot of dependencies between the different phases of the project. This can make it difficult to keep track of the project as a whole and
can lead to problems with coordination
SWOT Analysis: This critical thinking protocol can be used to identify the limitations of the ticketing system by conducting a SWOT analysis of the system. A SWOT analysis is a tool that can be used to identify the strengths, weaknesses, opportunities, and threats of a given system. In the context of a ticketing system, a SWOT analysis can be used to identify the potential limitations of the system. One of the potential limitations of a ticketing system is that it can be inflexible. Once a ticket has been created, it can be difficult to make changes to the ticket. This can lead to problems if the customer's needs change after the ticket has been created. Another potential limitation of a ticketing system is that it can be difficult to track and manage. There can be a lot of tickets in the system at any given time, and it can be difficult to keep track of all of them. This can lead to missed deadlines and other problems. Finally, a ticketing system can be expensive to maintain. There may be fees associated with creating and managing tickets, and these fees can add up over time.
Five Why Analysis: This critical thinking protocol can be used to identify the limitations of multiservers by conducting a five why analysis of the system. The five why analysis is a tool that can be used to identify the root cause of a problem. In the context of a multiserver system, a five why analysis can be used to identify the potential limitations of the system. One of the potential limitations of a multiserver system is that it can be difficult to manage. There can be a lot of servers in the system, and it can be difficult to keep track of all of them. This can lead to missed deadlines and other problems. Another potential limitation of a multiserver system is that it can be expensive to maintain. There may be fees associated with creating and managing servers, and these fees can add up over time. Finally, a multiserver system can be difficult to scale. If the needs of the customer change, it can be difficult to add or remove
servers from the system. This can lead to a system that is not able to meet the needs of the customer.
4.Discuss your legal and regulatory responsibilities, and their implications, in proposing solutions for the client and how you will adhere to them
If we look water fall method from legal and responsibilities prespective point of view it is very inflexible which mean staff may not be able to sustain the project in time to meet their needs or cannot make changes after finishing one phase after another. This may go against Gelos workplace policies and procedures and will have serious issue for using this method .The use of multiple server on premise can be result in a high use of electrical energy ,and water as well ,in order to maintain the servers. All the server need to be in a really cold room which we know as data centre to prevent the heats coming out from servers.
But this may have effect on environment in someway and more over to sustain all that ----Finbinz consulting will have to spend lots of money for data centre and which is not good for future.
.Create at least five questions to ask yourself, which will guide your research and analysis.
Question 1 . What is the reason that is making Finbiz consulting to use too many on premise servers?
Question 2 . what could be the best methodology method for Finbiz consulting project management?
Question 3 . Using spreadsheet for ticketing system is definitely out of date. What kind of software or new system should Finbiz Consulting be implementing in order to improve?
Question 4 . why is the communication between teams were lacking ?Question 5 . Would the two years of time be enough to implement new changes for Finbiz consulting?
Project assessment: Finalise and review proposal
Criteria
Unit code, name and release number
BSBCRT404 - Apply advanced critical thinking to work processes (1)
ICTICT426 - Identify and evaluate emerging technologies and practices (1)
ICTSAS432 - Identify and resolve client ICT problems (1)Qualification/Course code, name and release number
ICT40120 - Certificate IV in Information Technology (2)Student details
Student number
Student name
Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.
This assessment is my original work and has not been:
plagiarised or copied from any source without providing due acknowledgement.
written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned.
Student signature and Date
Version:20210816
Date created:9 June 2021
Date modified:16 August 2021
For queries, please contact:
Technology and Business Services SkillsPoint
Ultimo
2021 TAFE NSW, SydneyRTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning BankThe contents in this document is copyright TAFE NSW 2021 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: DATE @ "d MMMM yyyy" * MERGEFORMAT 24 September 2021. For current information please refer to our website or your Teacher/Assessor as appropriate.
Assessment instructions
Table SEQ Table * ARABIC 1 Assessment instructions
Assessment details Instructions
Assessment overview The objective of this assessment is to assess your knowledge and performance in developing strategies for implementing emerging technologies and performing a post-performance review.
Assessment Event number 3 of 4
Instructions for this assessment This is a project-based assessment that assesses your knowledge and performance of the unit.
This assessment is in three parts:
Develop strategies
Present strategies
Finalise and review
And is supported by:
Observation Checklist
Assessment feedback
Supporting documents.
Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform.
Ensure you have included your name at the bottom of each page of documents you submit.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must answer all the questions correctly.
If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period.
What do I need to provide? TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601.
Computer or other device with word processing software and internet access
Writing materials, if required
Colleagues or other students to act as an organisational representative for role play (if completed off campus)
What the Teacher/Assessor will provide Access to this assessment and learning resources, including the student workbook and any supporting documents or links.
Colleagues or other students to act as an organisational representative for role play (if completed on campus)
Due date
Time allowed
Location Indicative time to complete assessment:
In class: 15 mins (if you are completing part of this assessment in class)
Out of class: 5.5 hours
Assessment is to be completed both in and out of class. If you are an online student, you will complete this assessment online.
Supervision Part of this is an unsupervised, take-home assessment. Your Teacher/Assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
You may access your referenced text, learning notes and other resources.
Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus.
Specific task instructions
The instructions and the criteria in the tasks and activities will be used by your Teacher/Assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required knowledge and skills.
You may have the option to record your participation and submit as video evidence. If you are submitting video evidence, you must:
provide a video clearly meeting all requirements listed below and in the Observation Checklist
ensure you have access to the equipment and resources required to participate in the demonstration
follow the Video recording instructions (pdf), which includes useful tips, links to resources and a demonstration video.URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0-0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c.
Scenario
You work as an ICT Technician for Gelos Enterprises (Gelos). Your current manager, Madison Mathews (ICT Support Senior Manager) asked you to develop a proposal for Gelos to work with another organisation, FinBiz Consulting. You presented your draft proposal to the client (in the first Project assessment) and will now develop strategies to finalise the proposal.
Information about the client organisation is contained in theresource folder(Cl_ICTAnalysis_AE_Pro_Appx.zip), provided in Project 1.
Part 1: Develop strategies
Complete your proposal by developing strategies and the organisational response. These must help the client organisation prepare for the implementation of the recommended emerging technologies and practices.
You must also incorporate the feedback and new information you received during the presentation of the draft proposal (in the first Project Assessment).
Ensure that your writing is clear and appropriate to your audience.
Address the following headings and content in a copy of your draft proposal document:
Implementation strategies
For each of the three technologies and three practices that you proposed, complete the following:
Define the objectives of the organisation in responding to the technology/practice.
Develop the strategies that the organisation will need to implement to prepare for the emerging technology/practice, including the following:
Identify the changes required to the organisations current technologies and practices to achieve the related objectives.
Outline how the impact, opportunities and threats that you previously identified in your draft proposal will be addressed.
Develop a plan with ordered and prioritised tasks indicating how to effectively implement the changes required within the agreed timelines.
Recommendations
Outline your recommendations for the organisational response for each emerging technology and practice. Include your reasons and how the organisations objectives will be met.
Version control
Include a version table with a summary of how the received feedback was incorporated (see the Records Management Procedure (GE_Records-Management_procedure.pdf)).
Submit the following for Part 1:
Proposal.
Part 2: Present strategies
You will participate in a role play, which will be observed by your Teacher/Assessor or can be digitally recorded and submitted as evidence.
Your demonstration will be used as part of the overall evidence requirements of the unit.
You should refer to the list of criteria provided in the Observation Checklist to understand what skills you need to demonstrate in this section of the assessment. This Checklist outlines the Performance Criteria, Performance Evidence and Assessment Conditions your Teacher/Assessor will be marking you on.
The scenario
As the ICT Technician, you need to meet with a representative from the client organisation and the Gelos ICT Support Senior Manager to present the strategies and obtain feedback.
Before participating in this role play, make sure that you have completed your proposal and are prepared with questions to ask the client.
Role of the student being assessed
During the role play make sure that you use clear, simple language and plain English.
Include the following in your role play:
Present and discuss the strategies and organisational response in the second version of your proposal.
Ask for and obtain feedback on your strategies and organisational response, as well as on your work performance.
Confirm that the client requirements have been met to resolve their problem.
Role of the people in supporting roles
Ask colleagues or other students to act in the supporting roles. Make sure they have the scenario instructions to work from. Ensure there is enough information so that they can effectively contribute to the demonstration.
These people will act as the representative from the client organisation and the manager. They must be prepared to provide feedback on the proposal.
The feedback will depend on the strategies however it must be something that can be incorporated into the next version of the proposal. This should be minor feedback that does not require major rewriting of the proposal. Feedback may include:
suggesting additional changes that have not been identified
suggestions for adding or changing tasks, or their individual timeframes, in the implementation plan
making sure that all impacts have been addressed.
The ICT Support Senior Manager must also provide feedback on the ICT Technician's performance, which should provide an opportunity for improvement. This may include feedback on any skills used in Project 1 and 2, such as research, presenting or report writing.
Time allowed
The role play should take approximately 10-15 minutes to complete.
Part 3: Finalise and review
Task 1
Finalise your proposal by responding to and incorporating the relevant feedback you received in your final presentation (in Part 2). Make sure you update the version table with a summary of how the received feedback was incorporated.
Task 2
In the meeting, your manager gave you some feedback on your performance in this project. You will need to perform a post-performance review to help you in developing a critical thinking mindset. Complete the following activities in a word-processed document:
Review and assess your performance during the project.
Reflect on and evaluate the effectiveness of your decision making you might consider asking yourself some questions:
What worked, what didnt work and why?
What would you do differently next time?
Consider how you expressed your personal values, the way you behaved and any assumptions you made what effect might this have had on people you interacted with?
Identify the areas where you can develop further by incorporating the feedback you received (in Part 2) and your self-reflection (in 1a and 1b above).
Develop a plan for improving your performance on any future evaluations of workplace processes. Identify at least three activities to improve your professional development (both skills and knowledge) in the areas you identified above (in 1c) and how you would undertake them.
Submit the following for Part 3:
Proposal version 2
Post-performance review document.
Observation Checklist
The Observation Checklist will be used by your Teacher/Assessor to mark your performance in Part 2. Use this Checklist to understand what skills you need to demonstrate in the role play. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The Teacher/Assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.
Table SEQ Table * ARABIC 2 Observation Checklist
Task # Task/Activity Performed S U/S Assessor Comments(Describe the students ability in demonstrating the required skills and knowledge)
1 Presented and discussed strategies and organisational response, using clear, simple language and plain English
Date of Observation:
Assessors are to record their observations in enough detail to demonstrate their judgement of the students performance against the criteria required.
Q1 Enter Question to Support Observation.Comments/responses
Q2 Enter Question to Support Observation.Comments/responses
2 Obtained feedback on strategies, organisational response and work performance
3 Confirmed client requirements have been met to resolve problem
Assessment Feedback
NOTE: This section must have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform.
Assessment outcome
Satisfactory
Unsatisfactory
Assessor feedback
Has the Assessment Declaration for this assessment event been signed and dated by the student?
Are you assured that the evidence presented for assessment is the students own work?
Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
Comments:
Assessor name, signature and date:
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
Project assessment: Evaluate emerging technologies and practices
Criteria
Unit code, name and release number
BSBCRT404 - Apply advanced critical thinking to work processes (1)
ICTICT426 - Identify and evaluate emerging technologies and practices (1)
ICTSAS432 - Identify and resolve client ICT problems (1)Qualification/Course code, name and release number
ICT40120 - Certificate IV in Information Technology (2)Student details
Student number
Student name
Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.
This assessment is my original work and has not been:
plagiarised or copied from any source without providing due acknowledgement.
written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned.
Student signature and Date
Version:20210816
Date created:9 June 2021
Date modified:16 August 2021
For queries, please contact:
Technology and Business Services SkillsPoint
Ultimo
2021 TAFE NSW, SydneyRTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning BankThe contents in this document is copyright TAFE NSW 2021 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: DATE @ "d MMMM yyyy" * MERGEFORMAT 31 August 2022. For current information please refer to our website or your Teacher/Assessor as appropriate.
Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment overview The objective of this assessment is to assess your knowledge and performance in identifying and evaluating emerging technologies and practices and assessing their impact.
Assessment Event number 2 of 4
Instructions for this assessment This is a project-based assessment that assesses your knowledge and performance of the unit.
This assessment is in four parts:
Investigate critical thinking
Research emerging technologies
Prepare draft proposal
Present draft proposal
And is supported by:
Observation Checklist
Assessment feedback
Supporting documents
Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform.
Ensure you have included your name at the bottom of each page of documents you submit.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must answer all the questions correctly.
If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period.
What do I need to provide? TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601.
Computer or other device with word processing software and internet access
Writing materials, if required
What the Teacher/Assessor will provide Access to this assessment and learning resources, including the student workbook and any supporting documents or links.
Organisational policies, procedures, guidelines and corporate governance documentation
Due date
Time allowed
Location Indicative time to complete assessment:
In class: 15 mins (If you are completing part of this assessment in class)
Out of class: Eight hours
Assessment is to be completed both in and out of class. If you are an online student, you will complete this assessment online.
Supervision Part of this is an unsupervised, take-home assessment. Your Teacher/Assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
You may access your referenced text, learning notes and other resources.
Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus.
Specific task instructions
The instructions and the criteria in the tasks and activities will be used by your Teacher/Assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required knowledge and skills.
You may have the option to record your participation and submit as video evidence. If you are submitting video evidence, you must:
provide a video clearly meeting all requirements listed below and in the Observation Checklist
ensure you have access to the equipment and resources required to participate in the demonstration
follow the Video recording instructions (pdf), which includes useful tips, links to resources and a demonstration video.URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0-0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c.
Scenario
You work as an ICT Technician for Gelos Enterprises (Gelos). The Gelos Chief Technical Officer, Darren Cooper, has advised the ICT Senior Managers that Gelos will be submitting a proposal to work with another organisation, FinBiz Consulting. Your current manager, Madison Mathews (ICT Support Senior Manager) has asked you to develop the proposal, including:
researching and evaluating emerging technologies and practices that would assist the organisation to achieve its goals
assessing the potential impacts on the organisation
developing a strategy to help them implement the technologies and practices.
Download and unzip theresource folder (Cl_ICTAnalysis_AE_Pro_Appx.zip), which contains information about the client organisation.
Madison has also supplied you with the following Gelos policies, procedures and corporate governance documentation, which will assist you with this project:
Communication Procedure (GE_Communication_procedure.pdf)
Data Protection Policy (GE_Data-Protection_policy.pdf)
ICT Governance Policy (GE_ICT-Governance_policy.pdf)
Intellectual Property Policy (GE_Intellectual-Property_policy.pdf)
Privacy Policy (GE_Privacy_policy.pdf)
Records Management Procedure (GE_Records-Management_procedure.pdf).
GE requires its management and employees to abide by the ITPA (Information Technology Professional Association) code of ethics policy.
Part 1: Investigate critical thinking
While preparing for this project, you have seen a workshop on critical thinking that you think will be useful for your ICT Support team members at Gelos to attend. Write an email to the ICT Support Senior Manager, Madison Mathews, using the GE email template (GE_Email-template.docx), explaining what critical thinking is and why it is a useful skill to use in the workplace. In your email, include the following:
Identify the five key characteristics of the process of critical thinking.
Explain the importance of adopting a critical thinking mindset, including the benefits, as well as the risks if not adopted.
Analyse how critical thinking approaches could be applied in the workplace.
Submit the following for Part 1:
Email to manager.
The email should have a:
Starting (introductoryParaagraph) explaining that you did watch a workshop about critical thinking which in your opinion is useful and the Gelos Team should watch / attend that too.
Characteristics of critical thinking
Importanace of adopting critical thinking approach (benefits) and what if we dont adopt this approach (losses)
How critical thinking approach can be applied on the workplace
A closing paragraph reiterating the importance of the workshop for the team.
Part 2: Research emerging technologies
You will need to prepare for writing your proposal by analysing and researching relevant information. Create a word-processed planning document, addressing the following headings and content:
Requirements
Analyse the information and data in the scenario to determine the client's problem, requirements and constraints.
Go through the scenario and analyse it from problem/s perspective what you see as the problems in FinBiz Consulting
Analyse the key elements of three of the technologies and processes that the client currently uses, to ensure you understand them.
Pick 3 technologies and processes (practices) currently in use you can think of Waterfall, ticketing system, multiple servers and whatever else you can think of.
Use at least two critical thinking protocols or processes to identify the limitations of
these three technologies and processes.
You decide which critical thinking approaches to use in order to analyse and identify th limitations of what you have chose in No. 2 above.
Discuss your legal and regulatory responsibilities, and their implications, in proposing solutions for the client and how you will adhere to them.
Whichever points you picked in 2 above, will need to be resolved. What sort of legal responsibilities might come in play? Think from WHS, Privacy and Sustainability perspective.
Research
Create at least five questions to ask yourself, which will guide your research and analysis.
This is an important step as you are asking questions yourself. Critical thinking process starts with self-questioning. You need to create 5 questions that you ask yourself to set directions for your research. For example: think about waterfall method and a question can be: This surely is not the best method for their project management: what can be the alternatives to waterfall? May be, this, that or?
Which of the ones I am looking at, can be the best choice for their type business?
Research relevant emerging technologies and practices in the information technology industry to identify possible solutions to the client's issues. Your research sources must be from a range of reputable and verified complex and technical information, including diagrams. You must include a minimum of five research sources.
Include your research sources in an annotated bibliography, using applicable features and functions of your word processing software (such as the Citations & Bibliography tools in Microsoft Word). Use either the Harvard or APA reference style.
Summarise each information source and evaluate the reliability of the information against the following criteria (150 words for each information source):
The author's background
The intended audience and purpose
The date of publication.
Decision making
Compare and contrast two different critical thinking concepts/approaches that you could use to make decisions for this proposal. Include descriptions of the key features/characteristics of the concepts/approaches.
Use a decision-making framework, according to the ICT Governance Policy, to:
evaluate and challenge your ideas
use and respond to different perspectives
select three technologies and three practices as the optimal solutions for your proposal.
Communication
Develop a basic stakeholder communication plan for the project. Include at least three important communication exchanges that will be used (in Projects 1 and 2), identifying the stakeholder/audience, the purpose of the communication and the appropriate channel, format and tone to use. This can be in a table like the one below:
Stakeholder/ audience Purpose Channel Format Tone
Submit the following for Part 2:
Word-processed planning document.
Part 3: Prepare draft proposal
Using the information from your planning document (from Part 2), write a draft proposal outlining your advice for the client.
This proposal will be read by a broad range of stakeholders, both in the client organisation and Gelos; you must write clearly and ensure that the content, format and tone is appropriate to your audience to achieve its purpose (refer to your communication plan from Part 2 Task 1).
Use the Gelos report template (GE_Report-template.dotx) and address the following headings and content in your draft proposal: (1200-1800 words).
Overview
Summarise the client's problem, requirements and constraints (as previously identified).
Proposed solution
Evaluate and assess the three technologies and three practices that you selected from your research.
For each technology and practice you are proposing, complete the following:
Identify and evaluate its purpose, functions, features/attributes and potential application/s within the organisation, including the advantages and disadvantages.
Assess its potential impact on the organisations current technology or practice, including the potential opportunities and threats.
Submit the following for Part 3:
Draft proposal.
Part 4: Present draft proposal
You will participate in a role play, which will be observed by your Teacher/Assessor or can be digitally recorded and submitted as evidence.Your demonstration will be used as part of the overall evidence requirements of the unit.
You should refer to the list of criteria provided in the Observation Checklist to understand what skills you need to demonstrate in this section of the assessment. This Checklist outlines the Performance Criteria, Performance Evidence and Assessment Conditions your Teacher/Assessor will be marking you on.
The scenario
As the ICT Technician, you need to meet with a representative from the client organisation and your manager to present the draft proposal and obtain feedback.
Before participating in this role play, make sure that you have completed your draft proposal and are prepared with questions to ask the client.
Role of the student being assessed
During the role play make sure that you:
use:
clear, simple language and plain English to provide precise advice
appropriate conventions, protocols and tone for your audience.
listening and inclusive questioning techniques
look for ways to establish connections with diverse stakeholders
demonstrate advanced presentation skills (you may choose to present the information in a brief PowerPoint presentation or just have a discussion, however you must ensure that you focus on the key points).
Include the following in your role play:
Present your draft proposal clearly and persuasively to the stakeholders, including:
an overview of the client requirements and constraints
discussing and justifying the decisions you made, including comparisons of at least two alternative technologies/practices from your research.
Collaborate with the stakeholders to seek their advice and obtain feedback on your draft proposal and impact assessment.
Ensure there are opportunities to discuss ideas and opinions.
Confirm any additional information with the client.
Take note of the feedback and additional information provided by the stakeholders; you will need to incorporate this into the next version of your proposal (in the second Project Assessment).
Role of the people in supporting roles
Ask colleagues or other students to act in the supporting roles. Make sure they have the scenario instructions to work from. Ensure there is enough information so that they can effectively contribute to the role play.
These people will act as the representative from the client organisation and the manager. They must be prepared to contribute to the discussion and provide advice and feedback on the draft proposal. The advice and feedback will depend on the nature and impact of the technology being proposed, however it must be something that can be incorporated into the next version of the proposal; for example, if some important points have not been included in the impact.
The client must provide some additional information the implementation timeframe needs to be shorter (18 months instead of two years).
Time allowed
The role play should take approximately 15-20 minutes to complete.
Observation Checklist
The Observation Checklist will be used by your Teacher/Assessor to mark your performance in Part 4. Use this Checklist to understand what skills you need to demonstrate in the role play. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The Teacher/Assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.
Table 2 Observation Checklist 1
Task # Task/Activity Performed S U/S Assessor Comments(Describe the students ability in demonstrating the required skills and knowledge)
1 Presented draft proposal advice, including client requirements and constraints, clearly and persuasively using advanced presentation skills
Date of Observation:
Assessors are to record their observations in enough detail to demonstrate their judgement of the students performance against the criteria required.
Q1 Enter Question to Support Observation.Comments/responses
Q2 Enter Question to Support Observation.Comments/responses
2 Discussed and justified their decisions and made comparisons, using appropriate conventions, protocols and tone for the audience, and plain English
3 Collaborated and established connections with diverse people, discussing ideas and opinions
4 Used listening and inclusive questioning to seek advice, obtain feedback and confirm additional information
Assessment Feedback
NOTE: This section must have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform.
Assessment outcome
Satisfactory
Unsatisfactory
Assessor feedback
Has the Assessment Declaration for this assessment event been signed and dated by the student?
Are you assured that the evidence presented for assessment is the students own work?
Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
Comments:
Assessor name, signature and date:
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
