Globalisation and Evolving HR Practices at Apollo Hospitals HRM4027

Introduction

Apollo Hospital is the leading healthcare provider. It offers a range of specialities, advanced technologies and quality of care for medical services. It faces significant challenges due to globalisation in healthcare. This assessment critically reflect on the effects of globalization and other global trends on the changing professional role of the HR manager.

Impact of globalisation at Apollo hospital

Globalization has impacted Apollo Hospitals in a big way by opening up new centres beyond the confines of the country. In general, this worldwide operation requires adherence to international healthcare standards and the practice of global human resource management; this shapes the strategy to attract culturally diverse and globally competent staff (Alonso et al., 2015). The cultural diversity in the hospital must be well handled to comply with the expectations of diverse cultures in terms of servicing each other and the patients. Further, global competition for talented healthcare workers has also risen, making it difficult for Apollo Hospitals to locate suitable talent.

Another significant factor impacting the operations of Apollo Hospitals is the change in technology in the healthcare sector. Telemedicine and the use of artificial intelligence in diagnostics and Electronic Health Records contributed to patient care delivery. This transformation has raised the need for a health workforce that is clinically competent and knowledgeable in using and managing modern medical technologies (Labont et al., 2011). Therefore, the HR department of Apollo Hospitals needs to lead learning and development activities to keep the human resources educated and proficient in using technological tools.

How the role should change?

In Apollo Hospitals, the roles of HR have changed significantly to cope with globalization and technology. Due to the dynamism in the type of talent required, the globalization of the workforce, and the legal considerations has led to a more diverse and inclusive HR process for recruitment and onboarding to ensure cultural sensitivity (Shepley & Song, 2014). Some of these processes are workshops designed for orientation to facilitate the newly joined foreign employees to be part with the hospitals culture. HR has also implemented orientation programs for cultural sensitivity for the staff to improve the services they provide patients culturally.

Due to these developments, the HR department of Apollo Hospitals has adapted with massive concern to train its employees on the continuous growth in technology in healthcare. Developed countries have extensively adopted Telemedicine, AI diagnostic, and EHR. The regular skills update programmes, such as telemedicine, AI diagnostics, and EHR training programmes for health care professionals, ensure they are conversant with recent technologies. HR has also worked intensively with IT departments to determine such staff training shortages on new technologies for improved efficiency in upskilling. The HR department has contributed to developing a culture of innovations by ensuring that the learners continue with professional practice and actively participate in technological projects.

Contemporary model or framework

Of all the proposed frameworks, the SHRM Competency Model (Vu, 2017) (shown in Fig. 1) stands out as the most relevant and applicable to the case of Apollo Hospitals.

Figure 1: SHRM model

This model is particularly well-suited to our organization due to its focus on key competencies that align with our mission and values. These competencies include:

Global & Cultural Effectiveness: Critically significant when organizing a multicultural staff and providing culturally sensitive treatment.

Change Management: In this case, it is imperative to steer the organization in the direction of the technological and global changes when they are constant.

Conclusion

In conclusion, Apollo Hospitals' HR practices must continuously adapt to the challenges of globalisation and technological advancements. By fostering key competencies, HR can drive innovation, maintain a competitive edge, and ensure high-quality patient care in a rapidly evolving healthcare landscape.

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