ICTSAS432 Identify The ICT System Being Used By The Client Assignment

You will be required to demonstrate the following:

• Identify software, hardware, network connection and application being used by the client
• Identify expected client outcome and stage of issue resolution
• Step the client back to the beginning of the resolution process

Complete the template below after demonstrating your skills, knowledge and expertise to your trainer/assessor.

D1. How have you identified software, hardware, network connection and application being used by clients? (One to two sentences)

Client 1: NBC Lawyers

The NBC lawyer firm operates on desktop computers currently running on Windows 7, and the computer servers are operating through Windows Server 2008, which is outdated.

Client 2: Sydney Institute of Technology

SIT has been struggling with the shortage of IT resources and has also faced different security threats. The SIT Lab computers are operating on Windows & operating systems, which are outdated and have no compatibility to run the latest system programs. The servers also run on Windows 2008, making them vulnerable to severe security threats.

D2. How have you identified expected client outcomes and stages of issue resolution? (One to two sentences)

Client 1: NBC Lawyers

NBC Lawyers aim to establish an IT system that provides a solid foundation for their commercial endeavours. We have also established a service level agreement. Establishing Service Level Agreements allows classifying the issue resolution phase according to the client's needs.

Client 2: Sydney Institute of Technology

The client needs and anticipates a dependable and effective IT infrastructure that facilitates their academic endeavours. Determining the issue's stage by assessing its severity. After that, arrange them based on how much they affect the customer's business operations.

D3. Step the client back to the beginning of the resolution process (40 -60 words)

• Discuss the processes and procedures you used

Client 1: NBC Lawyers

It is ensured that the organizational procedures for data backup and access are integrated into practices. Further, adherence to the SLA is crucial for ensuring all problems are resolved within the allocated timeframe. Privacy and copyright-like policies and procedures are also considered.

Client 2: Sydney Institute of Technology

The problems are properly documented, ensuring the organization agrees with feasible solutions. The resolutions are implemented with the organization's consent, ensuring that none of the ongoing operations is compromised. It is ensured that data security and privacy are taken into concerns.

D4. Using your database of known problems, what options could resolve this client's issue? (40 -60 words)

Client 1: NBC Lawyers

The client needs to use registered applications and operating systems. Further, standard practices for system maintenance, such as cleaning junk files and storage management, are required to schedule for optimized performance. The client can prefer installing genuine applications while upgrading the system to the latest and most stable version for productivity.

Client 2: Sydney Institute of Technology

The client can integrate more IT equipment to handle the load. Printers with network capability and other equipment can be installed to ensure users can access the latest systems and hardware platforms. Further, outdated systems can bring security issues, so they can be removed and recycled. Standardization of the network configuration can help to prevent cyber security threats.

D5. What constraints are there associated with the resolution, e.g. costs and timelines? (40 -60 words)

Client 1: NBC Lawyers

The upfront cost of individual licenses for Office and other applications may be higher, depending on network infrastructure. For instance, a cloud-based subscription to Office can make it more accessible to all users. However, the solution can be implemented quickly, within 1-2 days.

Client 2: Sydney Institute of Technology

The cost of procuring new hardware components is high. There is a need to procure printers and computer systems. Further, the configuration and integration are time-consuming. Therefore, the solution of upgrading devices and services is time-consuming while the contract is ending the next week.

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