Final assessment results

Contents

Introduction 3

Assessment Task 1: Project 4

Assessment Task 1: Checklist 9

Introduction

The assessment tasks for BSBSTR801 Lead innovative thinking and practice are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBSTR801 Lead innovative thinking and practice describes the skills and knowledge required to generate, lead and sustain innovative organisational thinking and practice.

For you to be assessed as competent, you must successfully complete one assessment task:

• Assessment Task 1: Project You must work through a range of activities and complete aproject

Assessment Task 1: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack (if you need a case study).Ensure that you:
• review the advice to students regarding responding to written tasks in the Business WorksStudent User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTOs submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other

Activities

Complete the following activities:

1. Carefully read the following:

This project requires you to understand, lead, support, implement and sustain innovation in your organisation.

It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include:

• numerical/financial information to establish the financial benefit of pursuing innovation
• information to monitor and evaluate innovative practices and

You will need to communicate with stakeholders. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g., face to face, video conference, email, social media posts) as long as it meets the requirements outlined in the Project Portfolio.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

2. Preparation

Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, have your business or case study approved by your assessor.

Complete Page 4 of your Project Portfolio for this unit.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

3. Understand innovation in your organisation

Complete Section 1 of your Project Portfolio. To do this, you need to:

• describe your role in the organisation and explain how your role fits into the

organisational structure.

• research
• research, analyse and review the culture of innovation in your
• summarise the requirements necessary to lead innovation in your
• conduct a cost/benefit analysis of implementing innovation strategies, practices, processes and systems in your
• present your work as a written

To do your research, you are required to access at least three different sources of information to do research (for example, discussion with stakeholders, internet searches, industry standards, best practice examples etc.

Your written report must use appropriate, clear and concise language suitable to the audience for whom the report is intended. You will be assessed on this.

Make sure you have answered all questions in Section 1.

You are required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 1 of the Project Portfolio.

Submit Section 1 to your assessor.

4. Lead and support innovation in your organisation

Complete Section 2 of your Project Portfolio. To do this, you need to:

• assess and explain your personal leadership
• develop and apply at least two strategies to make innovation an integral part of your
• establish at least two processes/systems which support innovation and confirm an ongoing awareness of individual and team contributions to innovative thinking and

• Communicate with at least two stakeholders by using at least two different tools for the communication to:
  • promote and share innovation knowledge
• introduce and promote creative thinking techniques
• introduce and promote innovative practices, processes, products and/or

Communication can take place in any appropriate format as long as it adheres to the requirements in the Project Portfolio. You must provide at least one resource to support your communication. For example, a weekly team meeting with PowerPoint presentation or an email to stakeholders with an innovation fact sheet attached.

Continue working on Section 2 of your Project Portfolio to:

• confirm that your organisation values a team approach to communication,

consultation and development for innovation.

5. Implementand sustain innovation in your organisation

Assume that a period of time has passed.

Complete Section 3 of your Project Portfolio. To do this, you need to:

• monitor at least one system/process established on Section 2 of your Project

Portfolio that confirms an ongoing awareness of individual and team contributions to innovative thinking and practice.

Meet with at least two stakeholders to identify issues in the organisation, generate and evaluate possible solutions to the issues, select the most appropriate option to focus on and seek feedback.

This meeting should take 20 minutes. It may take place with actual people who work for/are associated with your chosen organisation. Alternatively, classmates or your assessor may play the role of one or more team members.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 3 of your Project Portfolio.

As part of this meeting you must demonstrate their ability to:

• discuss information using language appropriate for the audience
• use active listening and questioning techniques to encourage discussion and clarify/confirm understanding
• include critical and creative thinking techniques
• use inclusive and collaborative techniques to communicate, negotiate and consult effectively
• actively seek the perspective of others. You will be assessed on

Continue working on Section 3 of your Project Portfolio to:

• identify, evaluate and manage at least two risks associated with the option you selected as part of your stakeholder meeting.
• analyse and reflect on your own innovative
• develop at least one strategy to improve innovation in your
• make at least one change to innovative practices in your

6. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

Assessment Task 1: Checklist

King Edward VII College has been operating since 2010. The College is based in Melbourne CBD and has an additional campus in Sydney. The College offers a range of courses in management, marketing, human resources and international business. It currently has 195 students enrolled across all of its courses and both campuses. Courses are offered at all levels, from Certificate II to Graduate Diploma.

King Edward VII College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.

The College currently employs 25 staff members that include the CEO, a Finance manager, Sales and Marketing Manager and Sales and Marketing Assistant, Promotions Officer, Human Resources Manager, Operations Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers and assessors. There is also a Board of Directors consisting of the four owners of the company.

Information required to complete Section 1 and 2

You are the Operations Manager at the College. Following a recent short course on workplace innovation, you spoke to the Management Team about encouraging innovation within the College. At the course, you learnt that for innovation to succeed, communication must be regular and deliberate

and it is by modelling and describing the innovative process that the advantages of innovative thinking can be really appreciated and promoted.

The Management Team have given their full support to your efforts. Some suggestions from management included introducing brainstorming sessions, providing a fact sheet or newsletter to employees, creating a dedicated email address for all employees to email their suggestions and ideas to, maintaining an innovation register to record ideas, possibly setting up a social media chat group to promote innovative discussion and awarding the title innovation hero on a monthly basis to an employee who has demonstrated innovative behaviour.

Despite the Colleges healthy enrolment levels, management is aware that they must be prepared to adapt to new trends and ideas, in particular improved online learning experiences, flexible employment and working conditions and the introduction of open learning spaces.

Supporting and encouraging innovation is accepted as being integral to this. All employees are stakeholders associated with or impacted by innovation. While management is responsible to implement and use innovative practices as they manage their teams, all other employees should participate in and contribute towards creative ideas regardless of their position. As such, innovation should be built into all policies, procedures and activities. The management team has suggested that the operations manager meet with all employees other than the management team to share knowledge about innovation.

The board of directors have requested a written research report to fully understand the role of innovation at the college. They suggested that the college should consider creating an innovation strategy to provide a structured approach to innovation. In particular, they were concerned about the lack of training in critical/creative thinking for staff and the need to reward staff for innovative ideas that are actually used by the college. They also requested a cost/benefit analysis for actively pursuing innovation in college.

To help with the analysis, the management team provided the following financial information:

Information required to complete section 3

After a period of 4 months, a variety of initiatives, processes, systems and activities have been established at the college. A brainstorming register was created and the outcomes from regular brainstorming sessions have been recorded.

When the CEO reviewed the register, he was pleased with the outcome, but wanted to know why the individuals had been awarded the title monthly innovation hero. He was also concerned that the same employees participate in the brainstorming event each month. The management team were happy with the outcomes of the brainstorming sessions and said their team members had benefited from the ongoing emphasis and awareness of innovation. The management team will meet to creatively discuss and address some of the issues, ideas and solutions in the innovation register. The CEO has requested that together the team decides which issue is the most pressing and should be dealt with first.

Executive Summary

Established in 2010, King Edward VII College is a Registered Training Organisation (RTO) that provides training to students in business and management.

Our principal purpose is to provide high quality training services to satisfy students needs.

Our training is nationally recognised and accredited to meet vocational and educational standards. Courses are designed by highly qualified staff with extensive industry and training experience to achieve teaching and learning excellence, flexibility and personal satisfaction.

We draw on our established relationships with industry and other stakeholders to ensure our courses are appropriate to the demands of our clients and consistently meet their expectations.

Quality is maintained in compliance with the national VET Quality Framework and through our continuous improvement system.

A key objective is to develop the required knowledge and skills for clients to be job ready and competently undertake their chosen role in a wide range of business areas.

Mission

King Edward VII College provides high quality industry training that engenders participation and achievement

Strategic Objectives

• To be a leader in vocational education and training
• To be a leader in innovation in the vocational education and training sector
• To establish and maintain high quality infrastructure supporting clients and staff
• To be well led, high performing, profitable and accountable
• To develop our people and resources

Values

The core values underpinning our activities are:

• sustain excellence in training and assessment
• promoteinnovation across all of our business operations
• bea collaborative and caring
• embracedifference and diversity
• demonstrateintegrity and equality of opportunity in all activities
• operatewith openness and

Overview

This new business plan reflects our approach to the coming years. We commenced operations in 2010 with relatively low student numbers which then increased significantly.

We do not expect these numbers to increase significantly over the period 2020 2022 as we are currently nearing capacity in our Melbourne and Sydney campuses.

We also expect stable costs for our existing campuses with no major increases expected. However, there will be significant financial investment required for the new campuses.

Resourcing

Financial

Due to the success of the College to date, there are significant cash reserves to fund the new campuses, plus general initiatives, including quality training and assessment and continuous improvement and innovation.

Staffing

Regarding staffing, existing staff will perform key functions across the new campuses such as human resources and marketing. They will also perform any new functions arising such as responsibility for quality and innovation.

Operational Objectives

The following identifies the operational objectives we plan to achieve in pursuit of our strategic objectives.

The Market

Market characteristics & conditions

King Edward VII College has two broad segments to its target market consisting of people wishing to gain entry to the industry, as well as people already working in business and management who want to formalise or develop their skills.

Workforce needs for this sector have been identified as the need to develop an adaptive, responsive and diverse workforce, keep up with technology and to build effective leadership and management skills.

This has informed King Edward VIIs choice of course delivery.

We also intend to capitalise on market needs for delivery of blended (classroom and online), as well as online courses.

There are many training providers in our sector and King Edward VII seeks to offer a point of difference through our competitive pricing structure, innovative teaching methods and state of the art facilities.

Although we will be setting up new campuses in Brisbane and Adelaide in mid 2021 and commencing in the new financial year (July 1) we expect these to be loss leaders initially. Our main aim is to build our brand. We do not expect there to be more than 50 students in each campus in the first year, as these locations are less popular than Sydney and Melbourne but are important for building our brand.

Situation Analysis

Marketing Strategies

Potential students make their decisions based on the reputation of the organisation, quality of courses, pricing, employment options and personal recommendations amongst other factors.

Our strong vocational emphasis and continual industry consultation will ensure our courses are appropriate to develop the skills and knowledge currently demanded by employers and students.

Our market decisions are based on extensive and continuous market research, targeting market segments and clients within industry. We collect our data from a variety of sources including current and potential clients, VET and business sectors, competitors, media and government along with many other sources.

We plan to develop our market share by:

• offeringonline and blended learning
• providingface to face information sessions
• improvingour web site
• continuallyimproving the quality of service given to clients pre-enrolment, during course delivery and through the provision of support services while remaining price competitive
• focusingon the provision of courses required by industry
• maintaining effective communication channels with all stakeholders to ascertain industryrequirements and then develop products and manage services accordingly
• continuallyimproving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making
• consistentlysatisfying individual client needs and demands at the same time as developing the knowledge and skills required by industry
• targetingidentified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums
• offeringattractive fee structures to our clients
• continuallyimproving the skills, knowledge and effectiveness of King Edward VII College through our commitment to training and development
• regularly reviewing the effectiveness of all our operations and making improvements when and where

PROJECT PORTFOLIO

BSBSTR801 Lead innovative thinking and practice

Contents

Section 1: Understand innovation in your organisation 26

Section 2: Lead and support innovation in your organisation 28

Section 3: Implement and sustain innovation in your organisation 32

Section 1: Understand innovation in your organisation

• Describethe organisation you are basing this project on.
  • Whatis the name of the organisation?
  • Whatare the main activities of the organisation?
  • Whatis your role in the organisation?
  • Howdoes your role fit into the organisational structure?
  • Identifyat least two stakeholders who will be associated with or impacted by innovation in your
  • Howare your identified stakeholders associated with or impacted by innovation?
    
    

• Summariseanyexisting organisational requirements relating to identifying, introducing and promoting innovative practices, processes, products and/or services (for example, communication policies and procedures, risk management policies and procedures )?

• Researchinnovation:
  • Choose at least one past and one current innovation theory. Compare and contrast these theories and the associated thinking behind these
  • Summarise relevant workplace conditions, including:
  • specific conditions that facilitate innovation (e.g. critical thinking).
  • specifici ssues that impact innovative thinking and
  • Analy seat least two potential barriers and two potential risks associated with introducing and maintaining innovation in an organisation
  • Describe strategies that may be used to respond to the barriers/risks.
  • Summarise at least four techniques and tools that can be used in your organisation to generate ideas and facilitate creative
  • Identify three examples of leadership styles and discuss the impact on innovation, specifically whether the style of innovation encourages or inhibits innovation within an

• Research, analyse and review the culture of innovation in your Include:
  • An analysis of internal and external environmental culture and trends that shape your organisations:
  • current thinking and practice regarding
  • future thinking and practice regarding

• Areview of innovation drivers and enablers in your
  • Anassessment of the current resources that are available to ensure innovation

• Summarisethe requirements necessary to lead innovation in your Include:
  • an assessment of at least three requirements to integrate innovation as a sustainable part ofyour organisations
  • alist of at least two ways to:
  • captureideas and practices relating to innovation in your
  • communicatewith stakeholders relating to innovation (different methods may be appropriate for different stakeholders).
  • promotethe transfer of relevant innovation knowledge within in your
  • a summary of at least two strategies that may be implemented in your organisation to foster aworkplace culture that encourages innovation.
  • Reviewat least two innovative practices, processes, products and/or services that may suit and be implemented in your

• Conducta cost/benefit analysis of implementing innovation strategies, practices, processes and Present the information in an appropriate format (e.g. table and/or graph).

• Presentthe work youve done in this section as a written report to a relevant stakeholder (e.g. Board of directors). Use the space below to list which stakeholders will receive the

Note: Attach your report to this section of your portfolio.

Section 2: Lead and support innovation in your organisation

• Assessyour personal leadership style, including:
  • using an appropriate tool to assess your leadership style (e.g.https://www.mindtools.com/pages/article/leadership-style-quiz.htm)
  • adescription of your leadership style
  • an explanation how your leadership style already models (or should be improved tomodel) positive innovative thinking and

Note: Attach proof of your leadership style assessment to this section of your portfolio.

• Develop and apply at least two strategies to make innovation an integral part of your Complete the table below (you have already identified the strategies in Section 1 of your Project Portfolio).

Note: Attach proof of your developed and applied strategies. If necessary, provide separate proof of a develop strategy (e.g. list of rewards) and how it has been applied (draft email to all staff notifying them of the strategy). If your organisation requires more than two strategies, attach the additional details to this section of your portfolio.

• Establish at least two processes/systems in your organisation by completing the table below.Your processes/systems must:
  • supportinnovation (and the strategies you developed in the previous question)
  • confirman ongoing awareness of individual and team contributions to innovative thinking and practice.

Note: if your organisation requires more than two systems or processes, attach the additional details to this section of your portfolio.

• Planto communicate with stakeholders by completing the table You need to:
  • communicatewith at least two stakeholders
  • useat least two tools to communicate (e.g. email, verbal, social media )
  • provideat least one resource to support your communication (e.g. fact sheet, flowchart )

Note: You can communicate more than one requirement in a single form of communication (e.g. you can discuss all the requirements listed in the table below as part of a single weekly team meeting, send an email to summarise what was discussed and provide a fact sheet for all employees to reference at a later stage). Attach your resource(s) to the section of your portfolio.

• Summariseyour communication with stakeholder(s) to:
  • promoteand share innovation
  • introduceand promote creative thinking
  • introduceand promote innovative practices, processes, products and/or

Note: If not already viewed in person by your assessor, attach proof of your communication to this section of your portfolio (e.g. video recording of a team meeting, PowerPoint presentation, email to employees). You will attach at least two different forms of communication.

• Confirmthat your organisation values a team approach to communication, consultation and development for

Note: Attach proof of your confirmation to this section of your portfolio (for example, survey results or draft email to all managers etc.)

Section 3: Implement and sustain innovation in your organisation

• Monitor at least one system/process established on Section 2 of your Project Portfolio thatconfirms an ongoing awareness of individual and team contributions to innovative thinking and practice:
  • Has the system or process been implemented?
  • Are employees following the process/system?

• Plan to generate innovate ideas for your organisation in collaboration with relevantstakeholders by completing the table You will meet with at least two stakeholders to:
  • identifyissues in the organisation
  • generateand evaluate possible solutions to the
  • selectthe most appropriate option to focus on
  • seek

• Summarise the outcomes of your meeting with relevant stakeholders to generate and evaluate innovate ideas for your

Note: If not already viewed in person by your assessor, attach proof of your communication to this section of your portfolio (e.g. video recording of brainstorming session).

• Summarise the feedback from stakeholders about their experience of the meeting to generateand evaluate Summarise the feedback in the table below.

Note: Attach proof of the feedback to this section of your portfolio (unless the feedback was provided face-to-face during the meeting).

• Complete the table below to identify, evaluate and manage at least two risks associated with the option you selected as part of your stakeholder meeting in the previous

Note: If your organisation uses a specific template for risk management planning, use that template and attach the completed risk management plan to this section of your portfolio.

• Analyse and reflect on your own innovative performance
• How have you applied innovative, creative and critical thinking to understand, lead, support and implement innovation in your organisation?
• What have you done well?
• What can you improve on?
• Make improvements considering the feedback from stakeholders and your own personal analysis:
  • Develop at least one strategy to improve innovation in your
  • Make at least one change to innovative practices in your

Note: Attach proof of the changes to this section of your portfolio (e.g. amended fact sheet).