MNG20001 Professional Hospitality Experience Assignment

TASK :

1. Zoom Consultation with Tutor
2. Review paper My Customer Experience
3. Host Performance Evaluation

Part A Zoom Consultation with Tutor

• Demonstration of professional manner and verbal reporting skills.
• Demonstration of professionalism by booking and committing to meeting

Part B Review Paper My Customer Experience

Reflection on the role of expectations from the very beginning of the process

• Your expectations of your PHE organisations
• The basis of these expectations
• Extent these expectations have been met or have changed

Reflection on the role of challenges and observation

• Outline of the greatest challenges that you faced while on internship
• Observation of management skills & qualities that are important for success in the industry & why they are necessary

Reflection on lessons learned and maintain professionalism

• The most valuable lesson learned
• The most challenging situation faced to maintain your professionalism
• Why was it difficult?
• How did you maintain your professionalism in these circumstances?

Reflection on setting objectives and performance evaluation

• The most useful aspect of setting personal workplace objectives?
• Were they achieved, exceeded or changed & why?
• Comparative analysis of your 3 and 6-month performance evaluation
• Updated learning objective table included, all columns completed

Reflection on achievements and the role of discovery

• Your biggest achievements
• Discovery of your strengths, limitations and suitability to work in the hospitality industry
• Role of your PHE in influencing future career goals & aspirations
• Grammar, spelling, flow
• Identifies & evaluates current workplace practices
• Minimum of 4 academic references
• Minimum 2 industry references
• Referencing technique (in-text & Reference List)
• Meets word count requirement of 1000 words

Part C Host Performance Evaluation

• Student has had a performance review with their host supervisor
• Student has signed the performance review
• Host has sent the completed performance review form to the UA