MOD006887 International Operations Management Report

ASSIGNMENT TASK

This is an individual assignment.

You are an analyst/associate consultant working for an operations and supply chain management consultancy. Your employer has been retained by the organization featured in the case study document accompanying this assignment brief.

The case study document contains some background information about the case company and then three specific problems. Each problem is at a different level of operational aggregation (supply chain, operation, process). Each problem is presented as a primary source: an email from, or perhaps an exchange of emails between, key staff members within your client organization. For some of the problems you will also be provided with raw quantitative data which you can use to solve problems statistically or graphically. All of the information provided for each problem will be useful in solving it – do not neglect the contents of the email(s) and the background information you have about the case company.

It is your task to fully understand each problem before you apply operations management tools to solve it. Do not simply assume that the problem as stated by the client organization’s staff members is correct – they are not operations management specialists.

Further guidance:

You are required to make specific, executable recommendations in a report to the lead consultant. The focus here should be on practical recommendations rather than theoretical discussion or scholarly evaluation. Remember that visual communication is extremely important in the operations field. Visual elements such as charts, diagrams and tables can summarize a great deal of information and communicate it in a clear and impactful way.

READING REQUIREMENT

This is a practical task. Your independent research should therefore focus on high-quality practitioner sources rather than purely academic material, although there may be some relevant academic journal articles available through the University Library’s journal databases.

Relevant journals include, but are not limited to: Journal of Operations Management, International Journal of Operations and Production Management, Operations Research, Management Science, Production and Operations Management, Manufacturing and Service Operations Management, Supply Chain Management: an International Journal.

High quality practitioner sources include, but are not limited to:

• Resources provided by operations management PSRBs (professional, statutory and regulatory bodies) such as the American Society for Quality (ASQ), the Production and Operations Management Society (POMS), the Chartered Quality Institute (CQI) and others.
• Practitioner forums such as iSixSigma, IOMnet and OperationsRoom.
• Classic ‘guru’ texts by (for example) Deming, Shingo, Ohno, Imai, Taguchi etc

There is an expectation that an absolute minimum of ten relevant sources will be used in the preparation of this assignment. These should be visible in Harvard-format in-text citations and the assignment reference list.

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