RCC 3.4: Promote effective communication and information handling in residential childcare settings

Unit reference

A/506/8526

Unit level

3

Credit value

3

Guided Learning

21

Unit aim

This unit provides the knowledge and skills required to promote effective communication and information handling in residential childcare settings.

Learner name:

Centre no:

PIN:

ULN:

1. Understand effective communication in the work setting.

1.1. Explain the reasons why people communicate.

1.2. Describe factors to consider for effective communication.

1.3. Analyse reasons why in a particular situation a child or young person may be unable to use verbal communication.

1.4. Explain how communication affects relationships and effective practice in own work.

2. Be able to meet the communication and language needs, wishes and preferences of individual children and young people.

2.1. Establish the communication and language needs, wishes and preferences of a child or young person.

2.2. Use communication methods and aids to meet the individual needs of children or young people.

2.3. Explain how children and young people use communication methods in different ways.

2.4. Respond to children or young peoples reactions while communicating with them.

3. Be able to reduce barriers to communication in residential childcare settings.

3.1. Describe barriers to communication and their impact.

3.2. Reduce barriers to communication.

3.3. Adapt communication to resolve misunderstandings.

3.4. Explain how to access support or services to enable a child or young person to communicate effectively.

4. Be able to use communication skills to de-escalate situations of tension or conflict.

4.1. Use verbal and non-verbal communication skills to de-escalate a situation of tension or conflict.

4.2. Use reflective practice to review the impact of own communication in situations of tension or conflict.

5. Understand principles and practices relating to confidentiality in own work.

5.1. Explain the term confidentiality.

5.2. Explain the conflict between maintaining confidentiality and disclosing concerns.

5.3. Explain the boundaries of own role and responsibilities in relation to confidentiality and disclosure.

6. Be able to implement organisational processes and procedures for recording, storing and sharing information.

6.1. Contribute to the implementation of organisational processes and procedures for recording, storing and sharing information.

6.2. Apply confidentiality in day to day communication, in line with policies and procedures.

6.3. Maintain data in line with policies and procedures that underpin integrated and multi-agency working.