Student and Submission Details
Assessment 1 Coversheet
Student and Submission Details
Student Name Student ID Unit Code and Name BSBTWK502 - Manage Team Effectiveness Date of submission 00/00/0000
STUDENT DECLARATION
I declare that
This assessment is my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarized the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature :
Assessor To Complete
Assessment 1 Assessment Result Date Type Of Submission
Short Answer Questions C (Competent)
NYC (Not Yet Competent)
NA (Not Assessed) 00/00/0000 First submission
First re-submission
Second re-submission
Assessor feedback Assessor Name Assessor Signature:
This assessment meets the following Knowledge Evidence Satisfactory Unsatisfactory Not Present
impacts of group dynamics on team performance
methods of establishing team activities including communication processes
strategies that can support team cohesion, participation and performancestrategies for gaining consensusissue resolution strategies. Assessment 1 Knowledge Questions
Assessment summary
You are required to answer all the written questions in this assessment.
Resources and equipment required to complete this assessment Access to textbooks and other learning materials.
Access to a computer, printer, Internet and email software (if required).
When and where should the assessment be completed This assessment may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
What needs to be submitted Your answers to each question in this assessment along with references.
Instructions This is an open book test you can use your text book/learning materials as reference.
You must answer all questions in this assessment correctly.
You must answer the questions by typing your answers in Microsoft Word and converting it into a pdf.
Please include the following details in the header section of each page of your assessment document:
Student Name and ID
Course Code and title
Unit Code and title
Trainer and assessor name
Page numbers
You are required to submit your assessment on the LMS (Moodle). No submissions will be accepted via emails.
Assessment Task 1 Knowledge Questions
Please answer the following questions. A word limit of 150 words applies to each response, unless otherwise specified.
You must read thoroughly the Student Workbook/Learner Guide before attempting this Task.
Outline two benefits of good group dynamics on a teams performance.
1397024892000
Provide examples of three causes of poor group dynamics.
0-63500
Explain why a team would need a team performance plan.
0-63500
Complete the table below to show how a performance plan can help overcome the following scenarios:
The team is needs to complete a project by a certain deadline. The team members do not understand the reason for undertaking the project or their own involvement in it. The team members are a diverse group and have many different outcomes in mind. They are struggling to organise themselves as a team. Provide at least two examples of formal and informal communications in the workplace, by completing the table below:
Formal Informal In light of the Covid-19 pandemic and employees working from remote locations, provide examples of two tools or techniques for creating collaboration between team members.
368304191000
Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operational aspects of work. Describe at least three strategies that can be used to accomplish this.
right-317500
Explain how to give constructive feedback to a team member.
0-15240000
Explain what is meant by reaching consensus in a team.
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Describe two strategies for reaching consensus in a team.
0000
Outline two ways that issues can be identified by team members.
right-254000
Describe three strategies a team leader can use to help resolve conflict in a team.
0-63500
Knowledge Questions Answers
What to submit:
Answers to all questions
References
Assessment Task 1: ChecklistStudents name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment 2 Coversheet
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Student and Submission Details
Student Name Student ID Unit Code and Name BSBTWK502 - Manage Team Effectiveness Date of submission 00/00/0000
STUDENT DECLARATION
I declare that
This assessment is my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarized the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature:
Assessor to complete
Assessment 2 Assessment Result Date Type Of Submission
Assessment 2 (Project Portfolio) C (Competent)
NYC (Not Yet Competent)
NA (Not Assessed) 00/00/0000 First submission
First re-submission
Second re-submission
Assessor feedback Assessor Name Assessor Signature:
Assessment 2 Workplace Project Assessment
This assessment meets the following Performance criteriaSatisfactory Unsatisfactory Not Present
1. Establish team performance plan 1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives
1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team
1.3 Support team members in meeting expected performance outcomes 2. Develop and facilitate team cohesion 2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks2.3 Provide feedback to team members on team effort and contributions
2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members 3.Facilitate teamwork 3.1 Encourage team members to participate in and to take responsibility for team activities3.2 Support the team in identifying and resolving work performance problems
3.3 Promote work team collaboration through individual behaviour4. Liaise with stakeholders 4.1 Establish and maintain open communication processes with relevant stakeholders4.2 Communicate information from line management to the team
4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management
4.4 Address unresolved issues, concerns and problems raised by stakeholders This assessment meets the following Performance Evidence Satisfactory Unsatisfactory Not Present
provide feedback to encourage, value and reward othersmodel desired behaviour and practices
encourage and foster shared understanding of purpose, roles and responsibilitiessupport team to meet expected performance outcomes including providing formal and informal learning opportunities as neededdevelop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholderscommunicate effectively with a range of stakeholders about team performance plans and team performanceevaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders. This assessment meets the following Foundation Skills: Satisfactory Unsatisfactory Not Present
Reading Analyses and interprets textual information from the organisations policies, goals and objectives to establish team goals or to determine corrective action Writing Prepares workplace documentation that communicates complex information clearly and effectively Oral Communication Engages in discussions or provides information using appropriate vocabulary and non-verbal featuresUses listening and questioning techniques to confirm understanding and to engage the audience Enterprise and initiative Identifies how own role contributes to broader organisational goalsModifies or develops policies and procedures to achieve organisational goals Teamwork Selects and uses appropriate conventions and protocols when communicating with diverse stakeholdersUses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that can be understood and usedAdapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others Planning and organising Develops, implements and monitors plans and processes to ensure team effectivenessMonitors and actively supports processes and development activities to ensure the team is focused on work outcomesPlans for unexpected outcomes and implements creative responses to overcome challenges Assessment 2 Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
your learning resources and other information for reference
Project Portfolio template
BSBTWK502 Simulation Pack.
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provideadhere with your RTOs submission guidelinesanswer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your workavoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide.Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
Carefully read the following:
This project is about leading teams in the workplace and actively engaging with the management of the organisation. You need to demonstrate that you can manage the effectiveness of at least one work team.
You can do this based on the assumption that you are the team leader or manager of a team within the case study business provided in the Simulation Pack for this unit or a business that you work for, if applicable. Its important that this business has organisational objectives already developed. Speak to your assessor to get approval if you want to base this on your own business.
If you choose the case study business, you may select any of the teams that form part of the organisation to base your project on. You may assume the role of manager. If it is your own business, then you may choose any team that forms part of your workplace and in which you are involved.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 5 of your Project Portfolio.
Establish a team Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information, policies and procedures that apply. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, its important at this step that you have your business or case study approved by your assessor.
If you are using a real business, you will use your current team members to base this project on. If using the case study in a classroom or online situation, choose a group of at least three students who will act as your work team throughout the project. Open the Simulation pack, read through the case study and select the team you would like to base your assessment on.
Work through Section 1 of your Project Portfolio. As part of this step, you will need to:
Specify your work team, or specify which team your group chose if youre using the case study.
Outline the roles of each member of the team. If you are using the case study, each of you will have a turn to be the manager.
State the purpose of the team
Establish team objectives In a group round-table style discussion with your team and at least one stakeholder present, outline all the tasks the team must do to accomplish the expected outcomes.
The discussion should last for at least 15 minutes, but not more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder might be a line manager or any member of senior management.
Ensure that each team member has a turn to participate in planning the tasks, share what they expect outcomes will be and decide as a team how performance will be measured.
As a team, making sure consensus is reached:
create a list of tasks to be undertakenallocate the tasks to the team members based on their strengths and abilitiesset the start and end date for each activity
set the KPIs for each team member
Write a Performance Plan
Use the Internet to find an example of a Performance Plan. Use the information you recorded in your Project Portfolio during the previous activities to write your own Team Performance Plan and attach it to your Project Portfolio at the end of Section1. The written plan should include:
The team vision or a team purpose statement
Main tasks and responsibilities of each team member
Performance measures/ Key Performance Indicators (KPIs)
Start and end date for each activity
Complete Section 1 of your Project Portfolio and submit to your assessor.
Facilitate team cohesion
Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your attention that the team is not working cohesively and that they are not sharing information and are duplicating work.
In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboration. This will be a 10-minute session and you may use slides, visual aids or video clips in your coaching session.
If you are basing this on the case study, everyone in your group will have a turn to be the manager and present their coaching to the rest of the group. If this is your own workplace, this will be the members of your own team that you are providing coaching for.
The assessor will advise you of the date and time of your team meeting so that you can prepare in advance.
Use your Project Portfolio to outline the main points and attach your slides or links to the videos you use.
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This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Complete Section 2 of your Project Portfolio and submit to your assessor.
Develop or modify policies and procedures
Despite your efforts to support your team through coaching, the team is still struggling to work cohesively. One of the issues the team identified is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creating conflict within the team.
You will address this concern by developing a policy for Internet usage.
Use the Policy and Procedures Template provided for you in the Simulation Pack to create an Internet Usage Policy within the context of the business you are basing your assessment on.
Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your portfolio.
Facilitate teamwork Assume three months have gone by. Have a meeting and allow each team member to provide a 510-minute update on how their tasks are going.
Take turns to assume the role as manager and do the following:
give feedback to team members on team effort and contributionsencourage team members to take responsibility for team activitieshelp to identifying work performance problems by addressing each of the issues, concerns and problems identified by team membershelp to resolve issues using your own problem-solving skillsYour assessor will be looking to see that you can:
provide feedback to encourage, value and reward othersmodel desired behaviour and practices
encourage and foster shared understanding of purpose, roles and responsibilitiesAdapt personal communication style to build positive working relationships
As a team, brainstorm ways to address issues, concerns and problems identified by team members. Outline a process for addressing these concerns by deciding where and how concerns should be raised and who should be involved.
Use your Project Portfolio to record this information.
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This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Complete Section 2 of your Project Portfolio and submit to your assessor.
Communicating with line management
Develop an email to your line manager to address the main issue raised by team members, namely that the team is still struggling to collaborate and share information.
Outline the issuePropose a solutionAttach this email to Section 3 of your Portfolio.
Assume that your line manager has responded to your email and would like you to communicate the following information to the team:
Line management would like the team to start using a new software application to help the team collaborate. You have approval to purchase a subscription to a collaboration tool such as Dropbox, OneDrive or any tool that suits the context, and to implement it.
Develop an email to the team to explain the decision and provide the team with details about the change including when it will be implemented.
Attach this email to Section 3 of your Portfolio.
Liaise with stakeholders Schedule a meeting with the relevant stakeholders and prepare a short presentation using your choice of software or application e.g., PowerPoint, Keynote, etc. The meeting should last for at least 15 minutes each and no more than 30 minutes.
If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder will be an internal or external party that has an interest in the project.
Your presentation should contain an overview of how the project is going.
Your assessor will be looking to see that you can:
establishing open communication processes with diverse stakeholders
Address unresolved issues, concerns and problems raised by stakeholdersdemonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding.
Ask for feedback from relevant stakeholders and take notes. Transfer this information to Section 3 of your Project Portfolio.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking.
Assessment Task 2: ChecklistStudents name:
Did the student: Completed successfully? Comments
Yes No Establish a team performance plan by:
Identifying the team purpose, roles, and responsibilities according to both the organisational and task objectives
Developing performance plans with expected outcomes, KPIs and goals for their team
Supporting team members to meet their KPIs and goals? Develop and facilitate team cohesion by:
Developing strategies for team members to have input into planning, decision making and being involved in achieving team tasksDeveloping or modifying policies and procedures for promoting team member accountability for personal work and team tasks
Providing feedback to team members on their team effort and contributions
Developing processes for identifying and addressing issues, concerns and problems identified by team members? Support the team to meet expected performance outcomes including providing formal and informal learning opportunities as needed? Facilitate teamwork by:
Encouraging team members to participate in and to take responsibility for team activitiesSupporting the team in identifying and resolving work performance problems
Promoting work team collaboration through individual behaviour? Provide feedback to encourage, value and reward their team members? Model desired behaviour and practices during interactions with their team? Encourage and foster shared understanding of purpose, roles and responsibilities? Liaise with stakeholders by:
Establishing and maintaining open communication processes with relevant stakeholders
Communicating information from line management to the team
Communicating and follow-up unresolved issues, concerns and problems raised by team members with line management
Addressing unresolved issues, concerns and problems raised by stakeholders? Manage the effectiveness of at least one work team? Communicate effectively with a range of stakeholders about team performance plans and team performance? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
