StudentAssessment Guide:
StudentAssessment Guide:
BSBCRT611 Apply critical thinking for complex problem solving
Copyright 2022
Australian College of Business Intelligence
All rights reserved
Version: 22.0
Date Modified: April 2022
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence.
Disclaimer:
The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so.
Contents TOC o "1-3" h z u
1. Assessment Information PAGEREF _Toc19889401 h 4A. Purpose of assessment PAGEREF _Toc19889402 h 4B. What you are required to do PAGEREF _Toc19889403 h 4C. Competencies being assessed PAGEREF _Toc19889404 h 4D. Important resources for completing this assessment PAGEREF _Toc19889405 h 5E. A note onplagiarism and referencing PAGEREF _Toc19889406 h 5F. A note on questions with role plays PAGEREF _Toc19889407 h 6G. Instructions for completing this assessment PAGEREF _Toc19889408 h 62. Assessment Coversheet PAGEREF _Toc19889409 h 83. Assessment Questions PAGEREF _Toc19889411 h 9A. Task A - Demonstrate knowledge PAGEREF _Toc19889412 h 9B. Task B -Prepare a proposal PAGEREF _Toc19889413 h 15C. Task C - Develop a brief PAGEREF _Toc19889414 h 22D. Task D - Develop a feedback register PAGEREF _Toc19889415 h 224. Student Self Checklist PAGEREF _Toc19889416 h 24
1. Assessment InformationA. Purpose of assessmentThis assessment will develop your skills and knowledge required to apply critical thinking in order to develop solutions to complex issues arising in the workplace.
B. What you are required to doFor this assessment, you are required to complete 4 tasks:
Task A Demonstrate knowledge
Task B Prepare a proposal
Task C Develop a brief
Task D Develop a feedback register
Tasks B, C and D of this assessment require you to use the information relating to the fictional company ABC Pty. Ltd.
C. Competencies being assessedElements
To achieve competency in this unit you must demonstrate your ability to:
Scope problem solving process
Lead solution development process
Refine solution for implementation
Performance Evidence
Evidence of the ability to:
Lead the process for addressing at least one complex workplace issue up to the point of implementation
Knowledge Evidence
You must demonstrate knowledge of:
Legislative frameworks and organisational policy or procedures applicable to identified workplace problem
Critical and creative thinking techniques applicable to performance evidence
Advantages and risks in the development of solutions for identified workplace problems
Decision-making processes including barriers to effective decision-making
Sources of relevant information to identified issue, including desk research and stakeholder consultations
Organisational requirements for development and presentation of a brief and feedback register
Approval process for workplace solution
For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBCRT611
D. Important resources for completing this assessmentTo complete this assessment, please refer to the following resources provided on Moodle:
BSBCRT611 Apply critical thinking for complex problem solving learner guide
BSBCRT611Observation checklist
BSBCRT611Marking Guide
BSBCRT611 Case study folder
Additional student assessment information
E. A note on plagiarism and referencingPlagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you are quoting a source, make sure to acknowledge this by including quotation marks around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citation. Then list the full details of the source in a references section at the end of your assessment.
All sources used for your assessment should be detailed in a references section. It is advisable to never copy another persons work.
F. A note on questions with role playsThe following questions involve role plays:
Task B, Question B10
Task C, Question C2
For these questions, as outlined below, you will be assessed on your ability to role play being an IT Solution Developer at ABC Pty. Ltd. These questions requires you to lead meetings and take notes on what is discussed. Your Trainer & Assessor will also observe your meeting for Task B, Question B10.
Please note: You will also need to attend separate meetings organised by other students whereby you role play being other people. This allows other students in your unit to also role play being IT Solution Developer. You do not need to take notes at meetings during which you are not role playing being theIT Solution Developer.
G. Instructions for completing this assessmentAnswer the questions below using the spaces provided:
Answer all parts of each question
Use your own words and give examples wherever possible
The quality of your answer is more important than how long it is
Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources. Submission via Moodle
Please refer to the Instructions for Submitting Your Assessment found within the unit course page on Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded.
2. Assessment CoversheetCandidate Name: Student ID: Contact Number: Email: Trainer / Assessor Name: Qualification: ICT60220 Advanced Diploma of Information Technology
Units of Competency: BSBCRT611 Apply critical thinking for complex problem solving
Assessment Tasks: A. Demonstrate knowledge
B. Prepare a proposal
C. Develop a brief
D. Develop a feedback register
Due Date: Date Submitted: Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick):
Assessment information
Submitting assessments
Plagiarism and referencing
I declare this assessment is my own work and where the work is of others, I have fully referenced that material.
Name (please print): Candidate signature: Date: 3. Assessment QuestionsA. Task A - Demonstrate knowledge
Task A instructionsAnswer the questions below to demonstrate your knowledge of applying critical thinking for complex problem solving.
A. Task A - A1
A1. Explain how you can identify problems in workplace.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Tools & Techniques to Identify Problems in the Workplace
https://work.chron.com/tools-techniques-identify-problems-workplace-23330.html
Write your answer here
A. Task A - A2
A2. Describe risk management.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
What is risk management and why is it important?
https://searchcompliance.techtarget.com/definition/risk-management
Write your answer here
A. Task A - A3
A3. Explain how risk identification can be done.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Risk Identification Process
http://apppm.man.dtu.dk/index.php/Risk_Identification_Process
Write your answer here
A. Task A - A4
A4. Describe techniques to compare different solutions for identification of the best amongst them.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Finding the Best Possible Solution
https://www.simitrigroup.com/insights/finding-the-best-possible-solution
Write your answer here
A. Task A - A5
A5. Explain what solution design is. Describe the steps in solution design.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Solution Design: Template, Steps, & Definition
https://analystanswers.com/solution-design-template-steps-definition/
Write your answer here
A. Task A - A6
A6. Explain the decision-making process. Then describe what stakeholders can be involved in decision-making.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
7 steps of the decision-making process
https://www.lucidchart.com/blog/decision-making-process-steps
Write your answer here
A. Task A - A7
A7. Describe problem solving techniques that can be employed to resolve issues.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
35 problem solving techniques and activities to create effective solutions
https://www.sessionlab.com/blog/problem-solving-techniques/
Write your answer here
A. Task A - A8
A8. Explain the role of organizational policies and procedures in solution design and problem solving. Then describe how they can have an influence on your problem-solving methods.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Critical Thinking Drives Organizational Effectiveness
https://www.linkedin.com/pulse/critical-thinking-drives-organizational-effectiveness-andrew
Write your answer here
A. Task A - A9
A9. Name and describe legislations that are important for businesses in Australia.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Fair trading laws
https://business.gov.au/products-and-services/fair-trading/fair-trading-laws
Write your answer here
A. Task A - A10
A10. Explain how and why legislative frameworks can be an important measure in the solution design, such as in IT Security. Outline some of legislatures in Australia that are important in information security solution and problem solving.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
The Privacy, Data Protection and Cybersecurity Law Review: Australia
https://thelawreviews.co.uk/title/the-privacy-data-protection-and-cybersecurity-law-review/australia
Write your answer here
A. Task A - A11
A11. Describe key organisational policies and procedures applicable to the procurement of IT hardware.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
5 Best Practices in IT Procurement
https://ca.insight.com/en_CA/content-and-resources/2018/09212018-5-best-practices-in-it-procurement.html
IT Hardware and Software procurement
https://helenacollege.edu/campus_facilities/policiesprocedures/docs/CurrentPolicies/700.7-IT-Hardware-and-Software-Procurement-Official-8.6.19.pdf
Write your answer here
A12. Describe critical and creative thinking techniques applicable to performance evidence collection in solution design and implementation.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
Critical and Creative Thinking
https://www.australiancurriculum.edu.au/f-10-curriculum/general-capabilities/critical-and-creative-thinking/
Write your answer here
A13. Describe advantages and risks in the development of solutions for identified workplace problems. Make sure you explain methods and techniques.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
Critical and Creative Thinking
https://content.wisestep.com/top-advantages-disadvantages-team-problem-solving/
Write your answer here
A14. Describe decision-making processes and barriers to effective decision-making. Then explain how can manage these barriers.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Hurdles Faced During Effective Decision Making
https://www.proschoolonline.com/blog/hurdles-faced-effective-decision-making
Decision-making process
https://www.umassd.edu/fycm/decision-making/process/
Write your answer here
A15. Outline sources of relevant information to an identified issue for purpose of problem solving and solution design. Then describe desk research and stakeholder consultations.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Stakeholder Research & Consultation: Keep Your Ears To The Ground
https://www.b2binternational.com/publications/stakeholder-research/
Desk research: the what, why and how
https://www.userfocus.co.uk/articles/desk-research-the-what-why-and-how.html
Write your answer here
A16. Explain organisational requirements for the development and presentation of a brief and feedback register when working in an information security team.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
How do you write a feedback form?
https://www.zendesk.com/blog/customer-feedback-forms/
Write your answer here
A17. Explain an approval process that can be used for a workplace solution.Answer in 100-200 words.
Resource:
BSBCRT611 Apply critical thinking for complex problem solving learner guide provided on Moodle
BSBCRT611 Apply critical thinking for complex problem solving slides provided on Moodle
Approval Process: Definition and Examples
https://www.indeed.com/career-advice/career-development/approval-process
Write your answer here
B. Task BPrepare a proposal
Task B instructionsABC Pty. Ltd. is based in Melbourne. It is a company in the manufacturing industry andits key product is sewing machines. ABC wants to automate its purchase and higher purchase operations. They want to have a solution for this problem comprising of hardware and software. You are the IT Solution Developer assigned to this task.
ABChas both retailers and direct customers, who can order in person in their outlet associated with the factory by phone, email or through the internet (website and other avenues such as Amazon or Ebay). Customers can pay by cheque, cash, or credit card for their orders. The packaging is done in the warehouse after manufacturing.The order dispatcher unit is responsible to receive orders, pack for the shipment and ship the product via their courier partners. Alternatively, the customer can directly purchase products from the outlet. The shipments can be for bulk orders or individual orders.
You are to select the right hardware, such as servers, any peripherals needed and the PCs for the end users. You need to select the operating system and application. You are proposing the solution for solving the problem and hence you need to make sure your solution is objective, cost effective and based on research to be fit for purpose along with your calculations, and justification.
Answer the questions below.
B1.Select the right computers that are efficient and fit for purpose and cost effective. Recommend your solution with justification.Answer in 100-200 words.
Write your answer here
B2. ABC is currently using Windows 8. You need to advise the business to upgrade to either Windows 10 or Windows 11. Identify which operating system you recommend for ABC and provide justification for your selection.Answer in 100-200 words.
Write your answer here
B3.You now need to recommend a software solution as well as any peripherals needed for the operation of the application/software such as scanners.
Identify industry standard solutions and compare them. Then recommend one solution. Answer in 100-200 words.
Write your answer here
B4. Describe what issues can arise when selecting and implementing the solution. Identify what stakeholders can help you to solve the problem, such as those in the manufacturing and shipment departments. Also describe the learning process.
Answer in 150-300 words.
Write your answer here
B5. Describe the objectives of your proposal and the risks in implementation of the solution/tasks.Answer in 100-200 words.
Write your answer here
B6. As you are accepting credit cards, review PCI DSS and explain how it will be addressed in your proposal.
You need to find an application that is PCI DSS compliant. Research any other legislative or compliance requirements and frameworks you need to address in your proposal.
Answer in 150-300 words.
Write your answer here
B7.Identify and calculate the required resources.Answer in 100-200 words.
Write your answer here
B8. Complete your proposal and solution identification. Make sure your proposal includes at least two solutions for comparison.Answer in 300-600 words.
Write your answer here
B9. Prepare a set of slides that you can use when presenting your proposal to key stakeholders at ABC. Make sure your slides outlines:
At least two solutions for comparison
Required resources
Recommendation application and how it is PCI DSS compliant
Objectives of your proposal
Risks associated with implementing the solutions
Save your slides as a PDF called ABC Proposal Slides Your Name, replacing Your Name with your first and last names.
Make sure you upload a PDF of your slides with your assessment submission.
B10.
THE SCENARIO:Now you have developed your slides, you need to present them to key stakeholders. Set up a meeting with:
Yourself, acting as the IT Solution Developer at ABC
At least two stakeholders at ABC, as role played by other students in your unit
NOTE: Your Trainer & Assessor will also observe this meeting and complete an observation checklist. Trainer & Assessor to explain how the meeting observation will be conducted.
WHAT YOU NEED TO DO BEFORE YOUR MEETING:
Organise a day and time for your meeting, in line with the availability of other students in your unit as well as your Trainer & Assessor. This meeting should take no more than10 minutes.
You are required to leadthe meeting. Prior to the meeting ensure you have read the instructions below on what youll be required to do during the meeting and prepare as necessary.
WHAT YOU NEED TO DO DURING YOUR MEETING:Use the meeting to:
Present your slides explaining your proposal
Seek feedback on your proposal
Ensure you take note of what you discuss during the meeting.
WHAT YOU NEED TO DO AFTER YOUR MEETING:
Record notes of what was discussed during your meeting, including any feedback received. Answer in 75-150 words.
Meeting notes
Write your answer here
B11. You now need to reflect on the feedback you received as part of the previous question. Use critical thinking techniques to evaluate the solutions you have identified. As a part of this process, prepare Cost Benefit Analysis and outline budget requirements.Answer in 100-200 words.
Write your answer here
B12. Select your solution by applying the decision-making process. Describe what process you have used and justify the selection of your solution.Answer in 100-200 words.
Write your answer here
C. Task CDevelop a brief
Task C instructionsTask C follows on from Task B.
You now need to prepare a brief on your proposed solution.
C1. Prepare a brief on your proposed solution according to organisational policy.Answer in 250-600 words.
Write your answer here
C2. You now need to present your brief. Set up a meeting with:
Yourself, acting as the IT Solution Developer at ABC
At least two stakeholders at ABC, as role played by other students in your unit
Use the meeting to present your brief on the proposed solution.
After the meeting, record notes of what was discussed.Answer in 100-200 words.
Meeting notes
Write your answer here
D. Task DDevelop a feedback register
Task D instructionsTask D follows on from Task C.
You now need to prepare a feedback register.
D1. Develop a feedback register to systematically record feedback. Make sure your feedback register meets organisational requirements.Insert your feedback register below.
Refer:
Example Feedback Registers and Forms.zip - Assessment Resource on Moodle
Write your answer here
D2. Review the feedback register and perform analysis of feedback. Deduce what improvements you can bring to your solution. Make sure you justify your decisions.Answer in 100-200 words.
Write your answer here
D3.Prepare a final report on your solution.
Save your report as ABC Report Your Name, replacing Your Name with your first and last names.
Make sure you upload your report with your assessment submission.
Answer in 300-700 words.
4. Student Self ChecklistA. Student Self Checklist for Tasks A - DCandidate name: Unit of Competency: BSBCRT611 Apply critical thinking for complex problem solving
Instructions:Place a tick in the Yes (Y) column for each question you have completed all parts for.
Task ADemonstrate knowledge
Did you: Y
A1:Explain how you can identify problems in workplace? A2:Describe risk management? A3:Explain how risk identification can be done? A4:Describe techniques to compare different solutions for identification of the best amongst them? A5:Explain what solution design is? Describe the steps in solution design? A6:Explain the decision-making process? Then describe what stakeholders can be involved in decision-making? A7:Describe problem solving techniques that can be employed to resolve issues? A8:Explain the role of organizational policies and procedures in solution design and problem solving? Then describe how they can have an influence on your problem-solving methods? A9:Name and describe legislations that are important for businesses in Australia? A10:Explain how and why legislative frameworks can be an important measure in the solution design, such as in IT Security? Outline some of legislatures in Australia that are important in information security solution and problem solving? A11:Describe key organisational policies and procedures applicable to the procurement of IT hardware? A12:Describe critical and creative thinking techniques applicable to performance evidence collection in solution design and implementation? A13:Describe advantages and risks in the development of solutions for identified workplace problems? Make sure you explain methods and techniques? A14:Describe decision-making processes and barriers to effective decision-making? Then explain how can manage these barriers? A15:Outline sources of relevant information to an identified issue for purpose of problem solving and solution design? Then describe desk research and stakeholder consultations? A16:Explain organisational requirements for the development and presentation of a brief and feedback register when working in an information security team? A17:Explain an approval process that can be used for a workplace solution? Task B - Prepare a proposal
Did you: Y
B1:Select the right computers that are efficient and fit for purpose and cost effective? Recommend your solution with justification? B2:Identify which operating system you recommend for ABC and provide justification for your selection? B3:Identify industry standard solutions for software and peripherals, then compare them? Then recommend one solution? B4:Describe what issues can arise when selecting and implementing the solution? Identify what stakeholders can help you to solve the problem, such as those in the manufacturing and shipment departments? Also describe the learning process? B5:Describe the objectives of your proposal and the risks in implementation of the solution/tasks? B6:Review PCI DSS and explain how it will be addressed in your proposal?
Find an application that is PCI DSS compliant? Research any other legislative or compliance requirements and frameworks you need to address in your proposal? B7:Identify and calculate the required resources? B8: Complete the proposal and solution identification? Make sure your proposal includes at least two solutions for comparison? B9: Prepare a set of slides that you can use when presenting your proposal to key stakeholders at ABC that outlines:
At least two solutions for comparison?
Required resources?
Recommendation application and how it is PCI DSS compliant?
Objectives of your proposal?
Risks associated with implementing the solutions?Upload the slides as part of your assessment submission? B10: Set up a meeting with:
Yourself, acting as the IT Solution Developer at ABC?
At least two stakeholders at ABC, as role played by other students in your unit?Use the meeting to:
Present your slides explaining your proposal?
Seek feedback on your proposal?
After the meeting, record notes of what was discussed? B11: Use critical thinking techniques to evaluate the solutions you have identified? As a part of this process, prepare Cost Benefit Analysis and outline budget requirements? B12: Select your solution by applying the decision-making process? Describe what process you have used and justify the selection of your solution? Task C - Develop a brief
Did you: Y
C1:Prepare a brief on your proposed solution according to organisational policy? C2:Set up a meeting with:
Yourself, acting as the IT Solution Developer at ABC?
At least two stakeholders at ABC, as role played by other students in your unit?Use the meeting to present your brief on the proposed solution?
After the meeting, record notes of what was discussed? Task D Develop a feedback register
Did you: Y
D1:Develop a feedback register to systematically record feedback? Make sure your feedback register meets organisational requirements? D2:Prepare a final report on your solution?
Save your report as ABC Report Your Name, replacing Your Name with your first and last names?
Make sure you upload your report with your assessment submission?
