Team Empathy Meeting Minutes
Team Empathy Meeting Minutes
Group Discussion on Project presentation
Date: 5th October 2024Time: 2:20pm to 4:30pmVenue: Classroom B07Attendees:
David Loh (Team Leader)
Tharranee Manimaran
Jenny Lee
Lucine Fu XiaoJing
SharifulAgenda:
Define the organizations focus: CRM for customer service vs. ERP for supply chain management
Final Decision on Project DirectionStakeholder Identification
Action Items
breakdown of each item with a focus on relevant concepts
Define the organizations focus: CRM for customer service vs. ERP for supply chain management
The meeting began with a discussion about the two potential project directions between Customer Relationship Management (CRM) for improving customer service in the beauty sector versus Enterprise Resource Planning (ERP) for optimizing the e-commerce supply chain.
CRM for Beauty Industry:
Problem to Solve: Customer service issues, such as handling inquiries, managing loyalty programs, and addressing customer dissatisfaction.
Benefits:
Centralized customer data, improving personalized interactions.
Managing beauty product purchases and client preferences.
Tracking customer feedback and automating responses for higher satisfaction.
ERP for E-Commerce Supply Chain:
Problem to Solve: Lack of synchronization between online and offline sales and disconnect between payment systems.
Benefits:
Real-time inventory tracking, ensuring consistency across channels.
Integrated accounting and payment systems, improving financial accuracy.
Streamlining the supply chain, particularly with external suppliers and logistics.
Final Decision on Project Direction
The team agreed that ERP for supply chain management would be the primary focus due to the more immediate impact on operations and scalability for Little Match Girl, which has grown from a small retail business to an e-commerce-based enterprise.
Problem Statements for Little Match Girl:
Lack of synchronization between online sales and in-store sales, leading to customer dissatisfaction.
Disconnect between the point-of-sale systems, accounting system, and corporate bank account due to multiple payment modes.
Implementing an ERP system will provide immediate operational improvements, benefiting the company's inventory management, financial systems, and supplier relationships.
Action Items
Gather additional information about Little Match Girl's current business processes and systems.
Analyze the stakeholder landscape and their respective roles and influence.
Begin drafting the project charter and organizational structure.
Breakdown of each item with a focus on relevant concepts
Project Charter
Project Organizational Chart
Scope Management - 5 Steps WBS
Scope planning
Scope definition
Creating the WBS
Scope verification
Scope control
Gantt Chart
Cost Estimates
Stakeholder - (internal/External) - Mendelow - Communication Plan
Resource Management - Network Diagram -CPM - Resource Conflicts
PM toolsEvaluation
The upcoming meeting focused on proposed deliverables, and the roles and responsibilities of each team member.
